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Refund for gap insurance &I extended warranty

anna123458anna123458 Member Posts: 2
edited December 2016 in Honda
Hello I have a question regarding the refund for the extended warranty and gap insurance for my new vehicle with Honda. I purchase a new 2017 Honda Accord 3 months ago. After I purchases the vehicle, I went and cancel both the extended warranty and the gap insurance. The business manager at Honda told me that I will get a full refund of $2750. He say that the refund will go toward my bank and it will help with the amount of months I finance with Honda.(I understand what he meant by that) BUT my concern is that it has been over 3 months and no refund went through my bank. I call the business manager of Honda constantly and he keep trying to hold me off. He keep saying that he turn in all the paper work and that my refund should have went through. I waited for another 2 weeks and still no refund went through so I call him again. This time he told me that he will talk to some lady at Honda because she handle the refund still. He keep telling me that he will call me back and give me so info but he didn't. PLEASE HELP.!! What should I do now ?

Comments

  • kyfdxkyfdx Moderator Posts: 250,794

    Hello I have a question regarding the refund for the extended warranty and gap insurance for my new vehicle with Honda. I purchase a new 2017 Honda Accord 3 months ago. After I purchases the vehicle, I went and cancel both the extended warranty and the gap insurance. The business manager at Honda told me that I will get a full refund of $2750. He say that the refund will go toward my bank and it will help with the amount of months I finance with Honda.(I understand what he meant by that) BUT my concern is that it has been over 3 months and no refund went through my bank. I call the business manager of Honda constantly and he keep trying to hold me off. He keep saying that he turn in all the paper work and that my refund should have went through. I waited for another 2 weeks and still no refund went through so I call him again. This time he told me that he will talk to some lady at Honda because she handle the refund still. He keep telling me that he will call me back and give me so info but he didn't. PLEASE HELP.!! What should I do now ?

    When he said the refund would go through "your" bank, he meant your account with Honda Finance. If you financed those items, they won't give you a cash refund. The money will be credited against the amount you owe on your car, and will result in it either being paid off earlier, or if you trade it in, it will lower the payoff amount on the loan.

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  • anna123458anna123458 Member Posts: 2
    Yes I know the refund will go through the account that I finance with Honda. I know it will not be refunded to me . But the problem is that there are no refund at all. I call the bank account that I finance with Honda with and they told me that they don't see any refund. 
  • kyfdxkyfdx Moderator Posts: 250,794

    Yes I know the refund will go through the account that I finance with Honda. I know it will not be refunded to me . But the problem is that there are no refund at all. I call the bank account that I finance with Honda with and they told me that they don't see any refund. 

    Visit the dealership.. plop down in the business manager's office, and tell you aren't leaving until he shows you the paperwork for cancellation. Take a bottle of water and a sandwich.

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