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Software as tool
I was recently charged for software download for a repair (actually a coding of a key fob). Is this an industry standard? I would think software be considered a reusable tool and not billable.
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The vendor/dealer is charged for a lot the software and unless it is a recall/emissions update, it is likely you will be charged for it.
Key fob reprogramming is definitely a software charge.
They are also charging environmental fees now, for disposing of the waste generated by the repair.