Stories from the Sales Frontlines

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Comments

  • obyoneobyone Member Posts: 7,841
    Hmmm.... are you sure it wasn't John Deere?

    Oft Quoted Lines

    Seems a variant was made popular by the late James Dean in Rebel Without A Cause using "beautiful" instead of good-looking.

    LOL!!

    I just double checked on imdb and it shows John Derek. I guess the author of that article was thinking of tractors. :)
  • lemkolemko Member Posts: 15,261
    Well, if you have other debts with higher interest rates, I'd pay them off before paying down a 0% car loan. In that respect, it gives you flexibility towards debt management. I'd still want to pay off the car as quickly as possible just so I no longer had a monthly payment to worry about.
  • pgobbpgobb Member Posts: 1
    I just purchsed a 2008 Lincoln MKX and am having a I can't connect my Verizon Treo 700W to the Sync system. This phone is not listed on the compatibility chart, but text on the web site states that mostly all bluetooth phones would work. Does anyone have any experience or suggestions with this. The technical representative at the dealership could not pair my phone with the system either. My next option is to purchase a phone that is on the list.
  • isellhondasisellhondas Member Posts: 20,342
    I read the same article and I don't buy it.

    The doors "fell off" ? I don't believe it.
  • jmonroejmonroe Member Posts: 8,989
    The doors "fell off" ? I don't believe it.

    Why is that so hard to believe? A fairly respectable car column (these guys might even know more about cars than us car guys here) found merit in printing it so I think there might just be a generic problem here. Click and Clack don’t have the reputation of jumping on one of a kind problems just to fill print space, at least not to my knowledge.

    The first year production of cars have been known to have problems that are then corrected on subsequent years and the cars go on for quite a few years and have good reliability ratings.

    Keep in mind that if you prove to me Click and Clack are not reputable, I’ll have to stop reading their Sunday column and will be forced to read all those screamer adds. :(

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    I never said Click and Clack weren't reputable.

    They simply responded to that woman's question.

    It's her I don't believe. Those doors should have given a great deal of warning before they "fell off". I don't doubt they gave her trouble but not to the point of actually falling off!

    But I could be wrong...where's Mackabee?
  • chikoochikoo Member Posts: 3,008
    True. But it can happen.

    She does not really use those doors. Her kids do. So chances are that she really never came close to the sliding doors for a closer look to see that they were sliding incorrectly. and one day...bang!
  • mackabeemackabee Member Posts: 4,709
    The only problem that I recall (no pun intended) with the 2004 Sienna was a gas tank problem that if not corrected or replaced would leak fuel. Toyota jumped on it quick and held some of the units at the port until the gas tanks were replaced. Other than that I haven't had anyone complain about doors falling off hinges. Not saying it didn't happen but I'd be leary of something like that.
    You also have to remember that Click and Clack use a lot of humor in their shows and writings so this could be taken out of context.
    :)
    Mackabee
  • greanpea68greanpea68 Member Posts: 1,996
    I just came in for a minute to warm up. We are doing snow removal. We have about 350 cars on the lot not including service. I have a story about snow removal. The first snow is always the worst. :sick:

    GP
  • houdini1houdini1 Member Posts: 8,356
    I have never owned a mini van but I have ridden in a few. Those sliding doors are very different from regular doors. I can see where you might have a problem if the thing got off its track somehow.

    The kids may have been having fun blocking the track with something, etc. Kids can tear up anything. I don't think the problem is the actual hinges because she said they were hanging by the hinges and that was the only thing holding them on. That statement makes me think they just came off the track for some reason.

    This probably happens more than we know but most people don't make a big deal out of it and just put them back on the track.

    Of course I could be wrong!

    2013 LX 570 2016 LS 460

  • greanpea68greanpea68 Member Posts: 1,996
    We got about 4.5 inches of snow on the lot last night.

    The way you do snow removal is pretty much the smae way but every one always thinks there is a better way.

    1) You clean the cars off with a snow broom. Hood, roof, and trunk.

    2) Than you start the cars and get the heat going. Sometimes you do this before you clean them it ussualy works better. It depends on how much ice there is.

    3) Than you move two lines of cars, plow and than put them back and start the next row until you are finished

    The problem is always with getting the keys.

    What we ussualy do go down a line of cars ( about 30 cars in a line ) Write down the stock numbers in order as they go down the line. Than come in and take a wore or coat hanger works and put the keys on the coat hanger in the order of the way they are parked.

    That way you take a key off put it in the car and someone comes behind you and starts the cars.

    Well today I go out and write down my stock numbers in order. I go to the key machine and about 6 salesguys are there and they say we are all set we have the keys put on coat hangers. One new guy goes here are the keys for the Altima line.

    I go out take the first one off and start the car. The next key on the coat hanger doesn't match the next car or the third car.

    So I say to the new guy Jimmy " Jimmy I thought you said these were already to go" He says "oh yeah GP they are. You have all the Altima keys. It's easy just take the key off and hit the button to sound the horn."

    Well for the record that idea doesn't work. I have had other people try this before too.

    What happens is you end up having 8 people out there hitting the lock/unlock button making horns beep all over the parking lot. All the horns sound the same so you don't know which way to go. It must sound like rush hour traffic in times square.

    Needless to say after few select words from the GM. We were able to get everyone together and on the same page :sick:
  • jescuejescue Member Posts: 521
    On the Altimas couldnt you just leave the keys on the hanger, get in the cars, start them one by one because of the intelligent key deal?
  • ray80ray80 Member Posts: 1,655
    :) That would be an interesting show to watch from afar
  • greanpea68greanpea68 Member Posts: 1,996
    On the Altimas couldnt you just leave the keys on the hanger, get in the cars, start them one by one because of the intelligent key deal?

    Actually yes you could. But I believe we are better off sticking to a system. I know your suggetion is a system but nowt all keys are I-keys. I will throw that suggetion into the box though.

    GP
  • joel0622joel0622 Member Posts: 3,299
    I feel your pain Bro. We had to sweep snow off of cars once about 3 years ago :D :shades:
  • greanpea68greanpea68 Member Posts: 1,996
    Two years ago We knew we were getiing hit with a big snow storm. When you know there is a big storm coming ( 12-24 inches ) The day before you want to move all the cars to one side of the lot. Bumper to bumper. That way when it is plowed the next day you come in and move all the cars to the other side plow again and then move thme back into the lines.

    When you do this you tend to keep the keys in the cars on the inside of the circle of cars. You take the out of the cars on the perimeter that way the ones inside of that circle are protected from being stolen.

    Well two years ago when we did that someone who did the Murano line ( not me) left the I-Keys on top of the Muranos on the roof.

    First we looked for them everywhere. Now keep in mind we had about 15 inches dropped on us that night. Someone remembered that they put it on top of the roof, and some were on the hood where the wipers are. That was pretty crazy. Good thing was we found all the keys after diging through snow and none of the keys were damaged from the weather.

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    We had to sweep snow off of cars once about 3 years ago

    Aren't you in Tennessee? :confuse:
  • jescuejescue Member Posts: 521
    It rarely snows here anymore. A dusting is a big deal now, must be global warming. ;)
  • jmonroejmonroe Member Posts: 8,989
    …start them one by one because of the intelligent key deal?

    OK, what is that thing? I have throw aways, nothing intelligent about them. Not even the holder of the keys. :surprise: But then I only have one set of keys to take care of unless I’m jockeying cars in my driveway when it snows. Then it gets interesting. A real intelligent owner would keep both cars in the garage especially in the winter when the weather boys/girls say it might snow. :confuse:

    Is that thing really smart enough to figure out what car to put the key in so I don’t waste my time playing with the keys for two cars?

    That’s an option I might consider. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • madmanmoomadmanmoo Member Posts: 2,039
    GP,

    I am SO glad I never had to do that. Selling has to be tough in that situation.

    Cool story though. :)

    -moo
  • mackabeemackabee Member Posts: 4,709
    Last time we had a heavy snow storm was about five years ago. Back then our new car and used car showrooms were separate and the new car guys would ride over in a new truck and pelt the used car guys with snowballs. It didn't last long since one of our guys fell off the truck, fortunately it was moving real slow so he didn't get hurt.
    Mack
  • mackabeemackabee Member Posts: 4,709
    That's a rough situtation GP. Plant this in your GM's ear: Keyboxes made by GE that go on the side window of the car. You get a small transmitter unit keypad that you check in and out every day on a terminal with your passcode. Best thing for the car biz since the wheel! No more running around looking for keys as you can "read" the box and see who took the key and didn't put it back. Beats leaving customers in the cold winter or hot summer out on the lot until you can find the keys.
    I don't know how much it will cost to get the system but it's well worth it. The remotes automatically disconnect after a preset time so the store doesn't have to worry about a rogue salesperson coming in after midnight and taking cars for joy rides.
    :)
    Mackabee
  • greanpea68greanpea68 Member Posts: 1,996
    Keyboxes

    It would be a tough sell since they paid like $40,000 for a key track machine.

    I could be off on that number but I don't think I am. It does the same thing you are talking about except at computer instead of the car. Believe me evrything has been thought of.

    I used to work at a dealer that would hall the snow out in 30 yard dumpsters.

    The best way to do it is the way I explained it in 3 step process.

    Let me tell you preparation is the best method.

    Snow removal is kind of fun because you are out in the snow acting like a little kid. Taking a customer can be frustrating ( if a customer comes in) because nothing is where it should be or everything is blocked in. After 8 hours of snow removal I am ready for a nap :blush:

    GP
  • houdini1houdini1 Member Posts: 8,356
    After 8 hours of snow removal I am ready for a nap

    And some hot chocolate! :)

    2013 LX 570 2016 LS 460

  • greanpea68greanpea68 Member Posts: 1,996
    And some hot chocolate

    I'll take that with Bailey's Irish Cream thank you :surprise:

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    Tonights game will be interesting being played in Baltimore. I looked at the weather out there and it is calling 50 mph winds. I don't think that will help on Brady's passing game. :cry:

    GP
  • imidazol97imidazol97 Member Posts: 27,728
    Thanks for my laugh for the day. It's been a grim day and this has been a belly laugh picturing people not happy that it's snowed tooting horns to find the car!

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • imidazol97imidazol97 Member Posts: 27,728
    >We had to sweep snow off of cars once about 3 years ago

    That was the time it snowed and was melted away by noon?

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • jmonroejmonroe Member Posts: 8,989
    Taking a customer can be frustrating ( if a customer comes in) because nothing is where it should be or everything is blocked in.

    Confirm this for me if you will.

    I've talked to several salesman over the years and everyone without exception told me when there is snow covering the cars or even when there is a good bit of it on the ground, they have almost no one in the showrooms but the buyers that are there are serous. It makes sense to me.

    I know I would never buy a car under those conditions,. I'd wait for the snow to melt.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • greanpea68greanpea68 Member Posts: 1,996
    I've talked to several salesman over the years and everyone without exception told me when there is snow covering the cars or even when there is a good bit of it on the ground, they have almost no one in the showrooms but the buyers that are there are serous. It makes sense to me.

    Exactly....

    No body really comes out but if they there in a snow storm or even during a clean up they are ussualy there to buy a car. We have to come in even if the storm is going on that day. You don't get to many strokers in the winter.

    Here is another fact for you, at least at my store which has been open for 3 winters.

    At least one of the times we have a big snow fall. ( today wasn't big at all 4.5 inches) we will get someone in wanting to buy a 350z. Which is a true sports car, rear wheel drive. It never fails. One of these storms someone will come in and buy a 350Z.

    But like you said your self you wouldn't waste your time coming to a dealer in the snow. It's cold, the roads are bad, and everything is a mess.

    GP
  • oldfarmer50oldfarmer50 Member Posts: 24,412
    When you guys have a heavy snow storm coming and don't want to spend all day moving cars around why not do this. Call up a bunch of potential customers and let them all take an overnight test drive.

    Just think of it. The customers move the cars out of you lot and into their own driveway thus moving and storing your inventory free of charge! You can then run the plows back and forth and any which-way without worrying about scraping any fenders.

    I would like to step up and offer my services for the next time it snows. ;)

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • greanpea68greanpea68 Member Posts: 1,996
    Call up a bunch of potential customers and let them all take an overnight test drive.

    Oldfarmer that's a great suggestion but I think you know we wouldn't want any accidents happening with our new cars. Besides we don't let people take them overnight. Maybe for a couple of hours to show there better half or decision maker. But that's about it.

    I have to believe a smart guy like your self was throwing that out in good humor ;)

    GP
  • jmonroejmonroe Member Posts: 8,989
    I have to believe a smart guy like your self was throwing that out in good humor

    What forum have you been on? I've never heard him referred to as smart. Maybe a smart xxx but not regular smart. :shades:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • oldfarmer50oldfarmer50 Member Posts: 24,412
    "...I have to believe a smart guy like yourself was throwing that out in good humor..."

    No, I'm serious. I'll take that nice little 350Z home and park it in my driveway and wouldn't even drive it (much). :blush:

    Of course, on the way back I'd have to run it up to about 150mph to make sure the battery is good and charged. ;)

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • oldfarmer50oldfarmer50 Member Posts: 24,412
    "...Maybe a smart xxx but not regular smart..."

    If THAT part of me is smart, imagine how smart my brain is! ;)

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • lrguy44lrguy44 Member Posts: 2,197
    I would like to step up and offer my services for the next time it snows

    See you Wednesday night before 7 :shades:
  • mackabeemackabee Member Posts: 4,709
    Keytrack is a thing of the past. We used that before the key boxes and nothing compares. How many times has the key trac machine told you a key is missing although it's in there but not fully in its slot so the machine can't read it? 40K is a lot of money for that. How many drawers does the key trac you have hold?
    Mackabee
  • jmonroejmonroe Member Posts: 8,989
    Keytrack is a thing of the past.

    I don't know about the rest of the none biz guys here but I never knew dealers had such a problem keeping track of keys. :surprise:

    Almost makes me glad I came here. Knowledge is power. :D

    Edit: Gee, look at all the deuces I got with this post. :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    Our Key Trak works fine. I can't fathom the cash outlay it would take to put those boxes on the 500 plus cars we normally stock in inventory!
  • mackabeemackabee Member Posts: 4,709
    OMG, you don't know the headaches newbies and sales people that don't care cause the rest of us with lost keys.! What's really amazing is we have a video from the Toyota plant in Ky and the head honcho is telling how he is amazed there is no key cutting machine at the assembly line, accountability is tight and they don't lose keys.
    Mackabee
  • imidazol97imidazol97 Member Posts: 27,728
    How does the KeyTrak machine actually work? $40,000?

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • jlawrence01jlawrence01 Member Posts: 1,757
    OMG, you don't know the headaches newbies and sales people that don't care cause the rest of us with lost keys.!

    When I purchased my Corolla, I put down the deposit and the salesman was to have the car ready when I got out of work.

    However, he could not find the key package with the rest of the keys. So we had to test drive an identical model (with fewer miles) and change all of the paperwork. Personally, I am surprised that it doesn't happen more.
  • joel0622joel0622 Member Posts: 3,299
    Our key track machine is a a peg board with hooks and the keys sorted by the last two digits of the stock #. Our traffic/delivery log system is a fresh piece of paper every day where salesmen puts the stock# name, unit, trade, and source. If we sell it we highlight the stock # of a truck in red, a car in yellow and circle a used car and keep a running tally at the bottom of the page.

    Then our final piece of modern technology is our used car inventory control system. We put the info on a pre typed 5X7 car with all the info and staple it to the handwritten appraisal card and then they are sorted by year and kept in a metal box that is screwed to the counter.

    Screwing it to the counter was a performance upgrade we did a few years ago to keep the UCM from taking the box out of the sales office.

    So if you total up what we have invested in our write up/ delivery log, our key inventory system, and our used car inventory control system it equals about $225.image

    We are creatures of habit, it has worked for the last 24 years so we see no reason to fix change it.

    The keys become a PITA at time but $40K can overcome allot frustration.
  • madmanmoomadmanmoo Member Posts: 2,039
    Screwing it to the counter was a performance upgrade we did a few years

    :P

    Nice one.

    -moo
  • british_roverbritish_rover Member Posts: 8,502
    Our system is similar to yours. We never have more then 50 keys floating around at one time so we have one lockable key rack for new cars and another one for used.

    The new cars are organized by model so Range Rovers are on the top row and LR3/LR2s are on the bottom.

    There is a digital inventory list on our sales software that we can look up colors, MSRP and status. There is a folder with index cards showing the details of each new and used car and that is it.
  • isellhondasisellhondas Member Posts: 20,342
    Those systems will work just fine in a store that doesn't sell 500 plus cars a month.

    Before the key track machine arrived, the locksmith was on our lot every day it seemed.
  • mackabeemackabee Member Posts: 4,709
    Works fine as long as everyone is on the same page. Problems arise when you get people who don't care about anyone else but themselves. Keys are not put back, drawers not closed gently but slammed thereby shaking the keys out of the slots and causing unneccessary work for everyone else.
    Then you have the "superstars", these guys think they own the dealership and have keys laying around their desk all the time and when you ask for the key they say they don't have it even though it's staring you in the face.
    Mack-+
  • isellhondasisellhondas Member Posts: 20,342
    I agree with all of that.

    Some people care and others only care about themselves.
  • greanpea68greanpea68 Member Posts: 1,996
    How many drawers does the key trac you have hold?
    Mackabee


    2 draws... I could be off on the money but thats what I've heard them say...

    You are so right about the key being in key track. The thing is a real pain in the but.

    Something tells me you know what you are talking about.

    GP
  • nthenthe Member Posts: 414
    "The one we traded for last night was a S coupe or something. Supposed to be pretty quick. I may go drive it tomorrow "

    we had one of those a week ago, and yeah, its really quick. fun car to drive too.
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