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Comments
I apologize for you frustrations. Can you please email me with your VIN, mileage, involved dealer and more informaiton about what you are experiencing?
Chrisitna
GM Customer Service
I apologize for you frustrations. Can you please email me with your VIN, mileage, involved dealer and more information about what you are experiencing?
Chrisitna
GM Customer Service
Larry,
It's a scam! You will not be assisted. They (GM) will give you the "It's operating as designed speech." They will NOT honor their warranty. Look at all the unfixed problems that are mentioned in this forum. The best thing you can do is to tell others not to buy GM products and recommend them to purshase a vehicle from a company who is honest and has a good service record which would be any company but GM. So far I've talked 1 person out of buying a vette and another from buying a Cadillac.
And remember, "GM vehicles Generally Malfunction (with no helpful service)."
p.s. Chrisitna, you spelled your name wrong. It should be Christina. (See what I mean Larry. Good luck on getting competent help. I never did.)
kcram - Pickups/Wagons Host
GMAC is a lending institution used by GM. They would not pay for a car rental due to issues with your vehicle. You would need to speak with GM Customer Assistance. However, I am confused about who you spoke with. Can you email us information on who you have been in contact with? Have a great weekend!
Christina
GM Customer Service
Thank you for your response Christina. Have a great Memorial Day weekend.
The media would probably listen if we all got together. A handful of people may not get much attention. A large group would. The majority of these complaints are for the newer 6-speed. If GM doesn't offer to buy back my truck this week with compensation (re-registering my old truck which I still have, time away from work etc.) I'm hiring a local consumer attorney. At that point, I'll tell him to look into getting as many people together as possible to make this public. The 6-speed on my truck has been a mess from day one. What a piece trash.
I've got a low mileage 2011 with multiple tranny issues. The worst is rear end slap/thud/clunk. I've gotten the same response from the Dealer; "it's a "smart" transmission and it has to adjust to your driving habits!"
If the Dealers are giving word-for-word "patent" answers in response to these problems, someone (Corporate?) is telling them how to respond. It's not coincidence they all have the same line. That tells me GM is well aware of this.
I wish we could all get together and overwhelm GM and an appropriate consumer advocacy group with complaints.
I'm telling them to buy it back.
No way a brand new truck transmission does what this does.
If they're worried about bankruptcy again, they should know I'm worried about going broke trying to repair this thing in the future!
They already made "an expensive" repair (in they're opinion) by replacing the torque converter after less than 900 miles! IT WAS FOUR DAYS OLD!
Didn't help!
Stay on top of it and keep us posted.
this was my first new GM vehicle and thanks to GM it will be my last.
I am young and I will buy plenty of new cars in the remainder of my lifetime and you can bet none of them will be another GM product thanks to their non existent service and lies.
we all have plenty of options, Ford, Dodge, Toyota, etc. GM has only driven me away and into the dealerships of their competition.
GM CUSTOMER SERVICE, CAN YOU HEAR ME?
if anyone wants to get together and contact the media please email me at
excellentnurse@yahoo.com
We are paying $34,000.00 for our piece of crap, not even including financing charges.
I would like to help or be included in a formal complaint.
my 2011 has had problems since the day I bought it and GM refuses to fix it.
after my 3rd visit about my transmission the dealer I bought the truck from asked I not return to his store for any more complaints, maintenance, or repairs.
so much for customer service.
I understand your frustrations. However, reporting customer experiences (creating a case) helps GM monitor the issues. This helps in starting recalls. I apologize you are unhappy with your resolution, but every case is handeled on a case by case basis. You may experience simular concerns and still have different factors. Please excuse my typo. Have a great week!
Christina
GM Customer Serivce
In one of my messages I stated this thread has over 1850 posts regarding the transmission issues. I was incorrect. gmcowners.com has 1850 "views" of a "Sierra Transmisssion Problem" thead. Which is much more than any other current thread on that forum.
This site has 850 "posts" regarding this issue.
DTC P0120 Throttle Position Sensor/Switch ”A” Circuit Malfunction
DTC P0220 Throttle Position Sensor/Switch ”B” Circuit Malfunction
DTC P2135 Throttle position sensor A/B voltage correlation
The Absolute TPS was around 19% at idle with the old TPS. Once I replaced it, the Absolute is fluctuation between 4.2-6 - which I think is right? The codes have not come back. BUT... still no improvement to the shifting. The truck has 75000 mi.
The fluid has been flushed and there was no metal in the pan at all.
Thanks!
Is anyone ready to rise up against Chevy and stopped getting screwed??
The reason I ask is I have multiple problems which is compounding the "communication breakdown" with my dealer.
I tell them it clunks/bangs at low speed, loses speed at high speed, studders/is choppy at medium speeds, growls/groans around 45mph, sometimes clunks around 57mph etc.! They don't seem to believe or understand the multitude of issues once I go beyond the clunking!
I've told them and GM to stop saying "it's my driving habits and the transmission has to adjust to me!" I'm 45 years old. Never had a car have to "adjust" to me!
Please let me know if you have multiple issues.
I haven't tried to E-mail. I know what an annoyance that could turn out to be.
There has to be a way we (all) can get together. I hate legal issues but my hand may be forced. I have a consumer affairs attorney (locally) that will work for me. "Friend of a Friend" type of thing.
I was ready to use him last week but GM threw me a bone. They had a "District Specialist" call.
Come to find out, he's not even the actual District Specialist. The local Distrtict Specialist for my area is a lady, not a man named "Frank"!
Thank you for being so up-front and transparent GM.
i have a 2010 sierra with the same issues. you can read my post.
i have had no satisfaction with gm at all.
obama has nothing to do with gm's lack of customer service.
politics has no place in this discussion!
http://news.pickuptrucks.com/2011/06/may-2011-top-10-pickup-truck-sales.html
The numbers of "views" in no way correlates to the number of issues.
As always, happy owners traditionally do not post.
I didn't make the "Obama" comment. That was someone responding to my post. Wasn't me.
I feel the same as you, "politics has no place" when we're trying to solve this problem that seems to be affecting a large number of GM 6 Speed owners.
Again, that wasn't me. If you look closely, it was a "reply" to me.
ceb66
Man, "the number of views" comment sounds like the company line.
I think I've heard that before.
Every person and I mean every one I've spoken with that has this transmission in a 2010 or 2011 said they have similar issues. Some question it; some don't depending on the severity.
This is a Forum to discuss issues good and bad. This issue has been at the top of the list for the month-and-a-half I've owned this thing.
Even if we're in the minority (we're not), WHY ISN'T GM TRYING TO CORRECT MECHANICAL PROBLEMS FOR US? We don't have the time or want to deal with this. WE'RE NOT DOING THIS BECAUSE WE ENJOY IT!
And the number of posts/views DOES correlate to the number of complaints as compared to other issues. Why would people take the time?
Odd that someone without a tranny problem would check this thread.
"As always, happy owners traditionally do not post." You got that right! Are you a "happy owner" of a 2011 Sierra? If you are a "happy owner" and not a GM sales manager, why are you here?
Why are you worried about the number of posts? We're trying to help each other get to the bottom of this so our 30+ thousand dollar trucks aren't clunking, banging, lagging, losing speed and growling down the road.
None of us are enjoying this B.. I haven't mentioned my Dealer and I don't intend to. It's GM's problem. They need to step in just as they did with the Chevy Cruz.
This thing could have caused an accident less than a week after purchase. That's why my Dealer performed an "expensive" (their term) replacement of my torque converter four days after ownership.
I know; "it has to adjust to my driving habits."
mloecker, Istrip thought I sent that message so I replied to him/her.
Just want to "stay-on-point."
GM and the Dealers aren't going to be concerned with the political side of it.
They're the one's we have to stay on top of to solve this.
I think my Dealer is actually responding to this thread. In a way, I feel bad about that, as this is GM's problem (turning into thier problem!).
The folks that can afford this truck, young and old (like me), don't have the time to deal with this. We work.
You're right, they're not concerned with this issue or our time. That's one of the most frustrating parts of this.
We purchased a new truck. They should take the time to drive it and listen. A Tech from a Dealer other than "mine" said they don't don't even like to test drive problem cars for more than a few miles because they're not in the shop making repairs, which in turn, makes them money. I guess time is more important to them than it is to us.
The Escalade and Sierra guys are having similar issues as us.
If we stay on it, maybe they'll fix it. I don't want to go through the trouble of having the truck "bought back." I want it fixed!
You made that clear. Thanks.
Very helpful to our issues.
How does that solve our transmission problems?
You're better than me with numbers/units; as a percentage of reponses on this site and gmcowners.com, how do the 6 speed tranny problemS compare to other recent complaints regarding safety and driveability of a 30+ thousand dollar truck?
Why are you specifically responding to me?
I read your message from December. I also read others that responded to you at that time.
Too bad we can't get everyone together. All of our issues are too similar.
After "Chuck1's" response to me, I checked www.f150online to see if Ford was having similar "numbers" of complaints on ANY issue with their 2010/2011 trucks. Nothing was even close.
In December you wrote:
#726 of 884 welcome to the club by lstrip Dec 01, 2010 (5:30 pm)
my 2010 sierra 2wd 5.3L 6 speed now has 9000 miles on it.
i have the same issues. hard shifting and searching for a gear between 40-50.
i was told this is a "learning" transmission. 9000 miles should be enough to correct this problem.
service rep rode with me says there is no fix.
will be taking it back soon to complain about this horrible issue.
never had a new vehicle transmission/engine perform as poorly as this and according to everything i have read and continue to read this is not an isolated incident. it is time for GM (who received all our tax support) to step up and admit this problem and fix it."
You're right, it's not isolated.
I don't think this affected you. It was in Jan 2011:
1. NHTSA Campaign ID Number: 11V007000
Recall Date:
2011-01-06
Summary:
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, COLORADO, EXPRESS, SILVERADO, SUBURBAN, TAHOE; AND GMC CANYON, SIERRA, SAVANA, YUKON AND YUKON XL VEHICLES. THE REAR AXLE CROSS PINS WERE NOT PROPERLY HEAT TREATED AND COULD FRACTURE AND BECOME DISPLACED WITHIN THE REAR AXLE. SHOULD THE PIN SHIFT OUT OF POSITION, IT COULD CREATE AN INTERFERENCE CONDITION AND CAUSE THE REAR AXLE TO LOCK.
Consequences:
THE DRIVER MAY NOT BE ABLE TO MAINTAIN DIRECTIONAL CONTROL OF THE VEHICLE AND A CRASH COULD OCCUR WITHOUT WARNING.
Remedy:
DEALERS WILL INSTALL A NEW REAR AXLE CROSS PIN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Component Affected:
SUSPENSION:REAR:AXLE:SPINDLE
Potential Cars Affected:
30,566
Notes:
GENERAL MOTORS CORP.
According to some in this thread, 30, 566 "Units" (Potential Cars Affected: 30,566) would be "small" compared to the number of "Units" sold YTD (200, 000).
Bet it wouldn't look too "small" if you have one of the "Units" effected just as we have one of the "Units" that clunks, lags, bangs etc., etc.
Our issues aren't safety concerns in GM's eyes. Even though my truck still "slips" when I accelerate at times.
If you would email me your VIN I would be happy to look into recall information for you.
Christina
GM Customer Service
"There are some problems out there to be sure.."
Then correct them (B..).
"As always, happy owners traditionally do not post."
That's not even close to accurate. I used the same username on www.f150online.com since 2004/2005. I was very pleased with my '04 Ford and posted constantly for years as did many others regarding aftermarket, minor-correctable issues etc. It was an information exchange.
I look at this as a problem solving thread. Not a hit-piece, bash GM thread. Your message seems to view my messages that way. This is widespread and you appear to want to downplay that.
Bottom line, we (Sierra, Escalade, Silverado) have transmission problems and want them solved.