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Mazda Loyalty Rebate - Can you appeal to Mazda Corporate

LarryLeadFootLarryLeadFoot ArizonaPosts: 1
edited January 2019 in Mazda
I just purchased my first new car ever and first Mazda, a 2018 Mazda 3 Touring Hatchback. Excited to have a new car after 25 years of used cars. Fell in love with Mazda's drive and feel after renting one last year.

Anyway, the dealership where I bought the car bummed me out today. They gave me the Mazda Loyalty incentive. I told them my ex has a Mazda and the Internet Sales Manager said great. They didn't ask for details. So they did not know that my ex has a Mazda CX-5, we are still close, and her name is on my mortgage and still in household. Her CX-5 is registered at her mother's house (mother is cosigner). So after bringing the ex to the dealership on the night I signed the contracts just in case, the dealership said they did not ask for any loyalty information and she left. Signed the contract and drove the car home. I get a call a few days after I signed the contracts and now the dealer wanted proof of the Mazda Loyalty (note: the dealer told me that loyalty applied to household, friends, and family in our initial negotiations). I sent in a copy of my ex's registration and our mortgage statement to show her association with the household. A day goes by and they call back saying that is not enough. Now they want an extra $750 dollars or want us to do some gymnastics to register my ex's car to my address (don't know if that is possible since her mom is the cosigner and on the registration as well). I don't think we can change the registration and I'm frustrated by all of this. If the dealer would have told me this on site, then I could have walked away or made other choices. I talked to a lawyer and they said that the dealership could cancel the contract and take the car back if they wanted. I have a feeling that they will because I got a great deal and they are not going to eat $750.

So I don't know what to do now. I'm not paying an extra $750 and feel like once you sign a contract, it's binding (the rebate language is nowhere in the contract). Any ideas on what to do? Anyone have a number to the corporate Mazda incentive processors where I could see if there are any options/appeals?

Comments

  • kyfdxkyfdx Posts: 148,569

    I just purchased my first new car ever and first Mazda, a 2018 Mazda 3 Touring Hatchback. Excited to have a new car after 25 years of used cars. Fell in love with Mazda's drive and feel after renting one last year.

    Anyway, the dealership where I bought the car bummed me out today. They gave me the Mazda Loyalty incentive. I told them my ex has a Mazda and the Internet Sales Manager said great. They didn't ask for details. So they did not know that my ex has a Mazda CX-5, we are still close, and her name is on my mortgage and still in household. Her CX-5 is registered at her mother's house (mother is cosigner). So after bringing the ex to the dealership on the night I signed the contracts just in case, the dealership said they did not ask for any loyalty information and she left. Signed the contract and drove the car home. I get a call a few days after I signed the contracts and now the dealer wanted proof of the Mazda Loyalty (note: the dealer told me that loyalty applied to household, friends, and family in our initial negotiations). I sent in a copy of my ex's registration and our mortgage statement to show her association with the household. A day goes by and they call back saying that is not enough. Now they want an extra $750 dollars or want us to do some gymnastics to register my ex's car to my address (don't know if that is possible since her mom is the cosigner and on the registration as well). I don't think we can change the registration and I'm frustrated by all of this. If the dealer would have told me this on site, then I could have walked away or made other choices. I talked to a lawyer and they said that the dealership could cancel the contract and take the car back if they wanted. I have a feeling that they will because I got a great deal and they are not going to eat $750.

    So I don't know what to do now. I'm not paying an extra $750 and feel like once you sign a contract, it's binding (the rebate language is nowhere in the contract). Any ideas on what to do? Anyone have a number to the corporate Mazda incentive processors where I could see if there are any options/appeals?

    I'm not going to give you any advice that would contradict your lawyer.

    And, I think he is right, by the way. Either take the car back, and tell them no deal. Or, pay the $750.

    Did you get a good deal? Be sure to come back and share!

    Edmunds Moderator

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