Question about free maintenance on a new car.

RincerRincer Member Posts: 6
edited May 2019 in General
I know all new cars come with some sort of initial free maintenance. What I can not get a straight answer for is that do I have to take it to the dealer I bought it from or any authorized dealer will perform this maintenance free of charge? Dealers say I have to bring the car back to them, but that doesn't make sense, since what happens if someone moves or buys a new car while travelling?

Comments

  • Mr_ShiftrightMr_Shiftright Member Posts: 64,481
    The rule generally is--if you don't have it in writing, you don't have it.
  • RincerRincer Member Posts: 6
    But isn't the free maintenance on a new car backed by the manufacturer just like the warranty? That is the part I am confused about. I remember when I bought my Jetta new from the dealer, the 1st service was free, I did take it to the same dealer though.
  • Mr_ShiftrightMr_Shiftright Member Posts: 64,481
    I'm not aware that VW offers "free" maintenance, although some automakers do. VW does offer pre-paid maintenance plans, if that's what you are referring to.
  • RincerRincer Member Posts: 6
    Maybe we are talking about different things. I think it is called complimentary maintenance and maybe it is specific to the dealership. I just remember bringing my Jetta in 2 or 3 times during the 1st 12 months of owning it and not being charged anything.
Sign In or Register to comment.

Your Privacy

By accessing this website, you acknowledge that Edmunds and its third party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement, and you agree that your use of the website is subject to our Visitor Agreement.