Question about free maintenance on a new car.

RincerRincer Member Posts: 6
edited May 2019 in General
I know all new cars come with some sort of initial free maintenance. What I can not get a straight answer for is that do I have to take it to the dealer I bought it from or any authorized dealer will perform this maintenance free of charge? Dealers say I have to bring the car back to them, but that doesn't make sense, since what happens if someone moves or buys a new car while travelling?


  • Mr_ShiftrightMr_Shiftright Member Posts: 64,481
    The rule generally is--if you don't have it in writing, you don't have it.
  • RincerRincer Member Posts: 6
    But isn't the free maintenance on a new car backed by the manufacturer just like the warranty? That is the part I am confused about. I remember when I bought my Jetta new from the dealer, the 1st service was free, I did take it to the same dealer though.
  • Mr_ShiftrightMr_Shiftright Member Posts: 64,481
    I'm not aware that VW offers "free" maintenance, although some automakers do. VW does offer pre-paid maintenance plans, if that's what you are referring to.
  • RincerRincer Member Posts: 6
    Maybe we are talking about different things. I think it is called complimentary maintenance and maybe it is specific to the dealership. I just remember bringing my Jetta in 2 or 3 times during the 1st 12 months of owning it and not being charged anything.
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