"Fun House Mirror" Front Passenger Window

Hi everyone,
I signed a 36 month lease for a 2020 Nissan Altima SV AWD on February 11. My husband and I have noticed that the front passenger window has what I'm referring to a "fun house mirror" effect--kind of distorted, warped, makes things outside the window look bend-y and blurry in unnatural ways that immediately requires us to look anywhere but out the window. Today's the first day in four days that it hasn't been raining and I've noticed it's definitely worse in sunlight. My husband called the dealership to ask them to take a look...maybe there's a film on the window that we're missing and can't remove...? and the service manager immediately asked if we had an Altima because her car has the same issue. Looking out the window makes her nauseous when wearing polarized sunglasses (which I haven't done yet). She hasn't tried to get it fixed yet.
We're taking it in tomorrow to be looked at. Really hoping they can just replace the window because we love the car. But *if* they can't--any advice? In this situation could we return a lease without penalty because of an unfixable defect? I'm not keen on the idea of driving a car for 3 years if it's going to make me want to throw up every sunny day.
Does anyone else have this issue? Maybe it's a localized thing? We are located on Long Island, NY.
Thanks for your input.
Danielle
I signed a 36 month lease for a 2020 Nissan Altima SV AWD on February 11. My husband and I have noticed that the front passenger window has what I'm referring to a "fun house mirror" effect--kind of distorted, warped, makes things outside the window look bend-y and blurry in unnatural ways that immediately requires us to look anywhere but out the window. Today's the first day in four days that it hasn't been raining and I've noticed it's definitely worse in sunlight. My husband called the dealership to ask them to take a look...maybe there's a film on the window that we're missing and can't remove...? and the service manager immediately asked if we had an Altima because her car has the same issue. Looking out the window makes her nauseous when wearing polarized sunglasses (which I haven't done yet). She hasn't tried to get it fixed yet.
We're taking it in tomorrow to be looked at. Really hoping they can just replace the window because we love the car. But *if* they can't--any advice? In this situation could we return a lease without penalty because of an unfixable defect? I'm not keen on the idea of driving a car for 3 years if it's going to make me want to throw up every sunny day.
Does anyone else have this issue? Maybe it's a localized thing? We are located on Long Island, NY.
Thanks for your input.
Danielle
0
Answers
That doesn't mean you won't get satisfaction, but you can't withhold lease payments (or, just give the car back, without penalty)
One thing working against you is if "they are all that way". If it is truly an anomaly in your car, then they could certainly replace the glass, under warranty. If it is unfixable, you'll get a lot more push back.
I'll guess the first thing they'll do is let you drive other new Altimas, to see if they have the same issue.
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Very annoying but glad it should be replaced and fixed soon!
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