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Comments
It is hard to beleive Honda is handling this on a 'case to case' basis.
I thought "Word of Honor" is highly regarded by the Japanese. However these Honda bunch has none. No Honor.
The following Honda letter clearly says repair is to be 'free of charge':
http://nhthqnwws111.odi.nhtsa.dot.gov/acms/docservlet/Artemis/Public/Recalls/200- 4/V/RCONL-04V176-9663.pdf
I escaped a multi car crash while returning from Bay Area at a very busy freeway due to Honda's design flaw before Christmas. Who knows how many crashes on the road are responsible by Honda? I rather buy a Hyundai than a Honda at least you get 10 years/100,000 miles warranty.
I have filed complaints thru BBB and NHSTA already. Anyone here who can help with the media?
I sympathize the case managers for American Honda. I feel that they have to bully the customers to minimize Honda's price for their design flaw in order to keep their job.
Now Hype comes to my mind whenever I see a Honda.....H is for Hype
Why? Because I had read in Edmund's Town Hall many horror stories about Chrysler T&C transmission failure but still bought a nice, used 2002 T&C because NONE of my friends had transmission failure in their privately owned T&C, Caravan/GC, Voyager/GC minivans.
It is sad some of you have bad experience with Honda Odysseys but I believe there can be bad transmissions in EVERY brand. There has been a few lemons :lemon: built by EVERY major vehicle manufacturer.
Any suggestions on what to expect, negotiate, etc. they are suppose to call me Monday PM with their analysis. Has any of the dealerships offered rental cars for free?
Thanks for anyone's help.
In the going on 9 years she has had it, the tranny at least (just knocked wood for her!) seems to be fine.
FOr the newer ones, has anyone heard of an issue with a 2007? That has the new design tranny. Or for that matter, the pilot (where they got it from?)
the longer pwertrain warranty + new design (finally) would ease my mind about buying a new Odyssey. Doesn't stop me from being sorry I didn't get an ESC on our 2005 though!
But, the myriad of squeaks and rattles ight drive me nuts enough to trade it in before the trans goes anyway (and we only have 33K on ours).
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I still think the Odyssey is #1 also but major premature transmission failure in Honda V6 cars is well documented and not forum rumors.
You probably are aware of the class action law suit against Honda for '99-'01's and the second gear lubrication problem of '02-'03 & some '04's.
People who visit this forum want facts & the facts are stacked against Honda this time.
Did you have service records and play that 'polite and loyalty game' with the cm?
I have complete service records and got other Hondas but just got half. I don't know if my dealer did more harm than good. You think I should have gotten a better deal?
Sometimes switching dealers may help too. Some dealers are willing to go to bat for customers and some aren't. Just call around, tell them your scenario, and see if they will help you out.
You mention '04s. Do you have any detail on which 04s are impacted?
Thanks.
MP
I just went through this ordeal between the dealer and American Honda.
The TCS and Check Engine Light came on along with the blinking green "D", the day after Christmas 2007. Pulled codes P1740 and P1750 from the code reader.
Took the car into the dealer on Dec 31. The van sputters and stalls at the stoplight on the way to the dealer. Dealer wants $150 to run "diagnostics" testing. Heard back on Jan 2, and it's $5000.00 for a new transmission and computer and idle air control valve (IAC). I complain it's too much, and dealer comes back saying the district manager is offering to cover 25%.
Called American Honda on Thursday afternoon Jan 3, and filed a case.
Friday morning Jan 4, the case manager calls me back and tells me he will work on it. I thought this was all great and wonderful, but then all went silent.
After a few days of not hearing from anyone, I try to reach the CM, and he doesn't return my calls. I call the dealer, and they say they are waiting to hear from the CM. I finally reach the CM, and he tells me he's waiting to hear from the dealer!
I call the dealer, who says they've left a few messages for the CM but have not heard back yet. ARRRRGH!!!
I call the CM, and cannot reach him, the receptionist says he's on the line with my dealership!
By now 2 weeks have gone by, the van sitting at the dealer the whole time.
FINALLY, the CM calls me and says they will cover an additional 25%, and cover the computer also. I call the dealer, my total due is $2300+
Called back the CM, and he says that's the final offer, take it or it's retracted and we'll get nothing. Called back the dealer and they say I am free to take the van anywhere I care to go, but I will end up paying the same, or more since my case is now logged at corporate.
Do I consider myself "lucky" to get 50% covered?
Both the dealer and case manager were of no help at all, I felt like I was doing all the work, and they talk like they have done me a favor...
Wonder if they are IS0 or QS compliant? Their customer policy is just so disgusting they should get their QUALITY Certificates revoked.
Don't worry. Just don't buy HONDA products anymore.
I pulled the trigger on the repair, and it will be covered 3yr/36k.
The service advisor had the balls to "warn me up front" that I might need new front and rear motor mounts after they tear it apart. I said forget it, I am not paying for anything else.
I will make it a point to recommend everyone I know to get anything except a Honda.
2009 Chevy Camaro, here I come!
H.O.N.D.A.
Have.Odyssey.No.Dedication.Anymore.
You can find postings galore at odyclub.com on transmission issues.
It is a matter of human lives. I asked my dealer about the 04 recall when I brought my car in for the recall. They did not tell me anything. When the customers purchased the vans from Honda, we thought we bought a reliable car from a big name manufacturer. My husband made an excellent point that he suspects that the 04 recall does not correct the faulty transmission by installing the oil jet kit. He suspects that the oil jet kit has a limited life which needs to be replaced from time to time. Honda probably has withheld some major information from the government and their customers.
When I brought my car to the dealership for 40 point checkup shortly before my transmission failure before, all they did was to sell me their transmission service. My car came to a sudden stop on a busy freeway shortly after the tcs/engine lights came on which was identical to the situation they described in their Service Bulletin dated October 29, 2004.
It appears to me that Honda is aware of the possible outcome, why they did not educate their customers the possibility of sudden transmission lockup with no warning due to heat buildup. I don't know how many crashes on the road are responsible by Honda as a result of their customers' lack of information on their faulty transmission.
I wish you luck on your next Honda purchase. This forum has provided me all the information to battle my case with my CM.
Other brand might have premature transmission failures. However, in Honda's case they are well aware that the transmission will fail due to their product design failure.
In CA, I had to rent it with a refundable deposit.
Blinking D is sign of transmission trouble.
The code reader is easy to use. Just plug it in under the dash on the driver's side near the center console. Just don't clear out the codes if any come up. The dealer will also need to read these codes when you take it in.
You will notice transmission slippage (feels like it's stuck in a gear and will not shift).
The engine may rev up in RPM as if you are in neutral.
I doubt that Kia or Hyundai with their 100,000 mile warranty would charge you any less than the generous Honda offer.
Its not going to be too long. Your Odyssey is going through the same process as everyone's here in this forum. Slight trans slip in the beginning then flashing D. You'll shrug it off at first and the day will come that your beloved Honda Odyssey will just stall while it tries to accelerate in the middle of the road or worse - on the freeway.
That's the day you will curse HONDA and swear not buy any of their products again.
I would advice not to use your odyssey until it is fixed. My wife and kids were in the Odyssey when it stalled while making a turn and almost got rear ended. I'm sure you would'nt want that to happen to your family.
Just call AMERICAN HONDA and tell them you are aware of it. you can do the 'be polite game' for awhile until you get a good. deal. Most get 50-50. Hope you get a better one.
Eventually they will ignore you until you get tired of waiting to hear from them. Meanwhile they won't do anything until YOU escalate it.
Both the dealer and corporate case managers are doing you no favors at all.
It is not in their interest to do anything for you.
They are
1) trying to maximize how much the dealer will get paid, and
2) minimizing how much Corporate needs to pay out.
They will try to get as much $$ out of you as possible and leave you with no other choice than to accept their offer. Otherwise corporate will say they will retract their offer and you're on your own. And if you don't like the way the dealer is treating you, they will just tell you to go take it to some other dealer and you might have to pay the same or more, since now your case has been logged at corporate, etc...
Pleading your case, being a long-time Honda customer, owning lots of Hondas, having (overpriced) services done at the dealer...all in the end didn't amount to anything to these people.
Car Transmissions are made of planetary gears inside. And these gears have teeth that mesh with one another. One reason transmission slip can occur is when a tooth breaks and can not mesh with the other gear. A gear with a broken tooth will soon damage the gear it is mating with and that is what will make the car stall.
HONDA Engineers most probably miscalculated the gear design or improperly used the right material. Or their subcontractors must have scrimped to get more profit. Either way, we lose.
In my case, after they offered nothing they rushed to "close the case".
I think they are riding on the coattails of having good reliability for many years with other models and now that they have hit a significant design flaw, they just hope that the fact they are "Honda" will pull them through.
It makes me feel a little bad for being so hard on American car makers and pushing Honda so much in the past; if this is how they handle a design flaw, then they are no better than the domestics when they hit a rough patch - they just haven't had to deal with design issues as much (perhaps), but their handling of it, when it does occur, is deplorable.
This, I think is the reason of their failure.
Sounds funny but true.
Certain operating conditions can result in heat buildup between the countershaft and secondary shaft second gears in the automatic transmission. Without enough oil to dissipate heat, prolonged operation under these conditions can eventually result in decreased material strength. In higher mileage vehicles, this can result in geat tooth chipping or, in very rare cases, gear breakage.
In most cases, transmission noise will indicate a problem, however it is possible for the transmission to become locked up without warning. A locked transmission could result in a crash.
xxxxxxx
I am a complete idiot when it comes to car. After my transmission failed completely without warning on a busy freeway, I researched into this matter. Per the dealer, they are not sure when the failure would occur. It may be now or may last for another 5 to 6 months.
If you cannot fix it right away, I suggest that you should rest your car every 20 to 30 miles to make sure it cools down before you drive again. You probably should not go on high traffic freeway because there is a possibility of a sudden transmission lockup without warning like my case which could result in fatal crash.
You will have to replace your transmission definitely in a few months. You should speak to them about your transmission and see what they say.
Profit is everything.
Quality and customer service - forget it.
On my way to pick up my Odyssey at the dealer after more than a week, my rental asked me what's wrong with car and told him my HONDA ORDEAL.
He could'nt believe HONDA would make such a car and treat the customers that way. Still hyped over Honda quality.
"What? Transmission replaced at 60,000 miles? a Honda? no way!" he said.
You got to own it to believe it - I said.
"Good thing you told me. Now I will think twice about buying a Honda" ...said the young guy.
Thanks to hnoda oh no and everyone participate in this action to save lives and to boycott Honda.