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Mazda5 Cold Weather Issues

jonv8jonv8 Posts: 5
edited August 2014 in Mazda
Last winter I had problems with my Mazda5 side door latches freezing so the doors wouldn't close. There were many reports of this on various internet forums. Some people commented that they heard a new latch design was in the works.

I figured I'd give Mazda one season to work out the new model year bugs. However, it's getting cold now and my dealer says there's not so much as a TSB about freezing door latches. They haven't heard of a new latch design.

Anybody have a solution for this? I can't live with a car that won't shut the doors during freezing rain.


  • Somebody in Ontario mentioned that their dealership changed the lube that was used in the doors and that seemed to work. We've been told by our dealership that Mazda is aware of the problem (after my multiple e-mails to Mazda Canada where I got a response, at least two people there know of the problem) and that yes, they were working on a new door latch mechanism. This was some time ago however. My suggestion to them would be to get some Toyoto engineers to help and come up with a solution. We will probably end up going to the Canadian Motor Vehicle Arbitration Plan and return the vehicle in this fashion. Either that, or my wife will personally drive the vehicle through the showroom window and park it. It's been very frustrating to say the least. We didn't even have the vehicle for 24 hours before the problem showed up.
  • c3poc3po Posts: 26
    It's that time of the year again. Winter ! I have heard that the GS model only have this problem. The GT has a different mechanism that is not affected. Also I read in other forum is the temporary fix is to take out the door panel and grease it.
  • audia8qaudia8q Posts: 3,138
    I figured I'd give Mazda one season to work out the new model year bugs. However, it's getting cold now and my dealer says there's not so much as a TSB about freezing door latches. They haven't heard of a new latch design.

    Anybody have a solution for this?

    Mazda will be issuing a TSB over the next few days concerning this issue. vehicles involved were built from april 2005-feb 2006.
  • jonv8jonv8 Posts: 5
    You sound like you have inside information... please please let us know when the TSB is released! I will be at the dealer the next day!

    Can you give us any info on the fix?

    I hope this TSB works... I really love driving the 5 but my wife will sell it if the door gets stuck open one more time with our baby in the back seat...
  • dbtdbt Posts: 298
    audia8q is a Mazda dealer and is very reliable.

    P.s. Thanks for letting us know that a solution was coming soon.
  • audia8qaudia8q Posts: 3,138
    Mazda will notify owners of invloved vehicles over the next few weeks....It will take a bit of time to get the parts to dealers.
  • nym5nym5 Posts: 20
    fresh off the 'wire':

    "Attention Mazda Service and Parts Managers

    This is to notify you of an upcoming regional recall and regional SSP campaign on certain 2006 Mazda5 vehicles.

    Mazda Motor Corporation has decided to conduct a regional Recall campaign in 31 cold/wet weather states and a regional Special Service Program (SSP) in 19 remaining states to replace the sliding door latches on certain 2006 Mazda5 vehicles produced from April 12, 2005 through February 1, 2006.

    On certain Mazda5 vehicles, water may accumulate inside the door latch unit when the vehicle is exposed to a large amount of water (e.g. carwash, rainwater or melting snow). If the accumulated water is frozen under low ambient temperature, the ice will crack when the door is opened. When the door is closed under these conditions, ice can interfere with the door latch operation, causing the sliding door not to latch closed. The purpose of this campaign is to replace the latch mechanism with a modified one. Mazda Motor Corporation has determined that the frozen latch condition can only occur when the ambient temperature drops to levels substantially below freezing for an extended period.

    Owners of affected vehicles in the following states will be notified of Recall 4306K:

    Alaska Colorado Connecticut Delaware Idaho Illinois

    Indiana Iowa Kansas Kentucky Maine Maryland

    Massachusetts Michigan Minnesota Missouri Montana Nebraska

    New Hampshire New Jersey New York North Dakota Ohio Pennsylvania

    Rhode Island South Dakota Utah Vermont West Virginia Wisconsin


    Owners of affected vehicles in the following states will be notified of SSP 68:

    Alabama Arizona Arkansas California Florida

    Georgia Louisiana Mississippi Nevada New Mexico

    North Carolina Oklahoma Oregon South Carolina Tennessee

    Texas Virginia Washington Hawaii


    Dealers receive recall e-mail: December 13, 2006

    Dealer packet mailing begins: December 14, 2006

    Owner letter mailing begins: December 18, 2006


    VIN Range
    Build Date Range

    2006 Mazda5
    JM1 CR29** 60 100023 – 120693
    April 12, 2005 through February 1, 2006

    The asterisk symbol “*” can be any letter or number.

    Mazda will notify U.S. owners by first class mail beginning December 18, 2006.


    Dealers should complete Recall 4306K or SSP 68 for affected Mazda5 vehicles in dealer inventory."

    Finally, some action
  • Hi guys,
    I am new to this forum, but I owned my M5 GT since Sept 06. So far, my car running good except I have my right slide door freezed twice. I called the dealership today, and will send for a replacement on Fri. I was told Mazda Canada aware of this issue, and have replacement parts. Will posted when I have it fixed. Hope it fixed permanetly.
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  • hifivehifive Posts: 72
    I did receive the recall notice, but since I had no problems last winter I ignored. I am in Minnesota and we are finally getting some actual cold weather. My door latches froze tonight and I drove the car without the doors latching. It's now parked in the garage. Will the latch thaw out overnight? I need my car for clients this week, and I don't have time to take it to the dealership until next week. Has this happened to anyone? Any suggestions. I got the car washed today, could that have made a difference?

    April in Minnesota :cry:
  • jonv8jonv8 Posts: 5
    I'm sure the car wash got water in the latch, which then froze.

    I'd blow a hairdryer into the latch and dry it out as much as possible. At least you have a garage! Last winter I ran an extension cord out to the street and stood there in the freezing rain with a hairdryer! :mad:

    Hopefully the recall actually works... the weather has been warm this year so I haven't been able to really test it yet.
  • I brought the car in for the recall.

    The service manager said that Mazda was going to send me a questionaire and that I was going to receive a $50 voucher from the dealership once I returned the questionaire.

    I plan to use the voucher to either purchase a cargo cover or towards future oil changes.

  • hifivehifive Posts: 72
    I called Mazda USA, and they are sending me $100 in gift vouchers that I am going to use to pay for my 15,000 mile service. I told them my life was in danger having to drive with frozen latches, and that it would have endangered my children had they been in the car. I think they don't want a lawsuit. I am taking it in for the recall Friday, I haven't needed to open the sliding doors, my kids are in school this week. It did work again after it had been in the garage overnight.

    April in Minnesota
  • After the freezing rain, and icy rain in Toronto on this Mon and Tue, the sliding doors are still able to open. What the dealer did to my M5 GT is to apply some kind of silicon lube. I do not think they changed the latch mechanically, as they told me my car is not on the recall list.

    Does anyone in Canada hear any recall from Mazda Canada? I still concern that the fix to my car is going to last long enough for the life of it. Please let me know if there is any recall in canada
  • Finally received a letter from Mazda Canada after our dealership had phoned us in regards to the recall for installing parts for the sliding doors. The parts aren't in yet, probably on back order. It's been 14 months since we first reported the problem to Mazda Canada after it appeared before we even had 24 hours with the 5. This problem is more apparent in Canada due to weather than in the U.S.
  • c3poc3po Posts: 26
    I called the dealer in Toronto, and they never heard of any problems\recalls on freezing door latches. Is this only a problem with the GS model ????
  • I do not think so, as mine is GT, and it had this problem before the dealer fixed with lube. I still prefer to have a perm fix as lube will dried out eventually. Hope Mazda Canada will send me a letter. Should I called them, but I did once, and the girl know nothing.
  • No its not a problem with just the sports or must 2006.
    I bought a 2007 Touring on Friday and on Tuesday the
    door latches froze and one side broke.

    Straight to the dealer and got both fixed (insist on
    both). Then sent a complaint to Mazda that they should
    fix these before sending them out as its down right
    dangerous with kids at the back.
  • Hey,

    Just want to let you guys know that I went to take my 5 also for the recall fix for the sliding doors. They changed them, but I noticed that my doors were seriously out of allignment when I got home. When closed, the left sliding door still looked as if it were open - there was a huge gap between the door and the body of the car and it still protruded. The same happened on the right side, but to a much lesser degree. So, I took it back to get it alligned and they alligned it perfectly. But, ever since the replacement of the latches, the doors sound and feel very different and no where near as smooth as they were. Has anyone else experienced these problems?
  • mazicmazic Posts: 3
    It seems that in cold temperatures ( below freezing) that my madzda 5 creeks loadly in the front end while going over minor bumps. Has anyone out there been expericeing the same? I'm going to bring this issue up with the dealership soon.

    Thanks in advance
  • You should check the suspension message board for your answer.
  • This past weekend I experienced the same thing. It sounded like something between the windshield and dashboard. I began to think one of the engine mounts was about to give way. very scary especially on the highway.
    Where do I find the suspension message board?
    zoom 500
  • how do i find that message board?
  • Go to the Forums menu bar at the top of the page - select Mazda5 - suspension - you will find a lot of information there.
  • That didn't work Hmmm - you could copy and paste this into the "search" Ugly Suspension Noise When Cold
    It starts with messages from Feb 2006 right up to my last post tonight - it will keep you up for hours. ;)
  • It's late - make sure you scroll down and remove the box that limits you to discussion forum on "Mazda5 cold weather issues" and select "all forums" that will get you a series of messages - pick any one of those and you are in the Mazda5 suspension forum - at least it did when I just tried it.
  • We are working on making a new place for suspension specific questions. I'll link you there, along with moving all related topics there as soon as it's ready.
  • excellent
    thanks for your help
  • castg1castg1 Posts: 34
    My cold weather issue is that of the mazda remote starter.
    At -28Celcius and below, if the car has been parked for 2 hours, chances are the car will not start the first time. AND the remote starter does not do a 'Retry' like the other typical remote start units I've used on other cars. The light turns on as if it has started and then turns off
    after the cycle.

    So, from the 6floor of the building looking down at my car byt the car park, I would click the remote starter, observe the car. If no steam comes out of the tail pipe, Then I will have to do another 'remote start' procedure.

    I think this mazda remote starter does not know if the car has started or not. lolz.
  • I have similar case, as I sent my Mazda 5 GT for fixing the freezing latch. They did not change the latch, but added silicon lube. It resolved the problem, and my car did not have the problem afterward.

    However, today, after I brought my BB for a wash, I discovered the rear side beside the right sliding door has a scratch. It was rubbed by the inside panel of the sliding door which also has scratch. I brought to the same dealer, and asked for a fix. At first, the manager said he did not see it. But after I pin point the area, he can no longer denied. He ordered the inside panel, and also arranged the affected area to be repaint.

    The cause probably due to the poor workmanship, but the manager said b/c of the warpage of the panel. Anyway, the fix will be done in a day, and will let you know if fixed. Anyone would suggest me what should I do other than send the car for fix, and what should I do to ensure the fix is good?

This discussion has been closed.