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I apologize for your frustrations. Can you email me your VIN and current mileage? Have you had an oil consumption test done on your vehicle? I look forward to your response.
Christina
GM Customer Service
It is too late, my engine already is gone even though my last oil change was in June (1,800 miles ago) and I have 27.5 miles on my car.
Sorry, but dealing with another GM Customer Service representative is really a waste of my time. It is in an attorney's hand now.
http://www.wheels.ca/article/784926
I apologize for your concerns. Have you spoke with Customer Assistance? Can you please email me your VIN and current mileage? I look forward to your response.
Christina
GM Customer Service
Best,
Sarah
GM Customer Service
There are problems with many new engines due to the complexity because it's not easy to get high performance along with good gas mileage the two just don't go together. There are two things a responsible car owner should do. 1) go online or to the dealer to check for Technical Service Bulletins for your specific vehicle and get the repairs or replacements. 2) Check all fluids at least once a month especially before and after a long trip. It is not unusual for an enging to burn a pint of oil in 3k miles. To reiterate an important point change the oil no more than 5k miles no matter what the dealer says or pay the consequences. Remember they want your car to break down it puts money in their pocket.
I also agree with the other writer. I change my oil every 5,000 miles. My dealer recommended every 6,000. I had always heard that synthetic did not break down, but I had never thought about the dirty part. I talked with one Cadillac service department and he said that people, who go by the oil meter, come with the car almost out of oil. Unbelievable!
If you do work with a dealership towards resolving this concern and would like assistance in the process, please send us an email with more information including your name/user name, the last 8 digits of your VIN, involved dealership, and a description of your past dealership visits (if applicable) that you've made to resolve this problem.
Thank you in advance,
Sarah
GM Customer Service
Let this act as notice to GM , the timing chains failed while my wife was driving on the freeway at 60 mph during rain storm and at that point lost engine power and had to cross 3 lanes of traffic to safety on the shoulder this to me is an unacceptable situation for anyone to be in . IF THIS OCCURS TO ME AGAIN OR IF THIS HAS HAPPENED TO OTHERS READING THIS POST THEN PLEASE CONTACT THE NHTSA NATIONAL HIWAY TRAFFIC SAFETY ADMINISTRATION IN THE USA AND TRANSPORT CANADA AND REPORT THE ISSUE TO (just go to their web site ) THEM IF THERE ENOUGH COMPLAINTS they may investigate and THEN GM MAY HAVE BE FORCED TO DO A RECALL ON AFFECTED VEHICLES for safety reasons. If you own any GM product with the 3.6L ie SRX Acadia etc these posts may also apply to you my dealer told me it was not just a CTS issue so check out other posts.
I took the car in in August 2011 (89,000 km) because of a horribly clanking noise in the engine every time I started the car up and it lasted for about 5 minutes every time I gave it any gas. The dealer said there was zero oil showing on the dipstick. I said the DriverInfo said oil was at 58% and I was told that is only the time since the last oil change and has nothing to do with quality or quantity of oil. There were NO OTHER indicators that the engine had low oil level: no message on the Drivers display, no idiot lights, no engine warning lights.
Returning from a trip Halifax - Montreal - Halifax the engine clanking noise reappeared in Douglastown NB. I took it to the GM dealer who put 4 litres of oil in the car. We had driven <4000 km (that's 4.22 quarts in 2.5k miles or 1 qt every 600 miles which I think is excessive.)
I have seen several comments in this thread that 1 qt per 1000 miles may seem high but is within the understandable limits @ $15 per litre it gets to be really really expensive.
Sarah
GM Customer Service
When I got back home, a few weeks later I took it in to the Cadillac dealer again, and told the whole story. The car had again started to clank a little. The dealer kept the car for 2 days. When I purchased the used car from them I also purchased a four year extended Maintenance (warranty?).
When I picked the car up this is what the service report said:
Cause: oil getting in PVC system
Correction: replaced bank 1 cam cover gasket with updated part.
Test Drove
J0311 LT CAMSHAFT COV RPL
Parts: 12641261 SEAL 1
I did ask the dealer about switching to non-synthetic oil because oil and filter changes were costing over $150. He said the car could certainly use regular instead of synthetic, but recommended not doing it now because it would void the extended maintenance plan I had purchased.
Another line says "J0311 LT CAMSHAFT COV PRL"
Then "Parts 12641261"
I am in Canada, so I don't know how this relates to USA vehicles.
It is also relevant to note (I think) that in 14 Aug 2010 when the odometer reading was 54,263km We set out on a cross country trip From Halifax NS to Victoria BC and then back through the USA. A total of about 14,000 KM. At no point on the trip did we hear the clunking sound, and when we returned we took the car in for a routine maintenance check, and noone mentioned the car being low on oil of anything.
Tom Ward
Regards,
Sarah
GM Customer Service
We look forward to hearing from you,
Sarah
GM Customer Service