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Comments
Best,
Sarah
GM Customer Service
for OD, 3D, 2D & L but R function causes zero RPM from idle but accelerator causes neutral type response. NO REVERSE GEAR ENGAGING! I hear a click sound only when I push 4WL & light sequence does as stated. Could this be shift selector solenoid on transmission or simple stupid. At 14 yrs & counting,
$ 3.5k is not an option. I'm in CC, MA.
Thanks for your interest.
dennisd23
Have you had your service department check into the transmission jolt you described? I know you're still in the powertrain warranty by mileage - if you wanted to have us get the exact date of expiration please get us the last 8 digits of your VIN and we'll be sure to send that information your way.
Best,
Sarah
GM Customer Service
Called GMC, they were nice and offered to schedule me for dealer appt, where I will pay another minimum charge to have them analyze it and no doubt tell me I need a new transmission at my expense.
I have GM case number: 71-1075492466, VIN#: 1GKEC16Z25J133597. Overall we have loved the Yukon, bought it from Carmax and it's been pretty good except for this large issue. A transmission in a vehicle of this magnitude should last longer than this. We don't tow, don't have 4WD, it's been treated very well. I wish GMC would offer something to correct this when it happens other than shuttling you in to a dealer. I have been treated well - but think I will go elsewhere for my transmission service where I can rely on the new/rebuilt one.
Best of luck! GMC has abandoned you after they took your hard earned ca$h!
Your GMC transmission is toast like the rest of ours. Inferior product for an extremely high priced vehicle. I'm sure Sarah at GMC Customer Care will refer you to an authorized GMC Dealer who will charge you $$$$$ per hour to open your tran$mission, invoice you, and offer you an inferior plastic geared replacement scheduled to fail in the not distant future. Pay up!! That's the GM way now! Customer loyalty to their coffer$ is their motto today. Sad but true. Read the other 111 posts to this site to get the sad but true fact$ about your GMC tran$mi$$ion.
Sorry!
No longer a loyal GMC owner nor customer as of April 9, 2012!!!!
If we can check for any open recalls, please send the last 8 digits of your VIN to our email at socialmedia@gm.com
All the best,
Sarah
GM Customer Service
I believe that we as current or former GMC vehicles owners should attempt to organize our experiences and seek out a law firm that specializes in successful Class Action law suits. I have come to believe that GMC is "stone walling" this design flaw and knowingly continues to offer OEM rebuilt transmissions that continue to fail. We as GMC buyers are entitled to a quality product given the nature of the vehicle acquistion costs. It seems that we could buy a Hyundai SUV and replace it receiving a more reliable and cost effective reliable purchase. It continues to be a very sad "day" when a US based company continues to offer an inferior product whose cost and repair/maintenance are disproportionent to its operational service life. When you acquire a top-of-the-line SUV, you certainly are entitled to a better return on your commitment.
I stand ready to pursue satisfaction from GMC even though I am now and will continue to be a former GMC customer.
Dennis D.
I had my transmission serviced (fluid flush) last June on my 2007 5.3L GMC Yukon. At the time it had approximately 55k miles and today has 64k miles. A few months later I started to experience very random transmission issues that have recently become more persistent. The first issue is the transmission seems to hammer when the car rocks back when coming to a normal stop (It doesn't always do it when you come to a very slow stop). Once it has hammered after the stop, it will do it again within a second or so after accelerating.
Now it seems to be occasionally shifting hard between first and second and/or second and third gear. I have stepped on the gas a few times to experience either a hard shift or an initial dogging of speed until I get in an upper gear.
Has anyone had a similar experience? What did you do to resolve this?
Kind regards,
Sarah
GM Customer Service
Kind regards,
Sarah
GM Customer Service
Lisa,
I just wanted to let you know that I have forwarded your case to a District Specialist. They should be in contact with you in the next 2-3 business days. If you don't hear anything please let me know. Any updates on your case and concerns are appreciated. I look forward to your update.
Christina
GM Customer Service
Sarah, GM Customer Service
We're sorry to hear that you've had these troubles with your Yukon; had you already worked with Customer Assistance on this?
Sarah, GM Customer Service
I remember when my dad had a 68' 442.....indestructible!!!
We hope that your diagnosis continues to go well and are available to you to follow up on anything with your dealership if you like. We can be reached via email at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Fortunately, I wasn't in a normal street intersection or I could have been hit. I shudder to think about what COULD have happened in a higher-traffic area. Good Samaritans pushed me out of the intersection. Vehicle is now at a dealership and I'm bracing for what they're going to say when I get the call tomorrow AM.
My Yukon - which still looks as pristine as the day I bought it built for me and brand new in January 2004, has largely been trouble-free save for a few recall issues, including the IP cluster issue that made the speedometer go wacky and a clunking sound that it made when I cut the wheels.
I will be sure to report back on what I learn from this experience. Spending 3K+ on a nearly 9-year-old vehicle is not something I want to do.
Yes we had worked with GMC and they said since the truck was over 100K there was nothing they could do even with the extended warranty. I am open to any suggestions you may have.
Thank you
If you were to email us at socialmedia@gm.com with either your service request number (71-**********) or the last 8 digits of your VIN, we could review the file and see if there's anything further we can do.
Regards,
Sarah, GM Customer Service
This is a big chunk of change to spend right before the holiday season. Sigh.
Are you planning on getting this checked into by one of our dealerships? We're available to assist in that process if you like. Please email us at socialmedia@gm.com with more information (including your name and contact information, the last 8 digits of your VIN and mileage, the name of your involved dealership, and a brief recap of the situation).
Sarah, GM Customer Service
All the best,
Sarah
GM Customer Service
Anyone from GMCUSTSVC: Is GM doing anything about covering repairs to these transmissions?
Thanks!
We can check into this for you; however, we're unable to make any promises up front. Among other factors, we consider the age and mileage of the vehicle. Please email us at socialmedia@gm.com with more details (including your name, contact information, the last 8 digits of your VIN, and a brief summary of the situation) and we will look into the situation further.
Sarah, GM Customer Service
We'd be happy to check into the situation further, although we cannot guarantee any assistance up front. Please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service