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Toyota RAV4 Cruise Control Problems
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To everyone who is reading this thread and have an 06 - 07 RAV4 with the Cruse Control Problem.
Call the Toyota Customer Experience Center at 800-331-4331 and get a case number like we have.
Tell them there are others with the same problem and reference our case numbers. The corporate guys get these comments/complaints... Maybe they will read these and light a fire under technical support for a fix to our RAV4 Cruse Control problem.
Post a message back here with your first name and case number so others can call and reference our case numbers on this problem.
I am requesting a swap out to a V6 RAV4 rather than a buyback.
Mine is tomorrow (tuesday 9th) and was wondering what I should expect.
rayray6, I can only hope my situation turns out as well as yours did. congrats!
crtzlow...have you heard anymore from Toyota?
Fingers and eyes crossed.
Good Luck Sumrx4!!!
When you go to the dealer I would not mess with the sales people...I would see the Customer Relations Manager and the dealer President and demand a resolution.
Go straight to the top of the food chain!!!
Please provide a first name with your case number so I can ad it to our list...
It appears they are going to resist all logic. They have stated: "The customer is currently experiencing a concern with the cruise control. When the cruise control is in use and the vehicle climbs an incline an rpm surge is experienced. This concern is characteristic of this make/model vehicle. The use, value or safety of the vehicle is not substantially impaired by this concern. No repairs have been attempted. Because the use, value or safety of the vehicle has not been substantially impaired due to this concern we feel that this vehicle does not qualify for a repurchase."
If this is going to be Toyota's attitude it looks like we need to find another car manufacturer before another purchase.
I have had the vehicle in the shop twice for the problem and the service dept. acknowledges the problem and keep expecting a Technical Service Bulletin to tell them how to fix it. IT LOOKS LIKE THERE IS NO FIX! Wish me luck on my arbitration meeting. Kay
How many miles do you have on your car? I have about 6500 now and the cruise control problem seems to be going away. My arbitration is scheduled for Friday, Oct 19, but I may delay arbitration so that I have more opportunity to check if the problem is really gone or not. The arbitration can be delayed and then reinstated at any time. Pam
As I reported earlier, my wife took a trip and ours didn't act up. It hasn't acted up since that trip. It was suggested to me to make sure the air conditioning was on and to see if that extra load would return the gear hunting. I think you should do that. Please report back.
Mine is in the shop. When I get it back, I will try to check it on modest inclines.
The Manufacturer's response flat out misstates the problem. Increasing RPMs and shifting in and out of gear isn't the same thing. If they can't write down what the problem is, how can they hope to fix it.
Would be nice to get some national exposure - anyone got an idea?
I have about 3600 miles on my vehicle.
Be sure you have your Air Conditioner on when show the problem. Like Mike (#176) it seems to work with the A/C off.
Next, I had a 2005 Tacoma. Base model, 4 cylinder, 4 x 2, extra-cab, with the SR5 pkg and 4 spd Automatic transmission.
What a difference! I learned rather quickly to turn off the cruise control on hills, or else it downshifted, sometimes close to Redline. Spooky, after the Camry. By the way, that base model extra-cab Tacoma 4 banger was a supreme freeway cruiser. I had to trade it because after 18 mo it already had close to 40,000 miles. You could drive all day at 65-75 and watch the sights go by. And I did, over and over!
One year ago I bought a 2006 Sienna with the 3.3 Litre six cylinder and 5 speed Automatic transmission. It does downshift on hills on the freeway with the Cruise Control on, but nothing intrusive. Just 400 RPM's higher, or so. I turn it off on long sweeping uphills. You can use less gas pedal on those manually than the Cruise applies. Not as sweet as the Camry, but the Sienna is acceptable. I got tired of shifting my own anyway, especially in rush-hour traffic here in the Seattle-Tacoma area.
I kicked the tires on the new 6 cyl 2 WD Rav a couple weekends ago. Didn't test drive, just sat in it. Very tempting.
I really do feel sorry for you and the problems you are having with the 4 cyl and the cruise, and Toyota should do what they can to fix the problem, however I think people should be careful in selecting a 4 cyl. with the weight of the RAV4. Before I decided to buy the 6cyl. AWD, I did alot of research, and I also looked back on my 92 4 cyl. Camry. Any time I went up a grade, the Camry had problems, even without the cruise but with the AC on. The cruise on the Camry did the same thing. It was hard on the car, and it constantly tried to shift.
When test driving the RAV4 08, I went up some steep grades with the AC on, and the 4cyl. was not good. It kept shifting and did not have the power. The V6 was great, with no problem.
I have a mechanic friend who works for Toyota, and he told me to never get the 4cyl with the weight that the RAV4 has. For flat driving, you are fine, but it will not pull hills, and really puts the engine in a bind. I will say that the salesman told me that the V6 had too much power, and the 4 was enough. PLease do not listen to that. If you get a RAV4, you need a V6. Very little difference in gas, and it runs so much better. The V6 was also more quiet, as the 4 cyl. engine makes more noise.
I hope all of you get straighten out, and I know it is a disappointment to you when you buy a new car and have these problems. Please know that I am not badgering anybody, just stating facts from a reliable mechanic, and also studying and test driving alot before making decisions. I wish you well, and hope those of you that are trying to get the V6 as a trade, win! Yoy will be very happy with the V6. I have friends that already have the V6, I am still waiting on mine to come in. They havehad no problems with their 2007 or 2008 that already ahve them.
Best of luck!
I had my arbitration hearing last week and I am awaiting the decision of the arbitrator. As some of you mentioned from letters you received from Toyota I experienced basically the same thing at the meeting. During the hearing there was a rep. from Toyota present via speakerphone. According to the rep. Toyota's stance on the issue was that it was a "characteristic" of the vehicle, not a problem. It was also made clear that Toyota was not developing any type of repair for the situation nor had any intention of doing so. I then asked if they had ever driven any vehicle that acted as this one does....My question was never answered!!!
They flat out refused to answer the question and said that performance of other vehicles was irrevelant to the hearing.
According to the time frame given by the arbitrator I should receive notice of the decision by Fri. the 19th. Whatever that decision is I will let everyone know.
Toyota also said the problem was not serious and would not harm the vehicle. She said the cruise control was an accessory and did not effect the vehicles operation. Also a Technical Service Bulletin should be out in the first quarter of 2008 with a fix for the problem.
After the phone conversation I took the arbitrator for a drive and demonstrated the defect. The demonstration (In my opinion) was perfect. Setting the cruise control at 65 MPH tapping the brakes and letting the vehicle drop to 55 MPH and then pushing resume on a slight hill; the vehicle switched back and forth from 3rd to 2nd gear about 5 times before settling out again in 4th gear.
The arbitrator could not comment but said he would make a decision in about 2 or 3 days but it would be about 10 days before I would get the results. Kay
The arbitrator could not comment but said he would make a decision in about 2 or 3 days but it would be about 10 days before I would get the results."
Your my hero. Thanks for making sure the issue was demostrated beyond question.
I posted earlier that I asked the Toyota rep if they had ever experienced this type of problem, and while they would not answer the question the arbitrator admitted she had never seen a vehicle act this way!
I do not think Cruise control is meant to be used on hills? I am not an engineer. I know if you stick your finger in a light socket is hurts like heck. Have not advanced past that point. There, I'm outed.
Wish you all well! After discovering the limitations of the cruise on my 4 cyl Tacoma, even though I now drive another vehicle, I am still uncomfortable when approacing a hill. Pavlov. I just turn it off. You use less gas pedal, and it does not downshift.
Cindy had the meeting with the rep at the dealership on Wednesday of last week and they bought the RAV 4 back. We have a statement from Toyota saying that they know that there is a problem with some of the RAV 4's and that they do not have a fix at this time. The meeting was very pleasant and professional. Saying goodbye to a car that Cindy loved was another thing. We purchased a 2007 Toyota Highlander V6 on Saturday. The ride and performance are several steps above the RAV 4 in our opinion. Of course the deal on last years model was not bad either. Basically it cost about the same as the RAV 4 when we bought it.
One thing when going through arbitration is to ask for what you want.....not demand anything. Our requests were to fix the car, swap for a V6, or buy the car back. They offered to buy the car back. It was in our best interest to go that route. They reimbursed all expenses with the exception of a mileage deduction which was in line with our state's lemon law. Overall I am pleased with the way things went. It was a good ending to an unpleasant ordeal.
We hope that everyone has a similar experience.
Cindy and Don
I received my letter with my arbitration results Sat. am. After reading several pages about the hearing and the results, what I was looking for was finally found in the last paragraph of the letter...While there seems to be some problem with the cruise control under certain conditions it does not effect the operation,safety or Value of the vehicle therefore your request for a buy back of the vehicle is DENIED.
So what am I supposed to do now???? Any suggestions please.
I could persue it through a local lawyer..that would cost me several thousand dollars. I could trade it for something else (definately not a toyota)...that would cost me several thousand dollars, or I could simple contunue to own a new vehicle that does not perform as its designed to. :mad: :mad: :mad:
A point I have read here and the Toyota rep brought up as well is the drivng on hills. The rep stated that it was explained in the manual against the use of cruise control on hills. Someone please tell me where it states this in the book. It sure isn't in the section regarding cruise control operation. I have been waiting since the meeting for Toyota to tell me where it states this info but they still have not!!!!!! :mad: :mad: In case no one can tell I am P_S_ED O_F!!!!!
Next, I think NHSTA needs to hear what cruising at 65 on the interstate uphill sounds like as my RAV4 "Bucks n Jumps" between 2nd gear at full throttle, and 4th gear like the brakes are on...over and over. It sure felt dangerous the first time it happened to me. Consumer Reports, who recommended the RAV4 as a "best buy" needs to retest the RAV4.. going uphill.
Sumrx4 thanks for relating your story. It makes me want to fight the big guys with everything available. Hal
For what it's worth, I made a meeting with a local lawyer about the lemon law process. He advised me that while domestic manufacturers would deal with you all the foreign manuf. especially Toyota would never admit they are wrong. Good luck with the process.
Although it appears the vehicle has a problem with the cruise control mechanism, the customer failed to provide sufficiently compelling evidence to support the claim that the problem substantially impairs the use,safety,or value of the vehicle.
Here is my suggestion before going to an arbitration hearing. I would take it to at least two independant machanics and get their opinions in writing of the problem and possible effects from it and I would also take it to at least two vehicles dealers one of them being a different Toyota dealer and after disclosing the maint. record and the problem, get a witten offer for a trade in. The results from these poeple may prove to be invalable to your case.
Why does hind sight always have to be 20/20
It doesn't make sense for Toyota to reply basically there is no problem to some and then on ours they say, "is due to the computer logic".
With this problem continuing into the '08 models one would think they should have it fixed. One thing I do notice is that people are still posting favorable reviews of the 4 cylinder RAV 4, so at least some of them don't have the problem.
Does anyone know anything about a class action lawsuit?
If Toyota or Toyota dealers are buying some back there is no reason they should not make some restitution to any and everyone that brings this problem to their attention.
When the rear tailgate window of my Mercury Mountaineer shattered out of the blue, I filed a complaint. NHTSA investigated and Ford/Mercury issued a recall for a design flaw.
I just filed via your link and suggest we all do this. There was currently one complaint for this issue filed a few months back. Don't know if it was one of us or not.
If you do file it takes about 10min and have your VIN handy and the name and address of all the dealers that have looked at your vehicle.
Maybe a small window of hope
will have no cruise control on my 2007 RAV4 unless they come up with a fix. The bottom line seems to be that you have to provide compelling evidence to support your claim that the condition substantially impairs the use, value, or safety of your vehicle. I thought that I had done this. The term "substantially" is at the arbitrators discretion.