Sorry to rehash an old topic, but I am wondering if you ever found out what was draining your battery? I've had my Veracruz for 2 months. I tend to drive it twice a week, but this past week, the battery was too low to start the engine.
Any information you can give me would be greatly appreciated.
We've been having some very cold weather here the past few weeks and I've noticed that when the weather is in or near the single digits the trip computer in my VC resets.
I'm not sure if it's related or not, but I've noticed that every once in a while (weather doesn't matter) the radio resets as well. Not the clock, just the XM station. This is my first vehicle with satellite radio, so I just thought it might be normal.
My XM stations reset twice when I first got my Veracruz and it wasn't too cold outside. It only happened twice when I had less than 100 miles on the car and hasn't happened again so I have no clue what that was all about.
I live in the Dallas, TX area and my trip computer is resetting as well and I did not equate the colder temps to the resetting events. We have recently experience morning lows in the low to mid 20's, but it is also resetting when the temp is above freezing, in the 40's. The total miles driven since I reset never changes or the miles to empty, just the MPG and the elapsed time. I only listen to XM Channel 40 and when I turn on radio to go home in the evening or leave for work in the morning, the station will be on XM1 - Preview channel.
In case anyone is still interested in this problem, I took my Veracruz to my local dealership today and they said the problem was that I had a bad battery.
It sounds like that the car is fine and it was a battery problem - it could not hold a charge. Hopefully this solves my problem and that the electronics in the Veracruz is fine.
I purchased my Veracruz LE on Labor Day weekend. Very quickly I noticed a rough, bumpy ride at 25-40 mph as you describe. Even though the dealer could reproduce the problem on a drive, when he hooked it up to the computer it showed "no problems" so he gave me a song and dance about how this was caused by the mileage saving features. Unfortunately the problem seems to be getting worse. The car shifts from 2nd to 4th gear without going into 3rd gear first. It is in 5th gear by 40 mph but doesn't shift DOWN properly when decelerating or going uphill. The resulting ride is very bumpy and uneven. As I told the dealer, in our city traffic we "live" in the the 30-40 mph range and that's where the ride should feel the best, not the worst. I am taking the car to a different dealer tomorrow to see if I can get a different response. In any case, if any others are having this problem please post! Though the Veracruz is a beautiful car, the LE is not cheap and I expect better performance than this, especially when Hyundai is blowing their horn about beating the Lexus. Not if they'd driven this one in the test!!
The only thing we've experienced with the tranmission is an occasional grabbing feeling as it is downshifting from 2nd to 1st (like when you're approaching a stop light). It's noticeable enough that my wife even commented on it. It's her car but she rarely comments on mechanical issues. I haven't taken it to a dealer yet to investigate the problem.
I have a 2007 VC Limited and have not experienced anything other than an occasional "rough" down shift from 2nd to 1st when rolling to a stop - like once every couple of weeks. Everything else works flawlessly in the car and I am very satisfied with it.
The people that are quite happy with their purchase will generally not voice that. Usually, problems surface far, far more than praise does. It is good, since I think Hyundai is looking at these postings.
I am quite sure that Hyundai will make things right with those of you having problems. But, you have to "squeak." To the dealer first, with fair chance to fix the problem, then, beyond the dealer if that does not take care of it. There are procedures for that in the owners manual. I would also carefully document phone calls, conversations and dealer visits. That way, should you have to take the ultimate step of "lemon" you have everything documented.
Lexus or Hyundai, it is possible to have something that is difficult to fix or, a lemon. It is amazing that with the complexity of our cars today they work as well as they do.
I appreciate all of you that take your time to post. I enjoy reading about a car that I too had doubts about since I had a Lexus RX300 that served me very well for 7 years.
I thought many times - "Have I done the right thing buying the VC?" Thankfully, the car has answered my question with its great looks, features and most importantly performance and reliability.
If Hyundai was having an unusual number of problems, this discussion would have far more than 160 postings not all of which deal with problems or QC issues.
Check out the posts on Hyundai Veracruz Audio Video DVD MP3 iPod AUX. There you can find information on the Dealer Installed Auxiliary Audio Input. It is supposed to cost $95 (plus installation) and sends whatever you plug in through the Veracruz audio system via FM.
I must say that after 4 months and 7500 miles, I am quite happty with my 07 SE. Other than the occasional "bump" when downshifting, and the initial dealer prep problems, it has been a pleasure.
Just wondering though, most of the time when I close my drivers door, I hear a quality "thump" when the door shuts. But occasionally, I hear what sounds like a click, similar to tapping the glass with a key. I have looked and can't find anything that may be making this noise. Anyone else hear this?
Hmmm, if anything like the other FM transmitters on the market where you tune your radio to a certain frequency, then i would suggest that this is less than adequate. All reports suggest that sound quality is subpar using this method. I was hoping for a mp3 input jack like found on most vehicles today, and based on this response, I take it that there is no such jack on the 07 or 08
If Hyundai was having an unusual number of problems, this discussion would have far more than 160 postings not all of which deal with problems or QC issues.
I am not so sure about your comment. If we use Edmunds as a data point, Veracruz has over 160 comments about problems, while the CX-9 has only 38.
Between electrical problems, transmission issues, and leaks this car seems to have more that its share of QC issues. I hope they get it fixed, this care is on my short list.
Did the new battery fix the trip computer problem? My dealer stated this week that they could not determine what is causing my trip computer to reset at random. They were not aware of any Hyundai service bulletins on this. They said they could fix it by removing the dash cluster and replacing it, but it would reset my odometer to zero; I did not want to go there at this time.
I did not have a trip computer problem, so I don't know if a new battery will resolve the issue you have.
One thing replacing the battery did do (it should be kind obvious) was that settings for the power seats, radio, and trip computer were all reset. I had to reprogram everything...
Chumpster, I'm due for an oil change this week and my servicing dealer (NOT the sales dealer) is very knowledgeable. I'll be sure to mention the problem to them to see what they say and will reporrt back.
Frankly, the issue isn't that important to me as I only keep a vehicle for about 2 or 3 years. I wouldn't have the dash ripped apart to fix it, but having the odometer reset to zero would be good for me at trade in time.
Aabruzzese, I didn't realize the problem was with the odometer. I thought I you were talking about the trip computer. From what I understand, the odometer does not run off the battery. Even though my battery was dead, my odometer did not reset. Consider it is a new car, I won't like having the dash ripped apart either, but it might be important to get it fixed. Let us know what the dealer says...
Besides the TPMS problem that won't go away, we recently had a much bigger problem. We were out and had been using the heater all day. After a stop, when we started the car , the heater, and the associated lights would not work. Of course it was one of the coldest days of the year! We drove the car home thinking it was a fuse that had blown. After getting home, I started the car again before looking for the fuse panel. The heat was back on and working fine. I talked to the service Mgr. about it and he said if it happens again, bring it in! I'm not interested in playing games like this. Has anyone else experienced anything like this?
After almost two months with the car (2008 Limited AWD) have to regretfully confirm some observations about interior build quality. The interior is built quite loosely. Is squeaks and creaks when going over bumps, or even when the air conditioner is turned on and the temperature between some plastic parts changes. The biggest squeakers are the center audio/air panel, the panel around the front speaker, the front-side air conditioner vents, and the faux wood panels. The creaks are coming from plastic parts rubbing against each other. Because the parts are connected so loosely, they are allowed to move quite a bit relative to each other, thus the creaks. Push on the wood trim - you'll see it move and you'll hear it creak. For $35K car it's quite sad I had much cheaper 2004 Suzuki XL-7 before the Veracruz, and that car was build much tighter inside.
It bums me out to read posts like this because after major hesitation to purchase a Hyundai I LOVE my 2008 Limited. Four months later and I'm still incredibly happy. It sounds like you're just going to have to crank up the stereo to enjoy your ride.
It may bum you out, but can you give me a hint what to say when I'm driving with a big company (it's a seven seater, remember?) and they don't like my music and just want to keep it a quiet conversation? But instead they hear this annoying squeaky creaks, so they make nonchalant comments about their Toyotas and Hondas and how cheaply made Hyundais are? "Can't you hear it yourself" kind of lines? Any ideas? Btw my other car is a Camry, and I have to admit its interior is dead quiet.
Sorry to hear about that unlucky. Why don't you send Veracruz to the dealer and ask them to test/fix its? I have driven for test with 08 highlander, pilot, outlander, CX-9, acadia, enclave, outlook....and take home veracruz on Jan 08. I was a fan of honda, toyota and I got worst experiences from Accord and Cresida. I have turned to SUV and truck from 1998 with Trooper, Expy, F150, ... and now with CUV as MDX, CX-7, Veracruz. I take at least 3 trips to Acura for audio system (MDX is Honda too, my wife car so no complaint).
Oh yes, I CAN hear "it"! Most definately. I was so close to purchasing either an Acura MDX or Lexus 350 but in all honestly, was shocked beyond belief that I enjoyed the ride of the Veracruz better than both cars. Every car I've owned had some sort of noise so maybe I'm just used to it. I think there's something wrong with your car because if you read expert reviews of the Veracruz one of the positive points they make is how quiet the interior is. I'm thinking something is not quite right with something inside your car. Obviously people are not going to be pushing on the faux wood, but it shouldn't be squeaking when driving. I'm still bummed out
This is not commom to other VC's. Ours is dead quiet save for some rear suspension noise that I think could have been slightly better muted. I have spent time intentionally listening for the squeaks and creaks you describe and can't find anything at all.
Show your service manager my post. And the others here.
I posted earlier--about buying my car on Labor Day weekend and having problems with the shifting. I have had the car to the shop (2 different ones) three times, and all three times the mechanics rode in the car and acknowledged the problem. The third visit we even took in another family member's 2007 VC so they could compare the two cars side by side. Again, the mechanic said he could hear and feel the difference between the cars. Then they hook the car up the computer, get a "Normal" reading, and send us out the door with no solution. I tried escalating the problem to Hyundai's consumer affairs department, and all they do is have a messenger to tell me there is nothing more the company will do since the computer says our car is "operating normally." I'd like to know what good the warranty is if everyone who rides in the car says they can feel/hear what we're talking about (the car doesn't shift right, the engine lugs, and we have a very bumpy ride. It doesn't downshift properly and sometimes is still in 6th gear all the way down to 20-25 mph) but then their hands are tied by the company. The mechanics are not allowed to do what they think the car needs. We've been told the car could need a new computer, that there could be problems with the torque converter, that we might need a whole new transmission. One service manager said he would do anything it took to get the problem solved, and he mysteriously doesn't work there anymore. We asked for the regional rep to meet with us and he would not even call us. Now the dealership tells us the rep rode in our car, but no one knows what day or time and there's no documentation of it. He seems to be the person who gives the go/no go directive regarding any repairs and he will not even meet with us and ride with us so we can show him what we're talking about. We are at our wits' end with this car and with the company.
We have an issue with the headlights, see "headlight questions". When we wrote to the vice president of service he never replied, instead he sent the complaint to their consumer affairs department about 2 months after we wrote him. Part of our complaint was how the regional rep handled the problem. Consumer affairs wrote us back and said nothing can be done since the regional representative has final say on all issues. Imagine that! Good luck!
Wow! I hope these are freak occurances. This fall I am trading in my Subaru Outback XT Limited for either a Veracruz or Subaru Tribeca, and these comments are really not boding well for Hyundai in my mind. I can handle the odd quality issue comment given all cars have issues. They key is how they are dealt with by the company.
I hope someone from Hyundai is reading this stuff and not putting their heads in the sand. because if these complaints continue, word of mouth is certainly going to hurt this company's ability to climb and obtain status of some of its competitors.
There was actually a Subaru of America rep that frequently read and posted in the Edmunds' Subaru forums and helped many a customer with issues they were having. Perhaps Hyundai needs to do the same, and perhaps those of you with issues, should direct Hyundai America to these forums.
I'm in Canada, and wonder if this level of service is restricted to the US only, or if Cdns are experiencing the same customer service issues.
Sorry to hear about your problems. My experience thankfully, is totally different with my 2007 VC Limited AWD. I am quite satisfied and the car serves my needs very well. In the beginning, I did get the thump that people have mentioned on some of the postings, but, now thankfully that is a very rare event.
I can only tell you what I would do to resolve the issue if I had your problem.
Read the information provided in your owners manual about the Lemon Law protection for consumers. Make sure you have followed all the steps, and above all make sure you have documentation on everything you have done to attempt to get problem resolved. There are specific steps outlined that must be followed. Organized, documentation with dates, times and names always will go in your favor if it ends up in binding arbitration. The "service manager" and the "mechanic" are vague terms. Who, date, time, question and the answer.
See your 2007 Owner's Handbook Supplement page 5. It clearly states that the BBB [Better Business Bureau] will assist with your resolution. Read the requirements for your state since every state is different. It is called AUTO LINE.
With AUTO LINE, the BBB will review and provide a decision within 40 days.
There is also a binding arbitration outlined on page 7. There is a cost with that option.j
Stay away from some of the Lemon Law sites that are no more than attorneys wanting their piece of the action. Stick with the BBB it is an impartial organization that help you. Their service is free.
I would also clearly document everything about your problem and send it in a certified, return receipt letter to:
Hyndai Motor America Consumer Assistance Center PO Box 20850 Fountain Valley, CA 92728-0850
The computer certainly is a wonderful diagnostic tool, but, it can not pick up every malfunction with the car. It has no way of knowing some things like a cracked tire or noisy wheel bearing or rattle. And, the computer and what it says or does not say, is not the final decision point in the Lemon Law. The computer is just one thing that might be considered in the Lemon Law decision. The ultimate decision is made by a human being and Hyundai is bound by that decision under terms of Lemon Law as stated in the owner's supplement.
I feel quite sure that most car manufacturers prefer to solve a problem with the car themselves, rather than end up in litigation which is very expensive for all concerned. Or, for that matter even a Lemon Law solution.
If the Lemon Law process does not come out to your satisfaction, you can still pursue further legal action.
Mine has remained quite, 07 SE with 10k miles, but my brakes are pulsing again. When I first got the car, the brakes pulsed when braking firmly at speeds above 40mph. The dealer turned the rotors at 2k miles and the problem went away, but for the last 1000 miles or so, the problem has reappeared. Anyone else have this?
JimmyZ--Thank you for your post and excellent recommendations. Believe me, I am keeping notes with names/dates, but don't want to post names on the web. I just completed the 4th visit that my state requires to be able to use the Lemon Law, we'll see where that takes us. I am so disappointed (disgusted) with Hyundai's customer service--and I should make it clear the dealerships I've worked with have done everything they can--it's Hyundai who is not standing behind its promises of performance and customer satisfaction.
My advice, based on my current experience that is still without resolution after 6 months, is to stay away from Hyundai. The dealerships will do everything they can for you, but if a computer diagnostic says there is nothing wrong with your car, the regional rep is a total waste of skin (in my region at least) and has done absolutely nothing to try to help resolve the problem. We tried to get a meeting with the rep (through consumer affairs) and this was never facilitated. He has all the power but won't even meet with us and ride in our car before he makes a decision. I would RUN, not walk, away from Hyundai knowing what I know now about their "customer service."
2007 Veracruz SE with 6900 miles. I recently noticed that occasionally when I am slowing down somewhere between 20 – 15 MPH., I feel a clank in a brake pedal. I suspect this is due to transmission downshifting. So far it is not affecting the overall performance of the car but it does concern me a little. I don’t plan on mentioning this to a dealer next time I’ll take it for an oil change, but I wanted to share it with other Veracruz owners. Maybe if bunch of us acknowledge this problem Hyundai would notice it.
Reminds of the time a guy came into the dealership (when I was looking) and wanted new tires on his elantra as his were worn out (50K miles). He thought the warranty covered tire wear and tear.
Yes, I had mine turned down when I bought it. I felt the pulsing during a test drive. Looking back, I wish I would have made them replace them. I just passed 12k, and like you the pulsing is coming back. BTW, my father had the same problem with his 04 SG350 so I don't think it's a VC issue.
From my experience it's the dealer that makes all the difference. I bought an '03 Santa Fe from a local dealer. My experience with their service department was so bad I filed a complaint with Hyundai. (btw, they did NOTHING) I had a recurring transmission problem that the original dealer could not repair after 6 tries. I took it to another dealer, they put it on the lift and identified the problem in about 5 minutes. (btw, that dealer would not let me leave with it because in their mind it was too dangerous to drive. they rented a car for me which they didn't have to do.) They fixed the problem and I have never gone anywhere else for service.
I bought my '07 VC from another dealer, but I still have it serviced there.
I have to disagree w/ Jimmy Z about staying away from litigation under the lemon law. Many lemon laws require the manufacturer to pay for your attorney fees, if you are successful; so there is no harm in talking to a lawyer about it first. Most lemon law attorneys agree to take these cases on a contingency basis. If you lose then you are not responsible for any fees. NON-binding arbitration, like thru the BBB, is fine, and may be helpful, but can also be a waste of time if you have a good case warranting a full refund of your money, but the BBB arbitrator, who is often not even a lawyer, may not know what is required under the lemon law and decides against you. Furthermore, I believe some manufacturers, as a condition of letting the BBB do their arbitrations, dictate to the BBB what rules and remedies they will agree to, rather than simply letting the BBB follow the law. Anyway, if the BBB decision is not a refund, and you deserve it under the law, you can still file suit - IF your SOL (time for filing suit) has not past, or you are nort simply tired of the fight. The SOL is one year in some states, 18 months in some, and two years in others, with mileage limitations in many states. So before deciding on NON- binding arbitration or filing a law suit, check the various lemon law websites to see what your deadline is in your state.
BINDING arbitration is a whole other story. See my post on this under a discussion heading about this. Hyyundai, instead on letting you voluntarily opt or agree to this instead of a lawsuit, simply puts in its warranty manual, that you waive your constitutional right to a trial, unless you OPT OUT within 90 days of purchase. Obviously hoping that before you even know of a problem, or before you find out that Hyundai isn't going to or can't fix it, your time for opting out has expired, and you are stuck with arbitration, having unknowingly waived your constitutional right to a trial.
If Hyundai was really being fair, why not give the buyer the option of arbitraion or trial at any point? Hyundai, however, uses the deception of sticking the information about this in a warranty manual that many will not read, and thus unknowingly give up an important right. I think this is a public relations disaster for Hyundai, that one of its lawyers talked it into, which is unfortunate because Hyundai makes very good cars, and I thought was trying to get the public to see it as in the same league as Honda or Toyota. WE don't see this on Honda or Toyota warranty manuals, do we? Is that because they make better cars and don't need the subterfuge?
I bought a 2007 Veracruz SE in June 2007. I have 18,000 miles on it. Here is what I have experienced. The drivers door window motor went out and was promptly replaced by the dealer. The dealer did the campaigns and replaced the second row seat belt clasps and replaced the front covers on the roof rack . (service bull. #0701008). They also took care of the headlight issue with the adjustment of hi/low beams which Hyundai has a fix for now. Go here for all Veracruz recalls and service bulletins: link title
Today however the left front roof rack cover blew off while on the freeway, luckily it didn't hit any cars behind me. It was just replaced last month on the recall. I will take it in tomorrow. Other than that, it has been an excellent vehicle! Very comfortable, quiet, you can hardly hear it idling, if I stop to talk with someone, I have caught myself trying to start it finding it was already running (once while getting gas). There will always be minor things on a new vehicle. I would buy it again. I have had excellent service from the dealer in every aspect.
I have had excellent service from the dealers as well-- but they can only do so much when it comes to replacing parts under warranty. It has to be approved by the company rep, which was my point in my previous post. The dealership has done all they can; it's HYUNDAI and its rep who are not trying to resolve this problem.
I have owned four Hyundai's now and haven't had any trouble with the rep for our region. What region are you in anyways? I reside in Washington state. Of course I have had very little go wrong with them since I started buying them in 2000. Hope your luck improves somehow!!
I just purchased a 07 Veracruz Limited FWD. I mainly chose it for the ride quality and the quiet interior and the styling. So far I am not disappointed. I apologize if anyone has already posted this question about condensation forming in the headlights. It has been my past experience in other vehicles that this is usually a sign a broken seal. However, it is both headlights that show signs of condensation so I am not sure if this is an issue or not. I only put 121 miles on it ( 1 week old ) for a total of 235 miles.
This is right up there with weird things. Recently our 2007 Veracruz as experience a condition where its electrical system just dies. No power to anything. Wait about 30 minutes and it works fine. The clock, tripmeter and radio presets are reset. It has been to the dealer twice now. One time they hooked up the computer and found nothing (not surprising since it is an electrical issue). The second time they ripped the inside fuse boxes and the engine compartment box apart and reconnected everything. It seemed to fix it until today. Now it is sitting in my driveway dead (at the moment).
Anyone else with a similar issue, or suggestion on how to troubleshoot this problem, because Hyundai clearly can not seem to resolve it.
Well, mystery solved. It would appear that the battery connection plate ( that big covered block over the positive connection) tends to loosen up over a period of time, or the tech at the dealer did not tighten it. Got the old 10mm socket wrench and tighten, and it works now.
I bought my Veracruz 2008 Limited in September of 2007, and currently have 2,700 miles on it. It also has a consistent excessive parasitic battery drain problem – 370 to 400 milliamps. The specifications call for a maximum of 40 milliamps. If not used for 5 days the battery dies, if I make several short trips not allowing the battery time to recharge it could die in one or two days if not used. Two trips to the dealer for repairs, and an independent repair shop verified the excessive battery drain, and the fuse that when pulled stops the drain. The dealer says there is no problem, and refuses to repair the car. He has kept the car in his shop for a few days each time and sees no problem because it starts. I said I would like to observe a battery parasitic drain test, with a company representative, if the vehicle is within vehicle specification they will not hear another complaint from be about the car not starting. They agree with the test, but will not set up a meeting. Another dealer in the area did not want to perform a battery drain test or “get in the middle”. The national customer service told me it is all up to the dealer. This is unbelievable – a simple 5 minute test shows the excessive battery drain, and they will not make repairs or admit the car has a problem. Does anyone have suggestions? One cannot leave the car at an airport or in the garage over a vacation unless the battery is disconnected. It looks that I may have to travel to another city to ask for repairs – I even bought an extended warranty.
My car (2007 Ltd) has a completely different problem, but I have had the same negative experience with customer service. Repeated visits to dealers, computers can't diagnose the problem, so the factory rep won't give authorization to do anything further. I think it's time for people to start complaining to their state attorney general's office and the BBB because Hyundai claims it has "the best warranty in America" but it isn't worth the paper it's written on. I too bought the extended warranty, but the original factory warranty is of no use, so what good is the extended warranty going to be? The dealers do all they can, but the buck stops with the factory rep. All you can do is save every scrap of documentation you can about your car's repair history and pursue the lemon law. Good luck.
I said I would like to observe a battery parasitic drain test ...
If the drain stopped as a result of pulling a particular plug then you have narrowed down the list of components that might be causing it. Perhaps you or the independent repair shop could narrow that down to a specific component and you could try to replace or repair it yourself. The dealer could be more receptive to effecting repair with the additional information. Just a thought.
My Veracruz battery drain problem was finally fixed. The car was delivered to the dealer on a flat bed truck after the battery was completely dead. Battery died after the car not being used for 6 days. Dealer said would only work on car if delievered with a dead battery -- Dealer would not recognize a battery parasitic drain test which is done in less than 5 minutes. They discovered a bad alternator. When the alternator was replaced the parasitic drain is between .025 and .03 amp -- factory specs is .04 amp. max. Glad this is over -- it took over 6 months.
Comments
Any information you can give me would be greatly appreciated.
I'm not sure if it's related or not, but I've noticed that every once in a while (weather doesn't matter) the radio resets as well. Not the clock, just the XM station. This is my first vehicle with satellite radio, so I just thought it might be normal.
It sounds like that the car is fine and it was a battery problem - it could not hold a charge. Hopefully this solves my problem and that the electronics in the Veracruz is fine.
She only drives on city(30-45mph).
The people that are quite happy with their purchase will generally not voice that. Usually, problems surface far, far more than praise does. It is good, since I think Hyundai is looking at these postings.
I am quite sure that Hyundai will make things right with those of you having problems. But, you have to "squeak." To the dealer first, with fair chance to fix the problem, then, beyond the dealer if that does not take care of it. There are procedures for that in the owners manual. I would also carefully document phone calls, conversations and dealer visits. That way, should you have to take the ultimate step of "lemon" you have everything documented.
Lexus or Hyundai, it is possible to have something that is difficult to fix or, a lemon. It is amazing that with the complexity of our cars today they work as well as they do.
I appreciate all of you that take your time to post. I enjoy reading about a car that I too had doubts about since I had a Lexus RX300 that served me very well for 7 years.
I thought many times - "Have I done the right thing buying the VC?" Thankfully, the car has answered my question with its great looks, features and most importantly performance and reliability.
If Hyundai was having an unusual number of problems, this discussion would have far more than 160 postings not all of which deal with problems or QC issues.
I also would really appreciate an answer to this question.
Just wondering though, most of the time when I close my drivers door, I hear a quality "thump" when the door shuts. But occasionally, I hear what sounds like a click, similar to tapping the glass with a key. I have looked and can't find anything that may be making this noise. Anyone else hear this?
I am not so sure about your comment. If we use Edmunds as a data point, Veracruz has over 160 comments about problems, while the CX-9 has only 38.
Between electrical problems, transmission issues, and leaks this car seems to have more that its share of QC issues. I hope they get it fixed, this care is on my short list.
One thing replacing the battery did do (it should be kind obvious) was that settings for the power seats, radio, and trip computer were all reset. I had to reprogram everything...
Frankly, the issue isn't that important to me as I only keep a vehicle for about 2 or 3 years. I wouldn't have the dash ripped apart to fix it, but having the odometer reset to zero would be good for me at trade in time.
I didn't realize the problem was with the odometer. I thought I you were talking about the trip computer. From what I understand, the odometer does not run off the battery. Even though my battery was dead, my odometer did not reset. Consider it is a new car, I won't like having the dash ripped apart either, but it might be important to get it fixed. Let us know what the dealer says...
The interior is built quite loosely.
Is squeaks and creaks when going over bumps, or even when the air conditioner is turned on and the temperature between some plastic parts changes.
The biggest squeakers are the center audio/air panel, the panel around the front speaker, the front-side air conditioner vents, and the faux wood panels.
The creaks are coming from plastic parts rubbing against each other. Because the parts are connected so loosely, they are allowed to move quite a bit relative to each other, thus the creaks. Push on the wood trim - you'll see it move and you'll hear it creak.
For $35K car it's quite sad
Btw my other car is a Camry, and I have to admit its interior is dead quiet.
This is not commom to other VC's. Ours is dead quiet save for some rear suspension noise that I think could have been slightly better muted. I have spent time intentionally listening for the squeaks and creaks you describe and can't find anything at all.
Show your service manager my post. And the others here.
I hope someone from Hyundai is reading this stuff and not putting their heads in the sand. because if these complaints continue, word of mouth is certainly going to hurt this company's ability to climb and obtain status of some of its competitors.
There was actually a Subaru of America rep that frequently read and posted in the Edmunds' Subaru forums and helped many a customer with issues they were having. Perhaps Hyundai needs to do the same, and perhaps those of you with issues, should direct Hyundai America to these forums.
I'm in Canada, and wonder if this level of service is restricted to the US only, or if Cdns are experiencing the same customer service issues.
Good luck.
I can only tell you what I would do to resolve the issue if I had your problem.
Read the information provided in your owners manual about the Lemon Law protection for consumers. Make sure you have followed all the steps, and above all make sure you have documentation on everything you have done to attempt to get problem resolved. There are specific steps outlined that must be followed. Organized, documentation with dates, times and names always will go in your favor if it ends up in binding arbitration. The "service manager" and the "mechanic" are vague terms. Who, date, time, question and the answer.
See your 2007 Owner's Handbook Supplement page 5. It clearly states that the BBB [Better Business Bureau] will assist with your resolution. Read the requirements for your state since every state is different. It is called AUTO LINE.
With AUTO LINE, the BBB will review and provide a decision within 40 days.
There is also a binding arbitration outlined on page 7. There is a cost with that option.j
There is also a good BBB website on Lemon Law:
http://www.us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=37161749-4dce-4260-808d-- 8182f4e4a949
Stay away from some of the Lemon Law sites that are no more than attorneys wanting their piece of the action. Stick with the BBB it is an impartial organization that help you. Their service is free.
I would also clearly document everything about your problem and send it in a certified, return receipt letter to:
Hyndai Motor America
Consumer Assistance Center
PO Box 20850
Fountain Valley, CA 92728-0850
The computer certainly is a wonderful diagnostic tool, but, it can not pick up every malfunction with the car. It has no way of knowing some things like a cracked tire or noisy wheel bearing or rattle. And, the computer and what it says or does not say, is not the final decision point in the Lemon Law. The computer is just one thing that might be considered in the Lemon Law decision. The ultimate decision is made by a human being and Hyundai is bound by that decision under terms of Lemon Law as stated in the owner's supplement.
I feel quite sure that most car manufacturers prefer to solve a problem with the car themselves, rather than end up in litigation which is very expensive for all concerned. Or, for that matter even a Lemon Law solution.
If the Lemon Law process does not come out to your satisfaction, you can still pursue further legal action.
Hope this helps you.
JimmyZ
I bought my '07 VC from another dealer, but I still have it serviced there.
BINDING arbitration is a whole other story. See my post on this under a discussion heading about this. Hyyundai, instead on letting you voluntarily opt or agree to this instead of a lawsuit, simply puts in its warranty manual, that you waive your constitutional right to a trial, unless you OPT OUT within 90 days of purchase. Obviously hoping that before you even know of a problem, or before you find out that Hyundai isn't going to or can't fix it, your time for opting out has expired, and you are stuck with arbitration, having unknowingly waived your constitutional right to a trial.
If Hyundai was really being fair, why not give the buyer the option of arbitraion or trial at any point? Hyundai, however, uses the deception of sticking the information about this in a warranty manual that many will not read, and thus unknowingly give up an important right. I think this is a public relations disaster for Hyundai, that one of its lawyers talked it into, which is unfortunate because Hyundai makes very good cars, and I thought was trying to get the public to see it as in the same league as Honda or Toyota. WE don't see this on Honda or Toyota warranty manuals, do we? Is that because they make better cars and don't need the subterfuge?
Today however the left front roof rack cover blew off while on the freeway, luckily it didn't hit any cars behind me. It was just replaced last month on the recall. I will take it in tomorrow. Other than that, it has been an excellent vehicle! Very comfortable, quiet, you can hardly hear it idling, if I stop to talk with someone, I have caught myself trying to start it finding it was already running (once while getting gas). There will always be minor things on a new vehicle. I would buy it again. I have had excellent service from the dealer in every aspect.
I apologize if anyone has already posted this question about condensation forming in the headlights. It has been my past experience in other vehicles that this is usually a sign a broken seal. However, it is both headlights that show signs of condensation so I am not sure if this is an issue or not.
I only put 121 miles on it ( 1 week old ) for a total of 235 miles.
Thanx
Anyone else with a similar issue, or suggestion on how to troubleshoot this problem, because Hyundai clearly can not seem to resolve it.
Jim
Jim
If the drain stopped as a result of pulling a particular plug then you have narrowed down the list of components that might be causing it. Perhaps you or the independent repair shop could narrow that down to a specific component and you could try to replace or repair it yourself. The dealer could be more receptive to effecting repair with the additional information. Just a thought.
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SUVs and Smart Shopper
tidester, host
SUVs and Smart Shopper