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Any information you can give me would be greatly appreciated.
I'm not sure if it's related or not, but I've noticed that every once in a while (weather doesn't matter) the radio resets as well. Not the clock, just the XM station. This is my first vehicle with satellite radio, so I just thought it might be normal.
It sounds like that the car is fine and it was a battery problem - it could not hold a charge. Hopefully this solves my problem and that the electronics in the Veracruz is fine.
She only drives on city(30-45mph).
The people that are quite happy with their purchase will generally not voice that. Usually, problems surface far, far more than praise does. It is good, since I think Hyundai is looking at these postings.
I am quite sure that Hyundai will make things right with those of you having problems. But, you have to "squeak." To the dealer first, with fair chance to fix the problem, then, beyond the dealer if that does not take care of it. There are procedures for that in the owners manual. I would also carefully document phone calls, conversations and dealer visits. That way, should you have to take the ultimate step of "lemon" you have everything documented.
Lexus or Hyundai, it is possible to have something that is difficult to fix or, a lemon. It is amazing that with the complexity of our cars today they work as well as they do.
I appreciate all of you that take your time to post. I enjoy reading about a car that I too had doubts about since I had a Lexus RX300 that served me very well for 7 years.
I thought many times - "Have I done the right thing buying the VC?" Thankfully, the car has answered my question with its great looks, features and most importantly performance and reliability.
If Hyundai was having an unusual number of problems, this discussion would have far more than 160 postings not all of which deal with problems or QC issues.
I also would really appreciate an answer to this question.
Just wondering though, most of the time when I close my drivers door, I hear a quality "thump" when the door shuts. But occasionally, I hear what sounds like a click, similar to tapping the glass with a key. I have looked and can't find anything that may be making this noise. Anyone else hear this?
I am not so sure about your comment. If we use Edmunds as a data point, Veracruz has over 160 comments about problems, while the CX-9 has only 38.
Between electrical problems, transmission issues, and leaks this car seems to have more that its share of QC issues. I hope they get it fixed, this care is on my short list.
One thing replacing the battery did do (it should be kind obvious) was that settings for the power seats, radio, and trip computer were all reset. I had to reprogram everything...
Frankly, the issue isn't that important to me as I only keep a vehicle for about 2 or 3 years. I wouldn't have the dash ripped apart to fix it, but having the odometer reset to zero would be good for me at trade in time.
I didn't realize the problem was with the odometer. I thought I you were talking about the trip computer. From what I understand, the odometer does not run off the battery. Even though my battery was dead, my odometer did not reset. Consider it is a new car, I won't like having the dash ripped apart either, but it might be important to get it fixed. Let us know what the dealer says...
The interior is built quite loosely.
Is squeaks and creaks when going over bumps, or even when the air conditioner is turned on and the temperature between some plastic parts changes.
The biggest squeakers are the center audio/air panel, the panel around the front speaker, the front-side air conditioner vents, and the faux wood panels.
The creaks are coming from plastic parts rubbing against each other. Because the parts are connected so loosely, they are allowed to move quite a bit relative to each other, thus the creaks. Push on the wood trim - you'll see it move and you'll hear it creak.
For $35K car it's quite sad
Btw my other car is a Camry, and I have to admit its interior is dead quiet.
This is not commom to other VC's. Ours is dead quiet save for some rear suspension noise that I think could have been slightly better muted. I have spent time intentionally listening for the squeaks and creaks you describe and can't find anything at all.
Show your service manager my post. And the others here.
I hope someone from Hyundai is reading this stuff and not putting their heads in the sand. because if these complaints continue, word of mouth is certainly going to hurt this company's ability to climb and obtain status of some of its competitors.
There was actually a Subaru of America rep that frequently read and posted in the Edmunds' Subaru forums and helped many a customer with issues they were having. Perhaps Hyundai needs to do the same, and perhaps those of you with issues, should direct Hyundai America to these forums.
I'm in Canada, and wonder if this level of service is restricted to the US only, or if Cdns are experiencing the same customer service issues.
Good luck.
I can only tell you what I would do to resolve the issue if I had your problem.
Read the information provided in your owners manual about the Lemon Law protection for consumers. Make sure you have followed all the steps, and above all make sure you have documentation on everything you have done to attempt to get problem resolved. There are specific steps outlined that must be followed. Organized, documentation with dates, times and names always will go in your favor if it ends up in binding arbitration. The "service manager" and the "mechanic" are vague terms. Who, date, time, question and the answer.
See your 2007 Owner's Handbook Supplement page 5. It clearly states that the BBB [Better Business Bureau] will assist with your resolution. Read the requirements for your state since every state is different. It is called AUTO LINE.
With AUTO LINE, the BBB will review and provide a decision within 40 days.
There is also a binding arbitration outlined on page 7. There is a cost with that option.j
There is also a good BBB website on Lemon Law:
http://www.us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=37161749-4dce-4260-808d-- 8182f4e4a949
Stay away from some of the Lemon Law sites that are no more than attorneys wanting their piece of the action. Stick with the BBB it is an impartial organization that help you. Their service is free.
I would also clearly document everything about your problem and send it in a certified, return receipt letter to:
Hyndai Motor America
Consumer Assistance Center
PO Box 20850
Fountain Valley, CA 92728-0850
The computer certainly is a wonderful diagnostic tool, but, it can not pick up every malfunction with the car. It has no way of knowing some things like a cracked tire or noisy wheel bearing or rattle. And, the computer and what it says or does not say, is not the final decision point in the Lemon Law. The computer is just one thing that might be considered in the Lemon Law decision. The ultimate decision is made by a human being and Hyundai is bound by that decision under terms of Lemon Law as stated in the owner's supplement.
I feel quite sure that most car manufacturers prefer to solve a problem with the car themselves, rather than end up in litigation which is very expensive for all concerned. Or, for that matter even a Lemon Law solution.
If the Lemon Law process does not come out to your satisfaction, you can still pursue further legal action.
Hope this helps you.
JimmyZ
I bought my '07 VC from another dealer, but I still have it serviced there.
BINDING arbitration is a whole other story. See my post on this under a discussion heading about this. Hyyundai, instead on letting you voluntarily opt or agree to this instead of a lawsuit, simply puts in its warranty manual, that you waive your constitutional right to a trial, unless you OPT OUT within 90 days of purchase. Obviously hoping that before you even know of a problem, or before you find out that Hyundai isn't going to or can't fix it, your time for opting out has expired, and you are stuck with arbitration, having unknowingly waived your constitutional right to a trial.
If Hyundai was really being fair, why not give the buyer the option of arbitraion or trial at any point? Hyundai, however, uses the deception of sticking the information about this in a warranty manual that many will not read, and thus unknowingly give up an important right. I think this is a public relations disaster for Hyundai, that one of its lawyers talked it into, which is unfortunate because Hyundai makes very good cars, and I thought was trying to get the public to see it as in the same league as Honda or Toyota. WE don't see this on Honda or Toyota warranty manuals, do we? Is that because they make better cars and don't need the subterfuge?
Today however the left front roof rack cover blew off while on the freeway, luckily it didn't hit any cars behind me. It was just replaced last month on the recall. I will take it in tomorrow. Other than that, it has been an excellent vehicle! Very comfortable, quiet, you can hardly hear it idling, if I stop to talk with someone, I have caught myself trying to start it finding it was already running (once while getting gas). There will always be minor things on a new vehicle. I would buy it again. I have had excellent service from the dealer in every aspect.
I apologize if anyone has already posted this question about condensation forming in the headlights. It has been my past experience in other vehicles that this is usually a sign a broken seal. However, it is both headlights that show signs of condensation so I am not sure if this is an issue or not.
I only put 121 miles on it ( 1 week old ) for a total of 235 miles.
Thanx
Anyone else with a similar issue, or suggestion on how to troubleshoot this problem, because Hyundai clearly can not seem to resolve it.
Jim
Jim
If the drain stopped as a result of pulling a particular plug then you have narrowed down the list of components that might be causing it. Perhaps you or the independent repair shop could narrow that down to a specific component and you could try to replace or repair it yourself. The dealer could be more receptive to effecting repair with the additional information. Just a thought.
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SUVs and Smart Shopper
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SUVs and Smart Shopper