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Toyota on the mend?

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Comments

  • ateixeiraateixeira Member Posts: 72,587
    Remember, there is NO way to find out the honesty and accuracy of those JD Power / CR ratings

    And Intellichoice, and TrueDelta, and Strategic Vision.

    Yet Toyota/Lexus still scores well with all of those sources.

    Quality may be down from the peak levels, pre-cost cutting, but that doesn't means they're not still well above average.
  • ateixeiraateixeira Member Posts: 72,587
    Agreed 100%, but that is par for the course. I tested a brand new BMW that was not able to find ... drum roll please ... VOB BMW. The dealer I was test driving from!

    An Audi I took a road trip in, S4 convertible (HECK of a car), had an awful MMI system and could not find a Subaru dealer in PA.

    To be honest I think Audi intentionally left out Subaru dealers so owners with problematic Audis don't get any funny ideas...LOL.
  • ateixeiraateixeira Member Posts: 72,587
    I had one Chrysler that turned out to be a stellar product and wouldn't feel bad about getting a 300-C in the future

    Chrysler seems to be putting the govt funds to good use. The Pentastar V6 puts out impressive power and it if proves to be reliable should him them a significant boost, since it is going in so many products.

    The interiors look hugely improved as well. Far fewer seams and soft surfaces. They seem to be moving in the right direction to say the least.

    I think some updates didn't go far enough, but give them one full generation for every products, and keep this up, and their future looks bright.
  • joeyrabjoeyrab Member Posts: 65
    Forbes magazine just put out a list of the 5 most reliable cars...(cars likely to pass 200,000 miles)....
    toyota yaris
    toyota sienna
    acura rl
    ford fusion....?
    porsche boxter....huh?
  • lemkolemko Member Posts: 15,261
    I, for one, would like to see a 200K+ mile Porsche Boxter! Who uses these as commuter cars? The trophy wife must travel from the exurbs to downtown to go shopping A LOT!!!
  • smarty666smarty666 Member Posts: 1,503
    Consider yourself lucky, from my experience, that of my friends/family, and from what I have read online, you are in the minority on that one.
  • robsisrobsis Member Posts: 162
    Dang....there was no Volt under my tree from Santa.....I guess I'll just have to 'stick' with my SUA Toyota for awhile :P
  • ateixeiraateixeira Member Posts: 72,587
    Glad to see my Sienna make the list. :shades:

    Got a letter telling me the fix for the potential rust issue on the spare tire chain is ready, so time to take it in again.

    I'm not surprised to see Porsche on there. The brand has improved steadily and been rated highly from several sources recently.

    The other thing is that a Porsche is valuable and likely to be well taken care of. Someone might neglect a $9999 econobox like a Versa, but if you buy a Porsche you're going to take care of it, service it regularly, to protect your investment.

    For me the list has no surprises at all. Fusion has scored well, also from a variety of sources.
  • iluvmysephia1iluvmysephia1 Member Posts: 7,709
    edited December 2010
    revealed the settlement amount between Toyota and the Saylor family, that being $10 million. gagrice, your guesstimate of $20 mil. and my guesstimate of $29 mil. were both a tad high, eh?

    http://pressroom.toyota.com/pr/tms/statement-toyota-responds-to-the-189625.aspx

    The above link references the Toyota Corporate response to the settlement, and they comment on how Bob Baker Lexus wants the amount publicized, while Toyota and the families don't want it out to the public. And the reason is they say that Bob Baker Lexus wants Toyota to take the heat away from them and their overall blame for the whole incident.

    One thing the passage of time and the lack of mechanical/electronic reasons for the SUA incident in the Saylor rental car or any of the other SUA incidents should be telling us is that the real reason for that horrible San Diego, CA, crash is simply the wrong floor mat placed in the Saylor rental Lexus ES 350 sedan. From a Lexus SUV. The reading from the Toyota link references all of this and is an interesting read.

    Since no one can seem to recreate the event with Toyota drivetrain electronics, or links to any other mechanical system like brakes or cruise control, leads one to believe that there really are no electronic gremlins to discover here. Or there.

    And in November 2011 comes the Toyota FT-86, or what eventually may become the Scion FR-S. RWD Coupe and possible sedan, 6-speed transmission and very driftable. Just doin' a little prepping for the future here. ;)

    image

    2021 Kia Soul LX 6-speed stick

  • gagricegagrice Member Posts: 31,450
    gagrice, your guesstimate of $20 mil. and my guesstimate of $29 mil. were both a tad high, eh?

    If Toyota and the plaintiffs told the truth. It is a secret document. Who has copies other than those involved. And they both were against letting the world know. Did $10 million include the lawyers fees? I don't think we will find out anymore than they wanted US to know.

    Bob, do you have to give the court a copy of an out of court settlement?
  • iluvmysephia1iluvmysephia1 Member Posts: 7,709
    and I have yet to read a single Toyota document in which they mention the settlement amount. Their Corporate line is that it is personal.

    And Corporate, right? :)

    2021 Kia Soul LX 6-speed stick

  • gagricegagrice Member Posts: 31,450
    Something that surprises me is Toyota still doing business with Bob Baker Lexus and their Toyota store. It is obvious that BB will drag ToyLex into court when the family pursues them for their large part in the tragedy.

    Though it would seem that Toyota could have made this go away sooner by joining forces with their dealer and settling the whole thing once and for all. What was Toyota thinking? Did they believe they were free from the whole thing? It seems like a poor decision by Toyota legal management team. Or was it just to generate more hours for the law firms?
  • steverstever Guest Posts: 52,454
    edited December 2010
    I don't think Toyota can just drop Bob Barker Baker because of strong dealer franchise laws. It would make sense to combine forces and make it go away, but Toyota is probably dealing with BB's insurance company more than the dealer and they must have a different agenda.

    Final week for new topic name suggestions folks.
  • gagricegagrice Member Posts: 31,450
    Quite honestly, depending on how much the attorney got, $10 million seems more than adequate for the family that remains. This is not a case of children needing care for the rest of their childhood. Then I am big on tort reform. I would be surprised if BB's insurance coughs up with that much. I would be surprised if they even carried that much liability insurance.
  • steverstever Guest Posts: 52,454
    There's an interview with Baker from last September linked in this recent Straightline story. His dealership might be for sale if you want to unretire.

    San Diego Toyota Crash Settlement: $10,000,000
  • explorerx4explorerx4 Member Posts: 20,718
    That interview does not give me the 'warm fuzzies'.
    I stick to my original opinion that a second floor mat on top of another one, should not be a problem.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • gagricegagrice Member Posts: 31,450
    By the fact that Toyota chopped off part of the pedal, says a lot about the lousy design. I could put 10 floor mats in my Sequoia and not interfere with the throttle. Time will tell.
  • tlongtlong Member Posts: 5,194
    ?
  • obyoneobyone Member Posts: 7,841
    Toyota going to heaven in 2011?

    Sent there by a kamikaze eh?
  • joeyrabjoeyrab Member Posts: 65
    My brother's Ford Brown Star, I mean Wind Star has been recalled, "rear axl cracking and literally snapping", one person in Massachusetts has been killed.....so his vehicle is at Ford being inspected for axl rot......let's see if there is a stink. Oh wait, isn't easier to pick on Toyota?
    Hope all had a Merry Christmas.
  • nippononlynippononly Member Posts: 12,555
    edited December 2010
    When was the last time they made a Windstar? What, about 2001?

    I am having such a good laugh every time I see one of these Buick ads where they are pulling the Christmas wrapping off some other luxury brand's car, then they see the Buick driving down the street, and jaws drop, and I guess we are supposed to think they immediately wish they had a Buick instead.

    After all the years of December To Remember TV ads with a Lexus with a big red bow on top, Toyota kind of had this coming. :-P
    Although I have noticed they aren't all Lexus - at least one I saw had a an Acura TL in it instead.

    And then, of course, they launch into the tirade of incentives - a couple of thousand cash back PLUS 0% 5 year financing PLUS no payments until spring. If it were really the most desirable car as the ad implies, would it need all those incentives to sell? They have kind of gone overboard - neither Lexus nor Acura has 0% OR no payments until spring, and I don't suppose Acura has cash back either.
    OTOH, I see that BMW now has, according to its TV ads, $2500 cash back on all models if you finance with them.

    2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)

  • busirisbusiris Member Posts: 3,490
    OTOH, I see that BMW now has, according to its TV ads, $2500 cash back on all models if you finance with them.

    I think that amount is only on the 7 series. Its much less (eithet 500 or 1500) on the other models.
  • crkyolfrtcrkyolfrt Member Posts: 2,345
    edited December 2010
    If it's true, then it is not very funny to anyone who has that V6 sitting in their driveway with that aliment. And 10 years ago is not very long. AAMOF, that was a prime example of a time era in which Toyota was selling on quality on long term owner satisfaction.

    But I will say again....if it's true..

    For the record, in case posters haven't been able to tell whether I am pro Toyota or con, I am neither...altho if i had to pick a side, I would probably be pro Toyota. I have owned several over my many years, have had sweethearts (my old Corolla 1200) and I have had disappointments (my turbo diesel 2.4 4x4 p/u) which got barely better fuel mileage than its gas engine cousin in the same truck. Or the Land Cruiser which had a wonderful NA 3.4 4 cyl dsl yet rusted away right before one's eyes. That NA engine which was 1 litre larger in a vehicle over 1000 lb heavier got way better FE. I have learned that with Toyota, as with so many other brands, all models of the brand are not created equal. There are great cars and there are duds. I have learned that just because there is a certain name on it, does not mean it must be a good car.
  • crkyolfrtcrkyolfrt Member Posts: 2,345
    Has been some very good posts over the last few days.

    Well, I'm off to a family dinner where there will be no less than 6 Toyotas, 1 Mazda, 1 Honda (mine) 1 BMW (diesel, drool) and 1 Nissan.
    Vehicles from the same families who have other makes left at home tonight, are: 2 Ford p/u, 1 Jag (waiting on drivetrain backordered parts) and 1 Toyota.
  • xluxlu Member Posts: 457
    LA Times complied a chart based on the data from Edmunds on the customer complaints per 100,000 vehicles against automakers in 2010. Toyota is the worst in the list; Nissan is the 2nd worst. GM and Ford are both better than average.

    Toyota 86.6
    Nissan 61.7
    Volkswagen 58.7
    Chrysler 52.7
    BMW 49.3
    Suzuki 48.4
    Average 47.0
    GM 43.4
    Mazda 36.8
    Hyundai 30.0
    Ford 29.3
    Jaguar/Land Rover 27.5
    Honda 27.2
    Subaru 22.5
    Mercedes-Benz 17.1
    Mitsubishi 10.4

    Link: Soaring dissatisfaction
  • nippononlynippononly Member Posts: 12,555
    edited December 2010
    Do you know what a "complaint" is in this context? Is it a warranty repair, a tweet on-line, or what?

    Interesting to note in that chart that whatever a "complaint" is, the number of complaints is up on average for all brands. The only brands with lower numbers of complaints in 2010 than their 5-year running average were Mitsubishi (where there's no-one to complain because they don't sell any cars any more) and Jag/LR.

    I'm glad to see Sube is sailing along right at the top of the chart. :-)
    I'm loving my OBS, my only complaint is I wish I had bought a WRX instead!

    Toyota should take a page from its new subsidiary and let Subaru show them how to do things in a way that doesn't cause customers to complain.

    2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)

  • xluxlu Member Posts: 457
    Do you know what a "complaint" is in this context? Is it a warranty repair, a tweet on-line, or what?

    According to LA Times, the complaints were the ones filed to the NHTSA.
  • gagricegagrice Member Posts: 31,450
    edited December 2010
    I would say two things have happened to explain this chart.

    One: the events with Toyota have made people aware they can complain to the Federal Government and make a difference. So they jump on the bandwagon.

    Two: Toyota has not lived up to what people expected to get when they bought a Toyota, based on past experience.

    Another factor: there is no love lost between Toyota and the LA Times. Maybe Edmund's will verify the chart as being their data.
  • robsisrobsis Member Posts: 162
    gagrice,

    You make three valid points. I would, though, like to see the data behind these complaints as to how many are SUA or similar type complaints and how many are 'bandwagon' I hate Toyota this year complaints.
  • ateixeiraateixeira Member Posts: 72,587
    edited December 2010
    I stick to my original opinion that a second floor mat on top of another one, should not be a problem.

    Except we know that it was in the case of Bernard, who drove the exact same car.

    $10 million is a pittance for 4 deaths after lawyers fees. Surviving family members will probably get about 12 cents each.

    Bob Barker I mean Baker Lexus is not off the hook by a long shot.
  • ateixeiraateixeira Member Posts: 72,587
    edited December 2010
    Oh wait, isn't easier to pick on Toyota?

    Much easier, and double standards run rampant in this thread.

    I say we should change the name so that other brands can be compared - perhaps How Would Other Brands Handle Toyota's Woes?

    GM would blame Dateline.

    Chrysler would seek protection from bankruptcy court.

    Ford would blame Toyota.

    :P
  • ateixeiraateixeira Member Posts: 72,587
    If it's true, then it is not very funny to anyone who has that V6 sitting in their driveway with that aliment. And 10 years ago is not very long

    2 points....

    First, Automotive News ran a report about those and said the problem rate was in the order of 2%. The article was critical, BTW. So in fairness, 98% of them were fine.

    Second, if an engine made it 10+ years, then it really becomes a matter of how well the car was maintained, not how well it was built.
  • ateixeiraateixeira Member Posts: 72,587
    edited December 2010
    data from Edmunds on the customer complaints

    Yeah but we all know 80% of those are from 3 or 4 people in this thread, LOL!

    Just kidding.

    Actually, Gary nailed it.

    Wanna bet Toyota does MUCH better next year? Remember NHTSA complaints were down 80% already.
  • crkyolfrtcrkyolfrt Member Posts: 2,345
    Interesting. So is the presumption then, that the 2% really did represent owner negligence with poor maintenance? People need to take responsibility for themselves and their (often inadequate) habits and practices, instead of trying to pass the buck.

    I was shocked to read about this sludge problem. Amazingly (to me) this was the first I had ever heard of it. And it took me 2 hours to find out that only the 3l V6 was involved. So i admit, i was wondering if the story had merit since one specific engine was involved. My assumption being, that that same 2% crowd would abuse their 2.4 Camry engines just as readily as the 3litre owners. So from that I was wondering if there really was a design flaw going on here somewhere.
  • ateixeiraateixeira Member Posts: 72,587
    So is the presumption then, that the 2% really did represent owner negligence with poor maintenance?

    I don't think so, because that's still a higher rate than other Toyota models and the industry norm.

    Still, the problem wasn't NEARLY as widespread and some people would like to believe. Plus those 2% were covered by a 100,000 mile extended warranty.

    Funny thing is Castrol capitalized the most - by running ads that their oils protect against sludge.
  • millerdmillerd Member Posts: 1
    edited December 2010
    Waited and saved a long time to get another Toyota Tacoma, this time a crew cab. I've owned it for two months, and have less than 2.5K on it. Love the truck , BUT the rear bumper is showing rust already. Really poor job of chrome. Now let us see how well Maguire Toyota of Ithaca NY handles this issue. Hopefully they will get Toyota to step up and show they are really "Moving Forward." I'll keep you informed.
  • smarty666smarty666 Member Posts: 1,503
    "My cup holder is too big", complaint! Doesn't mean anything!
  • gagricegagrice Member Posts: 31,450
    edited December 2010
    Really poor job of chrome.

    If it was plated in the USA you can probably blame the EPA. Probably why so many automakers are making plastic bumpers. yuck, I like heavy chrome bumpers on my trucks. My 2008 Nissan has no signs of rust. Being in CA could be the difference.

    PS
    Welcome to the forum. Do keep US informed on your Tacoma.
  • ateixeiraateixeira Member Posts: 72,587
    http://www.autoblog.com/2010/12/26/kbb-reveals-20-most-researched-cars-of-2010/

    Dominated by imports. Toyota still has the highest share overall, even though Prius and Corolla have dropped.

    Gas prices are creeping up, I wonder if that'll get more people to look at hybrids again?

    Sonata skyrocketed up 24 spots! Wow!
  • gagricegagrice Member Posts: 31,450
    I wonder if that'll get more people to look at hybrids again?

    Just read a wonderful article about the cops in Queensland AU buying 100 Camry Hybrids. When they got delivered they realized their electronics & stuff would not fit in the tiny trunk. Typical government operation.

    QUEENSLAND Police have been left red-faced over its choice of new "green" patrol cars.

    http://www.couriermail.com.au/ipad/green-police-cars-are-too-small/story-fn6ck51- p-1225976191898
  • ateixeiraateixeira Member Posts: 72,587
    Pretty dumb not to check the trunk first. The batteries take up some of the space, though I'm sure the seats not folding down would make escapes more difficult! LOL
  • xluxlu Member Posts: 457
    "My cup holder is too big", complaint! Doesn't mean anything!

    I disagree.

    First, the complaints were the ones filed to the NHTSA. I don't think people would file a complaint to the government for a cup holder.

    Second, if anyone would indeed file such complaint, it should not be the Toyota owners only; it would evenly apply to all brands. So it would still be a fair data.
  • robsisrobsis Member Posts: 162
    The unions are dinos....just a way to try to energize their shrinking base. It'll never happen...the only things left for the unions are the service industries and Gov't, and Gov't is fast realizing that their unions are putting States into bankruptcy.

    We have a friend who has a relative working for Toyota in a non-unionized plant. They have nothing but good things to say about how well they are treated. Why would they WANT a union to bugger things up?
  • ateixeiraateixeira Member Posts: 72,587
    I don't think people would file a complaint to the government for a cup holder.

    Surprisingly they do:

    EQUIPMENT

    *
    o Date Reported MARCH 26 1999
    o NHTSA Reference #604652
    o TSB Reference #BO00699

    Description: SUBJECT REGARDING MODIFIED REAR CUP HOLDER. *TT

    Repair Information for NHTSA #604652


    Vehicle is a 99 Land Cruiser.
  • ateixeiraateixeira Member Posts: 72,587
    edited December 2010
    This might go a long way towards mending their rep if they sold this here:

    http://www.autoblog.com/2010/12/23/toyota-sends-four-hilux-pickups-across-antarc- - tica-a-la-top-ge/
  • gagricegagrice Member Posts: 31,450
    I could be happy with one of those diesel PU trucks. They will never be sold here though. Or if they ever managed to get them clean enough they would be like our diesel trucks from the D3. They don't run worth a hoot in real cold weather. Not real sure about the Ram Cummins. They may work fine. Ford diesel trucks after about 2004 were horrible. Always in the shop with emissions failures.
  • joeyrabjoeyrab Member Posts: 65
    edited December 2010
    I had the chance to ride in my neighbors new Ford Fusion. It is loaded but they opted for the 4cylinder, (she kept her 5 yr old 6 cyl Taurus and they paid cash for the new car...no kids)....
    Anyway...I thought the interior was nice, but I was not impressed with the ride. The car had 247 miles on it. It didn't "glide" like a camry or as smooth as the camry 4......
    So the Fusion with the 4 seemed buzzy, not as peppy as I expected from a car getting all these rave reviews, but it was a nice wine/red/cranberry color, and the cluster was attractive.
  • ateixeiraateixeira Member Posts: 72,587
    I predict this model will be a hit:

    http://www.autoblog.com/2010/12/23/video-toyota-teases-prius-mpv-with-bob-burnqu- ist/

    The number of existing Prius owners alone who will upgrade will be enough to make it a hit.
  • steverstever Guest Posts: 52,454
    edited December 2010
    We're going to try to get to the Detroit show and look at the new Prius. My wife likes what she sees so far.

    The Queensland AU story reminds of a bank I read about umpteen years ago. They build a new main office with a fancy basement garage that the Brinks trucks could drive into and lock the door behind them. Was going to make it more secure for transferring the cash around.

    The architect neglected to measure Brinks trucks in relation to the sloping ramp to the basement however and they wouldn't fit. :blush:
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