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Comments
As far as I am concern they can buy it back.
I feel that not only are the issues aggravating but also quite dangerous. I have found that I can not change lanes and expect the truck to accelerate without a HUGE amount of lag time.
https://my.chevrolet.com/web/portal/managemybrand?g=1
Back in '02 no long after I bought my Silverado, it wasn't the transmission yet. It was the lifter tap. I actually had a Regional GM Representative make the trip to the dealership and assess my truck's issue.
So go register your car and be heard.">link title
Thank you for taking the time to share your experience with GM Customer Service. :-) I am happy to hear you are satisfied after working with us. Please feel free to contact me with any questions comments or concerns.
Christina
GM Customer Service
AND what does it say?
my truck is almost 2 years old and its been doing this crap since the day I bought it new.
it been in the shop more times then I can remember and told the same 2 stories. " its supposed to make noise and shift hard, its designed that way" OR " what noise? what hard shift?"
my last trip was to a new dealership that admits there is a problem but will not put it in writing.
figures.
YOU STILL SUCK GM!
STILL AN UNSATISFIED CUSTOMER.
We have all heard numerous times how unhappy you are. Buy a Ford F150, RAM, or Tundra and move on.....
Would I buy another GM product........NO ! and I tell that to anyone I meet on the street when they talk about buying one. Besides they have gotten pretty ugly in design to boot. Is Dodge or Ford any better? don't know their design dept has more going for it then GM's bland look, but that will be my next choice when I am ready to buy new again.
Ray T
I maybe able to shed a little light for you.
We're sorry that there has been difficulty diagnosing your transmission concerns with your Silverado at your dealership. If you want for us to follow up on this with them, or help you locate a dealership to get a second opinion from on this, please contact us via email at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 digits of your vehicle's VIN and approximate mileage, and the name of your dealership).
Sarah, GM Customer Service
Tranny...now I know there is a problem, since I found this forum. I do not know why (well I do..they hope that people do not catch the problem until after warranty runs out) they cannot just come to the plate and fix the problems.
Given your username, I am supposing that you are from Canada? If so, and if you wanted to get in touch with Customer Assistance for your region for them to check into this further with you, GM of Canada can be reached at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).
Sarah, GM Customer Service
It is the biggest piece of junk I have ever bought. Before this I had a 1982 silverado, a 1986 silverado, and a 1999 silverado Z71 with had 290,000 original miles on it. This truck has really let me down
We're sorry to hear that you've had these difficulties with your Silverado. If you would like for us to check into this further with you and your dealership, please send us an email at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and mileage, and the name of your dealer).
Sarah, GM Customer Service
I have also had the issue with the truck burning oil. I have had it in the shop about 15-20 times for them to check on how much it burns. Usually 1.5-2 quarts per 1,000 miles driven. So far they have changed out the valve covers on it and that is all. Not too happy about this issue either.
It looks like you've been doing the oil consumption work with your dealership (unless I've misunderstood your post); had you already started a Service Request with Customer Assistance? If you would like to get one of these files set up to document your concern and allow us to check into this further, please email us at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage and the name of your involve dealership).
Sarah, GM Customer Service
We see you're both having a "clunk" sounds with your 2011 Silverados. If you were planning on working with a dealership and wanted for us to check in on this further with them, please contact us via email at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
The Silverado Sierra Yukon clunk, slip, lag growl and occasional bang around 45 mph as the transmission and computer fight to decide on the proper gear?
Or did the mountain of complaints about the earlier models prompt GM to correct the 2012's?
If they corrected the 2012's during production, what did they do? Can't they do the same (aftermarket) for the 2009 2010 2011 Silverado Sierra Yukon owners?
Do any owners of these 2012 GM trucks have transmission issues like the 2009 2010 2012 owners?
If yes, let's keep this issue at the forefront, i.e. the top of Edmunds' (and others) complaint list on their Forum.
Nothing's even close in numbers on the Sierra Silverado Forum in regards to complaints.
2012 2013 Sierra Silverado Yukon Escalade buyers, ask your salesman if the 5.3 liter 6 speed clunks lags growls or bangs around 45 mph. My 2011 does. And it's annoying as....
GM isn't going to do anything about it. Thus far, it doesn't affect long term reliability. If the transmission self destructs-you have a 100K power train warranty anyway.
Either accept it, or buy a Ford F150 (many transmission issues), a Tundra (bed bounce issues) or a RAM that have historically had their share of problems.
Pick one and move forward.
We're sorry to hear that you're encountering transmission concerns; it looks like you'll be working with your dealership given your warranty status. If you want for us to look into this further with you, please contact us via email at socialmedia@gm.com with more information, including your name, contact information, the last 8 of your VIN, and the name of your dealership.
Sarah, GM Customer Service
I truly appreciate you stepping up and taking initiative in taking care of the transmission issues that these GM Clients are having. I'd be lying to you if I told you that I didn't have one in my '02 Silverado... b/c I did. I was lucky enough to have a GM Regional close enough for me to grab to assess my truck's illness, and have it taken care of.
I still have the same truck, but I've blown through more than a few transmissions b/c of racing. Matter of fact I bought a GM 364ci crate motor, and wouldn't have had it any other way.
Regards... Lady3bGlover aka GM Junkie
Thank you for your kind post! We do all that we can in these situations; unfortunately it isn't always a perfect resolution for everybody. It's great that you're enjoying your truck and we hope you enjoy many more happy miles!
Sarah, GM Customer Service
Drive it at 45 mph on level ground and determine if the AFM growls in and out of 5th and 6th. Drive at that speed for a few miles and see if there is an occasional bang as the computer picks up the slack in the driveline.
Then, check the top of GM truck forums like this one. The transmission issues on these new trucks is in the top discussions on more than one.
Ask your salesman if they've had complaints!
What I don't understand is why the problems with the 6spd trans? I did have some nominal problems with my trans on '04, and it was taken care of. From reading a good number of the posts, the trans pump seems to be the issue. Correct me if I'm wrong.
If I may be so bold and make a suggestion, because of the smoothness of the GM transmission's shift, why not tune the shift points a little later in the RPM's. and let the customer get the full advantage of the 5.3's power?
And for those who don't know, the 4.8, 5.3, and 6.0 liter engines are all the same block, just different bore. So there are more than a few parts that are interchangeable.
I'm on my 2nd engine, and there are more happy miles on the way!!
Hopefully this gives a potential buyer a "heads up."
Hopefully this gives a potential buyer a "heads up."
HALF TRUTH ALERT
Your not saying they don't either. You don't know if there have been any ECM or transmission control updates on the 2012s.
BTW CEB-If in fact there are still a few issues-I am sure the Chevy salesman will tell you "Oh Yea, we got these things lined up in the service entrance"!LOL!
And you can't tell any issues from a short test drive.