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Thank you for taking the time to post your questions. Can you please email me directly with your VIN and the name of the dealer? I look forward to hearing from you. Have a great weekend!
Christina
GM Customer Service
SocialMedia@GM.com
I did not see any open recalls on your Sierra at this time; to pursue reimbursement for the brake line work I would encourage you to contact your dealership as this is where the paperwork would be processed. If they are not in agreement about the reimbursement, we can evaluate your situation further if you would please send the following information to sociamedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Best,
Sarah
GM Customer Service
This problem first occurred in 2007, when the truck 4.5 years old, approx. 45,000 miles. This is when the first corroded brake line failed. Is GM willing to look back to that time and discuss the matter? I did not pursue the matter at the time, frankly out of disgust, and assuming they would do nothing being 1.5 years out of warranty. After reading that other trucks have had this exact same issue, is why I am pursuing it now. So, please let me know if GM will look at my records from that time. I have also saved some of brake lines and have pictures. I'm happy to to work with GM, but I also do not want to waste my time. I appreciate your honest response. Ed
Have you tried to reset the DIC settings? If not, I would recommend trying that. Here is the information I found:
EXIT LIGHTING
This feature allows you to select the amount of time you want the exterior lamps to emain on when it is dark enough outside. This happens after the key is turned from ON/RUN to LOCK/OFF. Press the customization button until EXIT LIGHTING appears on the DIC display. Press the set/reset button once to access the settings for this feature. Then press the customization button to scroll through the following settings: OFF: The exterior lamps will not turn on.
30 SECONDS (default): The exterior lamps will stay on for 30 seconds.
1 MINUTE: The exterior lamps will stay on for one minute.
2 MINUTES: The exterior lamps will stay on for two minutes.
NO CHANGE: No change will be made to this feature. The current setting will remain.
To select a setting, press the set/reset button while the desired setting is displayed on the DIC.
APPROACH LIGHTING
This feature allows you to select whether or not to have the exterior lights turn on briefly during low light periods after unlocking the vehicle using the Remote Keyless Entry (RKE) transmitter.
Press the customization button until APPROACH LIGHTING appears on the DIC display. Press the set/reset button once to access the settings for this feature. Then press the customization button to scroll through the following settings:
OFF: The exterior lights will not turn on when you unlock the vehicle with the RKE transmitter.
ON (default): If it is dark enough outside, the exterior lights will turn on briefly when you unlock the vehicle with the RKE transmitter. The lights will remain on for 20 seconds or until the lock button on the RKE transmitter is pressed, or the vehicle is no longer off. See Remote Keyless Entry (RKE) System Operation on page 2-5 for more information.
NO CHANGE: No change will be made to this feature. The current setting will remain.
To select a setting, press the set/reset button while the desired setting is displayed on the DIC.
These directions are also in the owners’ manual. I hope this information helps. Let me know if this solves your problem.
Christina
GM Customer Service
Given the age of the vehicle, the face that the brakes rusted again outside of the 12 month/12,000 mile replacement part warranty, and the amount of time that has passed, I do not think that a reimbursement would be likely (however I cannot say this with absolute certainty). I know that this is not what you had wanted to hear, and I'm sorry that I was unable to assist further; in my previous post I was giving you the procedure for pursuing reimbursement.
I wish you well,
Sarah
GM Customer Service
I am having an issue with my 2010 Silverado LTZ, 4WD, Crew Cab Z71. The problem started as follows: day 1, Mileage 37400: Drove my truck to work and parked it, no issues. I went to start it at the end of the day and the truck would not start. I looked down at the info window which said "SERVICE 4 WHEEL DRIVE". We tried to troubleshoot different ways to get it to start with no avail, until we removed the battery cable for 30 sec and replaced it. Everything was back to normal. I brought it to the dealer to have them plug it in just to make sure everything was ok. Unfortunately that was not the case, the computer was reading 12 communication errors. Needsless to say I was now 1400 miles over the bumper to bumper which apparently "electrical falls under" GREAT. After about two days of tracking down each fault and a day to replace the Transfer Case Control Module they got the faults to clear and I got me truck back. Two days later I was driving down a dirt road (luckly I was only doing about 5 mph) the brakes locked up on their own and then the fault lights lit up. Service 4 wheel drive, service abs, service stable trak, check engine, service traction control). This time the vehicle remained running but was stuck in 1st gear. I disconnected the battery and once again everything was gone. I brought it back to the service center and this time there was 18 communication faults. 4 days later I got me truck back with a brake control module replaced. Ran fine on the way home. Today I drove it to my sons school. When leaving I started it up and notice that my fault lights were lit up again. Additionally it would not shift pass 1st gear, the gear selected indicator was not on, the speedometer, rpm were not working. Is anyone else had issues like this and if so what was to end point fix that actually worked. The service station is definitely trying to help and are currently working with me on the bills. But I thought I would try to help them with idea's. :confuse:
Thank you for taking the time to post your experience and concerns. Can you please email me directly with your VIN, current mileage, involved dealer, a brief description of your concerns (or a link to your post), and complete contact information? I would like to look into this further for you.
Christina
GM Customer Service
SocialMedia@GM.com
After resetting the battery cable, I took the truck to a dealer. They ran diagnostics and found no errors, so the computer is resetting and clearing the memory of any issues. Dealer asked me to bring it back when it occurs and have them run diagnostics before shutting off engine. Unfortunately, it has only occured during off hours when the Dealer is closed. This time I left it at the Dealer in the Electric Dead state and will see if they find anything.
Based on the numerous posts on this forum, it is obvious there is a serious design or production flaw in the Silverado/Sierra line. If you have experienced somthing similar to this problem, please let me know if a Dealer was able to correct the problem.
Thanks
I had the exact same issues right down to the complete electrical failure after a shutdown.
I first started noticing a slight flicker in the lights at night, but chalked it up to the
kicking on. This was quickly followed by the radio time resting but none of the presents. I had the alligator checked and replaced the battery. The issue seemed to go away for a couple of months and then suddenly the brights issue would go on and off. The ignition chime would stay on when the key was removed. The doors would lock and unlock, the passenger seat airbag sensor would randomly go on and off. The traction control would cycle.....and now suddenly complete power failures at the most opportune times.I have a 2007 GMC Sierra Crew Cab TEXAS edition with around 60K miles.
We see that you currently have your Silverado in at the dealership; if you would like for us to check into the progress of the repairs please email us the following information to get a Service Request going at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage (approximate works fine), and the name of your dealership.
Sarah, GM Customer Service
We're sorry that you're having these difficulties with your electrical system in your Sierra. If we can check into this further with your servicing dealership, please send us the following information via email so we can get a Service Request set up: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership. We can be reached at socialmedia@gm.com
Sarah, GM Customer Service
Thank you for following up. Please provide an email address where I can send this information.
Sarah, GM Customer Service
?
My coworker Christina answers inbound emails - have you heard back from her? If not, I will check with her to see if it came through; you may want to try resending. I apologize for the delay!
Sarah, GM Customer Service
Thank you for your time,
Robert Reed
If you decide to get this checked out by a GM dealership and wanted for us to follow up on that appointment with them, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a summary of the situation).
Sarah, GM Customer Service
We're sorry to hear that you are not feeling confident in your truck. If you would like for us to follow up on this with your involved dealership, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a summary of the situation, and the name of your involved dealership).
Sarah, GM Customer Service
Can you please assist me, as well? I am having the same issues with the ABS and Parking Brake lights on my 2000 Silverado 1500, 5.3L V-8 Z71. It has 181,000 miles on it. I can email you the VIN. Thanks so much!
Also, I have experienced an issue with my interior electrical system that coincides with the weather. I have been told to check the fuses, but honestly I have yet to do so as I cannot locate the fuse box in the new vehicles ( I am used to the old fords). Anyway, the speakers fade in and out during good weather and will alternate between front and back. However, if it is below 65 degrees or raining, only one speaker works. I have tried adjusting the settings on the radio, turning off bass, raising/lowering treble, going between F/B and L/R, etc. Those appear to have no affect on whether or not they will work. On a good weather day, they work fine. This is minor and trivial, however it does affect the turn signal sound. I have checked to make sure they work, and they do. So, at this point I am stumped. I luckily have not had any problems with my indicator lights, tachometer, speedometer, locks, or any of the other ghost electrical problems, but am curious to know whether the poster that had the ground issue under the seat had anything similar going on before he resolved his ghost problems. Oddly enough, I had a 2008 Cobalt that had the same interior electrical issue as this truck. I was never able to have it looked at or resolved, as it was totalled in 2011. I had previously wondered if it was a issue with condensation getting in the wiring harness or connections. If anyone has any ideas or input, I would love to speak with you.
Regards,
Sarah
GM Customer Service
Let us know if you ever head to a dealership to get these concerns checked into! We're available to work with you through that process if you like, and can be reached at socialmedia@gm.com (include your name and contact information as well as the last 8 digits of your VIN and a summary of the situation).
Sarah, GM Customer Service
Sarah
Are you already in contact with Customer Service about this issue?
Sarah, GM Customer Service
I'm not sure if it is the same thing but i had my Chevy HHR catch on fire due to a short in the electrical system in the car. I was in the car and the whole front dashboard was melted. Needless to say the car was totaled about ten months old and 4,500 miles on it. Chevy refused to comment to me or help out on the car even though they were the ones who determined they were the cause. Gotta love fortune 500 companies in america if i were you sell the truck ASAP before it traps you inside in fire.
Is GM covering the damages under warranty? It would be good to get a sound explanation as to the cause, so the new harness does not have the same problem. I had several other parts that failed under warranty repeatedly, leading to me to believe there was a design flaw that never was corrected. That becomes a real problem for reliability, but fires are in a different category. If you do not get a clear answer, consider reporting it to the NHTSA, as this is what many had to to do with early rotting brake lines in '03 and '04, causing sudden loss of brakes in 4 yr old trucks.
Did you ever have any sort of file opened with us on this incident? Please let me know if we can check into anything further.
Sarah, GM Customer Service