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Comments
Timing CHAINS are old-school. They last indenfinitely. . .on other vehicles.
If you were interested in having an oil consumption test performed on your vehicle, your servicing dealership would be able to do this. Essentially, the test involves you bringing the vehicle in every so many miles and they will measure the loss of oil to determine if it is within the acceptable range. We can help get this process started for you, if you like; please contact us at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and mileage, and the name of your dealer).
Sarah, GM Customer Service
If you've done the oil consumption tests with your dealership and they find that your vehicle is excessively burning oil, they should have access to information on what the appropriate steps are to remedy this. Have you already done the consumption test process?
Sarah, GM Customer Service
Isn't it about time that GM officially extended the warranty on these engines?
Given that these engine failures are so well-documented on the internet, I would think that it has to be affecting car sales. Why not do the right thing?
Note that Honda extended the warranty on automatic transmissions a few years ago when Honda transmission failures were common.
My 2008 cts had 60,000 miles on it when it happened to me. They're oil consumption guidelines are a bunch of crap. The way I started was I had them do an oil change. Then, after 3000 miles, took it back and measured what was left. It was almost 4 quarts low! The dealer then did the consumption test for nothing. (100,000 5 year warranty we all have).
They ended up replacing all the pistons, rings, rods, the whole top end. Then they found out that all that oil in the exhaust ruined the catalytic converters. The converters came loose and jammed into the exhaust pipe. They ended up replacing everything from the heads to the tail pipe!
They had it for 26 days! I had a rental paid by warranty.
Take it to another dealer. It does not cost them anything if they know what they're doing.
They just replaced the water pump last week. (Under warranty)
How is everything running on your CTS now that all of these repairs have been performed?
Sarah, GM Customer Service
I hadn't replied as you did not seem interested in proceeding with your dealership; I didn't want to badger you on the issue.
Sarah, GM Customer Service
Timing chain issues with my 2006 SRX with 59,000 miles.
The Blazer I sold to buy this vehicle had 160,000 miles, no drivetrain issues or any leaks.
Sarah, Chevrolet Customer Service
Did you ever find out what was wrong with your vehicle? I am experiencing something very similar. My car has cut out on me 4 times (no lights, no steering, no brakes, NO WARNING). The dealer cannot seem to recreate the issue and I am not sure what to do. I purchased the car new (December 2011), so it's not even 1 year old. I need some guideance, so any feedback you can provide will be helpful.
Thanks! :lemon:
Not sure I have a complete answer for you. I had one Cadillac dealership look at it in Waldorf, MD (not where I bought the car but closer to my home). They had the same problem you did which was not able to recreate the problem. I then took the car to the Cadillac dealership in Greenbelt, MD where I bought the car. They also inspected it top to bottom and were not able to recreate the problem. The problem happened to me 3 times in all since I bought the car at random situations and times. It has not happened to me (knock on wood) since I got the car back from the latest visit. My only thought is that all the inspecting/tightening of all connections from the two dealership visits fixed the problem. If the dealership did not do this, ask them to go through the engine/electrical and tighten/check every connection that could cause this. Maybe this alone will be a solution as it seems for me thus far.
Sarah, GM Customer Service
03/30/07 - Check service stability system - Diagnosis: replace steering wheel position sensor $262.28 - 61,687 miles
09/07/2007 - Can't turn car - Diagnosis: Power steering pump failed - $688.51 - 67,235 miles
09/07/2007 - Noise in rear end at low speeds - Diagnosis: Gears failed, replace carrier assebly - $1307.94
06/24/2010 - Excessive play in front end - Diagnosis: Replace left front tie rod - $260 - 84,304 miles
08/23/10 - rear pinion seal leaking - Diagnosis: replace - $264 - 86,009 *also checked for engine oil leak, couldn't tell what it was. See 10/5/12 issue
03/2011 - Car wont move, spewing fluid, have to tow to dealer - Diagnosis: Coolant line blew, radiator replacement - $667 - 90,000 miles
07/1/11 - Humming noise in rear end - Diagnosis: replace right rear hub & bearing assembly - $826.68 - 95,295 miles
03/2012 - Did recommmended 100k tune up - Normal wear and tear but wanted to make sure everyone knows I take care of the vehicle. Also have changed engine oil every 6,000 miles since I have had it.
10/05/12 - Thud in front left - Diagnosis: replace left front strut - $354 - 111,203
10/05/12 - Oil leaking from engine - Diagnosis: $5 part failed, replace oil filter adapter gasket - $302 - 111,203
Currently: 112,000 miles and check engine light is on. The vehicle in not reaching operating temperature Diagnosis: replace thermostat - $700
Currently: Got stranded on highway cause vehicle ran out of gas, however, not my fault. Tank read 1/4 tank left. Fuel sender is faulty which also has a TSB out there that they manufactured with a faulty part (siphon hose) - Cost to drop tank and replace is $700.
Needless to say, my honda had one repair from the 60k to 165k I drove it. EGR valves had issues. This CTS has been an absolute lemon so if you are looking to purchase, look forward to taking an additional loan out on the vehicle to the tune of about $6,300.
Enjoy! Greg. - 40133811
I went off the reservation (mine anyway) 13 years ago and bought an American car that attempted to compete with Europeans. Prior to that I'd owned mostly Asian vehicles. My current daily driver is an Acura, and my wife drives a Nissan product.
Your list is why, though the CTS is in a class by itself in terms of money pit potential. At least you haven't suffered the dreaded oil loss engine failure. Many who post here have.
You still have that to look forward to. Let us know.
I can certainly understand how this is a very frustrating situation! If you would like for us to check into this further with you and your dealership, please email us more information at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).
Sarah, GM Customer Service
My apologies that your post was missed! I do see that you had Service Request 71-1058037892 opened, and it was closed as you no longer have the vehicle - is that correct? If you would like to discuss this further with us, please email us at socialmedia@gm.com (include your case number).
Sarah, GM Customer Service
It looks like, from your post, you may already be working with us to get this checked into. If I'm mistaken, though, and you wanted to start a Service Request with us, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).
Sarah, GM Customer Service
Did your dealership offer to perform an oil consumption test on your CTS?
Sarah, GM Customer Service
If I did the dealership oil consumption test, and they found it to using a quart about 1,800 miles, would Cadillac do anything about it? My car is am 05 with about 68,000 miles on it.
I would do the test if knew that Cadillac would do something about it if it exceeded a quart every 2000 miles. Otherwise I don't want to waste the $200
I'm sure the dealership would seek to find out why your CTS is consuming oil if the consumption rate exceeds one quart every 2,000 miles. Given the age of the vehicle, however, this is no longer under warranty. If you wanted for us to see if there are any available options we could look into this further but I cannot guarantee any results up front.
Sarah, GM Customer Service
Ron
ronc4488 at gmail com
Check out posts 614 and 616. I've never heard back from Sarah at GM Customer Service. All we get is lip service. Your case is a blatant case of "if they complain, sell them something else". All good sales courses teach this... at least all the ones I went to. Lucky us huh?
Cadillac management has apparently chosen to stick their heads in the sand and make us go away. I'm thinking CNN, 60 minutes, class action and EPA.
I tried posting a call to class action, but Edwards chooses to side with GM and deleted my post.
Unlike the Cadillac Motor Company I cannot in good conciense sell my car to some unsuspecting sucker...I too am stuck with a rapidly depreciating LEMON!
I'm sorry I never saw your response - sometimes the tool we use to find posts doesn't catch them all. We can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service