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Comments
Sarah, GM Customer Service
Sarah, GM Customer Service
Sarah, GM Customer Service
csmd55 stated that they would contact us further via email if they were still having difficulty after several days. I did re-read the post I responded to just to be sure and saw no mention of an attorney.
I'm sorry to hear about your STS - how is everything going in your new Malibu?
Sarah, GM Customer Service
You are, of course, correct. They may have already done it, but we'll never hear the results because there are "significant" potential costs to GM involved.
The thing that I find interesting is that this has gone on for a number of years without a revision to the engine, or at least a publicized one. They may have figured out what's wrong, but don't want to talk about it. Or, worse yet, they don't have a clue -- let's hear it for Government Motors.
The only way those of us here on the outside have a prayer of determining if it's been fixed is to continue to monitor whether newer versious of the engine continue to display the problem. It's called data, and it's very hard to gather in an environment in which the prime (that'd be GM) is trying their best to pretend that there was never a problem in the first place.
I'm glad to hear that you had such a great experience with Ron Craft - that is our hope for all of our customers! Wishing you many happy miles in your Malibu, and if you should ever need anything we can be contacted via email at socialmedia@gm.com
Regards,
Sarah
GM Customer Service
After reading through some 600 posting on the engines in these CTS's I think I should now contact the dealer and tell him that I have decided against the Cadillac. It has been a long held desire to own a Cadillac, but I think I need to let that go after reading everything here.
If only one person in 100 complains then this leads one to believe that Cadillac unfortunately is not the standard of the world and there are too many people who have lost too much financially in their desire to own these cars.
I currently have a Chevy that I found found customer service so bad at the local dealership that I no longer go there - in a two year period they had it in their shop for one year total. Very difficult to deal with. Our other two cars - not American - absolutely no service or customer service issues and one is now 13 years old that I purchased new. I am keeping the Chevy because I love it and it is not a daily driver.
For a daily driver I need to get something I know will last the distance and not have to live on hope that it will or deal with the issues that members have here.
I appreciate all your comments and certainly feel sorry for those who continue to deal with issues with Cadillac.
This forum has certainly been helpful to me in researching cars before I commit to buying them
Thanking you
TennKi
I think you have made a wise decision. There are many things I like about the CTS also, but I very much appreciate reliability and trouble-free operation.
Perhaps it will get fixed one day, but we'll never know when, since any announcement would point out that there was a problem in the first place.
I point these things out very sadly because I think the CTS is otherwise a very good car, just the type I would otherwise have bought. I don't understand why some manufacturers have rock-solid reliability year after year, whereas others can't seem to ever get it right.
Anyway would love to know as I cannot afford the V wagon right now
i know it wasnt water, but perhaps wasnt classic oil deprivation. first piston is the one that shattered. anyone have any suggestions?
My name is Crystal and I will be taking over this issue for you. I am sorry you were unable to reach us at the email given. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address socialmedia@gm.com please put "attn Crystal" in the header. Look forward to hearing from you soon:-)
We would like to introduce ourselves as the new GM Customer Service on the Edmunds! Yes, we did say “we.” To better address your questions and concerns in a timely manner we will now have 2 individuals as your primarily GM contact on this forum! We look forward to being members of this great community!
Sincerely,
Crystal and Amber
I have given up on GM and would never ever buy another one. After all these years you would think that GM would be getting better at building cars,but no!
It appears GM/Cadillac has not dealt with this problem even in the new cars. It is not unreasonable to expect a 6 cylinder engine today to comfortably go 150 to 200K, but with the issues that are raised in this forum, this does not appear to be something you can safely bank on.
I think the Cadillac sales people know there is a problem. When I looked at buying one and after researching this forum and other sites I told the sales person I was going to pass. I explained why and where I had got my information and he didn't try and dispute it or try and encourage me to buy, he just wished me well.
Another dealership some distance from me, has multiple dealerships, one being Honda and the other Cadillac. I am helping a friend with her car purchase and she had opted for a Honda because of her previous bullet proof experience with them. We went to this Honda dealership rather than the one close to us because of price and the way they treat you. I mentioned to the Honda salesperson about this forum and other web research and why I had not followed up with the person at their Cadillac dealership he had put me in touch with. He said that what I was telling him explained alot and probably why their sales at their Cadillac dealership are not where they should be.
Come on GM - you have customer service people monitoring this website. You have a problem with the Cadillac 6 cylinder engine. With social media the information spreads quietly and maybe initially unobserved. Those younger than me, computer savvy people, research and stay away. You want to reach broader generations, fix the reliability issues. Thousands of people (I would say this is a conservative estimate) don't post, just dismiss your cars after reading the results of an initial web search. Before they even contact a dealership re a car, Cadillac is dismissed because of what they find online.
I am a little older (50's) and was looking forward to buying a Cadillac, but thought I had better do a bit of research after I test drove the Cadillac. What I found online caused me to pull the plug quickly on buying a Cadillac.
Personally, I own two GM vehicles (both with the old tech overhead valve engines) and neither uses oil. One (Pontiac Grand Prix) has 127k miles and the other (Chevy Uplander) has 89k miles.
I purchased a used Canadian Cadillac CTS 2007 with 64,000 Kilometers on it in 2010. This was a Cadillac dealers car ( around Quebec City, Quebec).
It had a balance of warranty and had numerous things changed ( thankfully it was on warranty!!) The rear wheel bearings at 80,000 KL, electronic components for the
electrical engine controls, breather tubes for the rear.
It ran well for a year then the brakes were changed ( pads and discs). My cost because the warranty was over.
Last week, my transmission let go in Buffalo, New York while I was there on business. I received a call today from the tranny shop and the cooler radiator for the tranny
let go and damaged the tranny. Imagine, it only have 83,000 miles but is over the 5 year warranty even though it does not have the millage. The tranny shop ( well reconized as
one of the best ones ( AAMCO) says they have never seen this type of problem with a Caddy and said it looked like a defective cooler system. This is going to cost me 4,000 dollars to repair!! I really have no choice because I need the car and I am renting a loner for the week to get back home and need to visit customers and suppliers.
I would like to get in touch with someone at Cadillac, Canada to see why this happened and send them the paperwork for the repairs.
I know, I don't have a leg to stand on because it over the year warranty even though the millage is 83,000 miles. Does Cadillac Canada have any ethics or "stand behind their products" Is there a secret warranty because it seems that Cadillac is aware of the defective tranny cooler, which seems to be a well know defect with the CTS models?
I will be venting all over the net and some blogs, this should never have happened with a Cadillac. This is my first one and don't plan on getting another one. I thought they built quality, but I guess I found out them don't. I should have listened to my wife and purchased a used Honda, again. Won't make the same mistake again. I will be selling this car when I get it back.
Can someone direct me to the web site and email addresses to someone highly placed at Cadillac Canada so I can vent!!
Thanking you in advance.
Bowdon
We deeply apologize that you've experienced this issue with your Cadillac. I have attached the contact information of GM Canada for your reference below:
http://www.gm.ca/gm/english/corporate/about/contactus/overview
Cadillac Customer Care Centre:
1-888-446-2000
Customer Care Centre:
1-800-263-3777
Regards
Amber N.
GM Customer Care
The car handles like it's on rails they all say..but what they don't tell you is how often this car goes off the rails. I only kept mine for ten days. I was already experiencing little tell tale signs. Passenger side air bag light on first day-service engine light on fith day-wheel sensor code tenth-final day. I'm not much of a gambler-prefer to cut my losses...and run. This post is a buyer beware post..a purchase at your own risk. And if you still want 2002-2013 Cadillac CTS then good luck..
No, I most assuredly do not. I'm nearing 65 years old and have owned exactly one car made in the USA. That was a misery for a host of different reasons, but it did have a dipstick and never used any oil. I am a mechanical engineer, however, and have little patience for shoddy design.
When this drama with Cadillac engines began, I thought it was mostly due to ignorant people driving a "luxury" car that they thought would tell them when the oil was low. That turned out not to be the case on both counts. Over the years there were several people who knew how to check their oil and did so regularly, yet had their engines go south along with all the rest.
Some engines these days come with an oil level sensor. This one does not. What it has is a system that pretends to estimate when the next oil change needs to take place, a totally different concept.
There is a significant design deficiency in this engine that causes excessive oil consumption, after which the engine grenades. Exactly what that is and how often it happens is anyone's guess. GM is not interested in acknowledging it in any way, so here we are. Maybe it happens 1% of the time or maybe it happens 0.001% of the time. We'll never know.
Check your oil religiously and get rid of the car immediately if oil consumption goes up.
That is all.
Luckily for me, I clicked on the Edmunds web site shortly after acquiring my own CTS,a 2006.
These cars while having an inherent appeal built in,also have something else built in..Gremlins.
Call it what you will-the reviews tell a broader story,paint a fuller picture. I kept mine only ten days, was experiiencing the first stages of-Cadillac Trouble Syndrom..
I had passenger air bag failure message as I was pulling it off the lot. Then a humming from the rear of the car-which after researching pointed to wheel bearings-around twelve hundred dollars to repair.
Then ten days into ownership service engine light, came on, and erratic idle-engine code for this was number one injector failure, no idea what this would cost to repair but if it costs eight hundred to replace a thermostat-I would estimate several dollar signs.
And there was a wheel sensor code. And the heated seat was inop. A mere three hundred or so in change for the repair no big deal. I also learned that on these cts models, the type of warranty available should be carefully researched so there are no surprises when it comes time..long story short I decided to plea with my used car dealer to please let me out of this bad deal-he did and I am thankful. Since I have traded My cts in I have continued to investigate, talked with various repair shops. The results are all in, posted on this forum for the most part. Thinking about buying a CTS? Take the time to read the reviews.
I recommend the folks in this forum review the CR data on the CTS, but you will need a subscription. For a little extra, CR also provides extra detail on what goes wrong with each system (e.g. engine rebuild or replacement in 2005 CTS, as we have read about in this forum). Again, I am just a subscriber, but I thought i should pass on my happy experience.
In 2004 I read consumer reports magazine, they stated that the new CTS (I believe it came out in 2002?) was a car that was gonna help put GM back on the road to recovery. They basically said it was a well built car.... I bought it...the car and the load of crap from consumer reports. If you are a subscriber see if you can find the 2004 online issue and read the article for yourself.
I really wished that we the Tax payers never bailed out GM. Everyone needs to
boycott GM and let them know that we are fed up with there pathetic vehicles.
I still am toying with crushing my beautiful CTS with my bobcat and putting it on You tube, explaining how this car has 60,000 miles and is totally unreliable and in fact I would feel to guilty even selling it to anyone. I bet I would get a few million hits and probably 5000 from GM alone. My neighbors have all asked why I leave the car outside and don't drive it!!!! they all know and so do there friends and families.