Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
I forgot to mention that the chain in the transfercase will be next. All of the jerking that is caused by the stability control lead to the failure of our transfer case. So funny, the GM dealer said they had no idea of what the problem was, but offered to fix it for $1800. I asked, so if you do not take it apart and look to find the problem, how can you provide a fixed price to fix it? They were speechless. Of course, GM had a taillight warranty (when you cannot see the tailights, the warranty is over), so I ultimatley took it to a professional that just does transmissions, and obtain a long term warranty.
GM- If you love the car so much, I will sell you mine. Not a thing wrong with it!! Ha!!!!!!!! I do not drive it (for fear of getting killed), but as soon as I can find a buyer (as is where is) its gone. Come on GM- make me an offer!!!!!!!!!!
Have you spoken with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Greg
I totally feel your pain and understand your frustrations as I am having the exact same problems even after several repairs. I don't understand why cadillac has not had a recall on this part/issue. This truck has been an absolute nightmare!!!!
I apologize for the problems you are experiencing with your vehicle. Did you have the repairs done at a GM dealership?
Thank you,
Caron, GM Customer Service
and it activated on dry pavement jerked me to the side of the road all most hit a group of Jr. High kids walking to school. I turned back for home put the car in the garage and drove my wife to work. I know GM-Cadillac's plan is to wait out all of us owners of SRX's they're playing a dangerous game with peoples lives. I already filed a compliant with the FEds little good that has done I guess someone will have to lose their life before the right thing is done. GM needs to the right thing and buy the SRX's back.
I apologize for the problems you are experiencing with your vehicle. Please keep us posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
Caron is asking for feedback and updates, not just positive, on what is going on with the dealer and the concerns. This way if the dealer is having problems fixing the concerns she can set up a case with Customer Assistance. I apologize for your frustration. Please feel free to email us the information and we will be happy to look into your situation.
Christina
GM Customer Service
these delaerships will all give you the same story..." we have not heard about this before", or "it is the sensor in the steering column" or "you need new brakes" or " the air bags (shocks) need replacing" or......... and inevitably it will cost you literally thousands of dollars and a boat load of grief.
GET RID OF IT WHILE YOU CAN!!!!
Light comes on several times during the day and this was the first time the car slowed down on the the road. Scary
Best,
Sarah
GM Customer Service
Please contact us with more information on this situation, and if you could, also include your name and contact information/last 8 of the VIN.
Regards,
Sarah
GM Customer Service
Is this message going to pop up again if I pass through another icy area, I am afraid I could not re-produce the message for dealership as ice melt quickly in today's temprature. But I don't want to wait for another snow and get bigger trouble.
Also, if I lose control and have to turn off T/C and stability control entirely, how long can I drive safely in this setting? I would rather not use it when it is not reliable. BTW, I have 2004 SRX V6.
Thanks!
Regards,
Sarah
GM Customer Service
Is GM going to do something about this????? These are just isolated issues with older models. I'm seeing this from 2004-2011. I just left the dealership this morning and could get no answers. The exact same thing that has happened to the other, occurred with my wife 2 days ago. Luckily, she was at a red light and already stopped. We live in Miami Florida and the traffic is horrific here so for that vehicle to fail her at any time could be tragic. How long is GM going to ignore this issue?????
CURRENT PROBLEM IS STABELIZER CONTROL MESSAGE WHICH IS NOT FALSE, CAR ACTS LIKE I HAVE RUN OVER THE RUMBLE STRIPS FOR A FEW SECONDS, VERY SCARY AND DANGEROUS. WILL NOT LET FAMILY DRIVE VEHICLE.
CAR RUNNING AS NORMAL BEFORE FILLING GAS TANK,AS REQUIRED I SHUT DOWN WHILE FILLING AND IT WILL NOT RE START FOR SEVERAL MINUTES. AFTER FINALLY GETTING IT STARTED, IT RUNS FINE UNTIL NEXT FILL UP. HAPPENED EIGHT TIMES STRAIGHT. CAN NOT SHUT CAR OFF DURING REFILLS OR WILL NOT START.
NOW, LEFT CAR AT DEALERS ONLY TO HEAR THAT THEY COULD NOT FIND ANYTHING WRONG. AFTER READING DANGERS OF DRIVING THE CAR, I REFUSED TO TAKE CAR OFF THE LOT, NOT UNDER WARRANTY, BUT THOUGHT THIS WAS THE CORRECT MOVE AT THE TIME. AFTER THREE OR FOUR DAYS, I CALLED THE DEALER TECH, AND AFTER ASKING WHAT WAS HAPPENING, HE TOLD ME TO BRING MY CAR IN AND THEY WOULD LOOK AT IT. THEY WERE SUPPOSE TO BE DRIVING THE CAR FOR THIS ANALYSIS. I FINALLY TOOK CAR BACK AFTER BEING TOLD THAT THERE WAS NOTHING WRONG WITH IT.
THANKS FOR LISTENING
I AM NOT BUILT THIS WAY, I CAN NOT KNOWLINGLY PASS THIS CAR ONTO ANOTHER DRIVER WHO MAY GO OUT AND KILL HIMSELF AND /OR OTHERS. THIS IS ANOTHER EXAMPLE OF THE GOOD GUY COMING IN LAST. HAS ANYBODY GOT A SOLUTION FOR MY SAD TALE?????I HAVE LESS THAN ONE MONTH TO " GET ER DONE" OR JUNK IT. AGAIN, REFERENCE MESSAGE NO. 190&191.
Thank you for taking the time to post. Can you please email me directly with your VIN and current mileage? Have you been to the dealer for this before? I look forward to hearing from you. Have a great weekend!
Christina
GM Customer Service
Actually, I literally had a GM Cadillac rep call me just to tell me they would not cover the system stability tracker.
While I wish no one any harm, it will happen. And when it does, I hope the lawyers all look at these postings to see that GM has known about this tracker problem for a long time!!!
again- If GM Customer Service has not yet contacted you, they will. They will try to get your attention so you no longer post. they will also run you through the mill, and ultimatley tell you its not covered, but they will be generous to offer you a $1500 credit on a new one. hah!!
Oh- for any of you out there that had a catalytic converter failure- GM will tell you there is no recall, leaving you to believe that this huge expense will be all yours. I kept pushing and finally the GM rep admitted there was a "service Bulletin" which they will cover the Catalytic Converter for 200,000 miles. They replaced one eventhough both were failing. Within 50 miles of leaving the dealer with only one catalytic converter (brilliant GM) relaced, the other completely failed again, leaving my wife anc child stranded on the hwy again. reluctantly, they agreed to replace the second failed catalytic converter.
And they wonder why I (or anyone) has swore never to buy another GM product again.... And the lies by GM go on....
I will not let my wife drive the car for fear of an accident. GM could care less what happens to people driving this car, as GM Cust Serv (Sarah) moniters this sight and knows all too well of the many incidents, but chooses to attached each customer in an attempt to shut them up.
Please e-mail me at gelam@stepresources.com
Just when I thought things couldn't get worse I now have the Feared Catalytic converter failure happening. The check engine light came on and I was told it needed a tune-up with only 35,000 miles on it! Really!? It showed a multiple random misfire, hesitates and lost power. On the way home from the dealer it got worse and while idling in my driveway I say chunks of the catalytic converter get spit out of the shiny chrome exhaust tips!!!
What did I get myself into with this car?
Good Luck!
:sick: