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Comments
-leaking power steering pump. ((not covered under powertrain!)
-roof leaking when heavy rain is present. (not covered under powertrain!)
-driver side mirror motor not functioning. (not covered under powertrain!)
-automatic liftgate malfunction crushes me and my ten month old baby. (not covered under powertrain!) and is the last straw! My patience has ran out with this car. Purchased a year ago with 40000mi and have only put 8000 miles on it. I filed a case with GM and was rejected any cost assistance for the persitant problems. Thank God my son is ok, and i wil be visiting my doctor for my neck and head injury! Any "insight on the outlook"
I have been waiting all day for the Service Manager and General Manger to call me back to decide what they are going to do.
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for your frustrations. Have you spoke with GM Customer Assistance? I look forward to your response. Have a great weekend!
Christina
GM Customer Service
But now is the kicker!!!!! Our transmission is malfunctioning between 3/4 gear and 5/6 gear it starts jerking, shaking, vibrating the car...no warning lights and it doesn't show up on the computer. The software has been updated too...no fix! They are telling us we need a new transmission...$3500!!!! We don't have that money! For god sakes it's only 4 years old!!!
our dealer is trying to get a response from GM but nothing yet. We CANNOT afford this fix! We've owned a chevy/gm for the past 12 years BUT not our next car UNLESS GM fixes it's problem for us!!!!!
I apologize for the problems you are now experiencing with the transmission. By chance have you been in contact with GM Customer Assistance? Please keep me posted.
Thank you,
Caron, GM Customer Service
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved GM dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for the problems you have experienced with your vehicle. Please keep me posted if you have any further problems.
Thank you,
Caron, GM Customer Service
I am very happy to hear everything has been taken care of at no charge to you! If you have any questions or concerns please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
Are you currently experiencing concerns with your vehicle? I look forward to your response. Have a great weekend!
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
When I have the car in drive, and am on a slight incline, the car rolls back like it is in neutral.
I put the car in park on a hill, and noticed a loud sort of grinding noise.
When I am backing up, i have to keep tapping the gas pedal to go back, when I take my foot off, it rolls forward.
When I put it in park, it always rocks back and forth.
The temp gauge is always wrong, it will say it is 101 out when it is 92!
I test drove the car with the dealer, and asked them about this, and they said they would have the transmission and temp gauge checked. They delivered the car, and said everything was fine. I had a Olds Bravada before this, and just chalked it up to being a different car, therefore a different ride, but now I am starting to wonder. Any advice?
Could you please email me your VIN and current mileage? I would like to look further into your situation. By chance have you contacted the dealership directly to see if the part is in? Please keep me posted with any information.
You can get my email by clicking on gmcustsvc.
Thank you and have a great weekend,
Caron, GM Customer Service
I apologize for the problems you are experiencing with the transmission. Please keep me posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
Most of the repairs have been under warranty, but the last one wasn't, they replaced an ignition coil, for about $250. Lasted about a month, then the check engine light came back on. Brought it back, made the same replacement this one lasted about a week. I now trying to get back in to have it replaced once again.
I usually keep my car for many years, but I'm thinking its time for this one to go. :lemon:
I apologize you are still experiencing concerns . Have you spoke with Customer Assistance? Please feel free to email me back with any updates since we last spoke.
Christina
GM Customer Service
Can you please send me your contact information, VIN, and involved dealer? I look forward to your response. I apologize for your frustrations and inconvenience.
Christina
GM Customer Service
Plus during one of my visits someone took out my cabin filter and never replaced it. I did not give anyone permission to take it out and now because of that I had to pay $68 after labor and filter cost to have it replaced. PS I went years without replacing it because I was angry.
I guess I just dont know what to do at this point or out to make someone understand my issue and be WANTING to help and make this car drive appropriately. I have tried to be nice, I have tried to be angry, none of it works...does anyone have anything?? :confuse:
I apologize for the problems you are experiencing. Were you planning on taking the vehicle to a GM dealership? Also, have you been in contact with GM Customer Assistance?
Thank you,
Caron, GM Customer Service
WHAT A JOKE!!!!
The thing was literally bucking between 40 and 50 MPH, the slight whining sound when turning went to a groan and started happening more often.
May be time to call GM again, maybe the same lawyer that I dealt with last time is still there, still have his number. If there are this many issues with vehicle it should be getting recalls, probably time to push the issue.
Can you please email me your VIN? Have you spoke with Customer Assistance yet? I apologize for your frustrations. I look forward to your response.
Christina
GM Customer Service
I apologize for your frustrations. Can you please send me your complete contact information, including mailing address, VIN, current mileage, and dealer information? I look forward to your response.
Christina
GM Customer Service