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PS Love this 6 sp for tracked in feel and nice pop at high revs with decent low end torque. Very impressed with my first Mazda. And while a spirited driver on roads worth traveling in that manner, my reserve in traffic and use of cruise on highways has me at a 26.8 mpg avg after 22000 miles and 1 year 3 months.
Are you the original owner and sole driver?
Was the car given the 12 month full checkup at the dealership?
Was anything documented about the clutch in that checkup? For example, was there a tick mark beside "Clutch" to indicate it passed the inspection?
Again thank you for your interest and feedback. Just got a new set of COOPER Zeons for the car(I like them!)... like all my cars, I plan to keep it for a long time unless this premature clutch wear issue is valid and I will be facing ongoing issues b/c of it.
Curious, as this is a 2011 why you say 2 1/2 year period? Did you mean 1 1/2 year period?
I am interested in how the dealership and Mazda USA handles your case. Being under warranty, your car should be covered as all the required maintenance has been performed and documented. All the best!
thanks for providing some guidance - get in touch with the district manager is my lesson.
The district manager got involved and from our first conversation began doubting the accuracy of the dealer service dept's diagnosis. Specific questions about the symptoms revealed that other than the grind/ double shift that I had reported, no other typical symptoms of clutch wear had occurred... nor had I been able to replicate the noise myself since having the car returned to me being told that the dealership was finding problems in all shift points, not just the 1st to 2nd that I had reported as irregular in frequency. After talking with the tech who diaged, he asked me to take him on a drive so he could point out to me what he heard. I put the car through the paces running it through the gears up and down with quick accurate shifts to show him and the DM how capable I was in using the clutch. No sound/grinds, clean shifts. Tech acted surprised. I implied in response that he or the service writer were looking to "take me" for a new clutch. The district manager then drove it. He declared it fine. I pointed out that had I not gotten him involved, I would have been out $1200 and that the service dept gave that figure as the one that included the district manager's initial offer of a factory price clutch(when I first complained) without mentioning what the DM had shared with me privately... that he had also authorized giving me the factory service rate. Lots of embarassed faces when I added that if he had stolen the $1200 by burglary, it would be a felony. Given a family crisis I'm dealing with that played a role in the delay of this update, I have not followed up with NYS Consumer Affairs. The district manager considers this a settled case, but the dealership has taken no responsibility... just an embarrassed apology and the service writer Mike, treated me with cold distain in closing out the paperwork, I suppose offended by my felony comment. Now that I have time I intend to let the dealer know how I feel and will follow up with consumer agencies if I don't get appropriate follow up. Thank you all for your feedback.
PS Still get that little grab going first to second... rare, but on certain quick shifts or shifting while riding over rough road... otherwise perfect.
Filed claim with Mazda, reponse is below. Tried to get DM and Zone manager's contact info, but local dealer which is owned by Terry Taylor group out of West Palm would not give out. I'm done with Mazda, trading car on last day of month/quarter for a Subaru AUTOMATIC. I'm done with manuals. Mazda ought to put in their 3 year 36 month warranty, Manual transmissions only covered for 12 months, 12,000 miles. I could go on and on, drop fbombs etc. I will file a claim with NTSB and US Consumer affairs.
Dear Mr. xxxx
Thank you for contacting Mazda.
I would like to apologize for the issue that you have been experiencing with your 2011 Mazda3. Rest assured, we have documented your comments regarding your experience in our corporate record. We continuously evaluate these records as part of our ongoing commitment to provide only the highest quality products and services to you.
Information pertaining to parts that are not covered under the New Vehicle Limited Warranty for your 2011 Mazda3 can be found on page 15 in your vehicle’s Warranty Information Booklet under the heading Maintenance is at Owner’s Expense. It states that normal maintenance services such as cleaning and polishing, lubrication, and replenishment or replacement of oil, fluid, coolant, worn wiper blades, filters, worn brake and clutch linings, spark plugs, fuses, keyless transmitter batteries etc. are not covered under your vehicle’s New Vehicle Limited Warranty. Unfortunately there is no assistance that can be provided towards this repair.
Once again I would like to apologize for any inconvenience this may have caused you. If you have any further questions, please do not hesitate to give me a call at the number below and reference the file #143xxxxxxx.
Best Regards,
Jose
Customer Assistance Representative
Mazda North American Operations
(800) 222-5500, X1180
Filed claim with Mazda, reponse is below. Tried to get DM and Zone manager's contact info, but local dealer which is owned by Terry Taylor group out of West Palm would not give out. I'm done with Mazda, trading car on last day of month/quarter for a Subaru AUTOMATIC. I'm done with manuals. Mazda ought to put in their 3 year 36 month warranty, Manual transmissions only covered for 12 months, 12,000 miles. I could go on and on, drop fbombs etc. I will file a claim with NTSB and US Consumer affairs.
After putting you through the wringer the dealership offered you a somewhat confused verbal apology. I would mention to the management of the dealership the amount of your time that was expended (wasted) and the type of treatment (i.e. disdainful) to which you were subjected in this case. At minimum, the dealership should send you a written apology with a token offering (e.g. free oil change). A good dealership would go farther. It is understandable that mistakes can happen, but your case illustrates that in a service industry customer care is paramount. If the customer feels "taken" or is treated with "disdain" what do the service providers expect?
Finally, do you an alternative (i.e another Mazda dealership)?
Enlightening! Thanks for sharing your experience with the various representatives. It seems that
Same issue showed up yesterday. Sometimes I will not be able to throw it in any gear and after pressing the clutch two times it will hardly get into gears. Sometimes it will drive with no problem. The issue is intermittent.
I have two more weeks and the car has three years and gets out of warranty. Mazda wants to replicate the issue which is hard as it's intermittent.
If it's the clutch, the dealer will say it's wear and tear and it's my fault. I'm driving standard cars since 25 years ago and in none of my old cars I had to change the clutch. Especially at this mileage.
Any advice?
DC
Now, enter Hurricane Sandy to my beloved little city of Long Beach NY and problem solved... my Mazda was totalled by the ocean! Got $17, 800 for the '11 3s hatch with 43K miles.
I now own a brand new '12 3sGT hatch b/c other than this issue, I did love the car and couldn't think of anything else that combined function with ZOOM ZOOM (the Skyactiv I drove lacked torque/guts)... From the same dealer Autonomous... after finding out that the service writer who tried to screw me for the new clutch was fired (not sure if that related to his handling of my case). Unfortunately in the NY Metro area there are not a lot of Mazda dealerships and none are known for outstanding customer care.
I was lucky enough to access two new cars, the Mazda and a '12 Honda Fit for my wife early on in this Hurricane catastrophe... cars are flying out of dealerships as over 100000 cars have been TOTALLED by salt water in this area and some 25000 brand new waiting to be delivered to dealer vehicles were destroyed at the NJ ports. Adding insult to our woes, I had to replace a 250 mile tire for sidewall puncture already... hurricane rip out debris is falling out of trucks as the challenge to remove it continues.
So, while I see you state your mileage in KM, maybe general merchantability arguments carry weight in your jurisdiction. GOOD LUCK.
1. Every so often when I shift rough or almost stall, the honk will softly honk.
What could be causing this?
2. After drivign for about 20 minutes the stereo speakers will pop and the audio will sound like the CD is skipping, even if I'm listening to teh radio.
Any help would be helpful.