Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
We're so glad to hear that you are enjoying your new Equinox! Welcome to Chevrolet and we wish you many more happy miles. If you should ever need anything, we can be contacted at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
I also bought my Chevy for the same reason; America. Unfortunately, when I look at the sticker in my car door jam, it says Mexico. My husbands Ford says Canada, go figure!! There is a Toyota plant in TN employing Americans I assume.
The reason I came on this forum, was to see if I should use the Eco button on the highway, city, or both.
Gas in the crankcase, had about 28000 miles on the car...warranty covered the repair. So it seems this problem can happen at any (and all) times to this engine. I am waiting for this to happen to my new replacement engine too, it's just a matter of time with this piece of crap GM vehicle!
The timing chain, per the 2011 Chevrolet Warranty Manual, is covered under the 5 year/100,000 mile powertrain warranty. As the vehicle is within the time parameters, and unless she's nearing 100,000 miles, she is still covered under this, although if she should encounter the same problem again we would love to check into it further with her at Customer Assistance.
If you have further questions, we can be reached at socialmedia@gm.com (please include your name and contact information as well as the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
We're sorry to see that you've had these difficulties with your Equinox. Have you already spoken with Customer Assistance? If you would like for us to check into this further, we can be reached at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and the name of your dealership).
Sarah, GM Customer Service
Sarah, GM Customer Service
Sarah, GM Customer Service
Not sure what to believe anymore. All I know is that two pumps failed and dumped gas in the crankcase and that causes severe wear on the metal parts. So I have to put all that money into an engine that has been subjected to undue wear because of a faulty part from the factory. And the car isn't even paid for yet. Probably will not make it to payoff if that engine stays in there. Does $1500 sound unreasonable for a timing belt/chain replacement on this engine?
They should stand behind their mistakes. I have to.
Sarah, GM Customer Service
This is truly a lemon.
Sarah, GM Customer Service
Dealer just called. Finished putting on 2nd new fuel pump and timing chain. Said compression check came out good. Test drive went good. $885 for timing chain replacement. Hope it lasts. Still think that the faulty High Pressure Fuel pumps caused all of these problems. Last GM I buy!!
I come from a long line of loyal Chevrolet/GM customers and have never owned anything myself that wasn't a Chevy, but the way this case was handled by the dealer and the GM Customer Service for the last 6 months was unacceptable.
Like so many other have written all over the internet in regards to this issue, I was constantly treated like I was an idiot every time I tried to get the problem taken care of - especially by dealer. With so many other things going on in day-to-day life, I just could no longer be bothered to fight a pointless battle on a car that first started burning oil rapidly right after the 30,000 mile mark.
The car was burning a quart of oil every 1,000 miles because I was constantly checking it and adding a quart, but the dealer just flat out lied to me and told me it wasn't. So to prove it to myself instead of believing maybe I was crazy, I finally stopped doing the consumption test and drove the car for exactly 5,000 miles without adding oil...sure enough the check engine comes on around 4,000 miles, we take it to a Mr. Good Lube that isn't going to lie to cover their asses, they drain the oil and their is less than a quart in the crankcase. So a car is just going to burn an entire load of oil over 5,000 and this is supposedly normal?
The oil engine isn't the only problems I've had with this car either. The FM/Am radio reception was always terrible - which isn't the case with the new CR-V and the headliner was sagging about 2" minimum and of course, I was told that was normal too. I guess a poor product is just the new "normal" standard for GM.
Just a F- for GM, Chevy and the way they treat their customers, new or loyal. They lost a customer for good. No more GM. EVER.
I can't wait until I publish a negative review on dealerrater.com regarding my dealer and their General Manager contacts me within 24 hours begging me to remove it. No thanks, I think its fair everyone knows how lousy this car is and how lousy the service was.
Good riddance and thanks for nothing.
I don't have time to battle and mess around. They had 8 months to do something about it but apparently they were stalling hoping my warranty would expire first since the 5 year mark of the 5/100,000 warranty is less than 2 years away now.
Give me a break. It's sickening that the government bails them out but they can't do anything to bail out their disgruntled customers driving around lemons.
Unfortunately, these engines are so poorly designed and engineered they can not be fixed properly. GM is developing a new 2.5 liter 4 cylinder engine that will be used in the Equinox and hopefully that engine will be more reliable.
We're glad to hear that you've been well taken care of! Have a great holiday season!
Sarah, GM Customer Service
Our apologies that you are having these troubles with your Equinox, though it sounds as though the dealership is working to repair the vehicle. Let us know if we can check into anything for you by email at socialmedia@gm.com (include our name, contact information, the last 8 of your VIN, and the name of your dealership with your inquiry).
Sarah, GM Customer Service
We're sorry to hear that there were difficulties with your transmission and hope that the rebuild goes well! Keep us posted, and if you want for us to check into anything please don't hesitate to contact us at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
BTW, I just called the dealer, told them about this site and the number of oil consumption problems I read. They now what me to bring it in on Monday. Hopefully, I won't get the run around.