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Acura MDX (pre-2007)

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Comments

  • metmdxmetmdx Member Posts: 270
    I would get on the phone first thing Monday a.m. and call Acura Corporate, the BBB in your area, and the Gen Mgr of the dealer, and maybe even your local consumer reporter. This type of $%!* is inexcusable for an Acura dealer. Raise some eyebrows. And please post the name of the dealer!
  • metmdxmetmdx Member Posts: 270
    To Tonychrys, Wmquan, and the rest of the "regulars" here: While I thoroughly enjoy and have learned much from your comments here on most issues, I think there's been way too much "oh just look the other way sentiment" here, when someone gets &%#$ed by a salesperson/dealer.

    Accepting slimy, underhanded, and downright insulting behavior on the part of these "people" should not be taken lying down. The only way it gets corrected is to give it attention (bad publicity is great motivator). If what happened to Spomba, had happened to me, you can bet your @$$ that I'd have every avenue at my disposal open on them and good. It's time we stopped accepting "status quo" and held the "sales & service" business to the standard for which we pay (dearly) for, not only with Acura, but all "services" (restaurants, grocery stores, dry cleaners, etc.).

    Ah, that feels better. Sorry for the vent, but all this nonsense surrrounding the MDX is really irritating.
  • tonychrystonychrys Member Posts: 1,310
    I don't disagree with you, but if I was to make those comments (being a non-Acura owner) it would only look like I was bashing Acura. So rather than do that, I'd rather try to help out with some helpful suggestions. The bottom line is that spombra is without a vehicle and has a family to haul around, I've been there. If he can get another MDX, great, I think suggesting alternatives will help if he can't.

    I think the the MDX is a fine vehicle choice for what it does, but like many others here my personal experiences with Acura dealerships has been less than stellar. There are many good Acura dealers out there, but until the majority of them raise the level of customer experience to a consistent basis, Acura will be known as nothing more than a high priced Honda dealership.

    Enjoy the miles.
  • kenyeekenyee Member Posts: 738
    ..from what I've heard of MDX experiences, except for the glitzier service centers.

    Honda dealers also slapped huge markups on the Odyssey and S2000.
    There is also an enlightening article on Edmunds about being in the shoes of a car salesman (one of their writers got an undercover job for a while). If you read between the lines, you'll find out that the sleazy dealerships he spoke of are Honda dealers...
  • steverstever Guest Posts: 52,454
    Here's the article but I don't know if he worked at a Honda dealership or not (it's pretty clear that the no-haggle dealer sold Saturns):

    Confessions of a Car Salesman
    Confessions of a Car Salesman Chat, Dec 5, 2000 Transcript

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards

  • kenyeekenyee Member Posts: 738
    I thought he mentioned that he sold popular Japanese minivans at one sleazy dealer he worked at.
    Any chance you could ask him if you can contact him? :-)
  • steverstever Guest Posts: 52,454
    Maybe Drew remembers:-)

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards

  • spombraspombra Member Posts: 2
    The dealer in question is Larry Hopkins Acura in Redwood City in the SF Bay area.
  • carbargaincarbargain Member Posts: 5
    We went to an Acura dealership in Van Nuys, California today and had a terrible experience. We arrived at the dealership and were immediately met with a well rehearsed presentation by several salesmen, including the "manager." After driving the car, we remained interested, however we are also still considering the RX300. The salesman proceeded to sit us down and insist that we draw up an offer. Not only did they insist that we pay MSRP for the car, they also said we needed all kinds of options that would increase the price of the car by $1,500 (including running boards which are necessary to get into the back seat!). They proceeded to low-ball our trade-in and offer us $1,500 below KBB wholesale and $6,000 below retail! This was absolutely ridiculous. We walked out of the dealership disgusted by the greed of these people.

    To compare this experience with Lexus, we recently bought a 2001 Lexus ES300 for $1,500 below invoice since the model is being redesigned for 2002. Our experience was fabulous. We were treated professionally, like luxury car buyers should. They had a comfortable show room with a customer waiting area. The Acura dealership had no waiting area. In fact, we were sharing an office with other customers. Acura has a long way to go before they will measure up with Lexus.

    On another note, we were concerned about the third seat of the MDX in a crash. When the seat is reclined, it is extremely close to the back window of the car. We wouldn't want our young children riding back there.
  • markm10markm10 Member Posts: 2
    Thanks for the advice where to find Acura accessories. I checked the 'hondaacuraworld.com' and it looks great.

    Thanks again.
  • tomgbtomgb Member Posts: 6
    I hope all Acura dealers are paying attention to these messages. I imagine there are many, like me, who are not quite at the point when we can purchase an MDX but are pretty convinced it's the vehicle to buy. Believe me, reading about the treatment that others have received has a major bearing as to where I will shop for my new car.

    Many thanks to those who are willing to share their buying/service experiences in an effort to help future buyers. Be sure to continue to list the GOOD dealers as well as ones where you had unpleasant experiences. I not only need to know which dealers ought to be bypassed but am even more eager to know which ones you praise.
  • raybearraybear Member Posts: 1,795
    I see a good many people looking for this car, and it's the same everywhere.

    The MDX is selling at market value, not MSRP. Those dealers selling at sticker have long waiting lists.

    I don't disagree with the posters here who are upset at MDX pricing, but remember you are now competing with others who are willing to pay extra and accept more options in return for getting the car today.

    My only real objection to the pricing is the attitude some salespeople and managers have toward the consumers who are unprepared for the popularity of this vehicle and its subsequent costs.

    There is never any excuse for poor manners, especially a luxury brand such as this one. I wonder if the same customer was asking for an RL how they would be treated.
  • carpool2carpool2 Member Posts: 1
    Heard great things about the Acura - but wish to know from those with first hand experience.

    What else did you consider? Chiefly to be used for carpooling 5 kids (and me) - thus the need for at least 6. Especially interested in limiting the "scramble" factor - i.e. someone (or more) needing to scramble into a rear seat, climbing over others. Unavoidable or no?

    Welcome your thoughts
  • qwallsqwalls Member Posts: 406
    If you want to avoid the "scramble factor", it sounds like you need a minivan. :-)
  • ojuiceojuice Member Posts: 1
    I started my search @
    So. Florida Acura - (three miles from my home) short test drive, but friendly salesman. Informed me that delivery is eight weeks @ MSRP, no add ons, but will be hard to find a Mahogany w/ Navi, only. It will require a $1,000 refundable deposit. Only the Biege demo on the lot.

    Rick Case Acura - (twenty five miles) Dealer claims largest volume Acura in USA. Near closing on Sunday. Had to wait 15 mins for a salesguy, but business manager answered my two main questions regarding deposit and delivery waits ($500 and six weeks). Salesman wants to talk while I drive ..... I kindly decline and inquire about availability of Mahogany w/ Navi, only. He states "could probably cut time in half by adding the Touring package." Navi-Only's are few and far between and Case Acura doesn't add any unwanted extra's or premium to the MSRP."

    Five MDX's on the lot as I looked around, Black, GG, Mahogany. Dark Emerald and Beige
    That was impressive and only a 5 bills deposit. I'll be visiting other So FLA dealers over the next week. Will post after each visit
  • jimxojimxo Member Posts: 423
    I was given information that the 2002 passport will be the new and re-named suv similar to the MDX.

    Get your LX for $27,000 add sunroof and leather (EX) for just under 30K.

    Will be available late November in limited quantities.
  • wexy99wexy99 Member Posts: 6
    What is the source of your information? I thought that the speculation of a Honda version was off in the future (2003?) when acura moves it's production of the MDX to a new site in the US.
  • 02mdx02mdx Member Posts: 64
    Honda will start mass production of the new SUV in Sept. 2002. The first models will probably start arriving at dealers in Oct. 2002 as a 2003 model. The new Honda plant outside of Lincoln, Alabama is near completion, but has yet to get all the tooling or staffing to run the 80-120K/yr Odyssey.

    The Honda version will be very similiar to the MDX (same V6 engine) minus the creature comforts. Have heard rumors of a possibility of a few inches in added length, similiar to what Toyota did w/ the Highlander/RX300 setup, but that is highly doubtful unless the MDX gets it too. I suspect the pricing will be slightly more than the current Passport to create room for the CRV and the new Model X SUV coming out as a 2003.5 model.
  • rkuehnrkuehn Member Posts: 120
    Was that Nov '01 (my02) or '02 (my03)? I've heard both dates from various other sources, including here.
  • sanand5sanand5 Member Posts: 33
    I think a lot of people are upset about the mileage they get. I get 15-16 in the city and 20 on the highway (granted I drive 75-80 mph). Overall, no better than my old Jeep GC with a 5.2L V8 (with similar driving habits). Add to that the cost of premium fuel and you kind of feel ripped off.

    Although, I can get the 23mpg hwy if I drive 60 mph so I don't think I was really lied to.
  • rrabyrraby Member Posts: 10
    Thanks to Steve for posting the link to this series of articles, which pretty much validates all our worst fears. I thought that first dealership sounded like a Nissan dealer, though. The "radical new SUV" sounded like the Xterra, the "high-end sedan...a big V6, leather bucket seats, a sunroof and alloy wheels...a total price of $28,576" sounds like it could be a Maxima, and Nissan sells the Quest minivan, which could've been the one mentioned. It's kinda fun to speculate about it...
  • steverstever Guest Posts: 52,454
    Could be rraby - it's been a while since I've read the series and I've forgotten most of the speculation about who the dealers were. There's 800+ posts about the artice in a couple of archived discussions if you want to delve deeper. Just do a search on "confessions" in the search box in the upper left sidebar.

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards

  • newmdxernewmdxer Member Posts: 1
    Hi. I spied a group Zaino buy going on over at acuramdx.org for anybody who is (or might soon be) a member over there.

    There was information in the detailing forum.
  • mdx1mdx1 Member Posts: 63
    We took our MDX for a long summer trip to Utah, Las Vegas, So. Cal, Arizona, New Mexico and back to Colorado. The MDX performed superbly for the whole trip. It had plenty of power climbing up to the Eisenhower Tunnel in full speed with 4 people and 4 suitcases onboard. The seats were very comfortable throughout the vacation and AC kept car cool in triple digit days in Las Vegas and Tucson.

    The MDX averaged 20MPG for the whole trip. At one point we were descending down to Baker, CA on I15, the average MPG reading was 23 so it was getting higher than 23 at the moment. When traveling faster than 70MPH, the mileage dropped to about 21.

    It's no secrect that CA has the highest gasoline prices ($2.09 to $2.29, 92 octane) but the Denver metro area was not far behind ($1.79 to $1.99, 91 octane). New Mexico has the lowest prices ($1.56 to $1.69, but only 90 octane).

    Upon returning, MDX was in for the 7500 mile service. The local Acura dealer changed the VTM-4 fluid, the engine oil (2nd time), rotated the tires (5 tire rotation with a full size spare). They also fixed the rattle sound in the sunroof, replaced the passenger side headlight with water seal leak and the steero face plate with non-functional buttons 4 and 5 under the warranty.
  • domino9domino9 Member Posts: 8
    I test drove an MDX last week but ended up getting a 2002 Chevy Trailblazer instead. Reasons:

    - Didn't like the vinyl seats in a $40k car.
    - Didn't like the fake wood in a $40k car.
    - No lift-up glass hatch in back.
    - Didn't like the touch-screen climate controls.
    - Stuck-up dealers.
    - Too many dealer installed options.
    - Long waiting lists.
    - Limited color options.

    Granted, the Chevy isn't an Acura, and the MDX did drive better than the TB, but they are pretty close in features and cost. The TB doesn't have the rear seat but that was just a bonus of the MDX anyway. The GMC Envoy and Olds Bravada are the other twins of the TB and are better equipped than the TB but the Envoy has the fake wood and Olds is going bye bye.

    Got a lot of good info from this forum though.
    -- thx
  • singlethreadedsinglethreaded Member Posts: 22
    Get on with your lives and off the waiting list. The MDX is a nice vehicle, but for all the same reasons just posted by 'domino9' it's not worth the aggravation. I been driving my new Volvo V70 for a week now and have loved every part of the Volvo experience. Third row seat, leather, premium stereo, and at invoice. Take that Acura!

    I've only come back to recommend that you wait for Honda's incarnation of the MDX. It will more likely represent what the vehicle best characterizes: a versatile people and cargo mover at 26K-29K. At that price you can dump your weekend Home Depot projects in the back and not worry about catching the synthetic-looking leather.
  • diploiddiploid Member Posts: 2,286
    If you can wait that long. Also the 3rd row seats won't be "just for children."

    I wonder if Acura will produce an MDX Type-S?
  • ispsxc1ispsxc1 Member Posts: 12
    It is not touch-screen climate controls and only the 3rd row seats are vinyl.
  • xxgmxxxxgmxx Member Posts: 1
    Comparing features with a GM product is a waste of time. The vehicles don't run half the time, so it wouldn't matter if they were trimmed in pure gold. I ordered a MDX to replace a Suburban and I dream of the day I'll be free of that thing. I'm not sure what my favorite epsiode was among the $7,000 in repairs, but getting stranded 25 miles from the nearest town on a Sunday rates right up there.

    Those waiting lists are there for a reason. The market is speaking.

    My wife and I have owned 6 American cars and 6 from Japanese makers. Guess which 6 were the stinkers. It takes me a while to learn, I guess.

    My experiences with the Acura dealer (1999 TL and the MDX) have been good.
  • ovieovie Member Posts: 1
    I have been looking at the MDX for a while now. The dealership in Oak land CA. wants a premium of $2000.00 on the MSRP, which I am reluctant to pay. Does anyone on this forum know of any dealership around here that will sell at MSRP? To be placed on a waiting list for weeks to take delivery is not an issue with me.
  • thewormtheworm Member Posts: 80
    Solano Acura (Fairfield)
    Prestige Acura (Santa Rosa)
    Steve Hopkins (South Bay)

    MSRP no forced options last I heard.

    Pleasanton forces options, as does Serramonte, but at least you get something. I wouldn't recommend Mike Harvey, Marin, Oakland or Concord for a variety of reasons.

    You might also consider an out-of-Bay Area or out-of-state purchase.

    Check out the Dealer Ratings, "Your Experience", and SF Bay Area forums at www.acuramdx.org for reviews and info.

    Good luck
  • raybearraybear Member Posts: 1,795
    Trouble is, all those dealers without forced options are sold out for months. You may have to get in line or go south to find a car, but even LA dealers are selling over MSRP if the vehicle is available.
  • jlivemdxjlivemdx Member Posts: 1
    there is no reason to be on a wait list for 6 months when you can order the car from an out of state dealer and have it shipped to you for far less than what you would pay your hometown dealer... im amazed by the amount of people that would pay 3k over msrp plus forced options plus a 4 month wait just to get it at their local dealer... you can get the car within a month, month and a half from any dealer in florida(im sure its the same in other states as well) and have it shipped to you for about 1K.... people complain about dealers gouging them, well you deserve it if you still pay those prices without even looking into ordering out of state... i have 2 friends from Ny who skipped the whole 6 month wait in NY and ordered their MDX's from florida dealers, at MSRP with NO forced options... add 1K for shipping costs and the fact that they got the car within 2 months, not a bad deal....
  • kvaneckkvaneck Member Posts: 1
    Given the long waits, has anyone explored the option on driving to the Aura DX plant in Canada and purchasing the vehicle straight off from the factory line?

    I don't even know if it's possible, but since I live in Michigan, it may be worth a weekend drive to save a few thousand dollars and a few months wait. You might even score some points with the exchange rate...

    Anyone have any ideas how I might begin investigating this option?
  • jeepluvjeepluv Member Posts: 37
    From what I've heard, Honda/Acura doesn't allow sales in Canada to U.S. citizens/residents. Apparently they won't honor the warranty in the U.S.
  • drew_drew_ Member Posts: 3,382
    But the factory doesn't sell directly to customers since they are not a retail outlet. You have to go to the dealership and wait in line. However, the good news is that there isn't the lengthy US waiting list for the MDX here in Canada, if you manage to convince them to sell a vehicle to you. Honda/Acura dealers in the US are very protective of the position that they're in (especially for the hot selling Odyssey and MDX) and hence they'll do anything to protect it. In the past, Canadian Honda/Acura dealers have been penalised for selling to US customers. I'm not sure if this has changed recently.

    The Canadian warranty indeed cannot be used in the US. Canadian MDXs and Odysseys sold in the US have a 3rd party warranty. If you're willing to cross the border to get your servicing done in Canada, you can save quite a bundle, especially considering the exchange rate.

    Good luck,

    Drew
    Host
    Vans, SUVs, and Aftermarket & Accessories message boards
  • tavgradtavgrad Member Posts: 201
    My wife is considering one. She wanted to get it for Xmastime present...Given that there is a waiting list and markup over msrp NOW, she wants to wait until like spring to get it (when her lease expires). Oh, salty dogs of the town hall, do you guys think that this supply and demand war will continue that long? I know the honda version will be out, but she is dead set on the acura.
    WHo has gotten one at MSRP? and less than two month? MAybe the 2002's will be out, and will give more of them to offer?
  • raybearraybear Member Posts: 1,795
    MSRP is entirely possible if you're willing to wait. What's your local dealer say?

    Keep following the boards here, there's plenty of advice but also you'll know when-and if-availability loosens up.
  • cmcwillcmcwill Member Posts: 2
    I am currently driving a MB'94 wagon. Traveling during the summer has turned out to be torture with two 5 year olds and a 9 year old in the back seat. The third row seat is not an option on the interstate for me. I'm considering selling and buying a MDX. Has anyone traveled a long hot distance this summer with at least 3 children in the acura? Will I eventually feel cramped again? I don't want to make a mistake the second time around. The wagon is a great in town car but terrible to travel a long distance in with more than two children.
  • inkyinky Member Posts: 370
    Why make the smug Acura dealers any more cocky?
    Forget about the thing until new factory is underway next year. Then these things will be relatively available. Current owners, enjoy.
    Try some of the alternatives. I saw a touring with 10k for sale by owner at $34,900. Tempting but that is still a lot for a used car.
    INKY
  • albert123albert123 Member Posts: 71
    is no problem in MDX. We have two car seats and a booster in the back for three kids at 5, 2 and new born. This is almost impossible for X5 and RX300. ML320/430 can probably do it, but it'll be tight.
  • tavgradtavgrad Member Posts: 201
    inky, i tried.
    Wifey will be primary driver. alternatives I threw at her? Her response was they did not offer a better value. either they are too cramped inside, too manly looking, or they drove too sluggish. She says that the acura is the one because it has all of what she wants, and the fact that it offers a lot for what it costs.
    The x5 was her first pick. It is the worst in terms of carrying anything.

    I have called the dealers and they say that they have the ones that are loaded. Navigation system is useless to us. Of course, any luxury dealer in metro area marks up. So we will go out..far out to find them.
  • outrunoutrun Member Posts: 539
    I wouldn't consider the MDX, RX300, X5, etc. My choice: Toyota Sequoia. Much larger inside.

    Since we only have one child (for now), and plan on two at most, we bought an RX300. We test drove the MDX, but it was too much like the '99 TL we traded in - too loud, too plasticy inside.

    Our other car? A '96 Honda Accord (4 cyl).

    -Craig
  • tavgradtavgrad Member Posts: 201
    Sequoia is really nice, but I only like full sized pickups, not SUVs.

    Rx300 was the dead last choice for us. We hated the look of it from the get go. Yes, the acura looks similar, but somehow it has a more muscular appearance to it. All of the Japanese autos are too plasticy inside to me.
  • kenyeekenyee Member Posts: 738
    tavgrad:
    Have you thought about a minivan instead? With 3 kids, it's the more practical thing to do since 3 kids usually have other stuff that comes with them (gear and friends)...
  • outrunoutrun Member Posts: 539
    This just goes to show that there's an SUV for everyone nowadays.

    We hated the ML on a purely looks basis. I wanted to love the MDX (even had a deposit on one for 4 months), but then drove it, and to me and my wife, the interior felt cheap. The X5 can't even hold a watermellon. I didn't consider the RX300 till my wife told me she wanted to drive it. She loved it, and to us, the interior (with the Nav) is much more luxurious than an MDX, ML, or X5. The non-Nav RX has a dopey looking screen.

    My personal choice was the Sequoia. After driving it, I wanted to buy it. But it was too big for my wife to drive.

    I didn't even consider anything American.

    -Craig
  • tavgradtavgrad Member Posts: 201
    We considered a minivan about the time when our son was born. However, being that I offroad occasionally (own a 1 br. shack in borrego springs), and tow moderate stuff, and got the next best thing without going cumbersome: An Isuzu Trooper. Oh, yeah, it has earned its stripes, but the uniform is tattered. And I am buying a pickup this time.

    Wife wants a small hauler. She is taking a step down from getting out of her bimmer in favor of a better value, to buy, not lease, again. AS I said, the X5 was her choice, but it serves absolutely NO purpose other than to say "Jones'es, look at me now!"

    The ML is like a ford explored in los angeles.

    If I was getting another SUV, the sequoia would be the pick, hands down.
  • albert123albert123 Member Posts: 71
    It's big outside too -- out of my wife's tolerance. I'd say MDX is smart size -- something Sequoia can't beat.
  • steverstever Guest Posts: 52,454
    "Acura's upsurge is best illustrated by the phenomenal demand for the MDX, a car-like SUV introduced last winter that packages good power, decent fuel efficiency and an ingenious fold-away third row seat."

    Buyers pay full price, wait months for delivery

    Steve
    Host
    Vans, SUVs and Aftermarket & Accessories Message Boards

  • outrunoutrun Member Posts: 539
    Conversely, one could say that the MDX is too small outside, and the Sequoia is something the MDX can't beat.

    To be honest, the Sequoia fit into our garage (we tested it), but the MDX couldn't. Reason? While the Sequoia is marginally wider than an MDX, the mirrors on the Sequoia Limited we were looking at had power folding side mirrors. This reduced the width to about 4 inches NARROWER than an MDX. That was the difference between fitting and not fitting.

    Our '01 RX300 fits without a problem.

    To each his/her own I suppose..

    -Craig
This discussion has been closed.