By accessing this website, you acknowledge that Edmunds and its third party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our
Privacy Statement, and you agree that your use of the website is subject to our
Visitor Agreement.
Comments
Every single claim has required me to invest 2 days on the telephone arguing with them to pay my claim. The $58.00 dollar labor rate is the latest twist they have come up with to frustrate the people that have brought contracts from them. They had paid my dealership in the past the labor rate without raising a fuss. Now all of a sudden it is not a reasonable rate.
I really thing Edmunds should have done a better job of screening the folks its does business with.
"Honestly" , "good faith" , "fair dealings" and "customer service" are not in Warranty golds corporate vocabulary now that the agent I dealt with has left the company. Jennifer was GREAT!!
The administrator from WG would take UNREASONABLE positions on things. The administrator at first denied my claim because I drove the car a block to the service station rather than have it towed that same block. The reason for denial, the contract says that "reasonable" means should be taken to prevent further damamge to the car after a problem is discovered. The administrator said it was NOT reasonable to drive the car a block after the check engine light went on. I should have stopped and had the car towed.
Thankfully Jennifer took care of this problem. She has since left the company. Gee, a talented individual that gave excellent customer service leaves the company not long after the new "get tough" policy on warraty holders is insituted.
I wonder why????????
Warranty Gold has still not gotten back to the dealership to approve the repairs. The dealership has put in SEVERAL calls to WG and NOTHING has come back. We are now on week two of the car sitting there waiting for WG to just return a phone call.
Concerning the repair autorization: In my experience, it helps to call (and even e-mail) the customer service of WG, not their administrator.
I did this in the same situation. The service representative was very friendly. He immediately called back to service station and connected the shop manager to the administrator. However, even for the WG service representative, who obviously know the direct phone number of his administrator, it took at least 15 minutes - with the shop manager on hold...
The shop did not like at all the WG. However, the manager told me that, while WG turned to be one of the worst, losing a lot of time on authorization is rather common with extended warranties. And, if I remember right, the same awful administrator services eight warranty companies.
Personally, I consider such a service to be a kind of borderline fraud, probably to avoid the payments. We discussed this with my wife, and decided against buying extended warranty for our new car. The warranty is for the peace of mind, not for extra troubles.
Even though my contract with them has more than enough paid for itself so far...If my engine or transmission do fail on me. Sucking up a $2-3k expense is tough to swallow.
I'm curious what went wrong with your aurora?
Did you have an engine failure?
My check engine light turned on before and I drove it for days before taking it to the dealer. All it ended up being was a faulty oxygen sensor. 60k miles later I have'nt had any problems.
Driving an extra block with an over heated engine on the other hand, would be a different story..
I do not know the full story on what is wrong with the Aurora.
It is a transmission issue, a radio issue and a suspension issue.
I have noticed that in the past on this board, someone from WG posts excuses for the company. I was wondering what fairy tale he/she was going to come up with for my situation. They have already lost the paperwork twice. I think the "severe sun spot activity has affected the computers" is next.
I am still wondering why Edmunds ( a company I respect) partnered up with WG. Did Edmunds want to tarnish its image a little???
Just getting to the administrator to file a claim took 5 days of being on hold endlessly and then mysteriously disconnectd. Faxing required maintenance records was almost as bad,many attempts were made before they went thru. The service shop gave up and told me I'd have to get them faxed. I don't blame them. Unable to get satisfactory results from the administrator I contacted Warranty Gold direct via phone. I got a sympathetic response and some excuse about litigation with their administrator, and a promise of an e-mail with instructions on how to get reimbursed for the covered repairs I had paid for. But, the e-mail never arrived.
Perhaps this still may be resolved, but the hassle and aggravation just isn't worth it.
Just a "heads up" to those seeking the "peace of mind" of an extended warranty.
As for the rest of you, PLEASE go to their web site and file a complaint against Warranty Gold. If their customer service has gone down, other prospective customers need to know, NOW!!
They also claim to be members of the Better Business Bureau's claims dispute policy. ANY unresolved complaints would sure hit them in the bottom line, so you might suddenly find yourself getting your phone calls and e-mails returned.
As for Edmunds, fagetaboutit!!! All they do is refer you to a PAID SPONSOR, which is little better than Martin Sheen doing voice-overs for Honda commercials. You don't REALLY think he gives a flip about Hondas, do you?? Why do you think Edmunds has referred people to three different companies in a little over three years?
GET BUSY!! Let everyone know!!
Here's the web site to go to for filing a complaint about Warranty Gold:
http://www.autowarrantyreviews.org/
Good luck!
Joe
So far, no one has come forward to either list their complaint on the auto warranty review web site, OR with the Better Business Bureau!!
I did a national BBB database search on Warranty Gold at so far, they are listed as satifactory. Go to:
http://www.centraltx.bbb.org/report.html?compid=98013592&national=Y
So what happened to all of you....not willing to list your complaints where it might do some other consumers some good???
Joe
http://www.denver.bbb.org/report.html?compid=25246&national=Y
As for Warranty Gold, it looks like they have a bad claims administrator that is giving them a black eye. I've fired off a message to Warranty Gold asking them whasssup. I'll post the results here if they respond.
Henry, have you tried calling Warranty Gold DIRECTLY and complaining about the administrator?
Hope everything works out for you!
Joe
kcram
Host
Smart Shopper and FWI Message Boards
This is the third week of trying to get a response from WG. After giving up on the Administrator I have contacted WG directly five times; talked to three different reps. All had the same line, blaming the Administrator for not living up to the contract they have with them. I was told that WG would process my claim directly and that I would have no problem getting reimbursed. All I needed to do was to fill out and return a claim form they were to fax to me. I got this same response each time I called. The problem is that they never faxed me the forms!!! When I call back I get some lame excuse about the length of their fax que. THIS HAS BEEN GOING ON FOR THREE WEEKS !!
As for posting complaints with BBB, I HAVE DONE THAT!! Absolutely no response from anyone. I will post a complaint with the autowarranty review site next.
GOT CHA
I'm 4 for 4 with WG so far...but I also have'nt placed a claim in over 8 months.
spyder98
I am not sure why so many (2 or 3 ?) people are complaining ... Anyway, I had a WG contract for over 4 years now, and I never had a problem with them. I took my car yesterday to a local shop for coolant leak (bad water pump)and some other minor problems. The main problem was to convince the shop manager to call WG to get an approval, anyway, he called, got an authorization to go ahead with repairs as well as a credit card number to charge it to and that was basically it. I dropped my car in the morning and picked it up in the evening.
I have only good things to say about WG and I will definitely buy extended warranty from them again.
HTH,
Josh
Rental coverage is included in the Diamond Plus package(ha,ha,ha). $30 per 8 hrs. of labor time up $150 for repair work and an additional 3 days for waiting for parts on a major job ( engine or trans rebuild ect.). My vehicle has been in the shop for (today will be 15). WG agreed to pay for 3 days($90) for the rental. 1 day for the labor charge, 1 day for the adjuster to show up at the shop, and 1 day for the trans to be shipped.
At this point, don't know when I will get my vehicle back. I'm hoping to have it back by the weekend.
Buyer beware of the fine print. This is my first claim, and with my experience so far(and the claim is not closed out yet) I would not recommend Warranty Gold.
carwizard1 - Since I bought my policy two years ago, does that mean I have to work with a different administrator than people who have bought their policy more recently, or does everyone work with the new administrator?
You might be working with the new administrator, I don't know how long WG has been with them. Your contract should tell you who the administrator is of your policy. Ask them if they are the new administrator of WG. My friend is getting a refund on his policy from WG because it has been a real hassle.
This morning, I tried to take the car to Tate Dodge in Annapolis and they told me that they did not accept WG, due to problems with payment, etc.
I am very unhappy and want WG to reimburse me for the oxygen sensor work and want them to pay for the A/C work that I need to get done...this is an issue I will not drop. I will keep you posted concerning this issue and will let you know what BBB and other avenues say during my quest on these issues. Thanks for reading.
The point is: Fully understand what you are getting into. If you don't understand, find out.
In the future, I will purchase an extended warranty that is put out by / or sponsered by the manufacturer.
I'm sure you've heard the saying "Fool me once, shame on you. Fool me twice, shame on me." I will repeat myself - Buyer Beware.
However, some of the WG praise most likely comes from WG themsevles, as in shills. These firms all appear to do it to each other. This just seems to be a dirty business. The extensive reading I've done on a number of sites, and the one-sided sample contracts I've looked at, scared me away from ANY 3rd party warranty "service".
Grobin54 is right on - "A fool and his money are soon parted."
I just checked my email and still did not receive a reply to my 2 emails that I sent WG on Monday...that is unsatisfactory in my opinion.
And once again, everybody's caution about not believing everything you read on the web is perfect. Have a nice day. I'll keep you posted on my claim status and lack of response.
1. Most people do not buy extended warranties, neither from WG, nor from its competitors. The negative information concerning the warranties, most probably, would incite the potential customer to drop the idea totally, and not to switch to other provider.
Personally, I decided against buying extended warranty for my new car, a 2000 model bought last year, after bad experience with the warranty for my older, 98 model car.
2. The market is fragmented. You are buying extended warranty either from manufacturer, or from a myriad of small, mostly unknown third-party warranty companies.
The biggest competitors in the extended warranty business are car manufacturers. Do you really think that GM, or WV, or Toyota are using this form of negative advertising targeted on WG? It would be definitely a bad business. Very dangerous from point of view of legal liability, if not for other reasons.
On the other hand, the smaller competitors, flying under legal radars, hardly can gain a lot of business at the WG expense. Even if a potential customer will not drop the idea of buying an extended warranty, what is probability that he will switch to the specific third-party competitor? One chance of thousand?
3. My own experience with WG, while not so bad as reported in some postings, is not good either. WG paid for repair, and its customer service representative were very helpful and friendly, but it was very difficult to get to administrator. In result, my car was in the shop for a whole week: repair took 3 days, and waiting for approvals 4 days. For me it is not acceptable.
On the other hand, I believe the problem is not specific to WG, but common for third-party warranties. For the following reasons:
1. The repair shop manager told me this is typical for extended warranties, that to get to administrators is very time-consuming. He did not complaint, though, concerning payment rates or denial of approval.
The shop is a rather busy place. Firestone, Hamden, CT. Have 9(?) bays, all of them practically always occupied. Open 7 days a week, 7 to 7, or 8 to 8, except on Sunday. Obviously have a lot of experience.
2. When I called the administrator, it was clear from its voice mail prompts that they are working with several warranty companies. Eight companies, if I remember it right. There is no reason to think that the policyholders of the other 7 companies receive better service than the customers of WG.
There is just to many bad things said about Warranty Gold or any other warranty like it.
I got a 5 year 100k for not much more then WG price.
I feel I made the right choice.
I'm glad it all worked out for you...I just wish I would've gotten the dealer warranty rather than the WG. It's 7 days and no reply to my 3 emails...the WG standard is showing it's true colors.
I have a 97 Suburban 4x4 that had tranny problems a few months ago. I took it in to my local GMC Dealer and told them what kind of warranty I have. The service writer check it out and then called the 800# and spoke with someone at WG and within minutes had OK to tear down tranny.
It was about $1800 in repairs in which WG covered minus my $50 ded. I don't exactly remember how long it took, but Im sure it wasn't more then 3 days from the time I took it in to the time I drove off with a new re built tranny.
So far that has been the only time I have had to deal w/ WG.......and absolutely had not had a single problem.
TRON
PS- Tron, it seems like your posts are like schoolyard rumors. I thought this whole time that you were a legitimate customer with a legitimate problem. Shame on me.
Well WG or any other internet based warranty company don't look good either. There are so many financial details that these companies should post. Like NYSE companies, you can read all financial details about them.
In these type of discussion groups or web sites, everything should be considered as shoolyard rumors regardles of + or - unles information is coming from reputable company.
If you are interested in reading my story of woe, I have and will continue to post updates on this forum for as long as it takes to come to a resolution.
Thanks