Pull Ahead Credit-BMW Won't Credit Last Payment.

Comments

• kyfdx Moderator Posts: 236,586

  January 2018

  mikeleti said:

  Need some advice here please.
  
  Was in a 36 month lease, 34th automatic payment due on Dec 26 was made.
  Took possession of a new 2018 320 on Dec 30th.and turned in the 2015 to the Dealer.
  I discussed the pull ahead with dealer and was told the payment made on Dec 26 would be refunded by BMW Financial for a total of 3 months Pull Ahead Credit.
  
  BMW Financial is now saying that the Dec. Payment will not be refunded and only 2 months pull ahead was applied and to talk to the Dealer.
  So essentially I am paying for a car I no longer have for January.
  
  There is no Pull Ahead documentation included with my lease papers of any kind from the Dealer.
  
  We are talking about (1) $350.00 payment, so not a lot of room for legal advice.
  
  Anyone else have this issue??
  
  How should I proceed??
  
  Thanks
  
  

  I’d talk to your salesperson first, and then the F&I manager. Specifically, the person that told you the payment would be refunded. If they made a representation that turned out to be incorrect, they should make you whole. That it’s just $350 makes it that much easier for them to rectify.
  
  If that doesn’t work, you could pursue it through BMWFS, but I wouldn’t hold out much hope of that. After all, they didn’t make the promise.
  
  A respectful request to the dealer might work. I wouldn’t even insist they pay it. Just tell them BMWFS won’t refund it and ask them to fix it for you. See what they come up with, before suggesting they just give you $350.
  
  If none of that works, just chalk it up to bad luck, or a learning experience.

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• mikeleti Member Posts: 49

  January 2018

  Thanks,
  I'll try again, but I am not seeing the dealers involvement part.
  The 3 months Pull Ahead is Promised by FS, I paid FS not the dealer.
  One would think that FS would refund the payment once the old car was turned in and another was leased.
  
  

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• kyfdx Moderator Posts: 236,586

  January 2018

  mikeleti said:

  Thanks,
  I'll try again, but I am not seeing the dealers involvement part.
  The 3 months Pull Ahead is Promised by FS, I paid FS not the dealer.
  One would think that FS would refund the payment once the old car was turned in and another was leased.
  
  

  Sorry, I'm just reading what you wrote:
  I discussed the pull ahead with dealer and was told the payment made on Dec 26 would be refunded by BMW Financial for a total of 3 months Pull Ahead Credit.
  
  You've already tried BMWFS, and that didn't work, right?

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• mikeleti Member Posts: 49

  January 2018

  Correct, so far.
  Sent another email to Dealer General Manager and BMWFS.
  FS Said they are working with the Dealer in my behalf.
  I don't get it, I am paying for a car that could actually be sold to someone else by now...
  To be continued !!!!

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• kyfdx Moderator Posts: 236,586

  January 2018

  mikeleti said:

  Correct, so far.
  Sent another email to Dealer General Manager and BMWFS.
  FS Said they are working with the Dealer in my behalf.
  I don't get it, I am paying for a car that could actually be sold to someone else by now...
  To be continued !!!!

  Good luck... hopefully, you get something.
  Be glad it's not a large amount of money.

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