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Any Questions for a Car Dealer?

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  • racer63racer63 Member Posts: 83
    I assume you talked to the Service Manager who made things right? Probably the most effective would be a letter to the dealer principal, just stating how happy you were with your overall treatment at his store. Since you are looking at this as an over all positive, I'd leave out the gory dent detail that potentially could get somebody in trouble.
  • racer63racer63 Member Posts: 83
    I'll throw out a minor rant, and this isn't the only time it has happened to me.

    My '00 Celica had to go in for 2 recalls, neither of particular major merit, one for running lights being too bright, and the other for a master cylinder inspection. What finally made me set the appointment up was the car started throwing random Check Engine lights the past two weeks, which would stay on a day or two and go out. While I have a fair collection of tools, I don't have a reader that will pull codes from a Toyota ECU.

    I took it to the closest dealer, where I typically by all my self-installed maintenance parts from. Drop it off in the morning. Authorize the OBD2 diagnostic scan ($95-pay for the scanner in 4 plug-ins). Get a call from the Service Writer, who tells me, in this order:

    "Your car needs an oil change." (It has Mobil 1 in it, just put in 1500 miles ago).
    Me: Huh? Why?

    "Well, it is overfilled!" (This motor has a documented problem spinning rod bearings when driven enthusiastically - the easy insurance is to run it between a 1/4 and a 1/2 quart high - my car this morning was actually just over the line.)
    Me: Explains the above, along with what is in it.
    "Oh, you did that on purpose?

    "And, you car is burning oil." (one of the glitch/features I've had, and others too, with Mobil 1 in small high rpm motors is that using a quart every 1000-2000 miles is not unusual. This car has done it since it was switched over right after break-in. No repair was offered, unless I was getting led into an upsell for a $5k engine rebuild.)

    "Also, your spark plugs are worn out, and air filter and pcv valve need changing."

    (These are all possibilities, however they are the OEM iridium plugs, with a change interval of 100k, which usually means lifetime. The car has 95k on it. So, OK. The air filter got done about 18 months and 23,000 miles ago, and how this car breathes junk into the airbox, I'm sure it is time. As many PCV valves as I've checked/changed over the 25 years of doing my own maintenance, I've never had one where the ball check inside was stuck. But anyway...)

    "And your Mass Airflow Sensor is bad" (Don't necessarily doubt this either, but the dealer method is to R&R, where typically some appropriate application of automotive cleaner potion for electronic components will bring them back to life.)

    Maybe I'm being a little sensitive. Yes I authorized the diagnostic, but the pocket picking attempt was a little to blatant for my tastes. Especially since this condition status call was the third time an oil change was brought up since I set up the appointment. Also, I was already in their system as a regular parts customer.

    The bottom line is that I can do all the needed work, iridium unobtanium plugs and all, for about $250 tops at the parts counter and an hour of my time. To have them handle it would have approached $1k, assuming the MAF sensor retails for the $300-400 they usually do.

    I understand the need to turn a profit in a business, I need to do that myself in my employment, but there needs to be some adaptation to the type of customer being dealt with. I know I'm a little weird in that I do my own work by and large. I also realize the majority here are on the sales side of the stores, but is this an unreasonable expectation?
  • kdhspyderkdhspyder Member Posts: 7,160
    You will get a survey from Toyota directly in the mail. You can fill it out online or mail it back to Toyota. since you are so pleased simply mark each box with Excellent and whatever the highest score you can give them 5/5 for example. A few days later the dealership will get your survey from Toyota ( good or bad ) through its intranet. The Service Mgrs job depends on getting a total annual score at least near the nationwide average. Your survey will help.

    Mentioning a specific person who went out of the way to assist you cant hurt either. And why not stop by if you have the chance and just drop off your manually filled out survey with the service mgr to let him know that you know how important the surveys are. Hey you might get some preferential treatment in return another time but it doesnt hurt to be nice and grease the wheels if you will. Money or tip is declasse' but cookies ?.. why not?

    The survey is critical though.
  • rroyce10rroyce10 Member Posts: 9,332
    ... **It's a case of tax avoidance, you would be very hard pressed to prove it to be tax evasion..**

    I always love this part of the discussion .l.o.l..

    Remember, when it comes to taxes (right or wrong) you're *guilty* until you prove yourself innocent - and depending on the state, it is tax evasion ... Mathias probably has the best feel on this one.



    Terry.
  • bcb1bcb1 Member Posts: 149
    >>>Maybe I'm being a little sensitive. Yes I authorized the diagnostic, but the pocket picking attempt was a little to blatant for my tastes. Especially since this condition status call was the third time an oil change was brought up since I set up the appointment. Also, I was already in their system as a regular parts customer. >>>

    Buddy, I feel your pain. I have a Yukon that I've owned since it was new, and I was getting a bit of exhaust rattle, either in the muffler or cat converter. No biggie, I figured the dealer could tell me which, and either fix the rattle or replace the offending part.

    Wrongo! They came back with a big, bend over and take it up the rear estimate to: "reconfigure the exhaust", replace both exhaust manifolds, trans flush, engine flush, complete tune-up, and a few other hare-brained things that I didn't ask for. The total was a whopping $2,400. All for a little exhaust rattle. The worst part, is having to pay a $125 diagnostic fee, when all I did was ask to have a friggin' rattle in my exhaust fixed! Needless to say, that service manger will never see my business again.

    Oh...and the fix was easy. Find an almost-new OEM muffler taken off a new Tahoe on Ebay for $29. With shipping and all, it came to about $90 total. Have the local indie mechanic shop install it for me, another $200...but he changed my oil, installed the muffler, rotated and balanced my tires, and did the power fuel injection cleaning for that price!
  • bdr127bdr127 Member Posts: 950
    I call it fishy because the only reason the dealer is brought into the transaction is to cut down on the sales tax amount for the new car buyer.

    No, that isn't the only reason.... The dealer also takes car of all the paperwork, including state paperwork, license plates, registration, etc. There is a definite convenience in working through a dealer to do this.
  • dino001dino001 Member Posts: 6,191
    Yeah, once I got my previous Escort (which was about 6 years old at the time) for a service and they came up with the list three times as long, including some really funny things that I don't recall now (some of their concerns were legitimate though). The list got significantly shortened after visiting local inependent shop. The best part on their list was timing belt the very same dealership with the very same advisor replaced couple of months earlier. You may imagine I did not come to the place again.

    2018 430i Gran Coupe

  • 4boy1girl4boy1girl Member Posts: 1
    I am looking to buy a 2006 oddysey. I have a dealer pushing an '05 with 11 miles at a good price. Another dealer is telling me this is a bad idea. That any dealer with a shipment of '05 at this point have to be refurbished cars or worse. Is this dealer trying to steer me away from the '05 because they cant compete with the price or is that legitimate statement?
  • british_roverbritish_rover Member Posts: 8,502
    Is the 2005 a used car or just a new car with miles? If it is a new car with miles or an untitled demo it might have been a service loaner or used as a shuttle of some sort. Nothing wrong with buying one of those and sometimes those can be one of the best cars to buy. You get a good discount on the car cause of the miles, all of the new car incentives still apply, and any issues a new car might have had during the shakedown cruise have been taken care of.

    Take the car for a good long test drive though maybe even overnight if they will let you to make sure the car isn't doggy. You don't find to many doggy hondas but every once in a while you will.
  • raybearraybear Member Posts: 1,795
    Of course he's trying to steer you away!
  • audia8qaudia8q Member Posts: 3,138
    I agree with the other poster that a nice letter to the owner or General manager would be great. Most folks don't bother telling anyone unless they had a poor experience...I'm sure the dealer and the service manager would appreciate your letter.
  • bdr127bdr127 Member Posts: 950
    I can't imagine it being a loaner or demo with only 11 miles.... Probably just left over from last year. Like others said, take it for a loooong drive, take it overnight, etc. Make sure that it feels alright. You might just get a great deal. BTW, of course the other dealer is trying to put doubt in your mind... They want to sell their car. (If they hadn't put doubt in your mind, you wouldn't have posted here. :P )
  • snakeweaselsnakeweasel Member Posts: 19,592
    Remember, when it comes to taxes (right or wrong) you're *guilty* until you prove yourself innocent

    In this case no tax court will find it as tax evasion. similar cases have been accepted by the courts so unless someone can prove it was illegal you will be safe.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • isellhondasisellhondas Member Posts: 20,342
    Who wants to get dragged into court even if they will probably prevail?

    An "in and out" is murky at best and we won't do them.

    The dealer is BUYING the car and then SELLING it to the new owner. Any smart dealer will insist on running the car through the shop and doing at least a safety inspection on it. It may very well need brakes, tires and other things replaced that the first person thought were just fine.

    And then, the transmission decides to leave this world a week later? Guess who's on the hook?

    No thanks!
  • steine13steine13 Member Posts: 2,825
    The dealer is BUYING the car and then SELLING it to the new owner.

    Well, that's pretty much what car dealers do... heck, I've been known to do it myself :-)

    And then, the transmission decides to leave this world a week later?

    So what?

    I understand why some dealers won't do in&outs, it's their choice, but I still don't see the problem.

    At least in MI, the dealer can tell the buyer to go climb a tree... "AS IS".

    I had a conversation with the UC mgr at the Subie dealer by my house... I asked him about a car he had on the lot that was strictly a wholesale piece.. he said absolutely no problem selling me something with high miles and "as is -- where is"... we didn't do the deal in the end, but he was very straightforward about it.

    There's a federal sticker in every car that has a place where you can check "AS IS -- NO WARRANTY". What are we to suppose that means?

    I just don't see the big deal. Maybe OR is different...

    -Mathias
  • robr2robr2 Member Posts: 8,805
    #1 does not apply, as you cannot "trade in" a leased car unless you own it, and if you don't buy it from the leasing company, you DON'T own it.

    Mathias - I'm well aware of that. I was discussing the situation with a vehicle you own outright. IMHO, it's silly to buyout a lease vehicle just to sell it right away. Worse than just paying the sales tax on the used car is the fact that you've already paid the full sales tax on it when it was leased (as least here in MA).

    Actually, I think one can avoid the sales tax when buying the leased vehicle by not registering it. Here in MA, you don't pay the sales tax until you register it. No registration, no tax.
  • robr2robr2 Member Posts: 8,805
    At least in MI, the dealer can tell the buyer to go climb a tree... "AS IS".

    Not in MA. IIRC every used car sold through a dealer has to be warrantied in some fashion.
  • exb0exb0 Member Posts: 539
    IMHO, it's silly to buyout a lease vehicle just to sell it right away.

    That is an interesting point. If the residual is lower than the trade-in value of the car, do I have to pay taxes on the residual if I trade the car to a dealer for a new car? I live in Virginia, if it makes any difference.
  • kdhspyderkdhspyder Member Posts: 7,160
    VA is one of the 'gouging' states. NC is not. In VA the price of the new vehicle is on which the taxes are based; e.g. $20000 sale price x 3% = $600 in taxes.

    On your trade - the lease for example - you already paid the full tax on the original sales price back when you took the lease out; e.g. $25000 transaction price x 3% = $750 taxes paid . Thus when you 'trade' it in or if you were to buy it outright you dont owe any taxes.

    Therefore if you have positive equity vis-a-vis the residual value it's just pure cash in your pocket or additional downpayment. No taxes due.
  • catamcatam Member Posts: 331
    I am looking to trade my Accord on an Odyssey. I would expect that their will be about $10K difference between my trade value and the Ody price. I am planning on leasing the Ody. When calculating my lease payments I should expect to pay taxes only on the $10 K.
    Is that correct??
    Thanks for any info.
  • isellhondasisellhondas Member Posts: 20,342
    I'm not in OR, I'm in WA.

    All I'm saying is for a low/no profit deal it just isn't worth the trouble and risks.
  • stickguystickguy Member Posts: 53,330
    I think it depends on the state, I looked into this recently in NJ, and was told by the dealer that I would NOT received a tax credit for my trade in against a lease, only on a urchase. Really not sure of the nuances, but your best bet is to ask the finance manager at the Honda dealer, since they wil know the specific rules in your state.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • exb0exb0 Member Posts: 539
    kdhspyder, thank you for your reply.

    Your answer makes a lot of sense, however, I am confused. :) The reason I am confused is because when I leased my wife’s Odyssey, the salesman told me that I have to pay full tax on the original sales price at the origination of the lease, and if I decide to purchase the van at the end of the lease, I will have to pay sales tax again on the residual value.

    I guess the salesman who sold me the van was “confused”.
  • isellhondasisellhondas Member Posts: 20,342
    With a lease, you pay tax as you go with every lease payment. If you choose to buy it at lease end, you pay tax on the residual.
  • volvodan1volvodan1 Member Posts: 188
    It depends on the state. I sell on the Iowa - Illinois border. In Iowa the consumer pays tax on the lease payments. In Illinois you pay tax on the purchase price of the vehicle. If you were to buy the vehicle at the end of the lease you pay tax again in IL.
  • robr2robr2 Member Posts: 8,805
    Just like MA. You are paying the full sales tax incurred by the leasing company based on the purchase price. If you buy it at the end, you pay the sales tax you incur.
  • bretfrazbretfraz Member Posts: 2,021
    Volvodan is exactly right. In IL you pay sales tax on the purchase price of a leased car, eventhough you really are just renting the car for a specific amount of time.

    And if you live in the City of Chicago, you get to pay both city and county taxes on a new car lease. I don't know what the rates are today but 10yrs ago that meant you paid 13% sales tax on a LEASED vehicle. Oh, and the city charged you a wheel tax of $90/yr (that one has prolly gone up too).

    Welcome to Illinois!!!!
  • jeffyscottjeffyscott Member Posts: 3,855
    The sales tax in Chicago is now 9%. :surprise:

    USA Today

    So if you really pay double on the lease residual that is effectively 18%!
  • bolivarbolivar Member Posts: 2,316
    This is a nation-wide forum.

    What is the purpose of these 'tax' discussion?

    Each state has widely varing applications of taxes on new, used, trade-in, lease, etc etc etc.

    It's counter-productive to discuss this, especially the ones that state 'No, that's not right, here is how it's done!'. When it only pertains to one state.

    Now, it would be fine for someone to ask 'How are taxes or fees or licensing applied to a such-and-such transaction in the state of XX'. Then let someone from State XX answer to the best of his knowledge.

    Otherwise, most of the postings on this subject is just wasted bandwidth.
  • kdhspyderkdhspyder Member Posts: 7,160
    LOL.. that was the original question.. about taxes in VA. But since it is a national forum.. lots of people in Chi, OR and NY also read it so it's interesting for them.
  • bretfrazbretfraz Member Posts: 2,021
    I don't think the discussion is counter-productive and a waste of bandwidth (lying is counter-productive and I don't think anyone is doing that), the information is hard to follow since the context is confusing. What would be more productive is to have a sticky or a thread where people could share what they know about local sales tax laws, then organize it state-by-state so it would be a good resource for members. It could be edited and expanded as more info was available, ala Wikipedia.
  • jsylvesterjsylvester Member Posts: 572
    On a new car, tax is net of trade.

    On a used car, tax is calculated excluding any trade (new car dealers have a better lobby group)

    On leasing a car, all the sales tax is paid up front on the lease, rather than monthly.

    Ohio is fast becoming a state of old or less educated people, so they have to keep coming up with new ways to generate more tax dollars to keep the inefficient state government lurching along.
  • mirthmirth Member Posts: 1,212
    And then, the transmission decides to leave this world a week later?

    So what?

    I understand why some dealers won't do in&outs, it's their choice, but I still don't see the problem.

    At least in MI, the dealer can tell the buyer to go climb a tree... "AS IS".


    Yeah, but let's face it, a lot of people have a major blind spot when it comes to "AS IS" or "NO REFUNDS" signs. They believe they are entitled to return anything, anytime and will turn the thing into a holy war if someone tells them they can't.
  • squirreljamsquirreljam Member Posts: 71
    Ok, guess I started this whole tax mess with my original question about an "in and out." :)

    So, here's some clarification on my situation and intent. Here in MO (Missouri), you don't pay sales tax up front on a lease but rather on each monthly payment. That means no tax has been collected on the end-of-lease residual value of the vehicle. As a result, if you buy your own car off lease, you DO owe sales tax on the purchase price, and you DO have to register it, and pay, to get the clean title in order to sell it. Assume with me that the car in question is worth a couple grand more than the lease residual value.

    My original question DID ask if I could avoid paying sales tax by having a dealer do an in and out. My intent was to pay the dealer for the trouble. After both you guys and an in-person dealer telling me that's not likely, I fully accepted that it wouldn't happen, and I understand why.

    My follow up idea is/was this - since the car is still worth more than the lease-end purchase price, I should be able to make some money. Would a used-car guy at a dealership ever just buy the car from me? In other words, walk into a local Nissan store, find the UC guy and ask what he'd give me for the car. Then, assuming it's more than the buy-out price, accept his offer, he'd pay off Nissan and cut me a check for the difference (for ex.: buyout $13K, car private party value $15K (dealer retail maybe $15.5K?), dealer buys from me for $14 K, I make $1K, dealer can still retail the car, making $1.5K less expenses).

    Seems to boil down to: do dealers ever just buy cars from guys off the street?

    Interested to get all your thoughts.

    Squirrel
  • robr2robr2 Member Posts: 8,805
    So you're the trouble maker that even got Mathias riled up enough to yell at me!!

    I'm not a dealer. Yes dealers buy cars from guys off the street every day. But it has to be worth their while. I think $1.5K may not be enough for most.
  • mikefm58mikefm58 Member Posts: 2,882
    " Seems to boil down to: do dealers ever just buy cars from guys off the street? "

    Carmax does exactly that.
  • stickguystickguy Member Posts: 53,330
    Since the dealer does not have to pay sales tax when they (effectively) buy out your lease, it would avoid the big tax hit on you if you did it all yourself.

    I do know one person that lucked out and had her lease vehicle worth quite a bit more than the residual (timed the SUV craze right). So, she was able to trade it in on a new one, and applied the positive equity.

    But, I bet it doesn't actually happen that often.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • kdhspyderkdhspyder Member Posts: 7,160
    It's very rare especially since G/F/C started giving away the store the actual market values have plummetted vis-a-vis the residuals. To be above residual now the vehicle would have to be rare and pristine. I did have a Tacoma that a prior client leased 4 yrs ago and forgot to drive ;). It has 21K miles on it and he had $1000 positive equity on a $13K residual. Very very rare tho.
  • zodiac2004zodiac2004 Member Posts: 458
    Doesn't seem to be all that rare to me.
    My BIL has had positive equity applied to his last 2 leases, trading in an Integra and a Accord EX V6 coupe - both leased thru Honda dealership financing.
  • allplasticsallplastics Member Posts: 1
    I am going to be looking for a certified pre-owned car in a couple months. Probably Volvo or Acura. As many (if not most) of these vehicles have come off lease, but their advertised prices are usually set at full retail...is there any way to research what the original lease residual was on any particular vehicle? It's easy to figure out what the term of the lease was from the Carfax reports. An estimate of the (then) MSRP shouldn't be too difficult either. If I could estimate what the residual was, I would then know what the dealer paid for the vehicle and would have an idea if there was any reasonable room to negotiate.
  • kyfdxkyfdx Moderator Posts: 265,427
    I'd check out swapalease.. You may not find leases that are expiring real soon, but you might see some from the same model year that expire this coming summer.. Many times, the residual amount is listed in the ad.. This can give you a rough idea.

    Keep in mind.. the dealers don't necessarily pay the residual price.. especially, if it were set artificially high at the time of the lease.. A lot of lease returns go through the auction, and the dealers buy them at the market wholesale price.. This is a number that is much more useful... You only need that lease residual number, if you are looking to buy the car from the lessee...

    regards,
    kyfdx
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  • ashleaashlea Member Posts: 2
    I have a 05 JGC that is a lemon. I have contacted Diamler Chrysler concerning this matter and they have yet to respond. BY law in Arkansas they have to respond within 10 days of receiving my certified letter. I now can demand a refund or replacement. But, really unsure of who contact for the refund or replacement b/c all I get are customer reps who are really not that helpful. What is the fastest way to get this matter resolved?
  • jb_turnerjb_turner Member Posts: 702
    Hire an attorney.
  • mikefm58mikefm58 Member Posts: 2,882
    " But, I bet it doesn't actually happen that often. "

    I got very lucky with the 99 Odyssey that we leased in November of 98 when they first hit the showroom. We traded it on an 01 Accord in May of 01 and got $3K more than the lease buyout.
  • im_brentwoodim_brentwood Member Posts: 4,883
    Guys... Taxes absolutely depend on the state.

    On leases... some states charge you the same sales tax as if you bought the car (TX, IL, etc). And some of them AGAIN charge tax on the car if you buy it out (IL) and some do not.

    Some charge you tax on the payment (FL, MO, etc)

    Some charge tax on the difference between the cap cost and the residual (NJ).

    Not all states give you a tax credit for the trade-in.

    And with regards to the pass-through, some states REQUIRE a car to pass a state safety inspection or be capcable of passing if sold. Some states require a car to be smogged.

    So e have a Range Rover that needs tires and brakes to, I would assume, pass a state safety inspection. Assuming it's got the usual 18s.. that's about $1,000+++ for new shoes. Brakes? $500 internal if it's just pads. And what else?

    On top of that we still need to handle the DMV Paperwork, have a finance manager handle the transaction, book the car into inventory, explain to the used car manager who is likely paid on averaging a certain amount per copy why we did a "$0" deal...etc.

    In other words.. assume all the risk and at the very least make nothing? I don't think any intelligent businessperson would do that.
  • british_roverbritish_rover Member Posts: 8,502
    Also if it is a CPO there are mandatory fees/costs that the dealer must absorb and or pay to the manufacturer. For our Land Rover CPO cars the fees we pay to Land Rover range from just around a 1000 to just under 2000 dollars depending on year and model.

    Then you got to put new brakes and tires and, if the lease was say a 30 month 15k one you know the guy who leased the car originaly probably did not do either, and the car needs both. So there is another couple of 1000 plus whatever detail /reconditing costs there might be as well.

    Bottom line you can't know what the dealer paid for a used car cause every used car is unique. The carfax will probably tell you how the car was aquired as well. Normaly it says if the car was put up for auction.

    Don't concern yourself with what the dealer paid for the car concern yourself with what you will pay. As long as you are happy with the price you got and feel you paid a fair price then everything should be fine.
  • hansiennahansienna Member Posts: 2,312
    AGREE 100%.
    I know the tax situation in Colorado, Wyoming, and Utah but it is interesting to read about GREEDY tax structure in other states.
    It also informs prospective buyers where they can purchase a vehicle without being ripped off as much in sales and use taxes, documentary fees, dealer add-ons, additional dealer profit, etc. :shades:
  • jlawrence01jlawrence01 Member Posts: 1,757
    I know the tax situation in Colorado, Wyoming, and Utah but it is interesting to read about GREEDY tax structure in other states.

    For the record, EVERY state collects taxes differently than the other states. Utah gets it from higher personal and business taxes than some other states. It is all based on how the legislature decides to do it. If people disapprove on how it is done, they generally tos the bums out. Ask the Tennessee ex-governor who thought the state should have an income tax.

    I do know that most Illinois residents would not accept the level of education that you get from the very underfunded Utah public schools.
  • jaserbjaserb Member Posts: 820
    "I do know that most Illinois residents would not accept the level of education that you get from the very underfunded Utah public schools."

    Ouch. I got an excellent education in an underfunded Utah public school, including 6 AP classes completed in high school. Not sure why you would take that potshot. Keep in mind that Utah has the highest birth rate in the US, which directly affects the per pupil spending.

    My only direct experience with Chicago is with the pizza, which is outstanding. Unless you have direct experience with Utah public schools kindly keep your opinions to yourself. What this has to do with cars I have no idea, so I expect the hosts to bring the hammer down shortly.

    -Jason
  • catamcatam Member Posts: 331
    Since I live in Utah and am looking to lease, does anyone know specifically what the tax laws are with leasing.
    I am looking to trade in my car, but I would only likely do that to receive the tax credit of my trade in value to decrease the taxes on my leased vehicle.

    BTW, I was also educated in Utah, but I am not naive enough to believe that spending $1000 less per pupil provides the same quality of education. Exceptional students will do well under most any system, its the one's who struggle to keep up that suffer when you don't spend a little money to help them out.
This discussion has been closed.