Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Mazda CX-9 Problems

2456727

Comments

  • k1200k1200 Posts: 40
    I have not installed any other items to my vehicle, on occasion my drivers side window will open about 2 inches, when I hit the button to close it , it will close then immediately open all the way.... several times.... i sometimes have to pull over push the button and just about when i think its at the top i have to turn the vehicle off to stop it right there. When I restart it stays put and then I can use it as normal.
    And I mentioned somewhere in this forum that my drivers seat will inch up in small increments. And I would not have thought it was true until I left my video camera running inside the vehicle just to see what was going on.
  • k1200k1200 Posts: 40
    have that keyfob checked out, you know if you press and hold the unlock button for more than 3 seconds it will open the windows and sunroof also.... it could be sticking, hopefully thats all it is
  • maltbmaltb Posts: 3,572
    I wouldn't trust any aftermarket (and some factory) alarm systems. As vehicles get more and more complex, the electronics become more sensitive. You must be taking your car back to the same dealer that installed the system because any other dealer wouldn't touch it until the system was gone.
  • I tried holding down the button, however nothing happened. Called our dealership, they said they will fix problem. However, they will need to keep the car beyond a day. Bummer, but that's the way it goes, I guess.
  • cericceric Posts: 1,093
    k1200,
    You know that some of the so called "factory accessories" were actually installed at the port by workers who might not have been properly trained. Maybe one of the installation went bad and messed up the electric system of the CX9. Do you have accessories that relates to electric system like auto-dimming mirror, Sirrus Radio, Remote Start, etc?

    If I were you, I would list all issues, and have them debug them all and have a loaner while they are doing that. If they cannot fix them all after three trips, you can cite Lemon Law on it and demand a new CX9 (or money back).

    Good Luck.
  • k1200k1200 Posts: 40
    I know what you mean , but I did not have anything like that installed, its just the basic touring package. So let me update you on what happened today.... went to pick up the vehicle... had the wife in tow as my witness , paid for everything, started it up pulled off and at 30 mph a very bad vibrating started as if the bearings were removed or as if the wheels lugs were not tight, when I made the u turn there was that clicking noise again. I drove it right back into their shop and demanded that they fix it or be prepared to replace it... this is B.S. and I know I dont have to put up with it. I said to the guy " c'mon you are a mechanic, fix it, if you cant just say you dont know how"
    I told the mgr. that once this car or (if) this car is up and running I will get rid of it.
    Oh I cant wait until they send me that "how did we do survey" I see some unemployed mechanics in the near future
  • k1200k1200 Posts: 40
    So here it is once again... the mysterious electrical issues. Vehicle runs fine, park it turn it off and the interior fan comes on full blast usually runs for about 2 minutes then shuts off(not normal) Two days ago it did not shut off and it ran until the battery flat lined on me. The dealer told me he had never heard of this when it happened the last 2 times "they could not replicate the issue" since it can happen intermittently. But this time I drove it straight to them and literally pulled the gut outside and told him "go ahead turn it off" Which he did followed by "oh my, I have seen this before" Now keep in mind he just said he never heard of such an issue and even went on to say I know what part you need and this and that .bla bla bla..
    My wife stood there with me and stared at him in disbelief and out of the blue just said to the guy "you're a dick". And what a coincidence I just got one of those JD Powell surveys about the car and the dealership. I will not hold back on what im going to say.. But I will say this.... I will never buy another Mazda ever, I will be looking at BMW, Infinity, Lexus. Not because I want an expensive car (i dont) but when I owned my BMW they fixed it right the first time , and always treated you like a human.
  • I have had the same thing happen to me.
    It is hard to know when it will happen but it does.
    I have not take it in yet but I will at the next check up date.
    Keep me posted
    Thanks
  • aviboy97aviboy97 Posts: 3,159
    I'm sorry to hear you have been having this issue. You should try servicing your car with another dealer. Remember, the way a dealer does business is not always a reflection on the auto manufacturer.

    Since you brought up being treated like a human being, your wife in no way treated the service guy like a human being. I hope they refuse to service you from now on.
  • k1200k1200 Posts: 40
    Of course I know that the service is not a reflection of manufacturer, and I do have another dealer that I use now.
    But as far as how the "guy was treated" give me a break, you needed to see the line of people and listen to the B.S. song and dance he gave to each customer. If you cannot handle the work load then they should get more staff, if they cannot fix an issue then BE HONEST and state it. Most people respect a person that will give them straight talk. Theres nothing like leaving your car with your trusted dealer on Friday , call the back on the following Thursday and you get "you know I been meaning to call you".Believe me the service guy got off lightly. Going by your resentful, over protective feelings ... are you a service rep. ?
  • aviboy97aviboy97 Posts: 3,159
    Going by your resentful, over protective feelings ... are you a service rep. ?

    No, I'm not. I'm a human being. You are the resentful one by looking forward to rip them apart on a JD Powers survey. You said so yourself. That is text book definition of resentment.

    No matter how incompetent I may find someone in any customer service industry, I would never say that. I would pursue other avenues to channel my dissatisfaction, and look for a resolution. I would never insult someone because then I would lose all credibility, and why would anyone want to help me after that? Insults never help the situation.
  • k1200k1200 Posts: 40
    Ok, let me apologize first.... I will admit I probably got a bit heated, you would have to have been there to feel what all of us felt. Basically I was looking for anyone that had a similar incident since this had been ongoing. I absolutely was not trying to be nasty to you and I know I dont have to apologize, but I feel I owed it to you. This vehicle has spent more time in the shop than in my driveway. So I did find another dealer who is doing the right thing, and the survey has not been filled out, So I guess this is one of those time where another voice (aviboy97) has actually made a difference and gave me reason to pause and rethink.
    Kudos to ya aviboy97
  • aviboy97aviboy97 Posts: 3,159
    There is no need for you to apologize. Part of being human is letting our emotions get the best of us. Believe me, I've been in your shoes before. I know how you feel ;)

    I will say, I hope you let that dealer know why they lost your business. I have a funny feeling you are not the only one dissatisfied with their service. :sick:
  • k1200k1200 Posts: 40
    wow... talk about a weird morning.... so let me give you an update.
    Im at the store , my phone rings, its the original dealers the service rep. in a voice that was almost a whisper he asked "where is the vehicle and was I driving it" I told him was out and about. He said "park it,dont drive it" I had to ask why and his reply was there is a real danger of an electrical fire or system failure and that Mazda is working on a solution and he again restated his request not to drive the vehicle. I did let him know that its going in to another dealership this evening for repair.
    If you are interested I will keep you updated if the repair does the trick.
  • aviboy97aviboy97 Posts: 3,159
    That's news to me. I'll ask my service department about it. I'll see if I can help you.
  • k1200k1200 Posts: 40
    Ok,
    thanks.... when they do fix it I will send you the info as to what they say. He just said a couple of quick things "module replacement and couple of other things" When I get the info I will give it to you, this way (if) you see the symptoms you can nip it in the bud.
  • cericceric Posts: 1,093
    If indeed something was wrong from factory and would cause a fire, you will see a official recall very soon. :cry:
  • k1200k1200 Posts: 40
    So I went in with the vehicle and they actually took it in right away they said they knew what the issue was. After about 2hrs it was ready, I was told it was a relay and they showed me the old one that literally turned to ash, saying that the problem is it burns out but does not short out which is where the fire issue could arise.

    part # G110-67-730

    guess i was fortunate not to have had a fire, but it seems to be fine now.
  • cericceric Posts: 1,093
    If this is a common issue for all CX9s, I bet that Mazda should be very busy making a recall right now. The last thing you want (as Mazda) is to have "CX9 caught on fire" in the news. If we don't see such recall soon, maybe someone messed up your CX9 during previous fixes.
    I am betting on the latter.
  • k1200k1200 Posts: 40
    Hmmmm , that could be a possibility, I hope there is not anything else looming over the horizon . Will keep you posted .
Sign In or Register to comment.