Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see May lease deals!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
To jasdmw, at 39,000 miles that was my second set of rotors. What could cause the second set of rotors to go and have it replaced again? It's a new car, delivered to me with 10 miles on it. The reason why I brought the car in again was that each time I drove the car at different speeds on or off highway, I would get this rubbing sound. I'm not sure how to explain it. And that rubbing sound would get worst with speed. It's gotten to the point where I would feel vibration through out the front car. From my steering wheel to the floor. This problem was there after replacing the first set of rotors. When I brought it in, thats when I found out that I need new rotors. The same one that was replaced at 32,000 miles. I was so mad, I didn't know what else to do but to have it changed. When I got my car back after replacing the rotors (2nd). The problem that I had brought it in after the first set of rotors was still there. I called the dealership and complained that the problem was still there. So I had to go back in the following week and took it for a test drive with one of the service manager there. It took him less than 5 minutes to diagnose the problem. Whats up with that? I'm wondering to my self what else could go wrong? The reason why I brought a new car is to avoid all this hassle. I found myself visiting the dealership where I got the car more often than I visit my in-laws.
I contacted National Toyota about my unsatisfaction of the new car after I had found out I need another set of rotors at 39,000 miles and how I was treated at the dealership.
I was told that they would contact customer relation dept. and would hear from them in 3-4 days. Weeks went by, nothing. Called national again, weeks went by, again nothing. I just want some answers to why I'm having so much problem with the new car. It's gotten to the point it's at the regional office. Their response to me was " every body have different driving habits." To my understanding that they are blaming my driving habits. I personally don't buy it. If its my driving habits, I would be going through rotors like crazy, right? I asked them to expand on it their conclusion, "everybody have different driving habits ."
I'm not sure what to make of it. What do you or anybody think? Any personal experience with arbitration out there? Maybe I'll get an answer by going through arbitrator. Any suggestion? Does this dealership have incompentent mechanics working on my car. I feel like dealership is passing the buck, and no one whats to deal with me.
Thanks wicnut
I wonder if they over-torqued the wheels when they reinstalled them after replacing the first set of rotors. That can warp them.
Doesn't explain the bearings though (or maybe it could?).
Have you put this in writing? Maybe a written complaint to regional and cc the dealer and your local Consumer Protection agency would get you some relief since they seem to be ignoring your phone calls.
Steve, Host
Good luck.
Steve, Host
I figured , toyota needed time to address it . when I got the recent info from this site ,(about a fix being available ) I became persistent.
I did told them the the van squeals like a pig. it's a new van, did it from 1500 miles, has only 10,000 now and it's unacceptable.
I'm in westchester ,n.y. I mentioned to the dealer service dept. that I had a part # . didn't tell him I got it from this site. he wasn't interested in it . said he'd check if there's an applicable fix using my vin #.
when he called me back , all he said was that they would order the parts , & schedule an appointment when they came in .
the service inv. says
472021 rear brake shoe R&R
2 42431-08012 drum brake
1 04495-08010 shoe kit,brake
2 47427-08010 plate, parking brake
I hope this helps . I havent driven it more than 50 miles . not long enough to see if the squeal is fixed. I haven't felt the brakes to be grabbier yet,but , I will pay attention to it, after reading one of the above posts.
How difficult is it to replace it; can a mere mortal do it, or is it surgery of the type that I should have a mechanic tackle?
thanks for your input!!!
However, I have now run into a little problem that I would greatly appreciate some help with. My CD player won't let me put a CD in it. I'm pretty sure there isn't a CD in it. I have obviously hit the eject button and nothing comes out. However, my wife was driving it the day before I noticed the problem but she does not remember putting a CD in it either.
It seems that there is a single bar within the unit that prevents a CD from entering the player. I would guess that I need to hit a reset button our something, but I don't know how or where it would be. If anyone has any suggestions I would greatly appreciate it. I don't want to have to pay a mechanic for a seemingly simple problem.
Thanks,
Barkley
I drove through a big puddle of rain water on the
Interstate.
I still don't know why the AC light blinked and
the AC shut off.
I had to take it to the dealer to get the dashboard lights to work again. They fixed it, but it was never the same, the dimming feature never worked, and i was always wondering when it would eventually cut out on me again.
The instrument cluster can be accessed using nothing more refined than a phillips head screwdriver. Just pay attention to where the screws came from. It will also be necessary to disconnect the electrical plug connectors to the mirror, emerg flashers, rear vent wings and rear fan, etc. but this is simple. Plan on it taking probably an hour or so to do. One piece of advice....if you are replacing a bulb as I was, beware of the fact that there are different sizes of bulbs which illuminate the instruments....unfortunately, I had ordered the wrong one from toyota ahead of time, so I needed to drive around without the instrument cowling for a day or two (it was either that or put it back together and take it apart again when the right bulb was available).
Clarke
Thanks for all of your help. I do not think that they would have done the fix had I not gone in loaded with the info that I received here. It still pulls to the left but they tell me it is the tires. We'll see!!
Thanks again,
Clarke
Clarke
BTW, the new shoes worked out; no more noise :-). Nice to have a new, free set of rear brakes, too!
In my case, I suspect the shoe noise may have been due to the mileage, my van has travelled 75000KM (45000 Mi). The original shoes probably were seated to the original drums. When the new drums were installed, the shoes didn't "fit", i.e., the braking surface of the drum was flat and smooth and no longer matched the surface or seating position of the shoes.
Mine is MY2001 with 27700+ miles only. Invoice shows
472151 REAR BRAKE DRUM R&R
2 42431-08012 DRUM, BRAKE
C/S REAR BRAKES NOISY REAR DRUMS OUT OF ROUND REPLACED
This was done last Saturday by Brunswick Toyota, Rt 1, New Jersey
I had printed the info from this site and gave to the service advisor.
Thansk everybody!
John
Clarke
I have a 2000 Sienna which just passed its 3-year warrantee period. My rear liftgate cannot be opened because its handle mechanism is broken and will cost around $300 ($180 labor plus $60 part).
Actually the broken part is only a tinny, plastic, cable actuator that can be seen outside from underneath the handle. When you pull the handle outward, the actuator transfers your pulling force to the internal cable. In theory glue can be applied to connect the broken parts but I wonder there is such strong glue.
Could somebody tell me where I can get an after-market part? I want to try DIY but don't know how difficult it'll be. Any suggestion is really appreciated.
Tony
I think the worst that could happen is that you may break a couple of clips getting the inner panel off the hatch, and Home Depot & Lowes sell universal replacement clips.
There's always epoxy if you want to try a kludge fix first.
Steve, Host
my handle on my '99 broke about a year ago....I have the TOYOTA super-duper, platinum, no deductible extended warranty!!!!
........it was not covered!!! Cost me north of $200 to have it fixed by the dealer.
Not pleased to admit it, but misery loves company.
The problem is that due to the design, there is NO way to open the liftgate other than with the latch, Makes you wonder what would happen if god forbid you were stuck in the van (rollover accident) and had to try to get out thru the rear gate.