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Comments
My heater having an issue also they are fixing under same program or it alone would have cost $1200+ now heater and crack repaired for $400+ still ridiculous.
had a service bulletin regarding this problem with the Natl Highway Safety Adminstration
but they are unwilling to take care of their "problem" if the car is out of warranty. It is outrageous of them to take this stand. I filed a report with the Natl Highway Safety Adminstration. Maybe if everyone who has this problem filed a report with them , then
they would see the enormous problem this is and issue a safety recall
defect.
This is not a first time for this type of issue and Ford knows it. Push your dealer to replace at minimum cost.
I've tried dealing with Customer Service and the corporate office of Ford Motor Company, plus with our local Ford dealership in Owensboro, KY, which is Champion Ford. No luck from anyone on getting it repaired, though they acknowledge it's a common problem.
So, here is my next step: I am starting a Facebook page highlighting this problem. I shall post pictures of my cracked Explorer, and encourage others to join it and post their photos. If Ford still doesn't repair this flaw, I shall make a video, post it on YouTube, and hope it goes viral.
Look for me on Facebook soon. I'm thinking of calling the group Ford Explorers on Crack, or something like that. Surely, Ford will not like this negative publicity and do something to fix all Explorers with this problem.
good luck! (btw, I still have my part, sold the explorer).
They had this same problem before 2002/003 models and their is a service notice for it; they must be buying from the same company. I thought Ford got over this after the tire problem (lack of customer care).
Will let you know how it turns out
It just looks bad.
What it is not, is a safety issue.
I had the panel crack on my '02, it got replaced and the replacement cracked, too.
Second time was probably my fault.
The fact is, 2002 was the first year the Explorer had this design.
To me, the clouded plastic headlights I see across many brands is more of a safety issue worthy of the NHTSA.
Thanks!