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One day I went to gas up and there was considerable back-pressure when I removed the gas cap. Then the car wouldn't take any fuel. I brought the car to my dealer, Riverbank Volkswagen, in Stamford, CT.
That was a month ago. I still do not have the car. The dealer replaced a pump in the gas tank, then part of an "EVAP" system, then the entire fuel tank explaining that the tank was "imploding.". They gave me the car back and the problem started again one block away from the dealership. I returned the car the next morning.
After waiting for "VW Engineers" to see the car, the dealer determined that "wires were crossed" at the factory. The dealer then told me that when they fixed the wiring issue, the thumping stopped, but a check engine light was on indicating a problem with the EVAP system. Hence, I still do not have my brand new EOS.
Volkswagen Customer Relations has been useless. I am growing progressively more frustrated with both the dealer and VW, and have recently demanded the car be replaced. I now have to initiate lemon law proceedings in hopes of encouraging VW to do the right thing.
The sad part is I loved the car. Yes, there were tiny leaks, the car rolled backward and held gallons of water in the door wells, but the car looked great and ran like hell. I've never received more compliments and thumbs-up about a car. It's a head turner and with the 2.0 is nimble and exciting to drive. At least that's what I can recall. It has been a month since I drove the car. Has anyone had this problem?
Anyhow, about this thump noise ... is it distinctively loud? I'm wondering if I'd be able to hear it over the stereo. I do have a tendency to listen to loud-er music )
I'm wondering if these (most talked-about) issues have been resolved on the 2008 models (crosses fingers).
Anyhow, any input would be greatly appreciated.
Sometimes when I come to a full stop on a steep grade and then try to get moving again, I can take my foot off the brake and push down on the accelerator and nothing happens except I roll back in the opposite direction. The engine does not rev up and the gear does not engage. I have to roll down to the bottom of the grade and stop before I can get anything to happen. This has happened to me on several occasions and I have ended up trying to avoid steep grades. I do rolling stops when I can't avoid it.
VW has been unable to duplicate this when I've taken it in to them and tell me no one else has reported this issue. Am I all alone out there?
I also have minor leaking around the window but typically only when I take it thru a high pressure car wash.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
It happens even on the not-so-steep hills and it's like a nightmare to drive in San Francisco. I read the owner's manual and it suggests using the hand brake which is like going back to the manual shift car made decades ago and I don't even know how to drive a stick. Even though this car has DSG, I feel it is not acceptable when I am driving it as an automatic. I didn't pay $$$ to downgrade to manual shift car! I contacted the service department at dealership and I was told that they have never heard of this problem. Looks like many owners are having the same issue here. I spoke with other car owners who drive Tiptronic or similar, and it does not seem to happen to other makes. I am taking it to the dealership tomorrow.
I have experienced a total loss of power when I step on it. I have 4600 miles on it and a couple of times I have turned out into traffic, which the pedal down and BAM it is like the car stalls and then it picks back up and goes like hell! Anyone else experience this. The RPMs just drop. It sometimes happens when I back out of a parking space and put it in drive, I press the accelerator and it starts to move forward but then hesitates really bad and then gets moving...
Does this sound familiar?
I didn't feel like making an appointment a week in advance with the dealer for a simple oil change, so I bought the VW oil filters for the parts department and had a local mechanic do my oil change with synthetic oil at about 3500 miles, but now that I am approaching 5000 miles, the warning keeps popping up that maintenance is due.
Do I have to take this to the dealer to have it reset? I looked in the manual, but could find anything related to this.
STEVE
2.0T w/DSG
Dynaudio/Nav
18" wheels
Black on black
1. Top leaked. Dealership fixed w/VW product after pretending to have never heard of the problem (why do these idiots insist on humiliating themselves when there's so much anecdotal evidence online?)
2. Rattle in dash fixed by dealership (or fixed itself as the dealership claimed they couldn't find the source of the rattle. I read an industry review that refers to the rattle as ubiquitous suggesting the rattle is a hallmark of VWs.
3. Inside trunk release didn't give enough time to exit the vehicle and open the trunk before the trunk lid closed again. The original dealership claimed to have fixed it but when it happened again I took it to a different dealer and, so far so good. I did get a lot of laughs showing this to my friends.
4. A few minor missing nuts and bolts the original dealership claimed to have put back but didn't. The second dealership also said they would take care it of but didn't. (They said they ignored this because I didn't pay the $3.00 for the part which I told them was missing from the getgo and should be under warranty. My car has 3K miles on it. Are all the VW dealerships this inept?) Now they say they are ordering the part.
5. The body must be made of silly putty because I have 2 dings on the doors caused by the most miniscule of bumps. I try to park as far from other cars as possible and usually look for parallel spots. I've found I can park in the most remote part of a parking lot with no cars around for hundreds of feet and still, some [non-permissible content removed] parks right next to me. Maybe the car's magnetic.
6. By far the most frustrating problem and one that has revealed the shortsightedness of those I've dealt with is the satellite radio. I got the 3 free months of SIRIUS signal and it promptly screwed up cutting in and out and flashing "linking.." on the nav screen. I immediately contacted the original dealership where the guy who sold me the car said he'd heard of this problem and, in fact, the dealership had replace several reception "boxes" located in the trunks. When I brought the car in for service they circled their wagons and claimed to have never heard of the problem (which, again, is all over the net for anyone to verify). Before I dropped the car off I contacted VWUSA and told them of the situation. As my 3 free months were drawing to a close I requested VW underwrite another free trial period since I hadn't had the opportunity to really gauge the quality of their programming. I was told they would review the problem after the dealership found the problem. The dealership claimed there was nothing wrong with the setup and VWUSA refused to cover another trial period. Now my 3 free months are over and I am being besieged by SIRIUS' sales in the form of daily phone calls and eMails, to renew my subscription. I told SIRIUS my Catch 22 problem explaining that their marketing plan to whet our SIRIUS appetites was being wasted and suggested they go online where a lively discussion is waging about the incompatibility of SIRIUS and VW which SIRIUS admits is an issue (VW claims they've never heard of the problem). I am currently waiting for SIRIUS to get back to me having asked them for an additional 3 free months to accurately assess their product however if the incompatibility issue isn't fixed what good is another 3 months of poor signal? Haven't heard back from them.
7. The side bolsters on the front seats are so big there's precious little space to get in and out of the car without banging your butt into it and the constant butt banging has scratched the cheap leather. I've tried to use the EZ access button on the seat to motor it back enough to enter and exit the car without banging into the side bolster but it seams this only works with the door open making it difficult to impossible to use for this purpose. The problem here is exacerbated by the fact that, although the seats are quite articulate, there's no memory. My wife drives the car too and we are quite different in size and with all the directions the seat is capable of motoring it's nearly impossible to find the same, comfortable position.
My question is Do the Bears have a chance at next year's Superbowl? No, SIRIUSly...is anyone else having these issues and what has been done about them?
Even with all these problems I love the car. I've experienced the rolling back problem in Park but I'm dealing with it. The trunk is a joke. The windshield washers spray over the glass and into the cabin when the sunroof's open. I've seen a great looking aftermarket rear valance that accommodates a dual exhaust which I've got to have
Again thanks.
The fun of an EOS completely out weighs any of the tiny problems and character the car might have.
One recommendation is the darker interior, because our light tan gets dirty quick and you have to dry wipe the dirt first, otherwise if you use a cleaner it is set in the leather for life. I learned that the hard way. This is my first convertible with such a light color interior. If you use the wind shield over the back seat, the dirt is even worse because it gets trapped on the seat by the wind collecting under the shield.
rob60657
Thanks to all who have posted their experiences. It really helped in the few weeks we researched the car before buying. I had some reservations due to the leak issues but decided to take the chance and I'm now glad we did.
Does anyone out there have 40,000 miles or more yet on their Eos? Just wondering how the reliability has been and whether the driveability has degraded at all.
I drive about 90 miles a day round trip to work and my average mileage is about 30mpg. I have driven on longer trips and gotten as much as 35mpg.
Overall the car is a blast to drive. No degradation of performance at all
thanks for any info
Of course the dealer can not duplicate the problem and no codes are recorded.
I still love the car. It is a year old now, and I wouldn't trade it for anything!!!
If anyone finds a fix, please share it!!
Seeing the EOS the movement of hardtop down, I feel it brings me into the future, I feel it’s like a time machine, and I feel the car is gonna fly, which is my dream too.
I have found and loved EOS, since the start searching for a new car because of my 5-year-old car was hit and totaled this June (fortunately, my sister was not injured, but has been traumatized), and it looked like brand new, smelled like brand new, and looked absolutely gorgeous and was maintained in an excellent and very well condition, exceptionally clean and shine inside and out, the whole nation has less than 5% of used cars like mine, my old car was the best of all used cars in the world, but I did not get a reasonable settlement for this car wreck from the other party’s auto insurance company! Nothing I could do.
However, I have set my eyes when I first decided the first stop at the VW dealer, my younger sister saw me nodding my head, and then I had been waiting for the car for a few months.
Been waiting for a long time. My 09 eos lux was finally here. The first day driving home from the car dealer was a real adventure. It turned out to be one!
This has been really very so frustrating!!!
I have owned a VW EOS 09 model since this Oct. 18, 2008.
But it started since the first day that when starting the engine or just unlocking the door with the remote control key, All four windows suddenly started to go down completely ALL at the same time! I have tried to pull them going back up, really rare times they would. Sometimes the moment as I pulled the up buttons, the windows would just stop and stuck in the middle on the way and then went down completely again. If the windows were willing to coming back up either I pulled individual power window buttons or the one-touch button, but they would go down again, or as this window was up but another would go down, and I tried to pull them back up again, then they going down again, or I pulled up button but it went down, , it has never ended by doing so! Again and again, over and over! Day after day! The windows and I were doing “tug of war”.
I called the car dealer; they said there shouldn’t be a problem. And so I have been really patient waiting for “the phenomenon” to become better. But it has become worse and worse! The windows have refused/resisted to come back up! And I heard clicking sound from the doors continuously. Yet, All power window buttons would not work almost all the time no matter how I tried during driving or stopped or parked, and so I must have tried everything/any action to let the windows close completely whenever I parked the car, then I turned off the engine immediately and got the key and out of the car and locked!!! Otherwise, even if the engine was turned off, the windows might still go down either somewhere else in the middle or completely. Yet, the power windows are supposed to have power/worked at least 10 minutes after the engine is off, but a NO!
I spent some bucks going onto the internet to ask “Just Answer.com” to see if there was anything I could have helped myself to fix it. The master technician from internet believed there may have an issue with the left front door window motor. He said the dealer should be there to take care of it for me! And he said, up to this date, he has never seen one case like this. Also, I had read through the booklet to see if there were any tips to help fixing the windows problem.
Thus, I called the car dealer for service immediately, they answered no appointment time was available!” So, I waited , finally when I got an appointment time, the day was raining!! Therefore, I could not go for a service because when I started the engine, all four windows would not close back up! And the trip to the car dealer is at least half an hour.
So I waited for another appointment time, and during which time it had been raining and raining! Do you think I could go anywhere with this BRAND NEW CAR?! The place where I live with no public transportation, do you know how much trouble it has caused without being able to use my car???
I set up an appointment via internet thoroughly by filling out all needed and extra info for a car service, but the dealer internet service website did not reply me whether the appointment time was confirmed or not, I asked again to make sure, the internet “teller” would not care, finally the email replied to me to contact the service directly?! So, three more days had passed, I got an appointment time.
The day driving to go for the service on I-40, it had frightened my sister because of the windows suddenly moving down, and there was no way she could help to make them all going back up while sitting on the passenger seat. After raining, the day was really windy and chilled, plus the loud noise from the outside made us really uncomfortable! So, while I was driving, I had to do “multitasking” by sparing my time, my eyes, and my mind trying and waiting for the windows to go back up one window by one window! This was not the end because after the windows were back up, they would go down completely over and over, and I had been trying to do this action again and again all the way on the way to the service.
At the dealer, the salesman came and said to us; luckily the car is still under warranty! Yeah!! Of course, I only have owned the car for a few days!
Unfortunately, after waiting for two hours for the car windows to be fixed at the service, the manager told us that they could not fix the problem because they did not have the part. They said the problem would only have to replace the one-touch power window switch. He told us to wait two or three days to go back, and they will call us. It’s been a week, we haven’t got any call.
At this point, you should understand how we got home and how we have been suffering from the car windows problem! Can you believe it happens to a brand new car!? I have never heard!
Now the weather gets chilly and chilly, about 32F at mornings and nights, the time as I got out of school, the temperature is 50F and chilly wind blowing. There were days the wind was heavy and blew fallen tree leaves and dark thick dirt into my car.
I had been trying the website “customer care”, “contact us” WWW.VW.COM , but every time as I clicked “NEXT” after entering VIN, it always told me “oops, you made a mistake , ERROR, can not load the data right now, try again in a few minutes ” I had never succeeded. I was very sure that the VIN was correct all the time when it was typed in. Then I tried to complain via “VW information center”, you know what? The dialogue box only showed me the first two lines of my typing, and the submit button would not come up on the screen for me to click on; I did not succeed eithe
I have been really frustrated with Problematic power Windows!!!!!!!!!!!!, and more!?
My sister blamed me “look what you’ve got spending that much money?” And my friend teased me “who wanted the hardtop convertible?”
I have lost confidence with this brand new vehicle, I can not stop to think how much trouble and repair cost I am gonna spend after warrant period!? I am very confused now if I want to keep EOS or not.
Today, I asked roadside assistance to tow my car in for the service because driving becomes a hazard.
That is my story. That is my EOS!?
???...
I love my EOS , but I would drive both if I were you. We selected the EOS, and love to drive it every day!
STEVE
VW seems not to understand HOW TO BUILD A NEW CAR THAT DOESN'T BURN OIL!
previously, i drove a volvo s40 (loved it!) that burned thru brakes.
But buring oil is a DANGEROUS problem for VW in that the average US driver does not expect their new $36,000 vehicle to burn a quart/1,000 miles.
my VW Driver's manual does recommend checking the oil levels EVERY fill up.
Frankly, i think VW has been deceitful. They've built a problem into their vehicles.
This warning should have been put on a damn sticker inside the glove compartment! That way, I'd see the little note before i bought the darn car.
I now won't buy another VW .
I really love my EOS, but this is really frustrating. Can you imagine a quart per 1000 miles, when you brought it in for an oil change you wouldn't have any oil left.
Not to mention the recommended oil is expensive and an oil change at VW is $90. and they will not top it off without charging you for the oil.
Bad customer service on VWs part. The dealer agrees with me, but there is nothing they can do.
I guess this is common in VW 2.0L engines, although I have read the engines that have been rebuilt by the dealer no longer consume oil.
My recommendation is to check your oil between oil changes.
VW had to COMPLETELY replace my entire transmission at 9K miles!
then 6 months later, the car wouldn't shift into anything other than drive or neutral (no reverse, or park- try getting your keys out in THAT mode!... not!!)
the 'surging' is something that i first noticed on my test drives, and found less surging on the Non-Sport model. (dunno if sport pckg is still offered, v-6 is no longer offered). i now simply 'baby' the accelerator to get around the surging
and the 'lag' on acceleration is certainly more pronounced when cold (crappy car when cold, frankly).
the window's issue is entirely due to VW engineers on crack! they have designed in these problems with that mini auto-open feature when you turn off the car.
i know why they did it (easier to close doors with windows slightly open), but it makes for b.s. like you read here on Edmunds.
and try driving this car in wet weather! my left pant leg gets wet every time the driver's side window 'mini-opens'!!! not a car for the Pacific Northwet!!
VW ought to be ashamed with themselves for designing a car like this!. I've found VW customer service on the phone to be much more responsive that trying to deal with them online...
trunk is pretty small in this car.
but ski's fit just fine
(and i'm a real estate agent, and can fit 6 open house signs easily in the trunk- even with the top down!)
Thank God I only leased my '08 Eos for 24 months. It leaks, creaks, rattles, burns oil like an Indy race car, and has multiple other ridiculous quirks. All of this backed up by an untrained Dodge dealer, smarmy customer "advocates" in Michigan, a regional rep In Tampa named bobby figgs? who refuses to and apparently doesn't have to return customer calls, an un-emailable president, and a general non-customer-oriented approach to product satisfaction that is unbelievable in today's economy. Any time you call a customer service center and told that "we allow a certain amount of water leakage into the cabin of an eos" or "the industry standard for oil consumption is one quart per 1000 miles," you know you're being handled by a crusty old black beetle with a bad german accent. Buut, Brooke Shields does seem to enjoy her routan! If you have to drive a car every day, like most people in this country, you'd have to be a moron to pick a vw eos. It's rancid schnitzel.
I have no complaints and nothing but praise for this car. I do wish VW had more consistent build-quality and a better customer care network through their dealerships.
I had my EOS for 21 months and could not stand the oil consumption anymore so I traded it off. I took a big loss on it, but I was very frustrated with VW customer care.
I absolutely loved the vehicle and if I had it to do again, I would buy it again, but with the more expensive 6 cylinder engine. Hind sight is 20/20.
My VW dealer was very sympathetic, but since I was not burning 1 qt or oil per 1000 miles yet they would not do anything.
For anyone reading this, the EOS is an awesome car, just stay away from the 2.0L engine. Actually any VW with the 2.0L burns oil from what I read on the Internet, Jetta, Passat, Beatle the VW 2.0L is just bad news.
VW really needs to address this because it will give them a bad reputation.
Pam Emerson
The EOS is such a fun car, the 2.0T is such a disappointment.
RUN RUN RUN as fast as you can away from this car its a nightmare!
FYI
http://www.nhtsa.dot.gov/
It is worth a shot, if they get enough complaints maybe they will be forced to do something. :confuse: