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I mean, its your money, and if you want to take the hit and get into something else, no skin off my nose, but...if I could get a new tranny on a 75k car for free...I don't know that I'd trade it right in.
If ours is not fixed, we are going to try and use the lemon law to replace ours...it's been in the shop for over 4 weeks total and we bought it on May 28th.
I just found out I need a new one at 80k. Have seen all the troubles here and read about the lawsuit settlement. Frankly, the text of the settlement at hondatransmissionsettlement.com does not say anything about imported Canadian Odysseys not being covered. Just says must be US resident and car less than 109k miles after 1998.
My dealer says that Honda of America will not cover it. I knew from the start that the regular warranty was not valid due to it being Canadian, but this is a Honda "legendary reliability" brand issue and they should want to avoid driving customers away. If I wanted a minivan whose transmission would fail at 80k, I would have bought a Caravan for a LOT less $ (even including the import deal).
BTW, I HATE the "grey market" label - salt in the wound. :mad: Not only are they not paying for any warranty work, but the term implies that I did something semi-illegal. Nothing illegal about importing a car - I checked carefully and did it right.
I've done lot's of research and this is a major issue - I'm surprised another class action hasn't occurred as with the 99-01 generation; I had seem multiple cases of folks that are on their 3rd or 4th trans by 100k. In many cases, honda has helped in lower mileage cases but ONLY after many rounds of fighting over it. Then the rebuild fails after maybe 20 or 30k. Even if I could put out 4k for a new trans I can't take the chance it'd be toast after 30k.
It seems like lately more folks are in the same boat as me with Honda offering no assistance whatsoever. Replacement cost is typically 4k +. These are fairly expensive cars (mine was 34k) for such poor reliability.
I have even found similar stories about non-Odyssey models (accord etc) with half as many miles as mine having auto trans trouble -
Wikipedia even has a good description of the defect and some history on it -
http://en.wikipedia.org/wiki/Honda_Odyssey
The five-speed introduced in 2002 suffered early wear out and failure of the transmission's third clutch pack. This causes large amounts of clutch debris to migrate through the transmission and block flow of transmission fluid, caused slipping, poor or no shifts, or sudden down-shifts from 5th gear to 2nd gear. Under some conditions, the second gear could overheat and break, causing the transmission to lock. An oil jet was added to lubricate this gear but this did not solve the third clutch problem[2
This was our third Honda but looks to be our last. I can't help but wonder how much of this is Honda USA vs. Honda in Japan;
You've got 109,000 miles on your car. Your situation is not the same as those who have had multiple transmissions. You've had one that lasted 109k. That's really not unusual for ANY car with that kind of mileage.
100k is the life of the car to many people. I'm sorry it failed, and maybe I'm just conditioned by my American car experiences, but I'm not sure why you think Honda is going to pick this up.
But then again, this is coming from a guy who had a steering system fail on an American car that was 3 years, 1 month old and had 21k miles (out of warranty by a month) and who had GM tell me tough luck, bad break, here's your bill for $2500 for a new steering system, so maybe I'm jaded...
I don't expect Honda to pick it up by any stretch - however, given the extensive history on this part, I wouldn't expect them to offer nothing, after keeping the car for better than a week.! I've found many examples of folks post 100k that they have covered 50/50! (I expected less than that, maybe a token good faith gesture - one of my early calls to Honda indicated this was not an unreasonable expectation)
They told me a new trans for this goes for over 4k, without the ECU - I'd dance in the streets to get it done for a couple of thousand.
Really, nobody expects more than 100k on a ~35k car? I put 200+ k on a GM transmission 25 years ago! Notwithstanding much worse stories, my point is that many people may not realize how extensive this problem is, and should realize that Honda very well may tell them to go pound sand.
This is my 3rd Honda and this was quite unexpected - your last sentence made my point exactly; albeit this is not as severe case as yours, I'd come to expect the "tough luck" stuff from American car companies, up to now that certainly has not been my experience with Honda (as now seems to be).
Not expecting a handout. And frankly, I just wanted to check all options before I repair or sell this thing. It is a business deal. They are under no obligation to me apparently, but I am under no agreement to buy Honda next time now that I know the score.
If you troll through enough of these forums, I think you'd see that on balance, Honda is probably the most generous manufacturer when it comes to product failure. Now, I don't blame you for feeling the way you do, at all, and I don't even own a Honda, so I'm not schilling for the company, but when it comes time for your next purchase, perhaps instead of giving Honda an advantage, you'll just view them all equally because if your tranny had failed on your 109k Sienna--which, statistically, is probably almost as likely to happen as it did on your Ody--you wouldn't even dream of getting anything from Toyota.
Its true on American cars, absolutely---though I will say that I consistently paid quite a bit less for them. You do get what you pay for. Now, however, an 08 DGC-CTC costs more than an 07 Ody by a significant amount, so we're looking at the Ody.
We drove a Sienna but...frankly...we just didn't like it was much, even if all things were equal. So that steers us to Honda.
BTW--I wouldn't assume that highway miles mean a heck of a lot when it comes to a transmission. Rotors, brake pads, even suspension, yes, but not so much on the tranny.
Are you both 100% sure Honda will do nothing for you? Have you taken it as far as it will go?
Now, regarding what Honda will do for me- I have pled my case everywhere, including Honda of Am, Honda of Canada, my regular dealer, other Honda dealers. The reason for my post was a last ditch effort to see if anyone else has had luck with any other avenue.
Here is what I have learned: If a Honda is bought in Canada and immediately imported to the US by a US resident for use in the US, all warranties are canceled (knew that already for the base factory warranty). Turns out that Honda's interpretation of the settlement is an extention of the factory warranty to 109kmi for the trans. From their perspective, I never had any warranty to extend. My VIN is not even in their system (so they say). Now, it is interesting that the factory warranty is cancelled for everything EXCEPT safety and emissions items. And BTW, this does not apply if you buy in Canada, live in Canada and then move to the US - they will transfer your full warranty. So they CAN do things, but they won't. This is their way to attempt to stem the "grey market" of cross border buying.
Also, clarification on that term: I believe that they intend the term to refer to dealers sort of violating Honda's own rules on selling for cross border traffic, not the buyers per se, although you do feel like a criminal at some dealers. It is perfectly LEGAL, and possibly even easier under NAFTA than it was, but Honda does not like it because they want to price for each market separately. Honda of Am and Honda of Can are two separate profit centers. Still, word to wise Honda dealers - be careful of using this term with customers who might feel that you do not want their lucrative service business or future possible sales.
Finally, my local dealers service mgr told me that he gets 4-5 cases like mine a year - Canadian bought Odyssey with failing transmission. That's a lot of cases nationwide and that's just a fraction of 99-01 Odysseys.
And, in the end, he did offer me a deal since I have been a long term service customer - remanufactured transmission at part cost and he would pick up the labor - ~$1800 total, 3 yr, 36 mo warranty (the std warr.) Not the perfect outcome, but at this point, for an 81kmi vehicle, I'll take it and hope to get another 3 yrs out of this vehicle before shelling out for another minivan. Not what I had expected from a Honda, but it is what it is.
Plead the case with Honda's...got a RE-MANUFACTURED transmission out of the deal,but had to pay about $800 for labor.
This a known,documented,DEFECTIVE transmission!! Honda Motors should be 100% liable !!! Why are they getting away with this abuse?
Did anyone tried to take Honda Motors to court ? Contact the news?....We should!!
In addition....because of the publicity on those failing transmissions ,the resale value went WAY DOWN !!! My van is in mint condition,but can not get more than $5000 for it.
By the way, the JD Power ratings on this (the Edmunds) site give the 01 Odyssey a 4.5 out of 5 rating for powertrain reliability! Kelly Blue Book has similarly high ratings. Either we are a rare bunch of cranky malcontents or this gives you a calibration on these ratings. It is as if the inertia of the Honda reliability brand outweighs actual data.
How common is this problem? The lawsuit estimated that the cost of the extension of the warranty by 9 months and 9000 miles was about $180M, I believe. I do the math at $3k a pop and I get something like 60k Odysseys that will fail within that window. If they sold a million Odysseys from 99 to 01 (a generous guess) that would be 6% failing just between 100 and 109k miles with many more before that. Maybe it is not every one of them, but it is clearly not just one in a million.
Second I had the work done last week and the final cost was $1068. $841 for "parts" and $161 for labor + tax. So the folks who are only paying for labor GUESS AGAIN, my bet is we are paying "dealer cost" on parts + labor. And I plan to send a letter to Honda and my dealership requesting the $841 be refunded.. I'm sorry that some may not agree, but I am tired of being cheated. Honda knows darn well they have bad tranny's and instead of recalling them and changing them completely, their trying to hide it and when it's disputed they are putting the same tranny's right back in "rebuilt".
My next step, depending on the response from Honda and my dealership is the BBB and Florida states attorney. :lemon:
The service advisor actually tried to talk me out of it (not hard, he just pointed out that it wasn't called for yet), but I told him do it anyway, given the history (he kind of nodded at that).
For $75 every 3 years, it is a pretty cheap preventive maintenance. Besides, I figure that if the tranny does crap out after the warranty expires (30 days from now!), it gives me much better ammunition for getting a replacement on them.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I bought a 2003 odyssey EX from a dealer (not a Honda dealer) six months back. I had it checked out at a repair shop before buying and everything looked ok. Last week I felt a little roughness while shifting. I had a oil change scheduled this week and asked the dealer to check it out and yes I got the answer that there was a internal failure in the transmission and the cost was 2900$. I was too shocked to reply back and just came back. What should I do? The vehicle has only 53k miles on it.
- I do not have any service history since I bought it only 6 months back.
- I checked the class action website and this vehicle was not part of it.
- Should I ask the dealer to talk to honda? or should I call honda?
- What are my chances?
- Should I check with some other transmission places and get it done for a cheaper price?
Thanks for any help anybody can provide.
You will want to contact Honda Customer Service (not the dealer) and they will give you a case number and do some research. Given the low mileage I would expect they would likely cover a good deal of the cost or perhaps all of it. This is only based on several forums I've checked out and many stories of good results.
Mind you, there are also quite a few cases, like my own, where they refused to do anything. Mine had 109k on it (had it new) but they offered nothing and wanted to charge me $4100 for a rebuilt one. I got the impression this was due to the fact that I did my own trans fluid changes which seemed to mean nothing to them. I also found a post where a car with the same mileage got them to pay for the full deal - incredible. So there is a wide range of responses (too many bad in my opinion) but I would say you have a good shot with a low mileage vehicle.
Also check out:
http://www.odyclub.com/forums/
Go to the "Has anyone reached 75k without trans failure" thread - you'll see many posts similar to your issue - I would copy off the examples of Honda paying for the replacement and send those to your case manager.
The experience has taken me from strongly recommending Honda to being committed never to buy another...but hey, if they hadn't just left me hanging I'd still love 'em -
Good luck
Where do I begin? I'm at a point of frustration and I see that others are facing similar problems with the 1999 Odyssey.
in Sept of 2004 with my mileage at 78K, I was told by my dealer that the transmission on my car was recalled and they replaced it at no cost. Since that (No Cost Replacement), I've had at least one problem with the transmission (which was resolved with an "adjustment") and now a few days ago at 158K, my Transmission was slipping so badly that I had it towed to the dealer.
Since 2004, we have been to the dealer before with transmission slipping problems and they "adjusted" the transmission so as to reduce the slipping.
We were very careful and followed the maintenance and transmission fluid replacement schedule at our local Midas Dealer.
Now I'm sitting here waiting for a call back from the dealer to see "what he can work out".
In my mind, I would never imagine having to replace the transmission twice in 3 years! Yes we drive a lot, but when I brought a Odyssey, I figured I was buying quality. I guess I was being overly optimistic.
Does anyone know who to contact if I cannot work things out with the dealer?
Shocked and stunnd in NJ.
Has anyone else had this problem? I have 111k on the van (2001 LX), but this has been a problem since about 95k miles. The dealer, of course, says they can not recreate the problem.
With that mileage, I think Honda wouldn't hesitate to pay for it, but the "no history" part makes it slightly more complicated.
I wouldn't pay a dime, call American Honda directly and open a case. Your dealer is not helping you much.
All V6 Hondas/Hondas have bad transmissions from '99-'03 & some sporadic '04's.
Our 1999 Odyssey has 140,000 miles and the original tranny, so even if it does fail, I don't believe Honda owes me a thing. However, I would like to get a spare transmission and rebuild it so when it does fail I can do the swap in my garage. Of course, rebuilding a transmission and not addressing the design flaw in the process would be very frustrating.
Thanks,
Paul N
On the second transmission that was replaced last week, the dealership negotiated on my behalf and I paid 75%. Stick to your guns and don't back down.
at such a low mileage, they should cover the full cost of the transmission replacement without a doubt. I would escalate to American Honda if needed.
Good Luck!
i bought my 99 odyssey in monroeville, pa. but i took it to two different dealers in the lancaster area. the first one told me about the solenoids. the second one did it - for free. (around 75k miles) . like i said in the previous post, warranties were extended to 120,000 miles.
btw - pgnagel - they told me it was two solenoids. i can't remember anymore which ones, since its been a while since i had the van and all paperwork went with it. but from what i do remember, they were accessible with some disassembly of the engine plumbing/wiring. i wasn't brave enough to try, even with the service manual.
If you do not get any satisfaction from your dealer, and completed payment of the repair, escalate this by calling Honda of North America. Make sure to ask for a customer relatons manager if the rep does not offer to cover the entire equipment and the labor costs for the repair. Our tranny went this time last year at 63K miles on our 2002 Ody, and they told us the same thing. Honda is very aware of the transmission issues. I had to have several conversations with them, and point out postings on several forums, where Honda paid for the entire repair. It took us 3 weeks (extended by the Thanksgiving Holiday when they were closed for 5 days) to get them to cover it completely. If you can document loyalty to (ANY) Honda dealer, and have past history of owning Honda's, it will go a long way towards getting consideration to have yours covered. Also, if you know of any neighbors, friends or family that have Ody's, ask them about their experiences with Honda transmissions. I found that my sister, my old boss, and 2 neighbors all had transmission replacements done by Honda. 3 of those were 2001 models, and one was a 2002.
I submitted several posts from this forum and others for my 2002 ODY to the case manager and they still denied assistance (quite rudely); perhaps it depends on who you get for a case manager etc but i was surprised to find that once they review it and decide there's nowhere else to plead your case.
I really hope a class action comes out of this somehow, while in some cases they do the right thing in many more they do little or nothing; and then there's the little old lady that isn't going to make a fuss (and doesn't know about this forum) and she ponies up the 4k - "trusting them". I have to believe that there are a lot of those cases as the member of forums like these represent a fraction of ODY owners...
Anyone know if there's a chance of a class action suit down the line?; I don't know how those come about but it would seem that this would be a possibility...
I too wouldn't be surprised that a new class action suit was filed for '02-'03 & some '04's.
Everyone I talk to that owns/owned an Odyssey had transmission problems. Just recently, I rode in a business associate's '04 & he told me that his tranny is failing at 75k.
I guess it depends on who has the time & money to put together a case. Not me.
The EGR problem is covered under warranty, while transmission is not. Can anyone please advise me how to avoid the 3500 dollar spend on fixing transmission?
I have the same problem with my oddy and American Honda offered me two options. 75% of total cost to replacement w/ 3 yr warranty or 100% w/ no warranty. They said that's their policy. Have anyone came across this offer? anyone got 100% w/ 3yr warranty ?
Oddy EX 2002
78K
Best wishes
http://www-odi.nhtsa.dot.gov/cars/problems/complain/complaintsearch.cfm
This is nhsta.gov site
Has the tranny ever been serviced? If not, I'm sure it is due for a drain and refill. I would put a piece of cardboard under the engine/transmission assembly and note when and exactly where it leaks. Does it leak even if the van sits for a few days, or only when it's warm? There aren't a lot of penetrations in a tranmission case, but I do believe the Honda case is two halves, our 1999 Odyssey is for sure. If it leaks from the input side of the tranny it may a bad front seal. That would be a bummer, but you can live with it for a while.
Hopefully this helps.
Thanks,
PaulN
Given your mileage etc you may stand a decent chance of having them cover a significant amount. Don't do your own fluid changes as (per my experience) they don't take those into account.
For my 2002 I had more miles and they basically told me to pony up $4100 and quite rudely denied any assistance, even after I showed them an exact similar situation where they covered everything from this board - however, from what I've seen on this forum, some folks have had a good result.
Best not to even deal with the dealer and go straight to the customer line - (also I thought they had extended the warranty at least to 100k for these trans)
Best of luck to you
I figured the transmission was shot. I took it to a Transmission specialist who had rebuilt the transmission in another car I own early this year.
Then I found this thread. I really thought Honda paying for a new transmission was a long shot. I don't have detailed records of maintenance and this is my first Honda. However, I went ahead and called the local dealer. He made no commitments and just said I needed to bring it in.
Still thinking that Honda paying for anything was a long shot, I blew him off. But later decided I would call the 1-800 Honda Customer Service line. The lady that answered was very nice.
A few hours later someone from the local dealership called and said they would pay for 100% of the repair. I called the transmission specialist I had taken my car to and he had already taken the transmission out and apart. He said I could have it like it is for $500 or he could finish the repair for $3,900. I told him to stop and I would pay the $500.
But when I called Honda back they said they could offer me nothing if the transmission had already been taken apart by someone else.
I'll keep my $3,900 in receipts and hope for/start a Class Action Lawsuit.
nrm
03 Odyssey just a tick after 75k on the odometer the trans started slipping when shifting between 2nd and 3rd.
when at the dealer doing the write up i informed them that ' i expected financial relief'. to the dealers credit they called up honda and got a 90-10 deal. i pay 10% given that i had zero records to show the proper maintenance.
i am sure i could have pressed the deal but being around xmas i have too many things on my plate and need my car back asap.
The Case Managers are assigned from Honda US corporate but oddly enough in my case they deferred back to the Area Manager that offered nothing.
Here's how it went: Dealer said trans shot, $4100 please, I said pls ck with Honda to see if they will assist - they checked with the "area manager" who refused any assistance. I then called Honda cust service (corporate), they assigned a case manager who spoke with the area manager and then also refused assistance. When I tried to lobby the case manager, they said it was up to the area manager and she wasn't budging...escalation is impossible (!) according to our case manager
so..kinda weird, the case manager defers to the area manager - all I can suggest is pray to get a decent human being as a case manager; mine, not only refused but then got quite unprofessional and rude with both me and my wife.
I can hardly image a worse experience with a car company, but as I've mentioned in other posts; if I'd gotten the fair deal a few have on some of these posts I would still be a Honda devotee! Our Ody was our third, we've owned more Hondas than any other marque, now this...
The mileage is 103,000. Our warranty just ended at 100,000!!
Be patient. Rent a van until yours is fixed by Honda. Don't get it fixed on your own & pay for the whole bill.
Please read this thread & find out how to handle this issue.
Work with your dealer first then call American Honda & open a case if you don't get anywhere.
A decent dealer will call up corporate, and tell them that you're a loyal customer, yadada yadada, and get the money necessary. If the dealer hits road blocks or won't help you, call Honda of America yourself and explain your case. Explain that you bought a Honda for quality, you know other people have gotten their transmissions replaced free of charge, and while you're at it ask for a rental car credit. Offer to provide receipts of your rental car. If you get a good case manager, you'll get lucky.
If that doesn't work, try again, and you might get another case manager who's more sympathetic. If you've owned Hondas before, let them know. Past ownership helps a little bit. Be ready to prove that you have had all your oil changes done on time, and did everything by the book.
However, before doing all that, go out to a rental car place and rent yourself a minivan. When you return it, get a receipt so you can prove to Honda that you actually got a rental.
Since you already have 103K miles, you might not get a completely free tranny, but you should be able to get something, plus the cost of the rental.
Hope this helps, and good luck.