Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
1. Air bag light coming on inexplicably (2x).
2. Latch on the rear storage compartment somehow "locked" permanently. Hyundai had to break the latch, and will be replacing it.
3. Air conditioning is totally broken (fan works; blows warm air). Going in to repair that on Wednesday.
4. Can't drive with sun roof open because the whistling noise is incredibly loud and awful. The wind vibrates the small piece that goes up and down when the glass opens and closes. I'm having a wind deflector put on and hope that will solve the problem. I'll keep you posted!
My concern is that I keep needing to return to Hyundai for service, and I really want more of a trouble free car. Hope these small items don't keep cropping up over and over again. Thank goodness for the great warrantee.
Otherwise I love the car. Super comfortable, and my kids think so too.
My Air Bag light is again on - - inexplicably. Just an annoyance, but 3x in 18,000 miles for no reason seems odd to me. Need to go back to the dealer ...
My A/C was fixed by the dealer under warranty. The compressor was totally shot and had to be replaced.
I had a wind deflector put on the car, and it completely solved the wind noise issue - - my advice is buy one of those with the vehicle as it is absolutely necessary.
I like my car otherwise, but the rough ride between 30 and 40 mph is very annoying.
With my first Veracruz, I insisted that the factory rep ride with us so we could demonstrate the defect. Even though he acknowledged it and gave it a name ("chuggling"), and changed out the computer in my car without effect, he had the audacity to say the car was "performing normally" and Hyundai's position was there was nothing wrong with my car and they were going to do nothing. Hence, I told them I'd see them in court. Four hours later I had an offer for a new car.
In retrospect I wish I'd pursued a refund via the Lemon Law and not accepted the new car, because frankly I had such a bad experience with Hyundai (they refuse to help you until you threaten legal action) that they don't deserve my business and I wish I wasn't out driving around in their product and being an advertisement for them.
The dealer I bought the car from also sells Fords, Toyotas, etc. When I received my replacement Veracruz (before any miles on it), I asked what they'd give me for it in trade for a different brand--and they said 20K. For a BRAND NEW car. I paid 34K for the Veracruz! So, it is a worthless piece of junk as a trade-in and now I am stuck with it. Even though it is loaded with every feature imaginable and looks great, it doesn't drive like a car compared to a Lexus should. False advertising all the way around. What good is a 100K, 10 year warranty that you can't access because the factory rep won't authorize repairs, equipment changes, etc.? No warranty at all.
Good luck, hope you get better results.
I think Veracruz buyers are particularly feeling burned because the vehicle is marketed as a Lexus alternative, and although it's less expensive than a RX350, it's still expensive in loaded form.
After reading though this thread I have a couple other items that others may be able to comment on
Many times the steering wheel fails to goes into the park position when turning off the key and/or fails to make it to the memory position when turning the key on. Since I can not reproduce it at will, dealer has been unable to find it or fix it.
Recently, the drivers seat feels like it is loose. When I stop and start, or if I simply shift my weight in the seat, it rocks back and forth and makes a significant pop sound.
Dealer had the car all day and was unable to fix it. They said that it appears to be normal as they went and sat in another Veracruz on the lot and the seat also moved. This amount of movement simply can not be normal and am curious if anyone has also experienced this as well? ( dealer says it is normal )
It appear that the speedometer is off by about 2 mph. Every radar checking speed sign reads 2 mph slower than what my speedometer shows. I checked my speedometer against my portable Nav unit and guess what, It too reads 2 mph slower than the vehicles speedometer. How can I verify the speedometer is correct or incorrect?
I know there was a class action lawsuit against Honda a couple years ago for the same thing. I owned an Acura and I got an extension on my warranty by several thousand miles due to the inaccuracy of the speedometer.
Any one notice this discrepancy on their Veracruz?
One last thing, does the electric telescoping steering wheel supposed to be that loud?
Mostly, I like the Veracruz. I is the accumulation of little things that are starting to worry me and the dealers service department sux.
Thanx
I had a horrible experience with the service department where I bought my 03 Santa Fe so I know how you feel.. The dealer I go to for service now is excellent so I know. If it weren't for them I probably would have never bought another Hyundai.
Regardless of the discovered problem, I am utterly disappointed that my brand new Hyundai vehicle, less than one month old, has required service outside of regular maintness. If there was a return policy in place, the transaction would have already been completed! :lemon:
Where do I go from here????? Do I have any options????????
I had been a fan of Hyundai, especially with their Hope on Wheels support of Childhood Cancer Research, but this is souring my opinion of the company.
I managed to continue driving the Veracruz another 25 miles, barely. I rented a room for 125.00 at a Hampton Inn for the night. Early the next day I got the Veracruz to the dealer a few miles away. The tech diagnosed that the truck blew a piston. I could not believe this, 11,000 miles? How can this happen?
Hunydia is useless! They offered me through their road side assistance program, "interupted travel." Up to 100.00 a day, up to three days. I got on the phone with American Hyundai and pleaded with them to lend me a loaner car. I was at the dealer. The answer was NO! I was stranded in a backward town 350 miles from home and Hyundai turned their back on me and my family. I was traveling with my wife and two small children!
I had to get to the Regional Airport and rent a car from Hertz for 200.00 in order to get my family home. No thanks to Hyundai!
The Veracruz is at the dealer 350 miles from my home, I asked Hyundai to deliver the vehicle to me free of charge when it is repaired, good luck! Does anyone have any suggestions?
The dealer that services mine (not the dealer I purchased from) gives me a loaner if they have one, if they don't they have a deal with a few rental companies.The rental rates with them are very reasonable. I haven't needed that with my '07 Veracruz but I did a few times with my '03 Santa Fe.
Here are a few things they don't tell you when you buy a Veracruz.
- the 60,000 mile routine maintenance costs about $1200. There are a lot of useless items on their checklist. ($100 cabin filter - just tell them to blow it out!) To be fair, my servicing dealer says it's ok to to do the maintenance 'buffet style'. Pick and choose what and when.
- $350 to change the SPARK PLUGS! Apparently they have to take part of the motor apart to get to two of them.
- Rotors cost almost $200 EACH, add that to the cost of the pads and installation and your looking at a very expensive brake job.
- TIRES! The 18" tires (SE and Limited) are an odd size, your looking at almost $200 each. And that's from a tire dealer, not a Hyundai dealer. If you want Michelin, well that will be another $50 each.
All in all I like mine, even with the 'surprises'. I'm not sure you have much recourse. They only promised to fix the vehicle under warranty but you might check the lemon law, I'm not sure how that works in your situation. You may also want to check the better business bureau to see if there are complaints with your servicing dealer.
Ultimately your right, I can't do anything, it's not apart of the warranty.
Does anyone know what a reasonable time would be for them to replace the engine if necessary?
While stranded, we called AAA AND Hyundai Roadside Assistance. Hyundai said they'd tow our car, but couldn't help the 6 OF US get home. AAA, on the other hand, came with a huge tow truck which transported all 6 of us (and our car) home for a fee. The next day, I called Hyundai to tell them what happened. They said they wouldn't reimburse us for towing, wouldn't give us a rental car, and wouldn't tow our car to their shop free of charge. So, I again called AAA to (again) tow our car to the Hyundai shop (since I wouldn't dare drive it not knowing when it would just slow and stop). AAA towed the car to Hyundai, and Hyundai told me hours later that "they didn't have the car." They finally "found the car" in their parking lot and determined that four switches were faulty and replaced them. I continued to argue with them that they should have fixed the problem the week before when I first noticed the check engine light. They argued that they didn't see anything wrong with the car then, since the check engine light had not been on at the time they were checking the car!
I am now driving in fear that this problem will occur again. Hyundai service is absolutely disappointing and downright rude. I wish the car would have been recalled rather than experience the car breaking down in the middle of nowhere late at night.Additionally, we emailed the main Hyundai headquarters explaining our disappointment with both the car and the service, and NO ONE REPLIED TO US!
I lease a2011 Veracruz appx 17000 mi on it. On a recent family outing upon my return my car the TPMS light and check engine lights went on. I brought it to the dealer where i am leasing from. They did a diagnostic and determined i needed a new transmission. I was shocked to say the least, even more when the told me there are none available in the ENTIRE United State. They said its on back order. I said ok I need a loaner car. You would have thought in was asking for a brand new 2012 Mercedes !!!!They said they don't give loaners. Im sitting and listening to a service assoc tell a customer i have a loaner available. Well i wasn't so nice I got the loaner...
I went to pick up my car after 3 weeks only to have the TPMS light flicker and tease me AND NO BACKUP SENSORS!!!! COME ON HYUNDAI get it right I am bringing the car back tomm