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Comments
My car was out of warranty and was not purchased at a dealer. I opened a case stating that the part was excessively over priced and for one broken cable I must replace the whole roof was obscene. The call center people were always pleasant but I had to definitely work at getting the reimbursement. What Chrysler can offer is "assistance" which is certain amount of the whole cost and is decided on by your case worker ( don't let them tell you otherwise). I had the dealer break down the total cost of repairs into labor and parts so that I had an idea of what I was happy on settling with. I wasn't called back and my case workers extension always rang disconnected. If you call the main line the phone will ring to random case workers who will update you on the status ( which is entered in by your assigned case worker). I called every day until I got a hold of my case worker. I was given the run around and was told to proceed with the repairs and submit documentation for reimbursement. I wasn't about to get it repaired to find out I was eligible to only $100. So insisted that I be given a number BEFORE repairs. I was given 50-50 split. I then said they pay the part I pay the labor. They agreed but wouldn't send confirmation. So I called the next day to speak to another case worker to check that my case had been updated with the correct information.... it hadn't. So I kept calling until I got my case worker and they updated the file with the amount. They then should send you an email link ( Don't go for the "send it in mail" line). I had roof repaired the next day and uploaded all the invoicing the very next day. I then called every day. Your case worker then needs to review the documents and approve for processing. I called and called until my case reflected this. To sum up - I received my check in the mail for the right amount 4 days later. Some of the case workers were very helpful, others not so much - it sounds like they have a script to read off.
I hope others can use this information!
Charles in the Detroit office opened a case and worked with my local CJD dealership to get it repaired. Turns out it was just a busted cable (probably caused by operating it at highway speeds I'd guess) and Jeep paid about 65% of the repair (leaving me with about $120-) which was nice considering I was about 1700 miles out of warranty.
Not to sing CJD's praises to highly, I still think they need to make a wind deflector for this roof or issue a recall, but the assistance I got from Jeep indicated that they knew it was an issue and they wanted to help. That was more than I ever got from the folks at GM when I had an issue with my Oldsmobile years ago.
Thanks
Tina
I have a 2006 liberty,I have not had any problems with the skyslider.
Anne
My husband and I have a 2008 Jeep liberity with the sky slider roof. On the way home from vacation we started to notice the same crimp as you described. Very shortly after on the same trip, the entire canvas blew open hitting the rear window. It was terrifying!! We had this very nice (not paid for) vehicle that was parked therafter. We considered bolting the stupid thing down. Well as it turns out it was covered by comprehensive insurance and is being repaired. It is currently in the shop however the repair guy keeps running into issues with getting the correct parts from Jeep. It has been there for a month now with now idea of when we will get it back. If we ever get it back, its going to be traded in for something with a solid roof!! The sky Slider was a cool idea however poorly executed. :mad:
Sorry to hear the trouble about the slider,I have never seen one ,I have a 06 with a sun roof.
Anne
Thank you!
Lori
laengel@at.net
What do you mean by caseworker?
Anne
Thank you so much for sharing your experience with the Chrysler Customer Assistance Center. I am so happy to hear you had a positive experience and your Jeep Liberty is being repaired and that you took the time to share it.
We appreciate you being a loyal Jeep customer and hope to keep you as a satisfied customer for years to come.
Lisa
Customer Care
Chrysler Group LLC
I have been to 4 dealerships who all look at the roof and report there is no problem and nothign to be fixed and that the noise is just a "design defect."
I have called corporate and they said there was nothing that can be done.
I am interested in suing Jeep/Chrysler over the issue and was wondering if anyone else had ever had success in litigating this issue, and if so, where did you sue and under what theory?
This was my first newer vehicle and I loved it when I first saw it and didn't even realize it had the slider until I was test driving it. I didn't have any options left open to get it fixed but turn it in to my insurance company. Have water damage now and was tired of people staring at the tape and plastic I had to put around it to keep the water out. Very disappointed that my first newer vehicle was such a poor thought out plan.
Seriously if enough of us get together maybe someone will take interest and help us out!!!
(The Skyslider is a faulty, defective design, and anyone who ever paid any money or continues to pay % to get any fault fixed with this roof deserves to be reimbursed and compensated for their time and trouble).
What about all of the customers who are ignorant to this forum, think theirs is an isolated incident, and simply get it fixed? Chrysler is benefitting from their own faulty roof design in way too many cases.
I just purchased a 2012 Jeep Liberty with the skyslider roof. I have been scouring the internet to see how to care for it with no luck!
Anyone know?
Scotchguard?