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I have been going to the dealership to have my new replacement engine oil checked every 500 miles as per the directions from GM. They must not trust these new engines either.
I have noticed every morning for the last few weeks, when the engine is cold, the oil level keeps climbing up the dipstick. The dealership says: "according to GM, the engine oil level should read 'over-full' when it is checked cold". And I was told I have nothing to worry about...everything is fine and within spec.
I took my 2010 Equinox to an independant oil analysis company (which by the way, my dealership uses) and the test showed that the oil was contaminated with 6% gasoline at 1500 miles on the new engine and oil change, which results in very low viscosity. It should not be above 3% at 3000 miles.
So, now they are contacting GM to find out what to do next. Did the fuel pump fail again, internal engine problem, or something else?
I am really getting tired of all this BS.
What is your answer to this?
Sarah, GM Customer Service
I'm not sure from your post here - was your dealership able to get this resolved for you? We're sorry that you've had to have so much done with your Equinox! If you wanted for us to look into anything, we're available via email at socialmedia@gm.com (please include your name, the last 8 digits of your VIN, and a brief summary of the situation to get started).
Sarah, GM Customer Service
Thank you for your patience in working with your dealership through an oil consumption test - I know that they can be taxing. If you would like for us to check into this further with your dealer, we'd be happy to do so. Please contact us at socialmedia@gm.com (include your name and contact information, the last 8 of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Thanks for your heartfelt reply. I work in the customer service industry too, so reinterating what I said is so caring......(feel my sarcasm). The last call I got from the dealership was "we have no idea what is wrong, we are calling an engineer from GM to diagnos." At least I live in the Toledo area where GM Powertrain makes the 6 speed, although they probably did not produce mine as I understand it may have come from Quebec or Mexico. Anyway, I am very, very disappointed in this car to say the least.
"DAIG AND HEARD NOISE COMING FROM BEHIND ENG COVER. FOUND #PI0202D TO APPLY AND BE CAUSE OF NOISE. REMOVED FRONT ENGINE COVER AND ALSO FOUND BROKEN TIMING CHAIN GUIDE. HAD TO REPLACE GUIDE. REPLACED BALANCE SHAFT TIMING CHAIN AND TENSIONER. RESET CAM TIMING AND HAD TO REPLACE TIMING CHAIN TENSIONER (WHEN REMOVING SNAP RING TO RESET TENSIONER, WAS BROKE INTERNAL INTO SEVERAL PIECES). ALSO AFTER REINSTALLING FRONT ENG COVER, FOUND OIL PUMP TO BE LOCKED UP. REMOVED FRONT ENG COVER AND FOUND OIL PUMP TO BE BAD (WOULD NOT TURN LOCKED UP) HAD TO REPLACE FRONT ENG COVER ASYMBLEY (OIL PUMP MADE INTO COVER) REINSTALLED VALVE COVER WITH NEW GASKET PER SI. TEST DROVE AND NO ABNORMAL NOISE HEARD AFTER REPAIR."
That was about 1000 miles ago and so far so good. I hope this helps.
So over Thanksgiving I drive it to visit my family in WV. As I pull into town I stop at a local store. When I come out to restart the Nox it has no heat. Huh?, it just had heat on the way here, what happened? I look at the temp gage and it is rising. My family lives 1 mile from where I stopped, so I quickly get it to their house and park it. Nov. 23rd it goes to the Chevy dealer in Morgantown, where I was visiting, on the way (3 miles total) it over heats and the coolant light starts pinging. I get it to the garage and they say we can't get to it until Tuesday. Okay, I need to get back to Richmond but what is the choice???? NONE! I have to borrow a family members car to go 5 hours back home and wait. The diagnosis is the fuel pump, chain, etc......after replacing that the garage found the head gasket was blown, after pulling the head gasket they said the head was cracked, oh and by the way you were OVER 2 quarts low on oil.....the car has 52,000 miles on it and I owe 2 more years on it. WTH!
Finally today I get my Nox back, it took over 3 weeks for it to be repaired. As my family member and I swap cars out he says take it to your local Chevy dealer and have them look at it, it still isn't right. Either the gasket didn't seal, they spilled oil all over the engine or you have an exhaust leak, the only way you can drive it is vents closed, recycling air while driving down the interstate it smells so bad. I took it 5 miles down the road this morning, by the time I got to church I was nauseous and about to puke from the fumes! I am not putting my kids in there! I bring it home tell my husband, he pops the hood and finds a BUTT ton of oil sitting in a reservoir under the engine. He can't tell if they over filled it or it's leaking. So back to the garage it goes and AGAIN I'm without a car for how long????? As for oil consumption, the mechanic in WV says "for some reason these engines are doing that." Well that was helpful......
Most of the work was covered by the power train warranty, altho the lumbar support was not as it happened at over 50k. What irrates me is that this car has primarily one driver and I do not frequently adjust the setting.
My engine is also consuming vast quantities of oil and I am in the process of going thru the oil consumption test. Car sounds like a diesel engine and runs rough when it is cold. I refuse to believe, as told by both service depts that this is 'just how a 4 cyl is'. NO! I have owned three other GM's that were 4 cyl vehicles and I NEVER EVER had the engines use/burn the kind of oil that this one does - consumption of a qt of oil every 1000 miles is not only unheard of as normal frankly it is unacceptable.
The service manager seems willing to work with me to resolve the issue but I have a huge concern that I will not be able to drive it the 150k miles I had originally planned.
I bought this car because the reviewers were so enthusiastic about the new design GM had for this crossover and until I started having issues @ 30k miles I Loved it.
On the upside my gas mileage has actually been quite good - it is averaging 28 mpg.
We're sorry to hear about your Equinox's engine and wanted to be sure to offer to check into this further on our end with yoru dealership. Please email us more details (including your name and contact information, the last 8 digits of your VIN, a summary of the situatin, and the name of your involved dealership) at socialmedia@gm.com if you're interested.
Sarah, GM Customer Service
I feel your pain, just spent a second visit for same problem because they did not have the proper technician to find the problem, first time I lost 2.5 hours, and I just spent another 3.5 hours waiting for it..... good thing it's under warranty, but I told them that I shoul be billing them 95.00$ (canadian an hour) PS Coffee machine was defective, reception on tv was almost nil, and I received their automatic survey trough my e-mail for my degree of happy...ness..... :mad:
Sarah, GM Customer Service
Well I finally found the perfect solution...SELL IT, TRADE IT IN or HAUL IT TO THE DUMP.
I bought a new Ford...much better vehicle and the best part, is not having to put up with the BS from GM. It will be a long time before I go back to General Motors.
Merry Christmas (to you all) and (I will) have a Happy New Year with a different vehicle.
I wish you all the best of luck with your lemons.
Thanks!
The oil consumption test was begn because I had to add 2 quarts of oil between oil changes (at 5,000 miles between changes).
Even though the owner's manual says that an indicator light will tell you when to change the oil mine has never come on. Also do not rely on the oil life indicator as an indication either. Mine said oil life was still at 69% when in fact it was over 2 quarts low. My dealer is telling me to change the oil every 3,000. This seems excessive for today's cars, but he's the expert and I am going to follow his advice.
As for the noise it varies. Sometimes it is a lite rattle like yours that I have been told by the dealer that this is common for this 4 cyl engine.... hmmm... not sure I buy that having owned multiple 4 cyl engine cars before and NEVER heard that rattle/diesel sound in any of them. Other times the sound is more like a diesel engine and the car runs rough. Whether this is something to be concerned about I don't know. Best advice I can give is keep an eye on the oil level. You shouldn't have to check it weekly but it seems to be prudent.
If you decide you'd like to get this checked out with a dealership, please let us know as we're available to assist in that process. We can be reached at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
GM Customer Service PLEASE HELP!!!!!
I must have been extreamly lucky with my GM Nox; my service matters were never a big deal, frustrating, costly or even a problem. Stories I read on this forum have so much drama and fluff one needs to wonder if its not just nut jobs, brand bashing or just simply customers you can not satisfy!
Good luck with you new ford venture and ford fourm repair updates
obviously a problem with a sizeable number of these - probably not
all of course - but when you hear the same story and the same findings, I can't help but think that if they put a new engine in mine, I would have
kept it. Sorry to hear that one of its own people has gone through the same thing. Are other forums on this site as angry as this one,
Sarah, GM Customer Service
Are you planning on getting the navigation and airbag concerns looked into? If you are and if you would like for us to check into this further with your dealership, please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a brief summary of the situation).
Sarah, GM Customer Service
Sarah, GM Customer Service
You are missing the whole point of these posts. GM has a major problem with the engine in the 2010 Equinox along with other issues such as the high pressure fuel pump. If every owner had the same "luck" as you, this forum would not exist. I do not believe we are "nut jobs or brand bashers", but we are unsatisfied customers.
I did a lot of research in the new Equinox back in 2009 when I started looking for another vehicle to replace my 2002 GM model. I liked this vehicle very much until it hit 30,000 miles...then the problems started really kicked in.
I thought I was the only one having these engine issues until I did an online search to see if anyone else was going through the same thing. As anyone can see, there is more than one of us.
What put the final nail in the coffin for me with GM was their unwillingness to address the problem of gasoline in the oil in my brand new engine with 1500 miles on it. This again, is a problem with the high pressure fuel pump. I was told by GM, through my dealership, that they will not address this issue until the "check engine" light comes on. Now, with over 36,000 miles on it, this problem would not be covered under warranty, and I believe I would have had to pay to replace the fuel pump.
To me, this is just another example of foot dragging and delays GM has shown in many of these cases. I did not want to have to deal with these vehicle problems anymore, so I bought something else.
Not once did I say that there was never going to any service issues with a Ford. We own 2 other Fords and really have not had too many issues with either of them. We have owned Chrysler and other GM cars and trucks also, and never had so many problems with one vehicle such as the 2010 Equinox..and that is no fluff!
Sarah, GM Customer Serivce
Sarah, GM Customer Service
I see that you've already contacted Customer Assistance - was this by email or phone? Do you have a Service Request number (71-**********) that you could forward to us via email (socialmedia@gm.com)?
Sarah, GM Customer Service
Sarah, GM Customer Service