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Comments
This would have been fine, except it is -10deg here...
It seems like the issue is either intake, computer, or throttle body based on what I'm reading here. The Equinox has 75,348 miles on it, so I'm guessing nothing is covered by warranty, and I take whatever hit there is in the pocketbook?
Sarah, GM Customer Service
Your Equinox is definitely outside of bumper-to-bumper warranty, which is the most comprehensive warranty on our vehicles that lasts for the first 3 years or 36,000 miles that a vehicle is in service. Depending on the model year of your Equinox, though, you may still be within the powertrain warranty (good for the first 5 years or 100,000 miles that a vehicle is in service). Whether or not what is happening with your vehicle right now would be covered by this warranty would depend on a dealership diagnosis (the powertrain warranty is not comprehensive, but does cover quite a few major vehicle components).
If you have further questions, please contact us via email at socialmedia@gm.com with your inquiry (also include your name, contact information, the last 8 digits of your VIN, and a brief summary).
Sarah, GM Customer Service
We're sorry to hear that you've had these troubles with your Equinox! If you would like for us to look into the situation further, please contact us via email at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM customer Service
Any intersting in joining a class action suit? GM needs to make good for all the owners they have screwed!
What GM is doing is despicable - they know there are major issues - make it right - take back the leased vehicles and replace the purchased ones before someone looses their life!
GM should be ashamed of themsevles!
Glad you are not experiencing the same problems. It is a nightmare!
This is such as shame that this is happening to so many people and they are not doing the right thing.
Sarah, GM Customer Service
Glad to hear that new engine is working good. I hope to have the same feedback to share soon.....I too am very fortunate that Gearhart Chevy has been amazing to work with and very responsive. Never once did they give me the run around and attempt to hide the problems as it seems from this board many delears have done. GM is who I feel totally dropped the ball and could care less about their customers or brand reputation. I have lost confidence in the vehicle and whenever possible do not allow my children in the vehicle. I strongly believe they will not address this problem correctly until someone gets killed or seriously injured which will be a tradegy.
I have been trying to call you for the last 3 -4 days about my car. The dealership FINALLY got the part in. But, when I went to ask about the incentive that you spoke with me about receiving to help out with the cost, They stated that it looks like they was able to knock off about $50, REALLY! I haven't had my car almost a month and you telling me that I CANT' GET A BETTER DEAL THEN THAT! On top of a car pay I have to pay over $700 in repairs. I just CAN NOT Believe this. Plus know no one is returning my calls when asking on what else can be done to help me out with this problem.
Sarah, GM Customer Service