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Buick Enclave Audio Problems



  • Good evening eemsu,
    I'm sorry to read about the concern you're having with a high-pitched sound coming from your CD player. I see that you've already been in contact with our Customer Assistance Center; were you issued a Service Request number when you called in? Thank you for your patience!
    Sarah, GM Customer Service
  • eemsueemsu Posts: 6
    I've received nothing of value from GM or BUICK customer service, no numbers or phone numbers. I asked to go up the chain of authority but they will not tranfer me out of the India call center. I simply want to speak to a domestic GM corporate customer advocate to discuss the timeline for when this known problem is expected to be resolved. All I get instead are crickets. How can it be that a corporation refuses to answer the simple needs of its customers. I even emailed the Enclave product manager twice. No response!
  • Good evening eemsu,

    I can understand how frustrating this can be when you have a concern with your vehicle and feel as though you are not getting answers. With a matter like this, it is difficult to predict when a solution will be discovered in order to provide any kind of time line. I would recommend staying in contact with your dealership for updates on this as they would have the most up to date procedures, and if you would like for us to officially document your concern with the radio display noise, please send the following information to us at your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Sarah, GM Customer Service
  • hello, i have a 2008 enclave that just hit 70,000 and it was doing the same thing with the speakers and just today everything stopped working as well
    all radio turn signal sounds nav
    any help would be great
    thank you
  • Good morning just4fun12,

    We're sorry to hear about the multiple concerns you've encountered with your Enclave and would be happy to get a Service Request going so we can look into it. If you're interested, please email us the following information to your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    GM Customer Service
  • We are planning to buy a 2012 Buick Enclave Premium group and wanted to get the dual headrest entertainment system. One question is : can we route the audio from the dvd system through the speakers or do we have to always use the wireless headphones?
  • charise1charise1 Posts: 1
    edited October 2012
    My sound system on my 2008 Buick Enclave has been doing the same thing... creating a loud popping noise (almost sounds like speaker is going to blow). After several episodes it has completely quit working. The radio goes on and you can change the station, but their is no sound coming out of the speakers along with the sound for the turn signal. I was told I could either replace the unit for $2,400 (VERY high) or have it repaired by an out of town vendor for around $500. I opted for the repair and am hoping for the best. I am shocked that this car would have such a significant problem requiring potential replacement for being so relatively new. Please advise me if there is any potential reimbursement from Buick for the well known problem. Thank you! = )
  • gmcustsvcgmcustsvc Posts: 4,001

    We hope that the repair goes well - keep us posted on this!

    Sarah, GM Customer Service
  • bird70bird70 Posts: 1
    I have a 98 Enclave also, had the same popping sound and radio went dead. Called GM and they refused to help with such a known problem with their radios. Not a good customer experience
  • wwd123wwd123 Posts: 1
    Eemsu....we just purchased a new 2012 enclave and immediately noticed the high pitched sound coming from the head unit. Have you received any updated info on fixing this annoying problem?
  • eemsueemsu Posts: 6
    Mine and other detailed experiences with this problem can be found through google search "gm high pitch noise". I don't know the current status of the service bulletin below but you probably should talk with your service center manager about #PIT5166 and check, hopefully the instruction to service is no longer inaction. I see someone posted on June 10th this year:
    "GM Service bulletin #PIT5166.  New radio installed today and sound is GONE!!!!!"
  • augrisaugris Posts: 1
    Mine is a 2010 model and I also have this problem. Audio makes a pop sound and audio/nav screen goes blank and all audio, to include blinker indicator noise, shuts off. Usually it works again if I park for awhile and restart the engine. Other times it will come back on its own after awhile. It makes a loud clicking noise and then everything comes back on. I have to reset the display clock after each incident.
  • It only happens about 20% of the time, but it is annoying and definitely a safety concern: here is a video, if anybody can help, it would be great:
    watch ANY of the enclave videos of how the radio and turn signals are somehow tied. Dealership has replaced radio and the entire instrument panel in the past two months...2012 Enclave Blinker Noise Missing
  • It was so refreshing to read some of these posts. My dealer made me think I was going crazy. Didn't think to Google "Enclave radio issues" until now...
    I purchased a 2013 Enclave in May of this year. A couple weeks later I had to bring it in because my radio wasn't sounding right. So they replaced the amplifier. When picking it up from service, I started noticing a very annoying popping sound and I thought it was bad tweets, so I brought it in again. It didn't do it all of the time, and it was more noticeable with blue tooth than any other source. I was told it was a compatibility problem with my phone carrier and the car. So I purchased an mp3 player, and I was still experiencing issues! I brought it in again, and they kept it for three days, only to give it back to me and say that they had not found any issues. Thinking it was just me, I went ahead and upgraded the sound system. It sounds awesome now, but still the popping sound, and now, once in a while it'll do a really loud pop as if it had blown up and it resets, dumps out the DVD, reboots...the works. I don't think is fair that I wasn't helped and I'll potentially end up having to buy a new receiver when I see that related issues have been reported in the past and it appears to be known. What is the next level if service refuses to help me?
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