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anyone else having Tachometer problems?
http://www.instrumentclustersettlement.com/
AUDI TT Instrument Cluster Settlement – Court granted approval of a nationwide settlement for Audi TTs (model years 2000 - 2004, and certain 2005 models) alleged to have defective instrument clusters. The settlement provides three types of relief to class members, including a 2 year extension of the existing warranty, free repairs or replacements of defective instrument clusters, and full reimbursement of qualified, out pocket expenses incurred for instrument cluster repairs or replacements. For more detail Click Here >
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I have a 2001 TT roadster, bought new, and the cluster failed under warranty and was replaced in 2002.
The new cluster had the temp gauge off by one from the get go: when the car is started, instead of starting from the far left, it started one notch from the far left. Then when the car was warm, it'd sit one notch to the right of the vertical.
Since I had it just repaired, I assumed this was normal.
But much later, about mid 2009, during a regular service visit, the dealer told me the cluster was not right. That was quite a shock.
I saw the whole story about the settlement, but somehow I missed the boat.
A call to Audi Corp customer service was no help. Not under warranty, not covered.
I started a BBB complaint against my dealer, and this got the ball rolling.
I settled for paying 30% plus tax (seems to cover the parts and a little more) and the dealer paid the rest.
I have since closed the BBB complaint.
Moral of the story: try working out with your dealer.
It may not work, but it's worth a try.
(If you see this message on other boards, it's on purpose... I found quite a few people pulling their hair about the same issue... so I figure I should let all of them know).
To Email Audi of America go to: http://www.audiusa.com/us/brand/en/about/main/contact_audi.html
Audi of America Mailing Address
Audi of America, Inc.
Customer Relations
3800 W Hamlin Road
Auburn Hills, MI 48326
If you currently own an Audi and have questions or concerns about your ownership experience, and would like to speak with a Customer Relations Advocate call 1-800-822-2834 (AUDI), Monday through Friday, 8 am to 9 pm, Eastern Time.
The temp also reads super cold at all times, the screen is not even readable anymore....Looking for a resolution! someone help please!
I emailed Audi but I'm not sure that will help...
Any further suggestions?
I purchased this used private party...can I still get this done?
Thanks for sharing your experiences here and saving me the headache. The problem now is that I want a fun roadster but I feel like nothing really compares to the TT. I sorta looked at the Z4 but I'm not a fan. I'm at a lost.
I suggest you read post #40 and follow its advice....(mine starts at #58)
If anyone has a suggestion for a group communication to Audi - I'm all ears...
Also has anyone found an extended warranty program that is satisfactory?
I still can't believe I qualified for the cluster rebate (but was sent a voucher for repair)
I reminded them I sent in the repair bill with the class action lawsuit and they never sent the reimbursement. How lame is that for what was a 3 Audi family? ---
I called again last week and they got back to me yesterday. I am to take my TT to the dealer Pay $125.00 to have it checked out. If it is the Instrument Cluster they agreed to pay $1300.00 If it's anything else it's on me. I think that is the proper thing to do even though the car is over eleven years old.
Let's wait and see but my opinion of Audi USA is about to change. Thanks for all the input.
In fact you have inspired me. I'll wait to hear how it turns out for you before I call again.
Any updates on follow-through by Audi?
and only have 40,000 miles. Good Luck I can give you 1 piece of advice. I had to call several times and talked to several reps before I found a good conclusion. Good Luck
Would you be kind enough to share some details of where and who you called?
Thanks
It turns out (in my case anyway) that the dealers have significant input into Audi's decisions. As was explained to me (by my dealer) you have the best chance of getting Audi to pay 100% for the cluster itself if you are an original owner AND have a history with the dealer. If neither is the case it's a bit of a harder road and you will probably find Audi will eventually offer between 10-50% off maybe [your results may vary].
The dealer controls the installation cost so count on paying about 1 1/2 hours. In some cases they credit the diagnostic charge (~ $125) against that amount but in most they do not.
If you are not the original owner you are probably going to be better off financially by working with someone like ModuleMaster to rebuild your cluster for between $160-350 depending on whether without the LED or with the LED rebuilt. http://www.modulemaster.com/en/services/instrument_clusters.php
All of the above is based on my experience, research, discussions and opinions only -- I have no clue if they are the best or if they are even similar to anyone else's. I did get mine replaced by Audi and paid only the 1 1/2 hr for the install. I was QUITE happy with the result given the time since the settlement and the fact that Audi is NOT required to do anything at all at this point in time.
I tried vag com adaptation but not able to change the fuel indicator's possition although I changed the values in the software (from 128 to 120).
I tried to retrieve the SKC with the vag tacho but i had no luck as the pin code that the programme gave me was wrong.
Last thing was to remove the whole dash board and remove the fuel needle myself. I run output tests with vag com and I reposition the needle in the middle. It worked properly until the next day that I refilled...When I refilled the fuel cluster showed again half tunk more than it was..???
Any ideas why that happened and how I could fix the problem would be appreciated.
Thanx in advance
As for what the problem's related to, most of the folks participating in this thread have had various problems with the instrument cluster, and some were able to resolve them.
ClaireS, Host
Automotive News & Views | Coupes & Convertibles
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Need help getting around? claires@edmunds.com - or send a private message by clicking on my name.
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http://www.modulemaster.com/en/services/instrument_clusters.php
The TT cluster is $350 to rebuild it and there's a 5 year warranty (voided if/when you sell the car). According to the diagram on their site, removing the cluster isn't too difficult. You can overnight it to them, there's a 2-day turn-time and it's sent back to you.
They fix the defective parts of the module and replace (and upgrade) the LCD panel. There's supposedly no immobilizer issues as long as you keep your battery disconnected until you re-install the unit.
If I have issues, I'll repost. Otherwise, wish me luck!
Oh and read a vehicle centered forum or two.
ClaireS, Host
Automotive News & Views | Coupes & Convertibles
MODERATOR
Need help getting around? claires@edmunds.com - or send a private message by clicking on my name.
Tell everyone about your buying experience: Write a Dealer Review