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Comments
http://autotransparts.com/cart.php?m=product_detail&p=2493
Information regarding the class action lawsuit
http://www.lakinlaw.com/CM/ClassAction/ClassAction55.asp
You can file complaints with :
National Highway Traffic Safety Administration (NHTSA)
Website http://www.safercar.gov/Vehicle+Owners/
Better Business Bureau
Website http://www.bbb.org/
Post your problem for the VTi transmission on forum boards
Write your local politicians
Congressmen, local officials and attorney general you can find your local officials at c-span. You may have to Google your state and attorney general separately to find out who that is.
http://www.c-span.org/CongressDirectory/
Last but not least you can write the CEO of GM
Mr. Daniel Akerson
CEO GM
300 Renaissance Center
Detroit, MI 48265
Here is the website for the lawsuit that was filed.
http://www.lakinlaw.com/
Twitter
http://twitter.com/gmcustomersvc
Facebook
http://www.facebook.com/generalmotors?v+wall
OH YEAH NEVER INVEST YOUR HARD EARNED MONEY IN ANOTHER GM PRODUCT!!!!
The Secret Warranty
I see that you've already spoken to GM Customer Service about your transmission. I'd like to take a second look at your case and possibly address any additional questions you may have. If this interests you, please email me your full name, VIN, contact information, and/or case number. I can be reached by email at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care
Imagine my delight when I called OnStar for an unrelated question, and they asked me if I had received a Customer Satisfaction Letter from GM. I asked them what it was regarding and I was informed that my car may develop problems with the transmission and the symptoms described were exactly what my car was dong! The helpful person told me to talk it to any GM Certified garage/dealer and they know about the letter and will take care of it. After reading these posts though, I get the feeling it won't be that simple!
I called GM Rep and was lied to more than once. He did acknowledge that this is a problem, but after that nothing except the run around and lies. 1) Rep says when I mention the lawsuit that GM won...which they did not. 2) Saturn was sold in 2009. Which never happened and GM as a part of the bankruptcy agreement aka bailout was responsible for Saturn cars through their other companies such as Chevy. 3) That all people were told of the problems back in 2009. I am seeing a good many were not and kept putting in transmissions that should not have been sold. When I called the rep out on all this, it suddenly became GM is not going to do anything, it is not their problem and it is the certified GM Parts Dealer's (a local Chevy Dealer) responsibility. So beware, GM is not willing to make good on the deal they made with the courts and government.
Over the past 3-4 months my Vue is developing a shake under acceleration peaking around the 63 MPH mark.
If this again is related to this TSB or Recall GM has failed me, it was suggested these symptoms may now be related to a balancing solenoid that was overworked due to a failing Torque Converter.
Good Luck on this & keep us posted! I felt a sense of relief when I got the recall notice, as I had complained a couple times to the dealer already.
I have the infamous 2004 Saturn Vue and I have loved it so far. My car has been a very good car. When it had the transmission problem back in 2010, I switched it to a manual to try to avoid getting another "bad" transmission. I had no idea that the problems that I was having with the car still had to do with the transmission problem, and now I'm pretty sure that there's no way for me to get any kind of warranty/settlement fix done on it. It is back in the shop right now for an unrelated problem, but I do experience the "engine power" problem along with stuttering when either at low speeds or when idling. I was told that it could be the exhaust manifold along with the O2 sensors which didn't make sense to me. (I have car experience). My solution for the whole issue is to drive my baby to her dying breath and pray that I can afford a new car when she finally goes. I have poured thousands of dollars into getting my car fixed and I think that this will be the last GM product that I ever buy. Which is a shame since I work for GM in skilled trades (experimental auto) and am a 6th generation GM child. If GM won't stand behind their product for even an employee, it is obvious that they don't care about standing behind their products at all. I simply can't spend my money with a company that doesn't care.
We also have a 2008 Saturn Vue with 76K. It is in the shop now after the transmission started slipping. The powertrain warranty expired in Aug and we have already spent $1200.00 on an issue with the heater. We will never buy a GM product again. That being said, the dealer is working us and we will only pay 60% of the cost to rebuild the transmission, not sure what the cost will be exactly but the service manager quoted around $900.00. We feel strongly that this is a known issuse and GM is refusing to admit fault. We plan on trading it in within the year.
I bought my moms 2003 Saturn Vue a few months ago. While driving with my toddler the transmission goes out. The mechanic said its not worth repairing because he can't offer me a warranty because GM doesn't offer one and the cost to repair it is around $4,000 - $5,000. GM replaced the transmission for my mom a couple years ago. Shouldn't a transmission last longer than 2 years? HELP!!! What's the first step I need to take in order to get this repaired?
I have a 2006 Saturn FWD V6, and the torque converter is malfuntioning. Can this be fixed with a reflash or am I looking into a repalcement?
i rebuilt a cvt trans in my daughters vue,did a little machining in the problem area,upgraded the piston o-ring and it's going strong 50,000 kms so far....
My daughter has a 2004 Saturn Vue with 138000 miles on it. She took it in because when driving on the freeway it starts to vibrate/shake/shudder at about 45 or 50 and keeps it up even at 70 mph. She thought it was tires or alignment but when she took it to a local repair shop, the tech said she needs a $6000 to $8000 transmission! I've read the threads and it seems like the transmission issues the shuddering went away at 50 mph. Anybody have a suggestion? She's moving from San Antonio, TX to Michigan in 2 weeks and I don't want her to drive it home if it's going to die on the expressway in the middle of the night. Help.
I own a 2008 Saturn Vue Xr 6speed transmission with 84,000 miles. Should I have the transmission repaired, the defective parts before it to totally breaks down? I feel there is something not working right, but still able to drive it once I get on main highway on 5th and 6th gear. What would be the best thing to do?
The dealership will cost assist 45% of cost to repair faulty transmission. I am happy with that, because something is better than nothing. Can't wait to have tranny repaired and take a trip without worrying of being stranded.
That's great geno59, and I'd be a proud customer like you if GM at least met me nearly half way. My transmission went out last weekend at 76k on my 2008 Saturn Vue and I've been waiting for a week for an answer back from GM on any help with this repair. Everytime I call in to Saturn/GM my District Specialist tells me she is having trouble contacting the dealer. This is disturbing to me that a car this well maintained loses a transmission before 100k. I even paid $600 to have my transmission, trans. diff. and rear drive module flushed around 50k at a Chevy dealership.
GM finally got back to me and have no desire to help out in anyway. Sad, cars only made to last a to around 75k miles. GM vehicles are off my list as potential future vehicles, I suggest others stay away from them too!
i purchased a 2006 saturn vue new and currently have 135000 miles on it. in 2011 they issued a recall for transmission problems and i took it to cadillac dealer( who is the only one servicing saturns now) they reprogramed the powertrain control module because the vue was juddering in drive at speeds between 30-50 mph they told me that should take care of the problem and sent me home. it ran fine for a few months but slowly started to do the same thing as previous, i then called the cadillac dealer and explained the problem and they agreed to look at it. well the tech took for a 2 min ride and stated he could not detect any problems and pretty much told me there wasn't anything i could do and if it happens again i would just have to live with it. so i continued to drive it and slowly it started to increase the frequency of the juddering. but thought i would just "have to live with it". so last fall wqhen they started issusing recalls for other GM saturns, i researched to see if my car was on that list too. i then came across a memo from GM that they were going to extend the original recall for the transmission problems till spring of 2015. so i called a different cadillac dealer and asked about my car and its problems.( i thought a different dealer would work with me to resolve the matter) they told me they had not heard of any such memo that there was nothing they could do. so i dropped it. and last week my transmission went out. it was juddering so bad i could hardly hold it in the road. so i called customer service at GM and they told me that they probably wouldn't do anything about it. but might tow it to the dealer( the closest one is 25 miles) and look at it but if they decided not to cover it i would be responsible for towing and analysis or repairs. well i explained thet is my only car i am retired and on social security and have a handicaped husband with no way to get medications or to the doctor. and we have no extra money for a new car or repairs. i truly feel it is the fault of the transmission problem under the original recall and feel GM should honor it. when i retired i had my vue paid for and only 90,000 miles on it so i figured it would last me a very long time, but not so i guess. it is such a shame because i love my saturn in fact it is my third one.
A reporter would like to speak to an owner of a GM car who has had a recent experience with a dealer service department during recalls. If you own a GM car, even one that was not included in the recent recalls, and you've been able to make a service appoint with no problem, or if the recalls have complicated your ability to make a service appointment, please send your daytime contact info to pr@edmunds.com no later than Wednesday, Aug 6, 2014 at 4 p.m. PT/7 p.m. ET.
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Share your vehicle reviews
I have a 2004 Saturn Vue, 3.5 V6, (purchased December 2003) and I noticed a shudder on it right away as a great many have in this post. I took it to the dealership for the suspension recall (2004) and after I mentioned the shudder they also did something to the PCM programming. It didn't do much good, and the issue continued over the years and I just figured it was normal for an automatic - this was my first automatic after 10+ years of driving a manual.
I have been extremely diligent in maintenance over the years and have regularly changed the transmission fluid with the Z1 fluid, however, after putting more than 200,000 miles on the car, it recently threw a code: P0962 - Clutch Pressure Control Solenoid A. After changing the part, it turns out the issue is the PCM.
With the shudder issue, and the CPC Solenoid controlling a smoother shift, one would think the two are related.
I have received horrible customer service with my local GM dealership, so I'm hoping you can help.