Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
I checked my in box off and on all day today. No reply from either you, Christina, or anyone else at GM/Saturn customer care or any loosely affiliated company/service.
I would like you to address my concerns IMMEDIATELY. The last eight of my vin are 5S817774.
:mad:
Around 30-35mph the vehicle shudders and sometimes it bucks. This is very annoying for city driving! Sometimes at higher speeds I see the issue as well, generally RPM is around 1500. I've never had a vehicle that didn't want to cruise at a steady speed.
Fortunately I am still under the dealer (non GM) 90 days and according to my.gm.com it says I have time left on my powertrain warranty.
So will a transmission flush help or does it need some service by my local Chevy dealer?
There should be a recall for your car through GM. Basically it reprograms the ECU to engage the TQ at a different RPM than compared to the stock program. Take it to a Chevy Dealer that is authorized to work on Saturns and have them perform the reprogram. It should show up when they run your vin number. This should be free to you. I would suggest that you also have your fluid changed at that time as well. These need to be changed more often than what GM recommends in the manual. I think this will take care of your issue for a while but I would definitely do this at a GM dealer to get it documented for any issues that may pop up down the line.
If you do decide to work with your dealership to get this looked into, please keep us updated on what they find. Also, we can check for any open recalls if you were to send the last 8 of your VIN our way to socialmedia@gm.com
We're here to help if you should need us!
Best,
Sarah
GM Customer Service
I saw your post and it looks like you're having some issues with leaking? Have you already visited your dealership? If so, we're happy to follow up on this with them for you. We can be contacted at socialmedia@gm.com if we can be of further assistance.
Best,
Sarah
GM Customer Service
Tony
As you can see I'm still upset with how my situation played out and why I continue to visit here and help out when I can.
For some reason GM isn't including our 2004 models in the recall when we have the same exact equipment. You'll get the same ridiculous response that I did with parts being manufactured in different plants and different suppliers... We'll it's pretty evident that 2004 models have the same exact parts as we are having the same problems as the other years with the honda drivetrain.
I got suckered into paying for a new transmission when I was originally told we could replace just the TQ because we caught it in time.
My advice to you is the following:
1. Put in a claim with Sarah and Christina here (they are GM Representatives) and at least it will help document that our cars are affected as well.
2. Go to a certified GM dealer that is authorized to work on Saturns and have the problem documented with them.
3. Have the transmission fluid flushed and refilled asap.
See if the fluid change helps at all. Many say that it does help and you may save a small fortune by just having the fluid replaced. If down the line you start to feel it again, have the TQ replaced before it completely fails and ruins the transmission too. Replacing the TQ by itself is much cheaper than doing the entire tranny and TQ. Local transmission shops can replace the TQ for about $1700.00 compared to thousands for the entire transmission.
Best of luck and definitely make your voice heard about this issue.
I'm sorry to read about this very frustrating situation. If we can look further into this for you with your dealership, please send the following information to us at socialmedia@gm.com:
Your name and Edmunds username, phone and address, the last 8 digits of the VIN and current mileage, the name of your involved dealership as well as any information about recent appointments you have (date, amount paid, etc).
Kind regards,
Sarah
GM Customer Service
Thanks
Alison
Thanks for clarifying. It looked as though in your original post that you have had some work done at your GM dealership on the issues with your Vue, is this correct? Were you planning on continuing to work with them, or as your husband seems to be technically savvy (a great quality!) were you planning on pursuing alternatives?
A side note, I see that the transmission replacement was done 20,000 miles ago -- when was it done? And was this work done through a GM dealership to your knowledge?
Best,
Sarah
GM Customer Service
The transmission was replaced at around 87,000 miles at a Saturn dealership that no longer exits that is what the GM manager told me. I did not look into it any further because he was the one that told me it was under the 100,000 mile warranty which would void any new warranty? At this point my husband's last approach would be to replace the Torque converter OR do a complete swap out of a engine/transmission to a manual..sounds like that is the only way to keep this vehicle moving?!
I do not know what other alternative's there are with out spending more than what it is worth..I can not get any help from GM with it?
Again thank you for your response!
Alison
I understand that the mileage was at 87,000 (sounds like you're around 107,000 now, right?) when the transmission was replaced - do you know the approximate date?
Best,
Sarah
GM Customer Service
So the GM dealer says I need a torque converter and it will cost $2000. Should I do it, or am I just going to be replacing the transmission later on anyway. And should I do the rear seal as well?
Or should I bail on this car and find something else?
We would be happy to look into this transmission matter with you. Please send the following information to us at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. My coworker Christina, who answers inbound emails from the forum, will assist you further.
Sarah, GM Customer Service
So the GM dealer says I need a torque converter and it will cost $2000.
This is strange, mine was doing this while in warranty, the dealership was in total denial of any problem & claimed the transmission is 'busy' & is always gearhunting... & the RPM fluxuations are a sign of this & 'normal'... Charged me diagnostic fees which aren't cheap... gee, you think I was duped?
Wonder what they would say now that it is totally out of warranty?
My Vue took a turn for the worse in April and after going the rounds with a GM dealer who didn't do jack to help me I purchased a new car (a Hyundai...they are awesome btw) and have just been using the Vue for local stuff to make it hang on a little longer. The noises are getting louder and and I think that it will leave someone stranded someday soon. The body of the Vue is in good shape and seems fine other than the transmission and I would like to keep it if I could fix it for a reasonable amount of money.
These transmissions are definitely an issue that GM has not been willing to step up to. I had the same transmission in my Honda Odysee and had problems. Honda paid for a new transmission at 110,000 miles. I guess Honda stands behind their products more than GM.
After reading this I did some more digging and found this.
About 1/4 of the way down that page there is a link to information about the settlement. It lists a toll free number to call. I called the number and was told that even though my Date of service was out of range (ended in June), that I still qualified since I had the transmission rebuilt under warranty in 2008. I was told to contact a local GM dealer and I was eligible for a $5000 credit towards a new vehicle. Not sure if I will be taking them up on the offer (not sure if I want a new car payment) but it was interesting to find this out since I never heard anything about a settlement until then.
The issue with the shudder is the fluid bypassing internaly in the torque convertor when it goes into lock up, this dealer is saying that when you drive the car and it begins to shudder the mechanic depresses the brake pedal and the shudder goes away that is why they are saying its not the convertor well any half decent mechanic knows that when the torque convertor goes into a lock up condition its in over drive as the brake pedal is depressed the convertor lock up switch disengages the lock up so the engine will not stall as you are stopping. I asked the service writer and manager to go for a ride with me and bring their scanner to verify the convertor issue its easy the scanner they have can shut the convertor lock up switch off if you drive and the shudder starts turn the switch off and if it goes away its the convertor. thesem idiots at the dealer are saying it could be a wireing issue ive already been throught the wiring and the flushing of the fluid and the driveline control module as per general motors testing. The only reason its at gm is because the convertor is covered under there recall and they refuse to admit they are wrong and change the convertor out. This is such a croc cause i know at toyota when the pedals were bad we were changing them even on cars that were not in the recalls. The service rep from gm says to me today what can we do to resolve this issue i tell her replace the convertor like your recall states you will she says well the car is not under warrenty i say yeah i know but the recall gm sent us ans the dealer recall both states the warrenty times and that if the reflash does not work the dealer is to replace the convertor how hard is it for them to comprhend
If you would like for us to look into the Service Request you have open to make sure we're doing all that we can on our end, please email either the reference number (71-**********) or the last 8 digits of your VIN and Edmunds username to socialmedia@gm.com
Sarah, GM Customer Service
Information regarding the class action lawsuit
http://www.lakinlaw.com/CM/ClassAction/ClassAction55.asp
You can file complaints with :
National Highway Traffic Safety Administration (NHTSA)
Website http://www.safercar.gov/Vehicle+Owners/
Better Business Bureau
Website http://www.bbb.org/
Post your problem for the VTi transmission on forum boards
Write your local politicians
Congressmen, local officials and attorney general you can find your local officials at c-span. You may have to Google your state and attorney general separately to find out who that is.
http://www.c-span.org/CongressDirectory/
Last but not least you can write the CEO of GM
Mr. Daniel Akerson
CEO GM
300 Renaissance Center
Detroit, MI 48265
Here is the website for the lawsuit that was filed.
http://www.lakinlaw.com/
Twitter
http://twitter.com/gmcustomersvc
Facebook
http://www.facebook.com/generalmotors?v+wall
I see that you've found a way to work about your concern, but noticed that you are using kilometers as your unit of measure and am guessing that your writing from Canada. If you had ever wanted to speak with GM of Canada (Customer Service for your region), they can be contacted at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).
Sarah, GM Customer Service
I've posted for the last 2 years about my 2005 Saturn Vue AWD 4 cyl. Last year, I had my 4th trans put in, and I was told I had a three year warranty, but I got the run around from Martin Cadillac in Los Angeles this week. I had to bring in my Vue for a 5th transmission repair/replacement, and now they are saying that the last transmission was only covered for one year. I took my car in, they kept it for several days, then when they isolated the problem, they then told me they couldnt fix it for free. They want me to pay $2,500 for half of the repairs, or they offered me 5k toward a new GM Car, but funny thing is that they wont return my calls when I have asked for the details of this offer. I'm a single parent with 2 kids, and I this car is paid off, but now I have been ignored. I thought this car would last a lot longer. I dont have good credit, so I cant even buy a new GM car. I might be able to get a family member to help me lease a car... This is so upsetting! :mad: :lemon:
If you have questions about anything happening with your District Specialist, we will do our best to clarify what the resolution is. Please contact us via email at socialmedia@gm.com with either your case number or the last 8 digits of your VIN with your inquiry.
Sarah, GM Customer Service
I myself had the issues you mentioned and we were talked into a completely new transmission and torque converter at our expense.
It's been about 8 months and I'm still fuming over the fact that I had to pay to fix this well documented issue when 2005 and above Vues are covered but mine wasn't even thought it is the same model and has the same equipment.
:mad:
If you had wanted for us to check to see if there are any open recalls on your 2004 Vue, please email your request to socialmedia@gm.com (include the last 8 digits of your VIN).
Sarah, GM Customer Service
Where did you find out about a recall on 2006 Saturn Vue.
I have a 2006 Saturn Vue and it is now having a transmission problem that sounds a lot like your problem.
But when I look for a recall, I can not find any info about it.
Can you give me any info on this "recall"
If we can check your vehicle's information for any open recalls, please send the last 8 digits of your VIN, name and contact information, and inquiry to socialmedia@gm.com .
Sarah, GM Customer Service
Sorry to heqr about your problems with your Saturn. Unfortunately, I don't recasll the site where I found the recall information on the VUE. However, I did find a phone number that I used to contact GMC. I hope this helps. Good Luck!!!!! 866-790-5700
Thanx