"Warranty Gold" Claims

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Comments

  • hightorqhightorq Member Posts: 7
    I contacted American express to get a refund on the $1780 I paid for an ext warranty from WG. They came back and gave me $600, saying the merchant only kept records for 6 months! I questioned this, saying I have records, they have records, who cares what records the merchant keeps, They said they will reconsider it. Still hopeful, at least I got something but these scammers should not be allowed to sell warranties. By the way, I bot Auto Warranty Broker warranty after days of research. I may get another rude surprise but I am crossing my fingers on this one.
  • sam911sam911 Member Posts: 13
    I am interested in Folow ups on those who got Temp Credit back from Credit acrds...

    I hope we share the experience ..if the credit become permanent..

    or if was disputed back by WG and what was the defense "lies" of WG they are using

    thanks
  • johnny967johnny967 Member Posts: 13
    I'm trying the "Services not Rendered" dispute. Most of you are trying to get a complete refund on your contract due to a claim not being honored by WG. I don't know what trick they have up their sleeve to convince your bank to reverse the charge but I'm sure they will come up with something. As for me, I'm disputing because I cancelled my contract and did not receive the pro-rated refund. The latest statement from NWIG clearly states of no money for cancelled contracts so I don't see how WG can buy more time by selling the bank a story... especially since I printed out that statement and included it in my dispute. WG stated in a news article that they "could have done a better job at informing policy holders." They should have 'done a better job' PERIOD! They're in the insurance business and insurance is a gamble. Like it or not, they are the ones losing and whether it be a small claims suit or a large class action suit, they will NOT get away with it. Their days of "point-the-finger" are coming to a fast halt.
  • ajthegreekajthegreek Member Posts: 7
    Well here's the line that American Express bought, so far. Although those of us who use Amex have another issue, in my opinion, more later on that.

    Here's WG response:

    "Customer purchased warranty on ... WG has not received a cancellation request from customer. As stated in contract booklet...pro rata...but not a full refund because it is 60 days after purchase...additionally customer has enforced contract by submitting claim of...(you get the drift)..."

    Here's the best part:

    "Warranty Gold has every intention on paying future claims. If the customer is unhappy with the contract he has the option to cancel his vehicle warranty, but we must receive the completed cancellation form."

    Well there you go, I got my credit taken back by Amex, and Amex is now on very thin ice with me. They have a great reputation for taking care of fraud, and may lose me over it. I re-explained in a letter to them and now have another pending chargeback.

    Now back to what I referred to before about Amex problems. Their call center is actually in India, and the people there are possibly not cognizant of how these transactions work. They may not even own a car over there if they are not very wealthy, let alone know what a extended warranty even is. So calling does little good with Amex, since they are not of this culture.

    But the phone number is all you get from them on the statement, so I was finally able to send some documentation to the person who sent my rejection letter(allegedly a person with only a first initial possibly in Ft Lauderdale)

    Good Luck to me and other Amex customers.
  • sam911sam911 Member Posts: 13
    thanks for sharing thier tricks and lies with us,

    Actualy I called WG and they faxed me teh "proper" cancelation form and I sent it ..

    a week later I called Discover card and tehy gave me the temporary credit...

    Lets see how they will get out of this
  • stoneybrokestoneybroke Member Posts: 83
    I purchased in June of 2002 for $1900.00. I no longer have the credit card that I used. (Master Card) I have never had a claim. Question: Do I cancel, or just ride it out?
  • q45manq45man Member Posts: 416
    Interesting concept is how will the IRS deal with a tax deduction for a capital loss, the amount paid on worthless contract. Or the amount not paid by the contract: real loss to stated limit [wholesale value of car at time the contract would have paid?????????????

    At the ragged limit of tax theory you should be able to deduct the amount paid one year and subsequant losses over the contract term.........better than nothing.
    Get real professional tax advice!
  • xpfshostxpfshost Member Posts: 35
    ajthegreek: did you send in the proper cancellation form? If you didn't you probably won't see anything back as you have not followed the cancellation terms stated in your WG contract and therefore have little ground to stand on. The contract also states that it could take up to 6 weeks to receive a refund...or not. Unless you file the proper cancellation form and wait the stated amount of time to hear back from them, I can't see how you have any case to pursue this with a CC company. Also, it DOES state in the WG contract that any pro-rated refund will be REDUCED by any claims paid by WG during the contract period. If you DID file the correct form and DID wait until they sent a refund or refused a refund, then I hope you saved the paperwork you sent them and I would make a call to WG to follow-up on the cancellation and take names, etc. I sent my cancellation form in last week and the clock is ticking. BTW, don't forget to have the cancellation form notarized.

    xpfshost
  • flashman73flashman73 Member Posts: 1
    Ok everyone... I'm a casualty of this mess also... 2 warranties, over $4k, but I have a unique perspective to offer, as I've had these two warranties since '01... Here's my short story. up until, and even DURING the June '03 mess, WG had given me OUTSTANDING service. I was one of the unique few that actually had my vehicle in for a repair on June 6th '03, and though I am pissed about what's happening now, I must say that WG stepped up to the plate for me. Here's how... My dealership had received a confirmation # and when they called back for a CC# for payment, they were told no payments were available. I immediately called Warranty Gold, and within a week, the CEO had sent a check to my dealership for the full amount of the repairs. The only reason that they are not continuing to do that as far as I'm told is because the courts put the kibosh on them doing that because technically, they are not the insurance co., so they can't legally pay the claims themselves. Like I said, I am pissed about the current state of affairs also, BUT, I can't totally condemn them as a company, because at least they're still answering thier phones and attempting to stay in business, which is more than I can say for some of the other warranty co's out there... My personal advice would be to hang in there, stick it out, because I'm sure when this is all over, (as long as it doesn't end in a court disaster, i.e. the court doesn't award ANYTHING to WG), I think that WG will make it worth peoples' while... I am in no way affiliated with thier company, just another customer waiting for a resolution, hoping that it'll be soon...
  • mikefm58mikefm58 Member Posts: 2,882
    I own a bridge in NYC that I might be interested in selling. Are you interested? But don't worry, it's insured.
  • artgpoartgpo Member Posts: 483
    How about some nice, dry land along the banks of the Mississippi? It is dirt cheap.

    WG has shafted 65,000 people and none of us will see a dime.
  • jls11jls11 Member Posts: 1
    I bought my WG contract in June 2002 with my Visa through my Credit Union. I went into the Credit Union today and took copies of the information posted by Warranty Gold on their website, my Visa statements, and the WG contract. The Visa rep thought it was a very clear cut case of the merchant not providing the services stated in the contract and filed a dispute for October 9 to the end of the contract (21 months-about $730). We chose Oct. 9 because that's the date WG said no more claims could be filed. I told her that WG had told others who were trying to reverse the charges that they had to submit a cancellation form but she didn't think that was necessary. She said that WG has 30 days to respond. If WG and Visa don't agree, it could go to arbitration where a board would look at the evidence (with the names of the parties undisclosed), but she didn't think it would come to that. I hope she's right. Now I'll just wait and see.
  • ajthegreekajthegreek Member Posts: 7
    All I know is when I needed this plan for the second time, it was not there for me. The plan was cancelled by the provider, not me. I paid for "peace of mind" and no longer have that when I drive my expensive to repair german car. I only asked for the difference in my premium and the one claim I was incredibly lucky to get through in early June.

    Why should I bother getting notaries, stamping the envelope, when I know that refunds are not being paid anyway? I know the whole thing is just a formality, and proves nothing. The plan I bought ceased to exist back in June.

    As to their cancellation procedures, why do you think they are set up that way in the first place?
    Its just another shady way of doing business. They make it easy to join, but you can never leave.(ala Hotel Califonia)

    Why didn't I have to notarize my application when I bought it? It would have been important to legally document my identity, mileage, etc.

    The cancel procedure is just a way to slow down cancellations.
  • jennyk4jennyk4 Member Posts: 38
    The Cancellation Process is a means to document that you AGREE to the pro-rations outlined in your contracts. These are based over the life and mileage of the car, and result in minimum alloted figures. These terms were acceptable should you ELECT to cancel due to transfer of title or other reasons.

    Cancellation due to nullification of coverage should not be dictated by the same terms and conditions.

    Before rushing off to sign this form, read it carefully. They may use it to support a revised credit/refund on credit card chargebacks. And it calculates to 50-70% less than the pro-ration based on length of time services were to be rendered (how banks are calculating).
  • rayt2rayt2 Member Posts: 1,208
    I will not follow their procedures to cancel either, since they voided the contract in June without notification to me, the policy holder. As Jennyk outlined, you'll actually be worse off following their lame procedure. Let them answer to my credit card company and we'll see who laughs last !

    Ray T.
  • xpfshostxpfshost Member Posts: 35
    You know, I never said that I expected to get anything BACK from WG for following their cancellation procedure. It just helps alot when pursuing action against them if they send you a reply saying, "I'm sorry, but we won't refund your money". I'm not greedy and only want what I'm entitled to under my original contract. If they send me any amount less than the proper pro-rated amount, it's still all good. It's getting NOTHING that worrys me. I didn't pay by CC (shame on me), so I have no other way of getting my money back. What can it hurt?? I'll play their game and maybe win. BTW, saying that the contract was 'cancelled' by WG is entering a grey area. They aren't saying that they'll NEVER pay claims or refund money...they say that they just can't do it right NOW. Can you PROVE that your contract is cancelled (documentation)? Can you PROVE that you'll never get anything back from them?? Technically the contracts are not cancelled. Technically. Good luck to us all.

    xpfshost
  • jennyk4jennyk4 Member Posts: 38
    _______________
     I'm not greedy and only want what I'm entitled to under my original contract
    _______________

    The original contract addresses your election to cancel, not their refusal to provide coverage. Greed has nothing to do with thiis. The contracts are worthless, voided, nullified - not cancelled! We paid Warranty Gold, not NWIG. NWIG was little more than a call center to authorize and pay claims. Submission of a 'cancellation form' is ammunition for WG to spin the truth into 'cancellation' per your request. They'll process your form, file it away, and tell you that they'll pay you when they receive monies from NWIG, which won't happen!

    Again, WG is liquid and selling new policies. They did not hand over the total premiums they collected to NWIG. They kept their sales profit. They maintain a positive cash flow.
    If they were honorable they would step up to the plate and re-write policies with the new admin.

    Cancellation form or not, they are not refunding. Processing their form only benefits them.
  • roadrascalroadrascal Member Posts: 35
    For those who have been following this discussion for a while, let me recap: I sent a dispute in to my credit card company back in late August/ early September. I received a $2800 refund and WG had 45 days to challenge that (see posts 930, 933, 989). It's way past the 45 days and either WG forgot about it or they didn't have valid proof that my two contracts were valid.
  • quigonjohnquigonjohn Member Posts: 77
    Which is what I did. Here's why. Once you send in the cancellation form you have a definite date and definite mileage that WG owes you a refund for. If you choose not to do this and instead try to fight it saying they did not provide the service, then later WG dodges that bullet, they can say, we don't owe him a refund, he never cancelled as per the contract.
  • mikefm58mikefm58 Member Posts: 2,882
    I paid with a debit credit (shame on me), so I have no way of recovering anything in that route, already been down that road with my bank. I sent in the cancellation form, so I'm holding my breath hoping WG sends me something.....
  • roadrascalroadrascal Member Posts: 35
    I would call Citibank bank and ask to speak to a supervisor. When I called Bank One about the Warranty Gold charges I made 10-11 months prior they (Bank One) didn't give me any hassles at all. In fact, they were more than happy to investigate the problem and issued a chargeback less than a week later.
  • cstrom1cstrom1 Member Posts: 27
    I signed up for the class action lawsuit on Warranty Gold. Might not get anything, but at least they will know they had a fight for messing with customers that paid them their hard earned money and got nothing.

    Again I want to emphasize that you send complaints about Warranty Gold into your respective state's Attorney General Office also.

    If you are in Minnesota please go to this website to get information on how to fill out a complaint with the AG's office.

    http://www.ag.state.mn.us/contact/Default.htm
  • joboo1joboo1 Member Posts: 75
    Hi all

    I just found out about the WG situation and I am really upset. I purchased my diamond plan on 2/29/2000 for my 2000 Honda minivan for $929. To date, I have not needed to file a claim for repairs. What are my options?

    Frank
  • cabman5cabman5 Member Posts: 8
    anybody try to call the troubleshooter radio show? for air times i believe you could go on troubleshooter .com. seems like he get things done.
  • cstrom1cstrom1 Member Posts: 27
    1. Join a class action lawsuit against Warranty Gold.

    2. Claim Non-Business bad debt on you taxes. Might get credit fo 28% of your warranty that way.
    Check with your tax preparer on this.

    3. Do nothing and hope by the slight chance that Warranty Gold does refund your money for what is left of your warranty.

    4. Cancel your contract with Warranty Gold and hope to get something back.

    5. Write complaints to your State's AG office, the FTC, and the BBB of Austin, Texas.

    I personally doubt that anyone will get much if anything at all back from Warranty Gold. I would not cancel the policy if you go the way of the class action lawsuit as you would be able to add any out of pocket repair expenses to the lawsuit, if you cancel you would not be able to do that after the date marked on the cancellation form.

    I just have basically marked it up to bad experience, and the only warranty I will purchase from now on will be from the manufacturer (i.e) GM, Ford or I will just setup and account and add so much per month to it to be used for car repairs.

    Just my two cents worth.
  • joboo1joboo1 Member Posts: 75
    Thanks for the information. I guess #1 will be the way to go.
  • nowarrantynowarranty Member Posts: 66
    After three months of having "peace of mind" from WarGold, I found out the way others have: NOT from WarGold themselves, but from my dealership telling me when my car was in the shop for a "COVERED REPAIR". Just Today NOV 10, 2003, FIVE months later, I finally received a letter from Warranty Gold informing me of the insolvency!

    I've gone the CC dispute route. They accepted my "no service provided" blah blah and although I feel I proved out-and-out FRAUD by showing WG continued to (and continue to try!) charging my CC 4 months AFTER the insolvency rendered my policy WORTHLESS, my CC company has only gone back to the month of bankruptcy, June 03.

    I still find it ridiculous that because I was technically covered for THREE prior months they won't help me recoup my other $627.00 paid to WG. So if I PREPAID my entire policy at the time of purchase I'd be screwed out of ALL the money? I Suppose so according to my CC company. The fact that WG STEALS my money in June, July, August, September (and tried in October and Nov post-dispute!) is not enough to show what a scamming fraudulent company this is? STEALING money on a policy that is worthless and not providing the coverage promised?

    And did anyone TRY and get a claim number for an out-of-pocket repair? GOOD LUCK. My service Rep tried all day, and I tried throughout the same day with ZERO results; so guess what, I paid for the Repair with no chance of a reimbursement - as if they ever planned on paying for my repair. I found it laughable when I was told I needed this claim number - which caused my repair to wait several days over a weekend before I gave up waiting for a claim - and I had to PAY for it myself!

    But sure enough, WG charged my CC that very month (Sept 03). When I questioned a WG Rep about a cancellation - whoo boy, this is when things got even MORE fun! Apparently my PEACE OF MIND WORTHLESS POLICY was filed as a NEW CAR warranty, and that means it would be pro-rated back to ZERO miles when it was covered under the manufacturer's warranty. I was like huh? I am pro-rated back 3 years when I never even heard of WG and HAD coverage thru the manufacturer? Uh YEP! And now my (at that time 6 months old)policy would refund approximately $100? LOL funny ain't it? The BEST part was I wasn't guaranteed this meager refund due to the insolvency anyway! And Gee, the original sales Rep didn't explain this fun little rip-off fact of pro-ration. Yeah, it's my fault for trusting the happy Rep making a commission and NOT reading the FINE PRINT of how the refund works.

    And to top it off, I also received one of those "You're automatic payment has not been received blah blah...your service contract will not be honored..." NOT BE HONORED? LOL! As if it WOULD be honored? Hello! It is WORTHLESS.

    I haven't heard back from my CC company regarding WG disputing my chargenbacks but I will not be surprised if they try. WARRANTY GOLD are THIEVES.

    And we cannot let them get away with ripping US off.
  • nowarrantynowarranty Member Posts: 66
    What is the point of cancelling a worthless policy?? Well in my case, it definitely benefits those crooks at Warranty Gold as I described above: a pro-rated refund would give me back approximately $100 out of $1000 already paid in - for SIX months of coverage. Well, according to them it was also for the OTHER 36 months my manufacturer's warranty was in effect when I never had the WG policy. I wonder, does this mean my manufacturer should go after them for the warranty work THEY paid for and make WG pay retroactively? LOL yeah right. This company is a scam. And "cancelling" a policy that THEY in effect VOIDED by not providing what was promised would only benefit THEM even further in my case. How many times can they screw one person over?
  • joboo1joboo1 Member Posts: 75
    Hi All

    Try filing a complaint with the Internet Fraud Complaint Center. Website IFCCFBI.GOV. I hope this posting does not violate any house rules.
  • commerscommers Member Posts: 14
    I've been trying to get WG to officially deny my repair claim on paper. They won't do it. They tell me is hasn't been denied. Then they tell me to go that bs warrantynews for all the information I need. This company needs to be put out of business!

    Commers
  • nowarrantynowarranty Member Posts: 66
    I've read numerous articles, they've had local coverage in our newspapers as well as TV consumer reporters investigating...so WHEN is someone BIG going to start doing something about this? Take on this company? Call them CROOKS like the crooks they are! Demand they - at best DO SOMETHING about this mess by covering repairs with the MONEY they DO have - at worst Stop harassing us to pay on worthless policies? You'd think Warranty Gold would be happy with the money they STOLE AFTER these warranties became worthless? STOP Continuing to Charge our credit cards knowing no "service" will be paid for under our warranties...we need help from somebody not just in our local press, but who has enough power either legally or news-worthy, to do something about this huge mess that has left many of us WORSE off with repair bills, lost money paid to WG and higher warranty options now that we are further out of our manufacturer's warranties?
    This is SO frustrating!
  • rayt2rayt2 Member Posts: 1,208
    Now investigating my dispute per confirmation letter received Monday. Let's see what BS WG try's to spread on this one.

    Ray T.
  • frankenstein1frankenstein1 Member Posts: 21
    was that bankone CREDIT or CREDIT/DEBIT?
  • roadrascalroadrascal Member Posts: 35
    it was Bank One credit. They gave absolutely no hassles at all and gave me a very detailed explaination on what Bank One was going to do to credit my account.
  • robphelanrobphelan Member Posts: 27
    has anyone had any luck requesting reimbursement/investigation of charges from their checking account using checks or Visa/Mastercard checkcards?
  • rayt2rayt2 Member Posts: 1,208
    Any way you can post the written response from Bank One on how they are handling your dispute (deleting any personal/account info of course)This will help us all to formulate future dispute letters that bring positive results from our credit card companies against unscrupulous companies, like Warranty Gold.

    Ray T.
  • roadrascalroadrascal Member Posts: 35
    See my previous post #1289.
  • mikefm58mikefm58 Member Posts: 2,882
    I too paid for my WG contract with a debit card from my local credit union. Even though it has the VISA logo on it, my credit union says it's actually a "check card" and is subject to their fraud protection, not VISA's. Their fraud protection really sucks, 90 days, no exceptions, too late for me. If anyone has any ideas, I'm all ears.
  • sam911sam911 Member Posts: 13
    did discover give you temp credit? while they are invistigating
  • dave2407dave2407 Member Posts: 4
    Here's my experience with DC.
    As a victim of WG, I have been keeping close track of this thread for weeks. Finally I called DC on 10/11/03 to dispute my contract which was purchased in July 02. I paid $489 up front w/ $120 monthly payments ending on 5/03 (total $1689). Found out about the WG mess on 8/03 when I took the car to get repaired and dealer told me the bad news.
    DC gave me a temp. credit for 2 months and the person gave me very detailed instructions how to file a "Dispute" on the rest of the payments that occurred over 180 days. I needed to state all information on the WG mess and give a copy of my payments. I did this with a Quicken printout, but DC keeps those records too. I submitted the paper work around the middle of Oct. On my last statement (dtd 10/23/03) DC had gave me a temp credit for all the WG charges. On 11/12/03 I called DC and they connected me to the Disputes Dept. The person stated that 1 month ($120) has been permanently credited to my account and the other $120 should happen shortly. The other "Disputed" amount could take at least 45 days (optimistic) to get resolved. That should be around early Dec. The Disputes Dept. was very familiar with the WG mess so we are getting there attention by shear volume. I hung up with a good feeling that I will recover most of my $$$ and can move fwd to the holidays. Meanwhile, I have arranged another warranty through my credit union. After telling them about this mess, they contacted a worthy warranty company and struck a deal for this down and out customer. The new policy is not as good as Warranty Gold claims they offer, LOL.
    Dave
  • PAmanPAman Member Posts: 207
    Here's the latest garbage from their Web site:

    Warranty Gold, Ltd's Reorganization Case

    As a result of National Warranty's liquidation and the inability to quickly recover funds sufficient to either pay all of the repair claims accruing under the contracts issued prior to June 7, 2003, Warranty Gold has sought the protection of Chapter 11, Title 11, of the United States Code. The reorganization case was filed on November 11, 2003 in Austin, Texas. Judge Frank Monroe presides over the reorganization. The case number is 03-15721.

    As of today, Warranty Gold operates under the supervision and authorization of the federal court. All extended warranty contracts sold today (as well as those contracts sold after June 7, 2003) are fully effective and enforceable.

    However, if you bought an extended warranty contract prior to June 7, 2003, your contract is no longer effective. Those contracts that were backed by National Warranty are not in force and cannot be relied upon to pay repair claims. Further, as of November 12, 2003, those contracts have been effectively terminated by order of the federal court.
  • mikefm58mikefm58 Member Posts: 2,882
    Are subject to the same bankruptcy laws. Here's the link to their website:

    http://www.warrantynews.com/beforejune6.asp

    There's complete instructions on how to file a claim or refund with the bankruptcy court.
  • kartman0kartman0 Member Posts: 17
    Wow. I major aspect of buying a new car tomorrow for my wife was to also acquire an extended warranty for heavy mileage estimated in the first five years (90-100K). While websites offering to help consumers offer all kinds of Extended Warranty providers, I wonder how many of those sites sit well for directing the unsuspected to those atrocious (e.g. WG) extended warranty providers.

    At this point is seems almost senseless to spend $30-35K on a new car that a) the manufacturer will not support for the first 100K miles, and b) all the sale of an extended warranty from a provider that has many headaches as people have illustrated in this thread.

    I started reading this thread and noted on the first page a WG rep, but after the first couple of negative posts I clicked the 'recent messages' and was taken to the most recent posts. No reliable reps and extended warranty service is the general concensus for me.

    Now, I feel like instead of buying my wife a $30-35K car I should get her a $10K with the anticipations it'll last only two years (a throw-away vehicle).

    Are there no reliable and proven exnteded warranty providers for BMW, Infinity, Mercedes, Saab, and Volvo? For a situation where one drives 15-18K/year, none of these veicles will be under warranty after the first three years. Ouch!
  • jratcliffejratcliffe Member Posts: 233
    You should look into factory-backed extended warranty programs, not the 3rd party programs like Warranty Gold, Warranty Direct, etc. I'm sure you can get a manufacturer's extended warranty either at the time of purchase, or later, while your car is still under the original warranty (for Honda, for example, you can buy a Hondacare extended warranty from any Honda dealer, so shop around, and you can buy it either at the time of sale or anytime before the 3/36 standard warranty runs out).

    Basically, any warranty or insurance plan is only as good as the financial solvency of the company that backs it. BMW is a lot less likely to go belly up and disappear than a small insurance company.
  • rayt2rayt2 Member Posts: 1,208
    Sam, No temp credit issued by DC, just notifying me in writing that they are now looking into issue.

    PAman, that's news I did not want to hear! WG still wants us to file thru them but yet there is no notification to it's pre June 03 customers thru the provided e-mail addresses we gave them for all correspondance. They didn't seem to have a problem communicating with us while we were buying something from them, must be they all developed carpal tunnel syndrome and can't type anymore ! I hope Discover Card see's thru this and credits my account, not so sure that will happen now with this latest news.

    Ray T.
  • redline65redline65 Member Posts: 693
    If you purchased a contract prior to June 7, 2003, you may have a claim against Warranty Gold for the payment of either repair claims incurred prior to November 12, 2003 or a prorated rebate of the contract's purchase price.

    I think they should pay for outstanding claims AND give us a prorated rebate on the contract since it is worthless. Why are they only doing one or the other?
  • nowarrantynowarranty Member Posts: 66
    At least with the courts terminating our contracts this will hopefully prevent these crooks from aggravating me further with past due letters and I hope they do not dispute what few hundred bucks my CC charged back to them since the June filing.

    I have a question regarding how any of you got your credit cards to issue refunds. Mine would only go back to the June Filing when I was technically no longer getting what I promised. My policy went into effect just 3 months prior to that and they wouldn't issue me any credits for those prior months under what I felt was FRAUD. I showed how they continued charging me when they had no intention of fulfilling the contract, yet that wasn't enough, causing me to lose an additional 600 bucks for those 3 months *and I had zero claims anyway - PLUS I had to pay out $400 for my own darn repair work!

    How did your CC companies figure out how much to credit you back? Mine refused to see my point of view of WG voiding the contracting making it worthless and just agreed with that they should not have charged me following the June 6 insolvency. Any help would be appreciated! Thanks.
  • mikefm58mikefm58 Member Posts: 2,882
    I believe it's worded that way because at least at this time the courts have no way of knowing how much, if any, money will be available to pay claims and/or prorated refunds.

    I do view this as a positive step in the right direction for me though to at least get the prorated amount for my cancellation I did last month. I'm sure if it was left up to WG, I'd get ziltch. If WG wants to come out from under chapter 11 protection, they will be forced to honor past claims and prorated refunds by the courts.

    Like it says on their website "If you purchased a contract prior to June 7, 2003, you may have a claim against Warranty Gold for the payment of either repair claims incurred prior to November 12, 2003 or a prorated rebate of the contract's purchase price". That pretty much says that the courts are saying WG owes me my money, not NWIG.
  • nowarrantynowarranty Member Posts: 66
    Rather than the way WG has sat back, collected money and made it NW & OUR problems, not theirs. Ironically four of my payments went into their NEW account but they didn't seem to have a problem doing that AND refusing my claim.

    The Pro-Rated refund deal leaves me with nothing since a WG rep already explained the way they pro-rate my contract - from MILE ZERO which eats up virtually all of my money they took. My contract went into effect March 1st 2003. At the time I asked(Sept when my claim was denied) I had paid over $1000 with 3 remaining payment to go. It was then explained my contract stated a cancellation would Pro-Rate BACK to ZERO miles! Sure enough that's what it said, only this wasn't explained to me at the time of purchase naturally. At that time I was assured if I want to cancel I could and they'd happily give me a pro-rated refund - SURE HAPPILY cause they'd RIP ME OFF by what they did! I was told approx $100 (about 10% of what I paid in) would be my pro-rated refund after having the policy less than 7 months, never using it, and having it only technically available for use for THREE months prior to the June insolvency. Wasn't too happy with that news. So are the people here getting Large refunds not experiencing this pro-rated garbage or are your CC companies deciding how much to chargeback? BTW, my CC company is Capital One. Thanks.
  • jennyk4jennyk4 Member Posts: 38
    And I did not question it either. I am not sure if they pro-rated from the date of my dispute or June 6. Either way its more than WG would have calculated. I just hope it all sticks.

    nowarranty,

    My advice to you is to sit back, stay quiet and not make waves over the 3 months prior to June. In other words, take your money, thank everyone at your bank for their help and disappear!
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