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Comments
I hope we share the experience ..if the credit become permanent..
or if was disputed back by WG and what was the defense "lies" of WG they are using
thanks
Here's WG response:
"Customer purchased warranty on ... WG has not received a cancellation request from customer. As stated in contract booklet...pro rata...but not a full refund because it is 60 days after purchase...additionally customer has enforced contract by submitting claim of...(you get the drift)..."
Here's the best part:
"Warranty Gold has every intention on paying future claims. If the customer is unhappy with the contract he has the option to cancel his vehicle warranty, but we must receive the completed cancellation form."
Well there you go, I got my credit taken back by Amex, and Amex is now on very thin ice with me. They have a great reputation for taking care of fraud, and may lose me over it. I re-explained in a letter to them and now have another pending chargeback.
Now back to what I referred to before about Amex problems. Their call center is actually in India, and the people there are possibly not cognizant of how these transactions work. They may not even own a car over there if they are not very wealthy, let alone know what a extended warranty even is. So calling does little good with Amex, since they are not of this culture.
But the phone number is all you get from them on the statement, so I was finally able to send some documentation to the person who sent my rejection letter(allegedly a person with only a first initial possibly in Ft Lauderdale)
Good Luck to me and other Amex customers.
Actualy I called WG and they faxed me teh "proper" cancelation form and I sent it ..
a week later I called Discover card and tehy gave me the temporary credit...
Lets see how they will get out of this
At the ragged limit of tax theory you should be able to deduct the amount paid one year and subsequant losses over the contract term.........better than nothing.
Get real professional tax advice!
xpfshost
WG has shafted 65,000 people and none of us will see a dime.
Why should I bother getting notaries, stamping the envelope, when I know that refunds are not being paid anyway? I know the whole thing is just a formality, and proves nothing. The plan I bought ceased to exist back in June.
As to their cancellation procedures, why do you think they are set up that way in the first place?
Its just another shady way of doing business. They make it easy to join, but you can never leave.(ala Hotel Califonia)
Why didn't I have to notarize my application when I bought it? It would have been important to legally document my identity, mileage, etc.
The cancel procedure is just a way to slow down cancellations.
Cancellation due to nullification of coverage should not be dictated by the same terms and conditions.
Before rushing off to sign this form, read it carefully. They may use it to support a revised credit/refund on credit card chargebacks. And it calculates to 50-70% less than the pro-ration based on length of time services were to be rendered (how banks are calculating).
Ray T.
xpfshost
I'm not greedy and only want what I'm entitled to under my original contract
_______________
The original contract addresses your election to cancel, not their refusal to provide coverage. Greed has nothing to do with thiis. The contracts are worthless, voided, nullified - not cancelled! We paid Warranty Gold, not NWIG. NWIG was little more than a call center to authorize and pay claims. Submission of a 'cancellation form' is ammunition for WG to spin the truth into 'cancellation' per your request. They'll process your form, file it away, and tell you that they'll pay you when they receive monies from NWIG, which won't happen!
Again, WG is liquid and selling new policies. They did not hand over the total premiums they collected to NWIG. They kept their sales profit. They maintain a positive cash flow.
If they were honorable they would step up to the plate and re-write policies with the new admin.
Cancellation form or not, they are not refunding. Processing their form only benefits them.
Again I want to emphasize that you send complaints about Warranty Gold into your respective state's Attorney General Office also.
If you are in Minnesota please go to this website to get information on how to fill out a complaint with the AG's office.
http://www.ag.state.mn.us/contact/Default.htm
I just found out about the WG situation and I am really upset. I purchased my diamond plan on 2/29/2000 for my 2000 Honda minivan for $929. To date, I have not needed to file a claim for repairs. What are my options?
Frank
2. Claim Non-Business bad debt on you taxes. Might get credit fo 28% of your warranty that way.
Check with your tax preparer on this.
3. Do nothing and hope by the slight chance that Warranty Gold does refund your money for what is left of your warranty.
4. Cancel your contract with Warranty Gold and hope to get something back.
5. Write complaints to your State's AG office, the FTC, and the BBB of Austin, Texas.
I personally doubt that anyone will get much if anything at all back from Warranty Gold. I would not cancel the policy if you go the way of the class action lawsuit as you would be able to add any out of pocket repair expenses to the lawsuit, if you cancel you would not be able to do that after the date marked on the cancellation form.
I just have basically marked it up to bad experience, and the only warranty I will purchase from now on will be from the manufacturer (i.e) GM, Ford or I will just setup and account and add so much per month to it to be used for car repairs.
Just my two cents worth.
I've gone the CC dispute route. They accepted my "no service provided" blah blah and although I feel I proved out-and-out FRAUD by showing WG continued to (and continue to try!) charging my CC 4 months AFTER the insolvency rendered my policy WORTHLESS, my CC company has only gone back to the month of bankruptcy, June 03.
I still find it ridiculous that because I was technically covered for THREE prior months they won't help me recoup my other $627.00 paid to WG. So if I PREPAID my entire policy at the time of purchase I'd be screwed out of ALL the money? I Suppose so according to my CC company. The fact that WG STEALS my money in June, July, August, September (and tried in October and Nov post-dispute!) is not enough to show what a scamming fraudulent company this is? STEALING money on a policy that is worthless and not providing the coverage promised?
And did anyone TRY and get a claim number for an out-of-pocket repair? GOOD LUCK. My service Rep tried all day, and I tried throughout the same day with ZERO results; so guess what, I paid for the Repair with no chance of a reimbursement - as if they ever planned on paying for my repair. I found it laughable when I was told I needed this claim number - which caused my repair to wait several days over a weekend before I gave up waiting for a claim - and I had to PAY for it myself!
But sure enough, WG charged my CC that very month (Sept 03). When I questioned a WG Rep about a cancellation - whoo boy, this is when things got even MORE fun! Apparently my PEACE OF MIND WORTHLESS POLICY was filed as a NEW CAR warranty, and that means it would be pro-rated back to ZERO miles when it was covered under the manufacturer's warranty. I was like huh? I am pro-rated back 3 years when I never even heard of WG and HAD coverage thru the manufacturer? Uh YEP! And now my (at that time 6 months old)policy would refund approximately $100? LOL funny ain't it? The BEST part was I wasn't guaranteed this meager refund due to the insolvency anyway! And Gee, the original sales Rep didn't explain this fun little rip-off fact of pro-ration. Yeah, it's my fault for trusting the happy Rep making a commission and NOT reading the FINE PRINT of how the refund works.
And to top it off, I also received one of those "You're automatic payment has not been received blah blah...your service contract will not be honored..." NOT BE HONORED? LOL! As if it WOULD be honored? Hello! It is WORTHLESS.
I haven't heard back from my CC company regarding WG disputing my chargenbacks but I will not be surprised if they try. WARRANTY GOLD are THIEVES.
And we cannot let them get away with ripping US off.
Try filing a complaint with the Internet Fraud Complaint Center. Website IFCCFBI.GOV. I hope this posting does not violate any house rules.
Commers
This is SO frustrating!
Ray T.
Ray T.
As a victim of WG, I have been keeping close track of this thread for weeks. Finally I called DC on 10/11/03 to dispute my contract which was purchased in July 02. I paid $489 up front w/ $120 monthly payments ending on 5/03 (total $1689). Found out about the WG mess on 8/03 when I took the car to get repaired and dealer told me the bad news.
DC gave me a temp. credit for 2 months and the person gave me very detailed instructions how to file a "Dispute" on the rest of the payments that occurred over 180 days. I needed to state all information on the WG mess and give a copy of my payments. I did this with a Quicken printout, but DC keeps those records too. I submitted the paper work around the middle of Oct. On my last statement (dtd 10/23/03) DC had gave me a temp credit for all the WG charges. On 11/12/03 I called DC and they connected me to the Disputes Dept. The person stated that 1 month ($120) has been permanently credited to my account and the other $120 should happen shortly. The other "Disputed" amount could take at least 45 days (optimistic) to get resolved. That should be around early Dec. The Disputes Dept. was very familiar with the WG mess so we are getting there attention by shear volume. I hung up with a good feeling that I will recover most of my $$$ and can move fwd to the holidays. Meanwhile, I have arranged another warranty through my credit union. After telling them about this mess, they contacted a worthy warranty company and struck a deal for this down and out customer. The new policy is not as good as Warranty Gold claims they offer, LOL.
Dave
Warranty Gold, Ltd's Reorganization Case
As a result of National Warranty's liquidation and the inability to quickly recover funds sufficient to either pay all of the repair claims accruing under the contracts issued prior to June 7, 2003, Warranty Gold has sought the protection of Chapter 11, Title 11, of the United States Code. The reorganization case was filed on November 11, 2003 in Austin, Texas. Judge Frank Monroe presides over the reorganization. The case number is 03-15721.
As of today, Warranty Gold operates under the supervision and authorization of the federal court. All extended warranty contracts sold today (as well as those contracts sold after June 7, 2003) are fully effective and enforceable.
However, if you bought an extended warranty contract prior to June 7, 2003, your contract is no longer effective. Those contracts that were backed by National Warranty are not in force and cannot be relied upon to pay repair claims. Further, as of November 12, 2003, those contracts have been effectively terminated by order of the federal court.
http://www.warrantynews.com/beforejune6.asp
There's complete instructions on how to file a claim or refund with the bankruptcy court.
At this point is seems almost senseless to spend $30-35K on a new car that a) the manufacturer will not support for the first 100K miles, and b) all the sale of an extended warranty from a provider that has many headaches as people have illustrated in this thread.
I started reading this thread and noted on the first page a WG rep, but after the first couple of negative posts I clicked the 'recent messages' and was taken to the most recent posts. No reliable reps and extended warranty service is the general concensus for me.
Now, I feel like instead of buying my wife a $30-35K car I should get her a $10K with the anticipations it'll last only two years (a throw-away vehicle).
Are there no reliable and proven exnteded warranty providers for BMW, Infinity, Mercedes, Saab, and Volvo? For a situation where one drives 15-18K/year, none of these veicles will be under warranty after the first three years. Ouch!
Basically, any warranty or insurance plan is only as good as the financial solvency of the company that backs it. BMW is a lot less likely to go belly up and disappear than a small insurance company.
PAman, that's news I did not want to hear! WG still wants us to file thru them but yet there is no notification to it's pre June 03 customers thru the provided e-mail addresses we gave them for all correspondance. They didn't seem to have a problem communicating with us while we were buying something from them, must be they all developed carpal tunnel syndrome and can't type anymore ! I hope Discover Card see's thru this and credits my account, not so sure that will happen now with this latest news.
Ray T.
I think they should pay for outstanding claims AND give us a prorated rebate on the contract since it is worthless. Why are they only doing one or the other?
I have a question regarding how any of you got your credit cards to issue refunds. Mine would only go back to the June Filing when I was technically no longer getting what I promised. My policy went into effect just 3 months prior to that and they wouldn't issue me any credits for those prior months under what I felt was FRAUD. I showed how they continued charging me when they had no intention of fulfilling the contract, yet that wasn't enough, causing me to lose an additional 600 bucks for those 3 months *and I had zero claims anyway - PLUS I had to pay out $400 for my own darn repair work!
How did your CC companies figure out how much to credit you back? Mine refused to see my point of view of WG voiding the contracting making it worthless and just agreed with that they should not have charged me following the June 6 insolvency. Any help would be appreciated! Thanks.
I do view this as a positive step in the right direction for me though to at least get the prorated amount for my cancellation I did last month. I'm sure if it was left up to WG, I'd get ziltch. If WG wants to come out from under chapter 11 protection, they will be forced to honor past claims and prorated refunds by the courts.
Like it says on their website "If you purchased a contract prior to June 7, 2003, you may have a claim against Warranty Gold for the payment of either repair claims incurred prior to November 12, 2003 or a prorated rebate of the contract's purchase price". That pretty much says that the courts are saying WG owes me my money, not NWIG.
The Pro-Rated refund deal leaves me with nothing since a WG rep already explained the way they pro-rate my contract - from MILE ZERO which eats up virtually all of my money they took. My contract went into effect March 1st 2003. At the time I asked(Sept when my claim was denied) I had paid over $1000 with 3 remaining payment to go. It was then explained my contract stated a cancellation would Pro-Rate BACK to ZERO miles! Sure enough that's what it said, only this wasn't explained to me at the time of purchase naturally. At that time I was assured if I want to cancel I could and they'd happily give me a pro-rated refund - SURE HAPPILY cause they'd RIP ME OFF by what they did! I was told approx $100 (about 10% of what I paid in) would be my pro-rated refund after having the policy less than 7 months, never using it, and having it only technically available for use for THREE months prior to the June insolvency. Wasn't too happy with that news. So are the people here getting Large refunds not experiencing this pro-rated garbage or are your CC companies deciding how much to chargeback? BTW, my CC company is Capital One. Thanks.
nowarranty,
My advice to you is to sit back, stay quiet and not make waves over the 3 months prior to June. In other words, take your money, thank everyone at your bank for their help and disappear!