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2010-2011 Buick LaCrosse



  • bwiabwia Boston Posts: 1,907
    Dear Mariah GM Customer Service,

    I ordered a Lacrosse CXS four weeks ago and I am yet to receive an acknowledgment from the dealer. Not even a phone call or an email from the salesman to stroke my ego or to say thanks. Frustrated by their non-responsiveness I have been to the dealership three times, and the answer is always the same. They have no information on a VIN or a build date. What makes the situation so irritating is that there are so few Buick dealerships in my area. There was one only 3 miles away but GM shut them down and the next closest one is 17 miles away. Besides, I want to sell my Avalon to a private buyer for $3,000 more than I would receive as a trade-in but it appears she cannot wait much longer.

    With such a desirable automobile and so little competition that dealership is taking advantage of my eagerness and is treating me like a lump of protoplasm.

    For those who ordered their Lacrosse, how long did you have to wait and what progress reports did you receive while you wait?
  • kjs8kjs8 Posts: 53
    edited June 2010
    My order took 18 weeks and the dealer could not tell me anything until he got the shipping invoice from the transport company a few days before delivery. I had him contact everybody including his zone rep and nobody had answers. It's not the dealers fault totally, it's lack of info from GM. I bought a loaded CXS and I love the car but the quality issues, No memory seats that work, Intermittent rearview camera, bluetooth issues, door panel to dash fit issues, all with no response from GM on solutions, and my dealer is the best I've experienced. I'm beginning to think I made a mistake.
  • dslongdslong Posts: 10
    Reading the messages on this board is both helpful and depressing at the same time. I am having many of the same little problems experienced by others. Memory seat not working, blue-tooth may or may not work, same for the back-up camera. Seat issue from way back (seat is not level) which I thought had been fixed is not. Service writer told me it was designed that way for ease of exit.( what an idiot). I'm sure I'm going to have to pay some independent shop to fix it, the only thing stopping me is concerns about warranty matters when the power seats or the power lumbar stops working and they (GM) wants to blame it on the independent shop. I'm truly at a crossroad, do I take the thousands of dollar loss trading this thing in or learn to live with all the gremlins. Maybe I should do some extensive warranty research and see if Ibuprofen is covered. Because driving this car any distance causes back pain. I freely admit, this purchase was a mistake.
  • e_net_ridere_net_rider Posts: 1,380
    That is not good. I've been looking since beginning of year and have not yet found the exact one I want. Well I did via the chat finally having their equipment fully up and that was about 3 weeks ago, but it was located in Kansas. It seems that is too far away for area dealers to work with. I'm on the east coast.
    And to make matters worse, pulling the window sticker for a vehicle is no longer helpful. Several weeks back they stopped listing the added options and you only get the price of the options. This sucks.
    And there also seems to be a major shift to the brown interior, at least on those in stock. I've learned that is not the color I want. It is in my Malibu and coincides with some info I ran across a few years back. And that is that brown absorbs more heat than any other color. With the ac doing the best it can, you still feel the heat coming off that dark brown dash as if you were next to a hot fire. This might be desirable for colder climates, but here in the south I'd stay away from the brown. It does seem to be popular likely because it is a change from the oft used grays. With the limited interior choices I will have to go with the gray.
    It seems the only way to get what I want is order and from what you say the 2011 will be in production by then unless they cancel the summer shutdown.
  • nceencee Posts: 419
    car, but not there yet. VERY close, but still not a Lexus or Toyota in my opinion anyways.

    I've driven both, and would gladly have purchase a Lacrosse for it's looks alone, but I drive a car, not look at it, and based on test drives, I purchased an Avalon (which I might add, I'm not totally pleased with, just the best of the cars I test drove, in the budget I was working with.

    I think in the future, I'll look at only off-lease cars or 1, 2 year old trade-ins, and get more car for my buck. This opens a whole new window of choices as well.

  • bwiabwia Boston Posts: 1,907
    edited June 2010
    My order took 18 weeks and the dealer could not tell me anything until he got the shipping invoice from the transport company a few days before delivery.

    Wow! 18 months and with so many Gremlins to boot. Reminds me of the old addage, never have I waited so long for so little. Nonethelss, I was hoping to take delivery before my birthday in mid July but it does not look likely. And this is the same GM that wants to go ahead with an IPO. If they continue with business as usual it won't be long before they show up at the fed window for yet more money.
  • kplacerkplacer Posts: 97
    Maybe I'm wrong -- but I suspect there are more than a few trolls in this discussion.
  • poodog13poodog13 Posts: 320
    Had it on order for 18 months, huh? Was this car even being built 18 months ago? Were they even taking orders back then? I'm sorry, but I have trouble believing that someone placed an order on a car that wasn't even available yet.
  • bwiabwia Boston Posts: 1,907
    Oops! my bad. I meant to say 18 weeks, NOT 18 months.

    By the way, yesterday I saw up close, a brand new Lacrosse CXS in a hotel parking lot, dressed in the moca steel color that I ordered, and man I almost had an orgasmic experience.
    By any objective standard this is a nice looking car and I can't wait for mine to be delivered.
  • johnh7johnh7 Posts: 67
    I waited 12 weeks and took delivery at the end of March, so the wait may not be as bad as 18 weeks. I heard at the time that one of the production hold ups involved having enough available sunroofs. At any rate - you are in that black hole and your expectation is that you might get some info when the car is shipped from the factory but not much before. The dealer has no info and probably won't until that time.

    I have the mocca steel as well and the color is not at all as it appears on the Buick website. It's very beautiful. I also haven't experienced any of the technical problems others have referenced on this site. I don't doubt them - but my seats aren't misaligned, the left and right front door panels are perfectly square to the dash, my bluetooth works perfectly and, while there is definitely some hesitation with accelerating at highway speeds, the delay is not a second; rather, some fraction of a second, which is not much of a concern once you develop a feel for the car. Now - I have a CXL so it's possible some of these "gremlins" people are complaining about are unique to the CXS. Or maybe I just got lucky.
  • bt06bt06 Posts: 32
    I have a CXL as well and it's been great! I noticed a number of complaints on here are for the CXS. I think johnh7 may be on to something, could be a model issue.
  • cleo10cleo10 Posts: 6
    My LaCrosse is 3 weeks old and I noticed a similar "clunk" on start-up -- but not every time. I'm trying to see if I can detect the conditions that cause this. Saw somewhere that leaving the AC on may have something to do with it. Please let lme know if you find anything out and I'll do the same.
  • e_net_ridere_net_rider Posts: 1,380
    Local sales is telling me 6 to 8 weeks.
  • cooleyddcooleydd Posts: 105
    We have discussed a lag in the pickup on the LaCrosse on this forum. Several have reported the problem. It also almost caused an accident when I was driving. In addition we have discussed the drivers seat problem of returning and not returning to the pre set location. Many have reported this as a problem.

    Took the car in to the selling dealer to see if they could solve the problems (3200 miles) and their report "problem not found" and did nothing. I very carefully told them how to reprodce both problems - guess I was talking to a wall. What now?
  • imidazol97imidazol97 Crossroads of America I70 & I75 Posts: 21,233
    >"problem not found" and did nothing. I very carefully told them how to reprodce both problems

    Did you talk to _the_ service manager, not just the work order writers?

    2015 Cruze 2LT, 2014 Malibu 2LT, 2008 Cobalt 2LT

  • adpcsadpcs Posts: 58
    I've had my CXS since the end of April and have about 3500 miles on it. After reading the posts regarding the "lag", i checked mine, and i have not noticed any problems at all. i have checked several times. However, I do have the memory seat problems. They need to tie the seat entry exit into the ignition not the door opening...
  • bwiabwia Boston Posts: 1,907
    edited June 2010

    Be a little patient.

    After five weeks of waiting, I finally heard from my dealer. He does not have a build date yet but my order is finally in the system and it will be a 2011 CXS with the Touring Package and 19-inch wheels, navigation, and blind side alert system.

    Current incentives are scheduled to end June 30---does anybody know if they will be extended or if GM will offer a new incentive program on the 2011?

    Update: What a bummer, I just spoke with customer service and she said if it is a 2011, then no incentives are available at this time.
  • bwiabwia Boston Posts: 1,907
    --July 1, 2010—GM reported that LaCrosse total sales in June rose 174 percent and retail sales increased 143 percent compared to the same month last year. The LaCrosse is making its mark with new customers with 42 percent of LaCrosse sales coming from non-GM makes. Out of those customers trading in a non-GM make, 19 percent of sales are coming from import vehicles.
  • bwiabwia Boston Posts: 1,907
    edited July 2010
    Pardon the over zealousness but right now I am anticipating taking delivery of my new Lacrosse CXS laden with technology features that I have never experienced before.

    On my previous purchases I never prepared a checklist nor take the car for a test drive. So would recent owners be kind enough to share some of the things I should include in my pre-delivery checklist? I like to avoid an unnecessary return trip to the dealer to fix minor items that could be remedied before taking delivery. At the top of my list is a test drive, but is this really necessary and what should I be looking for?

    By the way, does the car come with a video that explains how to operate all the technology features that comes with this automobile?

  • cooterbfdcooterbfd Posts: 2,770
    Well, the memory seat has been a bone of contention as far as actually saving the position. Also, you may want to make sure the bluetooth is working properly (issues people have brought up on this site). The only issues I have left to be taken care of after 10 months is to have the rear sunshade replaced (it catches on a drip of glue that keeps it from extending all the way and has caused a small tear in the shade) and a rubbing sound in the steering wheel. All which can be taken care of at the next oil change.
  • mtwaletmtwalet Posts: 10
    edited July 2010
    I took delivery of my '10 CXS in the middle of May. As I was driving the car home I noticed a vibration in the seat and the steering wheel. Upon returning to the dealer, they rebalanced all of the wheels (road forced). The following week I took the car to Baltimore via the interstate. At speeds of 52mph to 70 the vibration at both end was still there but not as bad. I took the car back to the dealer and they proceeded to tell me there was nothing wrong with the car. They didn't take the car out on the interstate. I told the service manager that something fell off the car on the Baltimore trip then all of the sudden they said there was a wheel weight missing. The service manager then told me they rebalanced the wheels and tires, but refused to write a service order for the work. So I just added the record to the first service order. Lo and behold, the vibration is still there. I'm thinking maybe a tire, but once I hit a Michelin dealer for tires and the problem is still there Mr Goodwrench will say it is out of their hands. This car now has 700 miles on it and still has the vibration. I sent a letter to the service manager informing him so and I asked that he get a factory rep involved. Still waiting to hear back from him.

    I moved out of a 2007 Toyota Avalon Limited that was fully loaded to move into this Lacrosse. So far, I'm not too impressed. I look at it as a GM Luxury Camry!

    My faults with the car thus far:
    - memory seat position button has to be held in until the seat returns to the desired position,

    - you can't see the front of the hood and it is hard to judge the distance when parking,

    - the car should have front parking sensors,

    - lots of 'blind spots',

    - there is no shaded windshield (at the top),

    - there is no internal release button for the gas lid,

    - the tilt telescope wheel operation should be electric (as in the Caddy and Corvette),

    - no internal trunk release,

    - the dash to door panel is a knee killer when exiting the car,

    - and of course, the wheel vibration.

    I would have thought for a newly designed car, there would have been more taken into consideration. CXS was special ordered with every option available except the block heater and the touring package. Having purchased the headlight and heads-up display, it was my thinking that the blind side alert would have been in that package. GM said no in that it was a separate option. Since it wasn't listed as a separate option, I challenged Buick as to why the blind spot alert wasn't incorporated into the headlight and heads-up display. I'm still waiting for that explanation!

    Maybe I am being a little over sensitive or my expectations were too high, but I don't think I got what I paid for. I hope GM and Buick make it right.
  • nceencee Posts: 419
    No you are not asking to much. You paid good hard earned money for the car and you should be happy with it.

    This is the kind of thing, that gives Toyota and others the upper hand - sometimes.

    Now that being said, maybe have a friend drive the car and see what he / she has to say about it when they try to get the issue(s) to happen for them.

    As for some of the other issue.

    I sounds like, you should have test driven a car like the one you wanted to purchase, so you'd know what you were going to get. Now don't get me wrong, I didn't test drive my last car as much as I should have, or I might not have purchased it (but would have got a different model of the same car) - I purchased a 2008 Avalon Touring Edition. which is a bit harsher ride than I'd like, but love the car other then that.

    CXS Should have:

    - Shaded Windshield - damn near every car made now a days does
    - Internal release for truck, and fuel - YES
    - Tilt telescope wheel?
    - Blind Spots?

    That being said, there should be or should have been a detailed listing of what the model car you were purchasing was going to come with. At least you could then decide if you wanted to add some options, or a different model all together.

  • e_net_ridere_net_rider Posts: 1,380
    What does the blind spot alert come, as is it part of a package? I thought it came on all CXS.
    On a new vehicle, that vibration would be more than annoying to me. From what I've read, the Lacrosse has a stiffer body and that might put it in the group of cars that RFB was invented for. They had stiffer body, certain Cadillac and the Olds Aurora.
    Since you have already had that done, you might try rotating tire from front to rear until it is either all on the rear or on the front. I would suggest the front and when you have it all there, then rotate that pair to the rear. Its a lot of tire moving, but that should tell you tires or something else. But that is not to say it is not tire in combination with something else, such as weight on tire.

    What I am angling toward is the possibility of CV shaft entering into the equation. My experience with new Malibu is that it showed up intermittantly on the flat land for about 3K. Then on a trip, it showed up going up inclines and down inclines. By the time I got to Nashville from southeast GA it quit. Once since then, about 6K, it went to vibrating like I threw a big wheel weight for about 5 miles. Nothing since then, now 10K. Damned annoying, such stuff. Dealer would look at me like I'm crazy if I took it in. I don't know the cause, but it does seem to need a break-in, if it does not come apart in that time. It might be that they are using the common cheap tripod joint. To my thinking that would be like using a single U-joint on RWD vehicle. Often noisy and creating vibration, and don't seem to last as long as those that have the CV joint. (That is two U-joints and the third member at each end of the drive shaft.)
    I have seen shafts that use a full balls and cage at each end and they are quite smooth.
    Memory seat not momentary, that is just plain wrong and needs fixing.
    What is it with doing away with the tinted top of windshield? Does the dealer offer a nice applique to help shade?
    Electric, that is a thought, but I'd rather have a true tilt instead of rake.
    Trunk release, is that just being cheap?
    Gas lid, I'm not sure how it is on this vehicle, but Malibu has a toggle piston that pops door up. I thought it was a switch tied to alarm until I learned otherwise. Is not what is in your tank as important as what you might leave in vehicle?
  • cleo10cleo10 Posts: 6
    Has anyone else experienced a "clunk" sound within seconds of starting their CXS? I have had this problem after the first week and have been trying to identify what conditions cause this but for the past three weeks or so, I'm coming to the conclusion that it is totally random and happens at least 50% of the time. Anyone else have this problem? Thanks,
  • kjs8kjs8 Posts: 53
    I have a 2010 CXS and I feel that I paid for the tri-package of high intensity lights, heads-up display and blind side alert. My car was delivered without the blind side alert. Why would I not expect it to be dealer installed now that it is available? Is the wiring harness different or is GM just not going to go to the expense of replacing both mirrors which would include this option?
  • gmcustsvcgmcustsvc Posts: 4,251
    Hello Cleo10,
    I apologize that you are experiencing a concern with your vehicle. Have you taken it to the dealership to have the vehicle diagnosed? Thank you,
    Mariah GM Customer Service
  • cleo10cleo10 Posts: 6
    I was hoping to identify when or what triggers this first -- maybe somone else had a similar issue. I'll call and get an appointment. Thanks . . . Cleo10
  • mtwaletmtwalet Posts: 10
    Let us know how you make out getting GM to make that good. I thought the blind side alert was coming with the car. I don't know what it would take to convert the standard system on the car.
  • gmcustsvcgmcustsvc Posts: 4,251
    Hello Cleo10,
    No problem. If you have any other questions please let me know. Thank you,
    Mariah GM Customer Service
  • imidazol97imidazol97 Crossroads of America I70 & I75 Posts: 21,233
    >identify when or what triggers this first

    First, I'd turn off the AC when I start the car. You might be getting a torque sound as the compressor clutch catches.

    Also, have someone start the car while you stand watching and listening with the hood up to see if you can hear it from there. Also put your hand on top of the engine cover to see if you feel the thunk.

    In addition, try turning the HVAC controls off completely to see if that solves it.
    I have heard a thunk which I believe is one of the doors inside my HVAC unit occasionally give a thunk sound underneath the dash.

    2015 Cruze 2LT, 2014 Malibu 2LT, 2008 Cobalt 2LT

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