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Buick Enclave Power Steering Noise

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Comments

  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning tickedowner,

    You can email us at [email protected]

    We look forward to hearing from you,
    Sarah
    GM Customer Service
  • gerryrapgerryrap Posts: 2
    I finally got tired of this power steering enclave constantly makes. The final straw was when my friend commented about the noise even when the radio was on. I've created a case with GM about the issue. The quote from the dealer was $1800 to replace the rack and pinion and steering pump. The GM rep called and offered to pay for just the parts. Which leaves me with an $800 bill. I am not very happy with this bill to say the least, but the embarrassing noise is just too much. I had hoped that the recent recall would cover this already, but of course it doesn't. So now, I am starting to get the electrical problems I've been reading about. My friends really like the car, but they wonder why I won't recommend it. I just tell them to go with a more reliable car that would last without costly repairs. I still love my enclave, but I drive it with some anxiety waiting for the next unexplainable issue.
  • 2009 Buick Enclave CXL 84000. Bought used - since then had to replace water pump; rebuild transmission; now in show for power steering pump and gears. Take my car to dealership for maintenance (except 1 oil change). Paid the crazy price of $600 for their Service II. 3/27 took for oil change, today find out power steering fluid low; power steering pump blown; gear needs replaced and not covered under warranty thank you very much! Very frustrated! Should have stuck with Ford!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    buckeyewife,

    If you wanted to send the last 8 digits of your VIN to [email protected], I would be happy to check into your warranty status and get you more information on what is/is not covered.

    Regards,
    Sarah
    GM Customer Service
  • I too have had to replace the power steering on my 63,000 2010 Enclave. This is ridiculous and the Lupient Buick in Golden Valley, MN was very happy to take my $1,800.00 to fix the car. I had two Envoy's and one Enclave prior to this lemon. I can not believe that GMC Buick would not recall this problem and fix the part that is going bad. The part was probably made in China.

    Toyota here I come.
  • Can beat you all on this. We actually had the Steering Column replaced under warrantly when it was two years old. Now at almost four years old - it has failed again! And all GM
    will do (after complaining) - is to cover the parts. So we are being asked to cover $700 labor
    bill for something they should have fixed right in the first place. Plus we actually reported noise at least two times last year - on it - so it really wasn't fix right to begin with! Our 2003 Odyssey is going on 200,000 miles and has never had any maintenance problems. Wonder what type of car we are going with our next purchase - if GM can't even fix something they should have fixed correctly the first time around :(
  • kkunzler64kkunzler64 Posts: 4
    I finally traded my Enclave in on a new Honda Pilot, as I could no longer afford the monthly payment + 500 to 1000 in repair bills the last 4 months I had it. I am done with GM products moving forward. GM did pay for the rack & pinon replacement, but I still had to pay for the power steering. I feel like the government should step in and make GM recall the enclaves to have the steering problems fixed free of charge, and they should re-pay all of us that have already paid for repairs on this problem.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Do you have a Service Request open with us, dpharrington (71-**********)? We'd be happy to check into the progress of the case, if you like.

    Best,
    Sarah
    GM Customer Service
  • rod640rod640 Posts: 2
    This post caught my eye as I also have a 2009 Enclave and have 62,000 miles on it. Took it to the dealer yesterday to see why my check engine light came on and also asked that they check out the humming noise in my steering. Today I find out that the steering "rack" is leaking and it will cost $1,300 to repair. Since this appears to be a common problem among faithful GMC owners, it's hard to believe that there would not be a recall or some relief for this. No way there should be a problem like this in a 3 year old car with 60K miles on it. Very disappointed if GM doesn't step up to help.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Do you already have a case going, either through the Customer Assistance Center or through us? If not, we're happy to set up a Service Request if you would please email the following information to [email protected]: your name/Edmunds username, address and phone, last 8 of your VIN and current mileage, and the name of your involved dealership.

    Regards,
    Sarah
    GM Customer Service
  • rod640rod640 Posts: 2
    No case yet, since I just got the bad news a little while ago. That dealer has apparently had many similar issues with the Enclave. I'd be happy to send the information you request, and would appreciate any assistance you can provide after the fact. Thank you.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Great!
    We look forward to hearing from you,
    Sarah
    GM Customer Service
  • Totally agree! When contacting GM directly all I got was sorry and we can give you a discount on the next car you buy....right! Still waiting on the "discount letter". By the way it cost me $1,900.
  • wobcfwobcf Posts: 1
    I purchased my 09 enclave in 2010, 14,000 miles. Within just a few months the engine light came on, needed new timing gears, which mean the engine trans etc must come out of the car. Got a recall to have the computer reprogrammed so oil changes would be closer together, supposed to fix the timing gear problem. (give me a break!) After the timing gear repair, power steering started making noise, new power steering pump. Discovered oil leak on front cover (timing gear cover) pulled the engine again to repair. Power steering making noise again, told they will flush the p/s system and put a different type of fluid that will stop the noise. That appointment is next week, I am going to talk to the owner of the dealership about these problems. I think it might qualify as a lemon. I am just about out of warranty, and retired, fixed income and monthly repair bills don't mix....
  • gmcustsvcgmcustsvc Posts: 4,252
    wobcf,
    Thank you for taking the time to post your concerns. Have you spoke with GM Customer Assistance? If you would please email me with the following information, I would like to look into your concerns, VIN, current mileage, involved dealer, Edmunds user name, and complete contact information. I look forward to hearing from you.
    Christina
    GM Customer Service
    [email protected]
  • Your problem is most likely an air bubble in your power steering system, a very simple fix. It was a problem on mine after they replaced the leaky front cover gasket also. I fixed mine by lifting the front end off the ground and turning the steering wheel 15 turns in each direction. This must be done with the engine off. In my case two huge air bubbles came out of the system and my wife is happy again. I do know that there is an oil for colder regions, that is what is in my Enclave. You are lucky to have had the reprogrammation done for the oil change indicator, I own a 2008, with the same engine as you(minus 20 hp), and they will not reprogram mine. I change my oil every 10,000 kilometers, and use Castrol Syntec oil. My warranty is almost up, and hopefully the long series of problems that I have had with it are now gone forever, but time will only tell. These cars are really a great ride, but lack a serious amount of quality.
  • aaplsueaaplsue Posts: 37
    My steering is making a rubbing noise when I turn, does anybody have this problem and if so what was the outcome?
  • douglaswdouglasw Posts: 3
    Like many others who own a 2008 Enclave or Acadia, I was informed yesterday that the rack and pinion in my Enclave needed to be replaced. In researching the warranty options I came across these posts. It would appear that GM has an issue with these units going bad with such low mileage.

    The car currently has 70,545 miles. The VIN # is 5GAEV23718J66369. Sarah from GM customer service, can you assist me in what options may be available?

    Thank You
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning douglasw,

    I'm sorry - I was unable to access your vehicle's information with the VIN provided. Would you be able to verify the last 8 digits for me please?

    Given your current mileage, you are beyond the parameters of bumper to bumper coverage, but would still be within your powertrain warranty (unless the date of expiration has already passed). Powertrain covers the following components per the 2008 Buick Warranty Manual:
    Engine: Cylinder head, block, timing gears, timing
    chain, timing cover, oil pump/oil pump housing,
    OHC carriers, valve covers, oil pan, seals, gaskets,
    turbocharger, supercharger and all internal lubricated
    parts as well as manifolds, flywheel, water pump,
    harmonic balancer and engine mount. Timing belts are
    covered until the first scheduled maintenance interval.

    Transmission/Transaxle/Transfer Case: Case,
    all internal lubricated parts, torque converter, transfer
    case, transmission/transaxle mounts, seals, and
    gaskets.

    Drive Systems: Final drive housing, all internal
    lubricated parts, axle shafts and bearings, constant
    velocity joints, axle housing, propeller shafts, universal
    joints, wheel bearings, locking hubs, front differential
    actuator, supports, front and rear hub bearings,
    seals and gaskets.

    The rack and pinion assembly is not explicitly listed; if we can look into this further with you, please send the following information to [email protected]: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Best,
    Sarah
    GM Customer Service
  • douglaswdouglasw Posts: 3
    Sarah,

    Thank you for your response below. I am writing to confirm the information you requested:

    My Edmunds Username is DouglasW
    Last 8 VIN# 8J266369
    Current mileage is 70,604
    My local Buick Dealer is Medina Auto Mall @ 3205 Medina Road, Medina Ohio

    Please provide your advice on how I should proceed for warranty consideration.

    Thank You,

    Doug
  • douglaswdouglasw Posts: 3
    Christina or Sarah

    I emailed you earlier from my work address but wanted you to know that Medina Auto Mall has diagnosed that my 2008 Enclave needs a new steering rack, power steering pump, and swaybar links. Mary, the Service Manager, shared that she had three others in for the same thing today. Buick evidently has a quality issue with this major component to be failing at such low mileage (70k in my case).

    Please advise if GM will provide warranty consideration for my repair. I have to make a decision as the car is waiting for repair.

    Thank You,

    Doug
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello Doug,
    I apologize that I didn't receive your message before now! I will send your case to your District Specialist for further consideration; I'm sorry, but the soonest they will be able to contact you is Monday the 11th as it's now Friday evening. Again, I apologize that we weren't alerted to your post sooner!

    Sarah
    GM Customer Service
  • tiffanym1tiffanym1 Posts: 4
    I just returned home from dropping my 2010 Enclave (61,000 miles) off at the dealership for power steering repairs. The service manager was not comfortable with me driving the vehicle home and bringing it back tomorrow because he felt it was not safe. I narrowly avoided 2 accidents recently when I was unable to turn my vehicle into driveways with vehicles coming in the opposite direction. The service manager said that it was a power steering failure. It is clear from these posts that the people at Buick have "known or should have known" about this problem since 2008. When are they going to issue a recall?? Hopefully it will not take a death or serious injury before they do something about it!
  • tiffanym1tiffanym1 Posts: 4
    Please report any safety issues (especially the power steering) to the National Highway Traffic Safety Administration at https://www-odi.nhtsa.dot.gov/ivoq/.
    We as consumers need to make sure they are aware of safety issues to protect others. Thank you!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good evening tiffanym1,

    We're relieved to hear that you weren't in any accidents with your Enclave as a result of the steering matter you're facing. Please keep us posted on the progress at your dealership!

    All the best,
    Sarah
    GM Customer Service
  • Have 09 Enclave with about 74000 miles on it, and now for about 2 months now, have been fighting power steering failure, and usually when you least expect it. my wife has had some very close accidents and over curb turning situations. I have checked fluid level, looked for leaks, tried to find more issues at all with it. I called the dealer on it and asked of there had been problems with them, and he said he had not heard mcuh about it, and no there would not be warranty and said if its the power steering pump, looking at roughly over $1,000. We havent had the money to fix it, and after eading all the posts on here i am surprised GM hasnt had a recall on this yet, I would be curious to know how many people have had accidents from this.. I am a die hard GM fan, have owned GM for over 30 years, never have I saw a vehicle with more issues, The camshaft, sun roof leak, winshield leak, bad brakes.. I love Buick and GM, but really????
  • gmcustsvcgmcustsvc Posts: 4,252
    schradermn,
    Thank you for taking the time to post your concerns. Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
    [email protected]
  • mc1000mc1000 Posts: 1
    Wow! I just checked in to see if other enclave owners were having issues with their power steering on the web and found this site. This is our very first GM product and this is very disheartening to see this issue. Ours is a 2010 Enclave with only 65,xxx miles and my wife is the only driver and she almost also got into an accident yesterday when she went to make a turn and couldn't turn as quick because of the extra effort it took to steer. She started to notice it when she had to back-up out of parking spaces. Thought she was imagining thinks but after her close call I am really concerned. It definetly is a safety matter! Hope GM will stand behind their product......first and last one for me if they don't.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    mc1000,
    We're glad to hear that your wife is okay after that experience out on the road. As you work though getting this looked at, should you like to get a case set up with us at Customer Assistance please email the following information to us at [email protected]: your name and Edmunds username, your phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
    Kind regards,
    Sarah
    GM Customer Service
  • cassidy5cassidy5 Posts: 7
    edited June 2012
    I returned from the dealer this past Friday after also fighter power steering trouble for 6 months and missing another car by inches in a turn the day before due to no rotation available at wheel. I thought the problem was due to a bad alignment from new tires and that he TPMS was off. After reading the posts Thursday night when I typed in my car make and year, it was not a huge surprise for me to be told my 2010 buick ENCLAVE with now 70,000 miles also have a leek in my power steering rack and a failed power steering pump. The repair to be done :$2,000.00! When I was leaving , the service manager politely stated he would see what he could do to lower the price. He also has given me a rental for my 4 daughters and I until they can work on my car tomorrow. A 2010 vehicle should NOT have a failed pump. The issues started back with 60,000 miles on it. As the guests above stated, GM has known about this since 2008 and a need for a recall appears evident. I had a Acura MDX with 200,000 miles for 11 years that only required routine care. I purchased this vehicle used with 19,000 proud to buy American and have a buick and now I have second thoughts. Sarah, please advise me as a GM representave as well as that of the power train warranty. Thank you.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good afternoon cassidy5,

    The power steering rack and pump are not components covered by the power train warranty. The following components do fall under coverage:

    Engine Coverage includes: All
    internally lubricated parts, engine oil
    cooling hoses, lines and radiators.
    Also included are all actuators
    and electrical components internal
    to the engine (i.e.: Active Fuel
    Management Valve Lifter Oil
    Manifold, etc.) cylinder head, block,
    timing gears, timing chain, timing
    cover, oil pump/oil pump housing,
    OHC carriers, valve covers, oil pan,
    seals, gaskets, manifolds, flywheel,
    water pump, harmonic balancer,
    engine mount, starter motor,
    turbocharger and supercharger.
    Timing belts are covered until the
    first scheduled maintenance interval.

    Transmission/Transaxle
    Coverage includes: All internally
    lubricated parts, case, torque
    converter, mounts, seals and
    gaskets as well as any electrical
    components internal to the
    transmission/transaxle. Also
    covered are any actuators directly
    connected to the transmission
    (slave cylinder, etc.).

    Transfer Case Coverage includes:
    All internally lubricated parts,
    case, mounts, seals and gaskets as
    well as any electrical components
    internal to the transfer case.
    Also covered are any actuators
    directly connected to the transfer
    case as well as encoder motor.

    includes: All internally lubricated
    parts, final drive housings, axle
    shafts and bearings, constant
    velocity joints, propeller shafts and
    universal joints. All mounts,
    supports, seals, gaskets as well as
    any electrical components internal
    to the drive axle. Also covered
    are any actuators directly connected
    to the drive axle (i.e.: front
    differential actuator, etc.).

    While the part is not covered, if we can look into this further with you, please send us the following information at [email protected]: Your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    Regards,
    Sarah
    GM Customer Service
  • blakemnblakemn Posts: 2
    Drove back from the lake today in Northern MN and after parking to unload, then getting ready to re-park in the driveway... the power steering was simply.... GONE. Just disappeared. Thank god we got home, but worried from these posts we're SOL. Very low mileage-- but consistent with stories here, just over the warranty threshold by a few thousand miles. Very frustrating... worried what our mechanic will say is the damage.
  • cassidy5cassidy5 Posts: 7
    I called Buick's main customer service line. They agreed to cover the cost of the parts and I payed for the Labor. The price went from $2,000.00 to $700.00.
    It is clearly a very dangerous faulty part of the Buick Enclave released up through the middle of 2010 when the steering rack was adapted. I feel they should cover labor as well. I will say, the dealer and Buick were very courteous.
    Good luck.
  • blakemnblakemn Posts: 2
    Thanks Cassidy. I'll see what my local dealer says tomorrow. I trust them, but I'm really disappointed to see so many of the same problems appear here on this thread. Makes me think a recall should have occurred... and perhaps a class suit may be necessary? Ridiculous to think so many of the same problems have occured.

    This is the number I've found for Customer Service:

    Buick's Customer Relations Center (for Buick owners):
    1-800-521-7300
    Monday-Saturday - 8 a.m. - 9 p.m. (EST)
    Sunday - Closed
  • jpatstljpatstl Posts: 1
    I'm having the same tightening of the wheel, have tried having it addressed twice, and narrowly avoided an accident this morning. I'm shocked to see how common this is! I need advice - I already went to my dealer about both this steering issue and an A/C issue. They fixed the A/C and said the steering was fine. That was over a month ago. I took the car elsewhere, they filled the PS fluid - no change. If I can't get help from the dealer, where do I go?! For an obviously common issue, there should be no cost involved!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning jpatstl,

    If we can follow up with your dealership on the tightening of the wheel matter you've described, please send the following information to [email protected]:
    Your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    We will set up a Service Request in our department and go from there.

    Kind regards,
    Sarah
    GM Customer Service
  • nbeyernbeyer Posts: 2
    I too have this issue with my Buick. I work out of state during the week and home on weekends and drive my vehicle during these dates or when I am actually able to work from home. The past several months I have noticed my power steering acting this way. I have taken it to two different GM dealers and they are telling me that I need a new steering column and it is going to cost me close to $2000. If this is something that is happening quite frequently it would appear that Buick would need to do a recall.

    Is there something that is recommended to get this resolved since there are so many people with the same issue on this forum?

    Thank you,
    nbeyer
  • nbeyernbeyer Posts: 2
    Yes, I agree!! No cost should be involved. How can you have 98 comments on the exact same issue over the past few years?!? I was told mine is the steering column, which is ridiculous because my steering column is fine.

    Please post if you get a reply.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    nbeyer,

    I see that you've gotten a second opinion on this; if you would like for us to look into anything further, please don't hesitate to get in touch with us at [email protected] (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealer).

    Regards,
    Sarah
    GM Customer Service
  • So I posted to this site about 2.5 months ago about the Steering Column problem.
    It had already been fixed under warranty once - and then same problem occurred - out
    of warranty now -within a 2 year period. So after much back and forth - with GM customer
    service- GM would pay for parts and we pay for labor + tax for servicing which amounted to
    $650. So we did this. Got the car back - and noise is still there - and worse. When I brought the car back - they said this was a different problem with the steering column and would take an additional $600 to fix. Just lesson for all - even if you fix the problem - it probably won't get fixed.... With all three of our cars approaching the need to replace - GM is becoming less and less likely option.......
  • cassidy5cassidy5 Posts: 7
    edited July 2012
    Spoke with Buick customer relations today over another less but still apparent issue with Enclaves... (vinyl applique bubbling of my window surround.)
    The rep politely reviewed the recall process. I hope that all that are having issues with the steering have made a claim. When enough claims are filed, the government controls the recalls. I have a feeling it will be occurring.
  • tiffanym1tiffanym1 Posts: 4
    As a follow up to my post a month ago, my dealership was able to get GM to pay for all of the parts and labor involved with my power steering repair. I do feel like a recall is necessary and urge everyone who has posted here to file a report with the National Highway Traffic Safety Administration at https://www-odi.nhtsa.dot.gov/ivoq/.

    I finally made my report today and they take about 72 hours to show up on the website. It only took about 5 minutes. You do need your VIN to make the report. This is probably the only way the government will force GM to perform a recall and repair everyone's vehicles at no charge.
  • cassidy5cassidy5 Posts: 7
    I'm glad they covered their responsibility for you. I made my report. Thank You.
  • I too have that bubbling by my driver window....did you resolve it?
  • How did you get GM to pay???
  • pburgburtpburgburt Posts: 2
    I just bought used 2010 enclave cxl two weeks ago. I too have the groaning power steering. I will call the gm dealer where I bought it and get appointment. I was test driving a Toyota highlander before I bought the enclave,looks like I should have bought the Toyota. I traded in a 2004 Buick Rainier with 140,000 miles and never did anything but change oil and tires, coolant. Guess I just got lucky. I was told by many people to buy foreign,but I had to give gm another chance. Hope this problem with steering is fixable.
  • cassidy5cassidy5 Posts: 7
    I took my enclave in this week prepared to discuss having reviewed the www. Buick forum posts from people who had also experienced the bubbling of the sticker applique. The manager at
    the dealer looked at it and said no problem , she had seen a few of them before and it was
    a bad choice by Buick; she ordered the parts for a body shop to do next week. I had called Buick customer service first and the rep had called the manager for me. Good service from Buick. I didn't have to discuss at all. The bubbling has been there since I purchased with 19,000, but it has gotten worse and is beginning to crack at peak of bubble. It is a defect that fails to cover the frame properly. It was faulty from the manufacturer. I keep my enclave in a garage... its only 2 years old and the window trim looks 15 years old.
  • cassidy5cassidy5 Posts: 7
    You need to call Buick customer service after the dealer looks at it. They were very helpful. If the 90 plus people who have had the same problem on this forum reported their issue at the website above,
    an investigation would begin for a recall. I believe there's also what's called a "common sense approach " a manufacture can use to recall with safety being compromised with faulty steering and the large volume of complaints.

    Btw, my friend has had a new highlander for a year and wants to get rid of it.. doesn't like how it drives.
  • Thanks so much for posting your issues with the power steering. You just saved me $2000.

    I had no idea that this was a common problem for the Enclave. I own a 2009 Enclave and started having the same issue with power steering around 55k-60k miles. It was just out of warranty and I didn't realize it since I was still within the 3 year purchasing time. Anyway, we took it into the dealership 2 days ago and they called yesterday to tell us the power steering rack would need replacing and that there were metal shavings in the power steering pump that would also need to be replace all for a grand total of $2200.

    That led me to google the problem and I found this site. I took Sarah's (the GM Customer Service rep in replies above) advice above and emailed GM at [email protected] yesterday. Well, this morning I starting think I should take your advice and call Buick Customer Service Center directly, so at 9am this morning I called and specifically asked them if they could help with the cost of my repairs since this is a common problem amongst Enclave owners and it appears to be the result of faulty equipment. They asked some general questions and put me on hold while they called the dealership to verify the diagnostic testing. When he returned, he told me the dealership offered me a Third Party Extended Warranty for 3 years/36K miles, costing $2000 and I would only have to pay a $500 deductible for the repairs. I simply stated that I didn't take that deal because it was a bad deal; 36K would only last me 1 year since my job is 60 miles from home and Third Parties are notorious for refusing claims. He agreed and said he would submit the request to the district specialist and I should hear back within 24-48 hours. Well, later today around 4pm, to my surprise, Heather from GM Customer Service at [email protected] gave me a call to followup on the email that I sent them. She also said that she would submit the request and even promised to call back tomorrow afternoon. Then, surprisingly, about 15 mins after speaking to Heather, I received a phone call from the Service Manager at the Dealership servicing my Enclave who apologized for the problem and said they would be more than happy to complete all repairs for just $200, the same cost as it would have been if I had a warranty. I was shocked and grateful. I was prepared for a big debate, but everyone I spoke with was very nice and helpful.

    Anyway, I just wanted to share for anyone else who has this problem. Now, I just pray the repairs last. Apparently, that seems to be a problem as well.
  • Yes, take cassidy5's advice and take your car in to a Buick dealership for a diagnostic, then call the Buick Customer Service to request assistance in covering the cost for the repairs. They were extremely helpful when I called. There was no debating or trying to convince them to help. I just said I noticed on the internet that many customers were having similar problems due to faulty equipment and I was wandering if you would be able to help with the cost of the repairs. They then spoke directly to the service department at the Buick dealership to verify the issues. It was painless and they brought my repair cost down from $2200 to $200 despite me being out of my warranty.

    And also report the problem here: https://www-odi.nhtsa.dot.gov/ivoq/ It's very important to get the issue out there so they can issue a recall if necessary. Apparently this is a very common issue and needs to be formally addressed.
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