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Any Questions for a Car Dealer?

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  • robr2robr2 Member Posts: 8,805
    ddrift - it was joke!!
  • pernaperna Member Posts: 521
    Here's how you deal with imperfections in your new (or "new to you") car: ignore them.

    When I took delivery of my Maxima two years+ ago, I was on the top of the world. It was a DX from out-of-state, but I didn't care. Until I went to remove the front license plate bracket (which is not required in my state), that is.. two giant holes in my front bumper where the bracket used to be.

    So I talk options with my salesdude. I was on fire, I thought they should just replace the freakin bumper cover (multi-hundred-dollar proposition). What they did is paint-match two little plastic plugs, and stuck them in the holes. It actually looked pretty decent.

    It bothered me for about a day, but then you know what, the rest of the car was so great I started to care less and less about those two little holes. Two years later, I don't even see them anymore.

    Everyone wants their newly purchased car to be perfect. What you have to ask yourself is, "Is this little thing so bad that it prevents my enjoyment of the rest of the car?"

    The tires are a bit different because it's safety vs. cosmetic, true, however they're easily replaced and aren't too expensive.

    You want expensive tires, look up a 2003 Maxima SE on tirerack.com. "Outrageous" doesn't even begin to describe it.. needless to say, I've been keeping up on my rotations. :)
  • buck0086buck0086 Member Posts: 52
    I also posted this under New Vehicle Financing as I'm not sure where this should go:

    I am looking to pay cash for a new SUV in the next few months if I can put the money together. I have a couple of questions related to this:

    1) I've read in some forums mention that it's best not to put down too much cash. Is that a problem if you plan to pay for the entire car? Why do people say not to put too much cash down?

    2) If I do pay cash for the car, I would like to charge it to my credit card and then completely pay off the balance. It's a rewards card so I would get something out of that. Do dealers view credit card payments to be cash or is it viewed differently.

    Thanks for the help.
  • jlawrence01jlawrence01 Member Posts: 1,757
    First, I don't think that it is possible to put "too much down" on a vehicle. Unless, maybe the person was leasing. Or if you became cash strapped as you have no other savings.

    Second, you will be hard pressed to find a dealer who will take a credit card in payment of a new or used vehicle. If they accept credit cards on the sale, they will pay approximately 2% for the processing fees to VISA/MC/AMEX. They will not do it.
  • rroyce10rroyce10 Member Posts: 9,332
    .... **Second, you will be hard pressed to find a dealer who will take a credit card in payment of a new or used vehicle. If they accept credit cards on the sale, they will pay approximately 2% for the processing fees to VISA/MC/AMEX. They will not do it** ...

    Bingo.!





    Terry.
  • suydamsuydam Member Posts: 5,070
    I've bought used vehicles from dealers using credit cards for part of the purchase; never had anyone refuse.
    '24 Kia Sportage PHEV
    '24 Chevy Blazer EV 2LT
  • isellhondasisellhondas Member Posts: 20,342
    Pay enough for the car and a dealer will be happy to take your credit card!
  • driftracerdriftracer Member Posts: 2,448
    the key word is "part" of the purchase. Using a CC for a deposit or down payment, as long as the number isn't radical, is fairly common.

    Paying for a $20,000-40,000 vehicle with a credit card, though, just so you can get some airline miles, while the dealer pays 2-4%....ain't happening.
  • hl74hl74 Member Posts: 1
    Hi all, I have some questions for the pros in the car biz. In Aug. 2003 I went with my mom to help her buy a new Camry. Last week I drove it and noticed that the tires were really noisy. I checked her tires and it seems they are all over-inflated by at least 10 psi. They're OEM tires with about 25K on them. I read on another board that the cars are delivered that way to the dealer and that the dealer deflates them during the car prep. Has this damaged the tires in any way? If so, does the dealer have any obligations since the car is still under warranty? Should I correct the pressure before contacting them? Thanks for any input.
  • driftracerdriftracer Member Posts: 2,448
    OK, wait, stop the bleeding - I don't want to be mean or rude, but let's back up and look at this.

    It's been a year and 8 months since she bought her Camry, and has had the car somewhere for service several times by now - anyone from the local service station guy, to the guy at Wal-Mart who rotated her tires, to the kid next door, could have set those pressures.

    Cars are NOT delivered with over-inflated tires - that's simply not true.

    There's no liability on the selling dealer or the car manufacturer. There's also no way that if the tires were over-inflated by 10 psi at delivery, that they've maintained that perfect setting for almost 2 years.

    Don't go on the warpath with the dealer over something that's very likely to get you embarrassed.
  • isellhondasisellhondas Member Posts: 20,342
    Except, Honda, anyway, DOES ship new cars with overinflated tires to reduce flat spotting as I understand it. During the Pre-Delivery Inspection, the technician adjusts the pressure.

    The poster should simply adjust the pressure although I doubt if it'll make the car any quietier. It will definatly have a smoother ride!
  • suydamsuydam Member Posts: 5,070
    >the key word is "part" of the purchase. Using a CC for a deposit or down payment, as long as the number isn't radical, is fairly common.

    Yes, that's right. I have used credit cards for down payments or part of the purchase on fairly inexpensive (less than $8000) used vehicles and it didn't seem any big deal. I just wanted to make clear to the earlier poster that you can do that sort of thing. Credit cards do have a limit anyway so there's only so much you could put on one even if the dealer was okay with it.
    '24 Kia Sportage PHEV
    '24 Chevy Blazer EV 2LT
  • monetta3monetta3 Member Posts: 1
    I keep hearing some song and dance about how my trade-in is going to cost the dealer $1500-$2000 to condition for resale, and that's why they say the Kelley Blue Book trade-in value is "wrong", and the Edmonds value is "wrong", and gosh, they can only give me barely what I owe on the car.

    Are they full of it? I suspect it's just a slimey ploy.
  • rroyce10rroyce10 Member Posts: 9,332
    ... **I've bought used vehicles from dealers using credit cards for --- part of the purchase**...

    Terry.
  • bobstbobst Member Posts: 1,776
    The dealer is a professional. He knows what your car is worth to him, and that is how much he will offer you.

    If you were in his place, you would do the same thing.
  • isellhondasisellhondas Member Posts: 20,342
    The dealer is going to take a hard,objective look at your trade in. It will need to be detailed and in most cases, be subjected to an intense mechanical inspection. The "small" dent in the door that you don't care about will need to be fixed, etc.

    The tires that look O.K. to you are down to 3/32nds of tread and will have to go. The dog odor that gagged the appraiser will have to be dealth with. etc....

    Not at all uncommon to spend 1500.00 and more bringing a car up to snuff. It's the unexpected repairs we didn't see when we appraised it that can REALLY add up!

    If you feel the trade amount offered isn't enough you can sell it yourself.
  • grandtotalgrandtotal Member Posts: 1,207
    You mean your mom didn't spot that when she checked her tire pressures every week? She does check them every week like she should doesn't she? Or if she's not able someone else does it for her don't they? Yes you should correct them, no you should not contact the dealer unless you want to be a laughing stock.
  • jasmith52jasmith52 Member Posts: 462
    There are a couple of pressure levels that refer to tires. There is the recommended pressure level and then there is the max pressure level.

    What exactly was the pressure on the tires that caused you such concern??

    Also was the tire pressure checked when the tires had sat overnight. Or was the pressure checked during a 50 mile road-trip ??
  • boomer1bboomer1b Member Posts: 316
    It would be suicide for a dealer to let a customer pay the full price on a card.

    Aside from the 2-5% processing fee........

    What if the customer "protests" the sale. Then the dealer is OUT of ALL the money till the matter is settled !

    Why do you think tow companies take only CASH?

    Most credit card companies will bend over backwards in the customers favor and not the retailers...........Funny but true,,,,,,,
  • osubeavosubeav Member Posts: 56
    When I was shopping for my Silverado at the local Chevy dealer, the salesman told me that they could sell any truck for the same price as any dealer in the Pacific NW, so there was no reason to shop elsewhere. He then stated that if I bought a truck at a different dealer, they would refuse to work on any warranty issues.

    I had no intention of going elsewhere (too far away and I also like to keep dollars local, if possible and practical), but that was a bit of a turn-off. Can they really do that? I figured that they could put you at the end of the line or something like that, but not outright turn you down.
  • jasmith52jasmith52 Member Posts: 462
    This topic was discussed (ad nauseum) recently. Please see post number 11160 and the pages of responses that follow
  • osubeavosubeav Member Posts: 56
    Oops, sorry.

    Thanks for the link.
  • jsylvesterjsylvester Member Posts: 572
    My employer makes me eligible for the Ford Supplier discount price. However, the vehicle I want, a Grand Marquis LSE (Mercury version of the Crown Vic LX Sport, only you give up 17 inch wheels for a wood and leather steering wheel), is very hard to find, as there is only one in stock at any of the roughly 10 dealers of which I checked the inventory. The supplier discount price is lower than invoice, plus I get the factory rebates, which are higher on the Grand Marquis than the Crown Vic.

    If the price is set by the supplier program, and I want to do the purchase from my local dealer, what expenses would the dealer have in order to get the vehicle I want from another dealership, and how would they be able to pass that on if the if the price is already preset by Ford?

    I'm guessing it is similar for the GM and Chrysler programs.

    Thanks,
  • jasmith52jasmith52 Member Posts: 462
    Your dealer can probably do a dealer trade on just about any vehicle that you want. Exceptions are vehicles that just came out or are in very short supply (Like a Mustang GT Convertable). He may charge you a small fee ($75-150) for the trade. Note that Ford prohibits dealers from charging documentation fees on the Partner program.

    If you know the partner code you can go to the Ford Partner website and search for a vehicle and see the price to you, Here's a link to their website:

    https://www.fordpartner.com/Login/login.asp
  • dbauerdbauer Member Posts: 416
    some dealers will do a trade at no extra charge, and some will charge you anywhere from $100 to $300 to do it, depending on the location of the car you want. go work your deal, and cross that bridge when you come to it.
  • mirthmirth Member Posts: 1,212
    they can only give me barely what I owe on the car

    Unfortunately for you, what you owe on the car has nothing to do with how much the car is actually worth. And quite possibly KBB and Edmunds are wrong, especially if your car has 100K or more miles.

    If I were you, I'd post a description of your car on the Real World Trade-In Values forum and get a real number from Terry.
  • manamalmanamal Member Posts: 426
    Well, I took my new Subaru Forester into the dealer for the flat, and they were very good about fixing the tire. They even gave me a loaner while it was being fixed. They were not able to find my intermittent rattle. Hopefully, it is be doing it some time when I am near the dealer.

    I did not ask themto remove the stone chips; I was told they inspected the other tires, and they looked ok.
  • jsylvesterjsylvester Member Posts: 572
    Thanks for the info - I've been kicking around the idea of replacing my 94 Grand Marquis LS, and I'd buy from the same dealer that sold it new in 94.

    Other than a slight water leak in the firewall somewhere, the old 94 Merc has been indestructible, and feels ready to go another 11 years. While it doesn't need replaced, it would be nice to at least see how much better the new ones drive since the 1998 and 2003 chassis upgrades, as well as the extra 43 horsepower. I was surprised to see how much better the Ford Partner-supplier deals are now over a year ago.
  • mirthmirth Member Posts: 1,212
    Yeah, I guy I work with drives an 89 Grand Marquis, and it's still going strong...
  • dbauerdbauer Member Posts: 416
    from 94 to now, there isnt much difference, to be honest...but the bells and whistles are MUCH nicer!
  • smithdrgssmithdrgs Member Posts: 22
    I dont like the tires that come on a potential new car (acura-tl). bad snow performance. whats the best way to negotiate around that- get an allowance from acura and buy new ones somewhere else? ask for a trade-in with a tire company? or bundle the loss into the price of the car (figuring that i'll go to tire company and do a trade-in)? thanks.
  • denali856denali856 Member Posts: 118
    I'm not a dealer, but I'd be really surprised if the FACTORY would be willing to give you a tires allowance. Just doesn't make sense to open up that can of worms; could lead to all sorts of people wanting special deals and allowances, and could thus cause problems with the manufacturer's cost structure in the long run.

    I think this is something you're going to have to work with the dealer on--see if he'll pull the tires off or do a trade with a tire dealer for you (assuming the car has very few miles and the tires can be sold as new--heck, even assuming it's LEGAL to do that, which I'm not sure about), or you'll just have to try to negotiate a lower price to cover your expense in getting new tires.

    Good luck.
  • isellhondasisellhondas Member Posts: 20,342
    Will do a swap out if you don't put too many miles on them. They won't give you a lot of money for your old tires though.
  • dbauerdbauer Member Posts: 416
    my suggestion would be to keep the factory tires for warm weather, and switch them out when the seasons change. this way, you will get twice the life out of 2 sets, instead of 1 life from paying for 2 sets. i hope this made sense.
  • ray80ray80 Member Posts: 1,655
    Makes sense to me. why wear out the winter tires quick (more so if softer winter compound) and use additional fuel in warm months
  • bcb1bcb1 Member Posts: 149
    I am looking to pay cash for a used '98 to '00 model Toyota Land Cruiser, or a '00 or '01 BMW X5. Leaning towards the LC because it's larger and probably more reliable.

    I will probably be looking at fairly high mile stuff (75-90K mile range), but since I can pay cash, I don't have to worry about financing. Do "normal" toyota and bmw dealers handle high-mile premium suv's, or am I better off looking at a private party sale? And what about Carmax? They have this thing called "Valuemax" where they sell 60K+ mile vehicles, and they often seem to have decent prices.

    I guess I'm just looking for advice in general on buying a premium used, high-dollar, high-mile SUV from the dealer folks. Any advice would be helpful.
  • isellhondasisellhondas Member Posts: 20,342
    Certainly skip the BMW if reliability is important to you.

    A high mileage Land Crusher can be a good bet if this is what you are into.

    A dealer MAY keep a high miler if it checks out well, otherwise check the private party ads and pay to get it inspected.

    Keep your gas credit card handy!
  • bcb1bcb1 Member Posts: 149
    Thanks for the reply. I always had the impression that BMW's were built like tanks and were very reliable; but after reading the BMW X5 owner's forum here on Edmunds, I'm beginning to wonder.

    My wife and I have always had American cars; and maybe we're just lucky (or maybe it's because we maintain them), but she has a 98 Intrepid with 120K trouble-free miles, and I have a '00 Yukon with 100K trouble-free miles. I hate to think of buying a used X5 for a bunch of money, and then having all sorts of headaches and maintenance hassles once we buy it! Guess we'll opt for a used Land Cruiser for her....
  • boomer1bboomer1b Member Posts: 316
    Listen to these guys........My sister had a X-5.................
    Spent LOTS of time at the dealer........Lucky it was under warranty and leased too..............3 painful years with that DOG !
  • anthonyfeleanthonyfele Member Posts: 1
    I purchased a brand new 2004 Ford Expedition in July of 04 my suv was recently in an accident when I took my suv in for repairs I was told by the body shop that my suv had hail damage on the roof of the vehicle and that it looks as if the hood of the vehicle had been painted or replaced. Now I know that my vehicle has never ever been in a hail storm and when I stated this to the body shop he informed me that he had repaired quite a few vehicles during August of 2004 in our area due to hail damage.
    I went back to the Ford dealer ship and spoke to the owner about this he stated that he was not aware of my vehicle having any hail damage when he got if from the other dealership. You see I had ford get me the Vehicle that I wanted and have it ship to this dealer. So yes it did come from another dealer. Now the owner is willing to pay for the hail damage and is sorry but he too did not know that there was damage to the vehicle
    because the first dealer never disclosed this information to them...
    SO…. Here is my question to all of you out there what can be done about this??
    I thought that I was purchasing a brand new vehicle which I did but I did not know that there was damage to it.

    Distraught
    Anthony :mad:
  • isellhondasisellhondas Member Posts: 20,342
    Can you SEE the hail damage? Are the hail dents still there?

    If it's been repaired, what can he fix or pay for at this point?
  • grandtotalgrandtotal Member Posts: 1,207
    Can you SEE the hail damage? Are the hail dents still there?

    If you read the poster's post carefully you'll find that the garage can and did spot the damage.
  • robr2robr2 Member Posts: 8,805
    Every state has laws regarding the threshold dollar amount at which damage to a new vehicle must be disclosed. If the amount of repair was less than this threshold, you are out of luck. Find out that threshold from your state's attorney general's office/consumer affairs office and try to find out how much work was done.

    Remember also that if the other dealership was in another state, their threshold probably applies. Heck, the car may have been damaged at the factory or transporter's storage lot.

    Many new cars have repairs done to them before they are sold by the dealer.

    Good Luck.
  • stickguystickguy Member Posts: 53,349
    from all the shipping, storage, jammed onto the lot, etc. I was at the TOyota dealer the other day, and the dent wizard truck was there, along with the glass guy. They had cars all lined up to get taken care of (new and used). So it is entirely possible that your new car had some dings popped, or a windshield replaced, and you might never know.

    I have also seen the detail guy in action, and it's pretty amazing. He has every touch up paint known to man, and all the right tools to make anything look like new. Probably more of an issue with used cars, but walk the back lot someday and see how many new units have scratchs, etc. that need to be taken care of before delivery.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • turboshadowturboshadow Member Posts: 338
    The local Chevy dealership has over half of his new car lot covered with boats, RVs and personal watercraft. This started Sunday. Today on the way back from the grocery store, I stopped to ask what was going on. The salesman told me they were having a "Car, Truck and Recreation" event.

    I thought this was pretty stupid, in that half of the dealership was now devoted to products that they don't normally sell, at the expense of their vehicle sales.

    On the other hand, it did get me to stop by.

    What's the general concensus on these events, and do they hurt or help the bottom line?

    Turboshadow
  • stickguystickguy Member Posts: 53,349
    would they go to all the toruble if they didn't think they would make money?

    Big mark up on those products, so I assume the promoter can afford to pay a nice rental fee.

    Plus, they might sell a few pick-ups or tahoes to tow away the new travel trailer.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • isellhondasisellhondas Member Posts: 20,342
    I understand that. I just wonder why the poster himself didn't see the dents?
  • stickguystickguy Member Posts: 53,349
    Hard to see the roof on an Explorer... Either that, or the dents were only noticable by a trained eye looking real close? It's hard to believe that they wouldn't have noticed something that looked like the surface of the moon.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • silleegurolsilleegurol Member Posts: 1
    :D Okay, I was wondering if I could possibly trade in my "1997 Honda Civic DX Sedan" with a mileage of 95,000 for a "1999 Honda Accord EX Sedan" with a mileage of 91,494. But I'm currently making payments on that '97 Civic DX Sedan. Is there any program/service that could help me with getting that newer car ('99 Honda Accord EX Sedan)? :confuse:
  • bobstbobst Member Posts: 1,776
    Sure, sille, I bet a cer dealer could do that for you. However, you better know what you are doing, or you could end up pay lots more money that you should.

    How about this: Keep the Civic. Get it paid off. Save some money. When you buy a new car, put lots of money down and get a very short term loan. Get that car paid off quick. Save lots more money. Keep the car for ten years. When you get another new car, pay for it in cash.
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