Jeep Liberty Power Window Regulators
My wife bought a used 2007 Limited 4x4 this past June and we have already had to replace both windows and regulators on the passenger side and this morning I had the left rear window and regulator replaced. We have had the vehicle for five months, it had 12,088 miles on it when we bought it and is at 16,250 miles now. Why hasn't Jeep recalled this model for the window problem? Do you know of any place to go to get help? The one today cost $600 since the warranty expired last month.? The window has to be replaced along with the phoney regulator.
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Do you have any reason to believe the problem is widespread versus a few isolated cases?
tidester, host
SUVs and Smart Shopper
It would certainly make me think twice!
If anyone else has experienced this problem, please let us know.
tidester, host
SUVs and Smart Shopper
It sounds to me like you got a different part that's been modified to not have it fail again. I ordered a replacement part.
Yeah, I don't know how stupid the dealership thought I was - they even said they would have to replace the glass - that was my cue to hang up the phone and fix it myself! Just want others to know that the fix is cheap and relatively simple.
Thanks for your input!
In the mean-time, I would advise anyone who is going to buy or know someone that is thinking of buying a Chrysler product to take their business elsewhere.
Please be aware, my dealership informed me that, not only is it happing to the Jeep Liberty’s, but also to the Jeep Grand Cherokee and the Dodge trucks.
I finally got a parts counter worker to print it out for me and it is a signed confession that Mopar is certainly aware of the problem. But, It did not keep them from charging me $293 for my fourth window and regulator which I paid Safelite $65 to install.
Or go to your dealer and ask about body bulletin 68058661-AA, it spells it all out there. :lemon:
And I will send you a copy of the Bulletin MoPar issued to Jeep dealers describing the window problem and how to correct it...This problem is huge and they know it.
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The step from a Technical service Bulletin to a Recall is established by the NHTSA Office of Defects Investigation. That Office ODI would need to be contacted on this issue. Please refer to the Web site www.nhtsa.dot.gov for further information. Complaints can be submitted via E-mail to the address listed on the Website or by phone to the NHTSA Hot line at 1-888-327-4236.
Chrysler Company: 1-888-247-9753 (By calling, you can file a case management complaint & possibly have the cost of repairs & labor paid for)
National Highway Safety & Traffic Association: 1-888-327-4236 (By calling or going online to safercar.gov you can file a safety/defect complaint which can help warrant Chrysler to issue a MANDATORY RECALL) (PS. as of today, they only have 52 complaints! Search the forums & count how many there are.... see what I mean by calling and complaining to the right place?)
As of right now, as per Chrysler "there are no mandatory recalls on window regulators, only a customer satisfaction guarantee recall which is not out yet". The recall is apparently in the making for some 06 models & all 07 models & will be a definate, but the date of issue has not been set. :mad:
My advice to everyone, take the car to the Jeep dealership, call Chrysler and demand that they pay directly to the dealer.
The fact that this problem was not a subject of a recall is insane. No wonder they had to be bailed out; I doubt that I will ever buy another car from this company.
Here is my story:
- 2006 Liberty CRD 2nd owner purchased from a dealer while still under factory warranty.
- 2008 1st window broke at almost 36k miles. Read about it and learned this was common. Dealer fixed it under warranty replacing the glass and new style regulator. Chrysler refused to fix the other three since they had not broke yet.
- 2009 2nd window broke after warranty expired, called Chrysler and they agreed to cover it.
- 2009 3rd and 4th window broke so I just purchased the parts and did the work myself. Too much trouble dealing with Chrysler.
- 2010 Dec. 1st window that was replaced broke again. Remember the dealer did this replacement. Called the dealer and they said the part was ~$300. I said no I just need the regulator all the windows have been replaced and I have new style regulators. He says they just came out with a new-new style regulator.
- I asked service if there was anything they could do since they originally replaced the window and regulator. He immediately said he could probably get it replaced for free.
I didn't pry, but I'm assuming that Chrysler sent the dealers a memo telling them that they will cover the costs and replace them with the new-new regulator.
Anyway they did fix it for free. The service person had to call Chrysler to get an approval.
$344.00 68059647-AB <-- new-new window regulator part number
replacement parts where can I get this......
A guy on this forum posted the letter we all got in the mail.
http://www.jeepkj.com/forum/showthread.php?t=47506
Only covers 2006 and 07....I communicate with about 100 people who have the same problem and some are 2004 and 2005............
Chrysler Customer Assistance Center
P.O. Box 21-8007
Auburn Hills, MI 48321-8007
Electronic submission via:
http://www.jeep.com/jeepcares
Fill out the form and they send you a Chrysler Supporting Documentation Link good for 7 days and a case number.
Per post #37 - a guy on this forum posted the letter we all got in the mail.
http://www.jeepkj.com/forum/showthread.php?t=47506
These windows are terribly easy to replace. It only took me about 15 minutes to change one of them. I have never seen the frame part broken on any of mine.
$650 out of pocket.
In January 2011 received a letter indicating extended warranty on Window Regulaors for 7 years. sounds good. Letter ent with receipts to request a refund.
In February on the way home from the airport the 4th window dropped and inch and would not go up. The dealer indicated they were aware of the extended warranty but it only covered a specific part within ghe window mechanism ( ????????) They replaced the entire regulator along with providing a bill for over $350 since they indicated Chrysler would not cover it.
Now it's a matter of contacting Chrysler Customer service yet again. This doesn't speak well to Chrysler & Dealer commitment to the so called extended warranty on the windo issue.
I mean good grief. How hard can it be to figure out how to put in a decent power window mechanism?
Looks like they've been unable to master the skill for several years now.
I'll ask my mechanic about it as the car is now out of warranty, but I may give the dealership some grief about it first, see if I can get some kind of compensation.
You don't need to pay for this. I also have a Jeep 2007 Liberty and all the windows have been fixed at least twice and I haven't paid for a thing. Chrysler has given an extended warranty on these cars, so all you do is take the car in and they will verify the problem, send for the parts and then fix your car for free. If your dealership won't do it, contact Chrysler and they will set it up with your dealer. I can't believe how many people on this forum don't know this and have paid when they didn't have to. Chrysler will even REIMBURSE you if you have paid.
Also, my dealership is surprised the haven't done a recall, but they probably won't. However, I think the fix is better now. They used to replace the whole window and the mechanism. Now I believe they fix that plastic piece of crap that holds up the window and keeps breaking. That's all that's wrong with it. The material of the part and it would be SO easy to fix, you have to wonder why they won't.
Hope this helps. Post on here if this helped anyone.
Of course, after making the appointment the day before and leaving it as planned, they realized they didn't have the parts they needed. So now I have to take it back again today .... (And after I posted something on facebook about it, someone said 'that's odd, my nephew just got a used jeep and the windows keep falling down into the doors.') Imagine that.
Ugh.
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I think jeep will eventually go away as the MPG standards get ratcheted up. My Liberty was getting 13.5 MPG before i got rid of it.
The cost of changing out all the windows is out of our budget, and why they know this part often fails and continue its use I do not understand.