Chevrolet Impala Audio

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Comments

  • >>>Any suggestions on where I go from here.<<<

    Yeah. A different dealer.
  • bh0001bh0001 Member Posts: 340
    Run, don't walk, away from that dealer. He basically called you a liar too. Anyone that treats you with that level of disrespect does NOT deserve ANY of your business.

    While you're at it, I would make as big a stink as you can about how you were treated. Write the owner of the dealer, the better business bureau, GM corporate, etc etc etc. (I think you're probably mad enough to do this too, aren't you?).

    Once you've done that, find another dealer. Maybe someone here on the list has had a successful amp replacement experience at a dealer close to you?

    Good luck.
    Brad
  • roderacerroderacer Member Posts: 311
    Good stuff garypen and bh001,

    Remember, harraka, YOU are the customer. YOU put your trust and hard earned money into the product and deserve better from the dealer.

    Raise hell and take YOUR business elsewhere - that will hit the dealership where it hurts and when the bottom line suffers... well, the rest is history.

    Later,
    RR
  • harrakaharraka Member Posts: 24
    Thanks everyone for your responses. I forgot to mention in my original post that I asked the dealer to sit in my car and new Impala with the same stereo setup and he said no. I went this afternoon to another dealer who was happy to sit and compare the sounds in mine and a new car and the very nice salesperson (the service dept was closed) said she definitely could tell a difference and agreed with me that something was not right. I will call their service department tomorrow and hope they will help me. I flat out told the salesperson, if they help me I will buy my next car from them (we are in the market). I talked to GM Customer Service and explained the total lack of concern for my problem with my current dealer and said they have lost my business and in addition got themselves a bunch of very bad PR. I reinforced my displeasure and told them I even paid extra to get a stereo w/CD and cassette because this was something that was important to me. I know many people who patronize this dealer who I will convince otherwise. Wish me luck with the new dealer, I'll keep you posted.
  • You should name the dealer again here on the forum. Let the bad name of this horrible dealership be known to the many prospective Chevy buyers here.
  • akgilbertakgilbert Member Posts: 2
    Hi! This is my first time posting here. I have read most of the posts, and also have been corresponding with night_owl1 through email, who has been very helpful. He is working on gathering FAQ's to help with radio replacement projects. Please, check his website out, it has been helpful for me. http://home.hawaii.rr.com/impala/ I still have a few questions, and I wanted to see if any of you could help.


    Let me give you some background information: I have 2001 Impala LS, and I am very unhappy with the factory sound. So, I am planning on adding new components, and replacing others. My setup will be. (At this point) An aftermarket amp will drive the front speakers and a sub, and the factory amp will drive the back speakers.


    I have the 104 amp, Model# 10432572: Ref# CY-BG2911ZC.

    My questions are:

    1. Is there a noticeable difference in the factory sound from the 104 to the 103 amp? (As long as I have the bass and treble turned up all the way, it doesn't sound bad, and it doesn't sound great either.)

    2. What is wrong with the 104 amp? (Defects or problems)(Post #170 by smithy_101 explains some, can anyone add to this?)

    3. The head unit in my car gets quite hot at times. I read a post here, but can't find it now, that said the 104 amp causes the head unit to become hot. True or False? If so, will the 103 fix this?

    4. Should I get the 103 amp before I add or replace any of the components?


    I have tried talking to GM, and they have been rude, and short. They have also said that the only way I could get the 103 amp is to purchase it. I talked to my service manager and he said that he hadn't heard of this, and called GM. And the circle goes on.


    I apologize about this post being so long. I just wanted to see if it is really worth all of the effort. Thanks in advanced! Kimberly

  • impalaboy2001impalaboy2001 Member Posts: 117
    I really cant answer those questions you posted, but I can tell you that when I replaced the factory and speaker with aftermarket ones, the sound got much better. Right now I'm in the process of taking my car apart and installing a 7002 Eclipse TFT headunit and an 8 disk CD Changer in my center handrest console. I'm gonna try to take pictures and document the process. I should be receiving my changer, relocation harness, and Starmod2 (to bypass onstar) tomorrow. The Installation should be complete by the end of next week, and hopefully by then I'll have my webpage updated.

    Chris

    http://members.home.net/chrbut/
  • wyoimpwyoimp Member Posts: 87
    akgilbert what is the build date of your car?
    We have found that LS's built after 12/00 have the 103 amp.
    LS's built between 11/00 and 12/00 have a mix of 104 and 103 amps.
    All LS's built 10/00 and before have the 104 amp amp.
    Build date is found on the Driver's side door.
  • akgilbertakgilbert Member Posts: 2
    wyoimp, my impala's build date is 10/00.
  • dennisw3dennisw3 Member Posts: 17
    I just bought a 2001 Impala (base) with the AM/FM/CD system with the amp. My dissatisfaction with it is a bit different. Frankly I find the bass response (even with the radio in "manual" and the tone settings flat) to be rather strong. My biggest complaint is that there seems to be a lot of harmonic distortion in the system, my first guess would be overdriven inputs on the amp. I have no use for all of the "preset" tone settings except for the "news" setting which does make talk radio stations easier to listen to. I have also discovered that turning the "auto volume" OFF makes lessens the distortion noticably.
    Those are my comments and observations, perhaps a bit different from some of yours but I too am less than overjoyed with the stereo system in this car. I have yet to return to my dealer for anything, but I do have a couple items that need attention, and I will be discussing the radio/amp issue with them when I do.
  • harrakaharraka Member Posts: 24
    I am happy to report that this morning when I went to a different dealer about the amp problem the service manager listened to my concern and after verifying the part number promptly ordered my new amp! I am so happy. I am writing the general manager of the dealership to let them know they gained a customer. I am also writing GM corporate to let them know about the dealership that I bought the car from that ignored my problem.

    The people who would not help me out were : MJ Sullivan in New London, CT.

    The dealership that gained my business is Bob Valenti Auto Mall in Mystic, CT.

    Thanks everyone for your help!!!
  • 00impala00impala Member Posts: 474
    also, My wife and I are Flying up there (Hartford) this weekend for a Wedding in Groton Connecticut. We were there a year ago and toured the Submarine base/museum there. I had the EXACT SAME Experience, My selling dealer said it was my radio, It had to be sent off and torn apart (No Way) , then when I convinced them it was the amp they ordered the exact same 104 amp. I went to another dealer and they ordered me a #103 no problem, I still get notices in the mail that my #104 AMP is in and to call and make an appointment to have it installed, Yea, Right! They will get the point, I had my Impala there for the brakes and told them I got what I wanted (103) form another dealer, they must not have told the Parts Department. I now want a set of the Rear Moulded Splash sheilds. Can't find a set Anywhere! Don
  • harrakaharraka Member Posts: 24
    I hope you have a safe trip and enjoy your time in CT. The museum is nice to visit. It was closed for a few weeks after the 11th but has since reopened. It really makes me mad that a dealer that sells you a car can be really quick to ignore your concerns after you've given them the cash. Enjoy your wedding and the fall foilage - it should be real nice this weekend!
  • 00impala00impala Member Posts: 474
    Thanks! We are renting a Ford Ranger Supercab 2wd from Budget,$19/day I could have rented someting nicer, But it is around $75 including tax and all for the 3 day weekend, We are going to attend the Wedding not drive around in a Rental car/truck. so we went with the bottom line. I usually go for the nicest rental car. But I had 0ne of these pickups before, one time I got a dirty one and said someting and they gave me a differnt one and it was a 4 wheel drive Ranger Supercab, they are about $60/ day! Don
  • 00impala00impala Member Posts: 474
    We Hope the Weather and Leaves are nice to, When I said we were not going to drive around in the Rental car, I meant spend the whole weekend cruising around since we will be visiting and spending Sat. at the Wedding, Sunday we will drive around a bit, we will do so sight seeing, I'd prefer a Lincoln to really cruise around! ha Thanks Don
  • impalals2002impalals2002 Member Posts: 8
    I've had my 2002 LS for about 3 weeks now. About 2 weeks ago, I was driving and the radio just jumped to the next preset, and there was no way I changed it. A few minutes after that the music stopped coming from the CD but it was still counting the track time. I turned it off and back on and it worked fine. Now my question is, I installed new speakers and an amp, everything is installed perfectly. I have all separate power and ground wires, but I do take the signal from the radio and convert it to a low level signal and use that signal for my amps. Now theres no way this can damage a radio, but today I was driving and the radio shut off and turned right back on and the clock was reset and the CD started over. Nothing else shut off, just the radio. Now if I take it to a dealer are they say its my fault and its not covered if the radio is faulty????
  • teoteo Member Posts: 2,508
    I am afraid the dealer will blame your radio problems on the aftermarket speakers and amp installation.

    Risky business I might add...
  • harrakaharraka Member Posts: 24
    Don, the leaves are about as peak as you can get for color here is S.E. CT. Other than a few showers on Saturday morning the weather should be great for your wedding and leaf peeping. Sounds like you got a bargain on your rental. Enjoy your trip and enjoy lovely New England!
  • night_owl1night_owl1 Member Posts: 760
    Did your radio station presets reset?
  • impalals2002impalals2002 Member Posts: 8
    Actually I checked the presets on my way home and they were all there, just the clock reset. I thought that was strange. It's been fine the rest of today.
  • The clock is supposed to auto reset using the RDS feature.
  • night_owl1night_owl1 Member Posts: 760
    I just posted an Impala radio FAQ on my site. Pop on over, take a look at it, and let me know what you think. Comments, suggestions, and corrections are all accepted.


    http://home.hawaii.rr.com/impala/

  • harrakaharraka Member Posts: 24
    I got my new amp installed this week and the difference in the sound is like night and day! Finally I have great sound and I am very happy. I talked to GM customer service and reinforced how happy I was with the dealer that did the replacement. Now to start the letter writing campaign.

    Even thought I am mainly a lurker in both the Impala forum's I've learned a great deal from you folks and I really appreciate it! Thanks!
  • bh0001bh0001 Member Posts: 340
    Congratulations! Glad the revised strategy worked.

    I'm glad you're going to write those letters. There are still too many dealers (and other non-auto companies) that just don't realize that customers won't stand for shoddy service anymore. Of course, a lot will depend upon what GM corporate decides to do. Good luck!
    Brad
  • blackls01blackls01 Member Posts: 3
    Finally got my LS dream car about 5 months ago. Black and totally loaded!! Hopped in and took off any chance I could. Have always been disappointed with the stereo system. Just didn't have any bite to it I thought. Well, stumbled across this board and was up intil 2:30 last night with my mouth hanging open. You know what I had to do...put on my coat and grabbed my flashlight. Build date 10/00 and as my legs were hanging out the trunk, I discovered the horrible truth...my amp sucks! I knew something was up with that inadequete sound. Also, the music will fade sometimes (like a booster has been turned off and then back on), wonder if that has anything to do with the amp? Don't know much about the tech stuff but what I hear and it ain't good. Will be visiting my dealership for some answers. Should I approach it with the fading issue or just walk in and demand a 103? Sometimes girl treatment isnt the greatest at these places because I really am pretty lost when it comes to the tech side. They did treat me like a princess when I drove it off the showroom floor thou...lol! Any help would be really appreciated!
  • night_owl1night_owl1 Member Posts: 760
    Go with the fading issue. I vaguely remember there was a problem with few amps that would pop and fade out. It would be easier to get a replacement amp by saying that you have an actual problem vice "I want a new amp because it sounds funny." You could also mention that the existing amp was replaced with a different part number (10309548) Sometimes the tech people need a little help. =)
  • 00impala00impala Member Posts: 474
    Refer to it as a "BOOSTER" it has a few functions other than being an AMP, you could have the Service Director compare your stereo to a Newer one, But there are not many on the lot to compare it too, One thing that is comforting, is that when they try to pull up a Part Number to order another one, they will get the "GOOD" #103 Amp number, for a while there the #104 would come up and be as equally inferior, now the #103 superceeds the #104 and the #104 is out of the Computer.... Good Luck. Don
  • What else does the amp do besides amplify? ;-)

    I think it is called a "booster" in the GM parts literature. I guess it literally "boosts" the already-amplified signal from the in-dash unit. :-)
  • night_owl1night_owl1 Member Posts: 760
    Ok, you said that the front speakers are disabled. Do you hear the warning chimes from the front driver's speaker?
  • 96g1196g11 Member Posts: 88
    Night owl,
    No, the only warning chime is lights on, engine off, key in ignition. The chime comes from the rear driver's speaker. Interestingly if you run the fader all the way to the rear, the sound goes away and if you run it all the way to the front it gets louder in the rear. Chevy must have somehow reversed the speakers output front for rear somehow.
    I have been told that part of the police package deleats the sound from the front speakers and that there is a connector somewhere that needs to be un-plugged to enable the front speakers but no one seems to know what connector.
    any help would be appreciated.
  • night_owl1night_owl1 Member Posts: 760
    There is a speaker option (SEO) where the rear speakers are connected to the front speaker output on the radio. I believe that the SEO option is only available on police vehicles. All the dealer (or anyone else for that matter) has to do is cut the brown and yellow wires (left rear speaker + and -) and connect them to the tan and gray wires (left front speaker + and -) and do the same for the dark blue and light blue wires (right rear speaker + and -) and the light green and dark green wires (right front speaker + and -).


    Tell your dealer to look at volume 3 of the service manual, under entertainment, page 8-447 (regular speaker schematic) and page 8-449 (Speakers SEO). The page numbers may be different because I am using a '01 manual and you'll need a '02. I don't think the information is gonna be different, though.


    If you want to do this yourself, e-mail me and we can discuss it. My e-mail address is on my Impala page. http://home.hawaii.rr.com/impala/

  • 96g1196g11 Member Posts: 88
    night owl,
    Thanks for the info!!! Next week I will pull the radio and check it out. I have the tools and ability to make the mod myself.
    Thanks again!!
  • impaladimpalad Member Posts: 38
    Just curious if you've heard of anyone actually taking a hand held sound tool to compare the decibals or other measurements between the 103 & prior amp. Obviously not a dumb idea if talking to a retarded service manager to show hard facts. Also, let me know if this sounds silly, but no one talks about the upgrade of an Alpine cda-d855. This & a panasonic somethin' are the only 1.5DIN head unit I've seen. Let me know if only features lost are the dimming lights & the chiming sound b/c I could live with that. I don't mind pushing the pedal to restore oil timer, I've know that trick since I bought 'Big Tex.' (I have a blanket w/ the Texas flag across my 60/40 bench. Thus the nickname.) - Impala_D
  • impaladimpalad Member Posts: 38
    The new Low Rider magazine 25th anniversary issu (Jan.2002) came out & has a custom 2000 Impala w/ stereo hopup & the guy kept the headunit b/c all shops around Denver didn't want to touch it for being "the nervous system" Oooooh sounds scary! Just kidding, I still want the Alpine but if my air bag isn't gonna work, that will greatly alter my wife's & thus my opinion of going aftermarket. (don't laugh, she drives my car for love of it more than I do!) I love Big Tex, Impala_D
  • impaladimpalad Member Posts: 38
    An experience I recall at Custom Sounds when asking about SPEAKER replacement, the tech practically pulled my arm into replacing the head unit. Saying the sound quality starts at the player, & reassuring me that the oil reset is the the only feature I lose (pedal it instead, duh.) I am seriously considering that Alpine. It has a infrared remote & 2 sets of preamp outputs which will be perfect for my Kenwood KAC-746 4-channel amplifier. I had it in the wife's Acura Legend for a while. Preamp means I have to run RCA cables which I have as well. I believe with 2 signals I can change bass level with the head unit to subwoofers if I add some (which I have as well but wifie doesn't like them.)Ooooh but what about that whole airbag thing? This guy may not know what he's talking about, may just want my money, or might well know exactly what to do (afterall, that's a prominant high end car audio chain with all kinds of eccentric custom jobs in their history.) - Impala_D
  • The head unit is basically pretty good, except for the absence of an in-dash CD changer. There is really no need to replace it. You can add a trunk mount changer.

    The factory speakers bite. I highly recommend replacement. That is the single most improtant area, if you are looking to upgrade the sound in your Impala. I also recommend tweeters mounted obn the upper door panels, dash area, or A pillers. The low speaker placement in the front door basically kills the high end dispersion there.

    The 103 amp is also pretty good. You might not need to replace it, depending on your need for SPL. If you do, make sure the new amp has high level inputs, as that is the signal from the head unit.

    As for dB comparisons between 103 and 104 amps, I don't think that was really the problem. It was more of an equalization issue. The 104 seems to have a complete lack of low end. It sounds almost like it was internally out of phase. When the amp was bypassed, the bass increased dramatically, even though the power output and dB level were apparently lower.
  • night_owl1night_owl1 Member Posts: 760
    If you change the radio out, you will lose the warning chimes, OnStar, steering wheel controls, and the ability to program the customization features. Resetting tire/oil monitor is only a few of them. Alarm, power lock, lighting settings are controlled through the factory radio. Also, if you need to re-program a new key fob, you need the radio.


    The air bag is NOT part of the radio system.


    You can relocate your head unit to the trunk and maintain a lot of the features. There are also ways to maintain the use of OnStar and the steering wheel controls. A lot of your questions are addressed in the Impala Radio FAQ. The FAQ is located on the How-To section of my page.


    http://home.hawaii.rr.com/impala/

  • impaladimpalad Member Posts: 38
    Let's see, I already have extra fobs, I didn't like the chime anyway, no Onstar, or steering wheel controls on this Impala (the Alpine claims steering wheel combatibilty & refers to GM often anyway.)I'm sorry but what do you mean by lighting settings; & when you say customization, do you mean those preset equalization levels? (I like a spectrum equalizer the best.)
    I didn't think it had anything to do w/ the airbag. Low Rider magazine said the head unit "includes a wire that can deploy the air bag if messed with." I never trusted that magazine fully anyway. - Impala_D
    If you can address lighting settings & customization you mentioned, that'd be appreciated!
  • night_owl1night_owl1 Member Posts: 760
    I don't know what Low Rider is referring to. I looked at the service manual and I don't see any wire connecting the radio head unit and the air bag.

    You can set the interior lighting, headlights, power lock controls, alarm, and a bunch of other things through the radio. It's all in the owner's manual. Granted, you usually only set these things once, then never again. I would pay the $80 and get the relocation kit, even if I didn't permantently mount the factory head unit in the car. If I ever needed to fiddle with the car's settings I could just plug in the radio. Without the harness, I would have to take apart the dash, remove the aftermarket unit, and plug the OEM one back in.
  • Except to say that you spent a bunch of money, and to have cool LED displays in your dash, there is absolutely no reason to replace the factory head unit.
    You can replace the poweramp and speakers, add subs, add tweeters, etc. without removing or replacing the head unit.
    But, hey, it's your money. ;-)
  • night_owl1night_owl1 Member Posts: 760
    Cool LEDs aside, there are a number of reasons to upgrade the head unit. RCA outputs for one. If you are on a budget, speaker replacement will give you the most improvement for the least amount of $$. First priority would be the rear, then the front.

    Personally, I think the radio sounds great as it is and I have the 104 amp. Then again, my main interest is in performance, not audio. As long as it can drown out my singing, it's good. =)
  • Actually, many high end power anmps have high-level inputs, so line level outs from the head unit is not entirely necessary.
    Personally, cool LED's are...well....cool! I used to meet more girls when I had a spectrum analyzer hooked directly up to the output of my mixing board. Even though it served no useful purpose (A spectrum analyzer uses a mic to measure room acoustics, so a direct signal from the board is ppointless), girls would always come by the mix position and say "Oooh. What's that? That's cool!"
    :-)
  • impaladimpalad Member Posts: 38
    Monster Cable sells awesome signal converters. Speaker level input & RCA level output. Go to http://monstercable.com/caraudio/main/index.html

    Select Interconnects & then FactoryLinx. They even got one designed for subs.

    Also has any one seen a connector that mates to the speaker plug directly? (In the trunk to the factory amp.) Theoretically you could do the amp bypass or hook up an aftermarket amp without cutting anything or having issues with strappins falling out.

    Also I heard something that the Impala amp or booster runs off rear channels from the head unit, can this be right? On a different note,there aren't speakers in the front dash, are there? That article in Low Rider said he replaced speakers in STOCK openings of front doors, 6x9's in FACTORY rear openings in the rear deck, & speakers in FACTORY openings in the dash. In the dash? Factory? Word on the aftermarket amp plug if anyone knows. Impala_D
  • Crutchfield has a variety of speaker, amp, and head unit harnesses and connectors. I know they have the connectors for aftermarket speakers to GM speaker wiring harnesses, as well as the in dash harness connectors. I don't know about the connectors in and out of the trunk mounted factory amp.
  • night_owl1night_owl1 Member Posts: 760
    The amp sends an "I'm here" signal to the head unit. When the head unit sees this signal, it drops the power sent to the rear channel to line level. Pretty neat, actually. Theoretically, if you could figure out what that signal was, you could send that to the head unit, drop the rear channel signal to line level, and use that to drive an aftermarket amp without having to use line level converters. One of those things that I need to research one of these days...
  • Why only the rear channel? That doesn't make sense.
  • night_owl1night_owl1 Member Posts: 760
    The factory amp only drives the rear speakers. So when the amp is installed, the front channel still needs to be amplified by the head unit. The rear channel is dropped to line level and fed into the amp in the trunk. That amp boosts the signal and sends it to the rear speakers.
  • Hmmm. That's what doesn't make sense to me. All four speaker circuits pass through the amplifier. Why run the front speaker lines from the dash to the trunk mounted amp, and back to the front doors, if they aren't being amplified?
    Also, the volume level and sound quality between the front and rear speakers is roughly the same, taking into account the slightly different speaker designs. That is also an indication that all four channels are being amplified.
    Also, the amp sensor you refer to sounds like it could be there to turn the amplifier power on and off. Most aftermarket power amps work that way.
    Although, the line/speaker level switching scheme sounds goofy enough to be a GM/Delco/Delphi invention. It would probably be simpler and cheaper to simply have separate speaker and line level outputs.
  • duraflexduraflex Member Posts: 358
    Nightowl -
    I clearly remember the positive difference it made in the FRONT speakers when I first bypassed the amp more than a year and a half ago. With the original 104 amp - especially at low to moderate listening levels - there was virtually no bass on those front door speakers. The sound was incredibly thin, tinny and unnatural. HOWEVER, when I BYPASSED the amp - it made a world of difference on all speakers - FRONT and REAR.

    I never got my amp replaced and am still running on the bypass.
  • blackls01blackls01 Member Posts: 3
    Well I finally got to the dealer and told them something was wrong with the booster. Said the volume was fading and it just didn't sound right. While they had it back there checking it out, I went up front and listened to a new one. Ya'll are right...night and day! Anyways, they brought my car out and said it seemed to check out okay. My tech was very nice and concerned though, said he thought he had seen a bulletin come in about a too MUCH bass prob. That wasn't me but I let him hook up the little hand held to the radio and try to adjust the bass manually(which he says this "tech 2" allows him to do). Apparently the update was not loaded into the thing because it wouldn't let him do it. But he did do something very interesting... he bypassed the amp with this tech 2 ( thats what he said it was called) and here comes the sound!! You would not believe the richness and bass!!! He then went on to say,"I can hear there is a prob. and thats good enough for me, we will order you a new booster." Music to my ears! I just left it at that until the next day I called my Service Manager and told him the whole story and gave him this web address. He said he would look into it. Two days later I called back and he said he already ordered the 103 and it should be here in a couple of days!!! I am so happy!!!! Everyone at the dealership has been nothing but WONDERFUL to me. I would like to post the names, they deserve some recognition...HUTCHENS CHEVROLET in Newport News, Virginia...Matthew is my tech and Mike Meiss is the Service Manager. I will be writing to Chev. and telling them the whole story. Hope it might help someone else in the future. I did come across a website with an invoice documenting the 104 to 103 change, along with my invoice maybe that would help anyone out there having probs. getting theirs replaced. Just let me know... Also I would like to thank all of ya'll on the board for the info...probably would have never pursued this otherwise. Keep posting, this is a great board!!!!
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