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Chevy Equinox Transmission Problems
Greetings, My daughter has a 2006 equinox that has about 40,000 miles, few if any problems with the vehicle up to now. Beginning recently, especially when the car is cold, driving up a hill results in the tachometer reaching 3,000 or 4,000 rpm's and the car slowing to about 10 mph. Increasing the engine speed does not increase the speed of the vehicle, it is almost as if the transmission is "slipping". Shifting into L2 helps a little. She says the problem is not always present. The Chevy dealer indicated they have not run across this problem before. Has anyone else had this problem?
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I am from GM Customer Service. I would recommend taking the vehicle to the dealership to have the issue diagnosed. That way you know for certain what the problem is. Thank you,
Mariah GM Customer Service
I am Colt Hero from this forum. I would recommend taking the vehicle to the dealership to have the issue diagnosed. That way you know for certain that you need a new transmission. Thank you,
Colt Hero (from this forum)
What else would you suggest? Disconnect the battery for 5 minutes so the computer relearns the shift points? Go to AutoZone and see if any codes are stored? Run a tank of premium?
A legitimate GM customer service person (and we don't know if this person is legitimate or not) COULD be helpful for things like TSB numbers, resolving issues with dealerships, or other "light-lifting".
Maybe GM will figure out that offering a free diagnosis will help keep people at the shop for the work to be done.
And yes, the GM rep here is legit. :shades:
I am sorry but I am not able to diagnose vehicle problems for anyone on this forum. As far as being a scam to get money for the dealership, that is not my intention. My main priority is to make sure your vehicle gets fixed so that your experience with your vehicle is a better one. I understand that the forum is here for people to share experiences and look for advice. I am from GM and here to assist customers with questions they may have regarding features or options on their vehicle, offer insight to customers regarding recall information, help with any current or previous model year product inquiries, direct a customer to a department that can assist if I am unable to and I am also able to have another rep look at certain situations if they are outside my resources. If you have any more questions feel free to send me a direct message, and I can provide you with my direct contact information. Thank you,
Mariah GM Customer Service
Thanks,
Mariah GM Customer Service
Mariah GM Customer Service
I got to 2 different dealers in my home town, one that's near and the other a bit far but mechanics work on saturdays. Every time I went to the nearest one...crap, something else broke in the same month that they touched my Equinox (and I'm not the only one), is this a dealer's racket? But at the one further from my place....nice, good, clean dependable work and the problem is always fixed once and for all.
For dealing on a good price when buying a car, the nearest one is always the one doing the best deals, but I think they "catch up" with their "bad service".
So it's their way to make the dollars that they lost by giving people good deals on their cars.
Manufacturers need to take over the distribution and servicing of their own vehicles. Their vehicles aren't perfect, but they're a LOT better than what the dealerships service records would have you believe...
I apologize that you are experiencing a concern with your vehicle. Can you please let me know how it goes at the dealership? Thank you,
Mariah GM Customer Service
Thanks for showing your concern on behalf of GM.
My husband just got done at the dealership and needless to say it did not go well. The mechanic is not able to look at it until next Thursday and he said that it will take a few days to take the transmission apart to even find out what the problem is. I called myself and spoke to the rude man. When I asked about getting an estimate for them to even find out what it is wrong with it, he said he couldn't give that to me and there was no one else there that could either. I understand that he can't give me a price down to the penny. (Is it going to cost under/over $500.00?) I'm not asking for an estimate to fix it yet (as noone knows what is really wrong with it), I just want to know how much its going to cost just to look at it. And why next Thursday?? This should be something they look at now or atleast tomorrow. The other day I went to pull into traffic and it wouldn't go into gear. Kinda scary when your stalled in traffic. His excuse was that he was going to be on vacation, but what about another mechanic? The Equinox only has 49,000 miles on it. IMO it shouldnt even be having transmission problems. Theres no hitch on it, so its not like were pulling around boats and campers around. We still owe $11,300 on this and I expressed my concern of price to the mechanic and he came back with, well we can try and ask GM to help pay??? Its sounds to me this is a common problem if he is already telling us that. And to beat it all off, (b/c its off warranty) I will be without a car for (he said) atleast 2 days. I count four, b/c if you drop it off Thursday, you can count on not getting it back until Monday. I have a job and kids, what am I supposed to do? I know thats the dealerships responsibility, not GM's, but I'm disgusted. I really love my Equinox. I remember when they first came out in 2005 and was so happy when my husband agreed to trade in our Ford Explorer for one. We couldn't afford a brand new one, but got this one used with 9,000 miles on it.
As I write this my husband is now getting a second opinion at a different dealership.
I think we will be satisfied.
I would recommend the Chevy dealership to work on the vehicle. I hope the repair goes well. Please let me know how it goes. Thank you,
Mariah GM Customer Service
I'm sorry that your new Equinox has already had to have a transmission rebuild at this point; hopefully it has resolved any concerns you had had for a long, long time. If we can ever be of further assistance, let us know!
Best,
Sarah
GM Customer Service
I asked the dealer if they have problems w/ the Equinox and he said every time they get 3 out, 5 more come in. It's ridiculous. As soon as this gets fixed, I'm trading it in...
We're truly very sorry to read about transmission concerns you've had with your Equinox. Has everything gone well with the dealership (aside from the repeat visit)? If you would like for us to look into this further, please contact us at socialmedia@gm.com with the following information so we can get a Service Request going: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
I had another issue when the engine light came on. I called OnStar and they ran a diagnosis that determined it was the upper fuel pump, so that was recently replaced, this time from another dealer.
Now the low drone sound is back again when shifting up and down in those lower speeds. I am concerned as I am a woman and work about 60 hours a week, so I do not have a ton of time, yet I am worried about the longevity of this vehicle. I had OnStar run the diagnostic and nothing came up.
Has anyone had this low drone sound on their Equinox? It is a 4 cyle AWD.
We're sorry to hear that you have encountered these different concerns with your Equinox. Have you already contacted customer assistance regarding your situation? If we can look into anything for you, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
I understand your concern, and I can only imagine the stress that you are under with regards to this vehicle. ---- In 2010 I almost purchased a Equinox. It did not offer a power front seat on the passenger side, so I purchased a 2010 LTZ four cylinder Malibu.----- The Malibu four cylinder engine IS NOT A DIRECT INJECTION ENGINE, and there in lies the problem. ---- The Equinox has a direct fuel injection engine, and is has a problem fuel pump that causes fuel to enter the engine oil which destroys the engine. ---- This then causes operational problems with the vehicle. I could have been an owner of the Equinox if GM had offered a power seat on the driver's side. ---- What concerns me is that GM is not taking a pro-active approach to dealing with this problem. They should be on this issue 24 / 7 / 365! ----- While I am VERY happy with the quality of my four cylinder Malibu, I am going to think REAL HARD before I purchase another Chevrolet. ---- As a customer, I DO NOT like to be ignored when a problem arises. I expect professional service both from the manufacturer and the dealer. ---- All the public relations skills are worthless if there is no "follow up service" by the dealer network. ----- I have been following this issue, and I think both the manufacturer and the dealers have dropped the ball BIG TIME! ---- I am going to remember this experience when it comes time to purchase my next vehicle. ----The choice of vehicles is very extensive to be stuck with a problem! ----- All the best! ---- Dwayne
OK, I tried, but I really am starting not to feel safe in this car and want something more dependable.
glad u asked yes get some tint strip for windshield
yes all of the time and this is what they tell me your goping to love this one.
I was told i was confussing the computer by pressing on gas pedal letting up the pressing again also it could be that my transmisson still has not learded how i drive oh ya one more these 4 cylenders are not made to do that I might be a women but i will not be a lady when i go this next time
if you take it into the dealers when you have problems while warrenty is good note the problem even if warrenty runs out they will fix it as long as it noted
I would like to know how many equinox owners live around Sacramento,CA
well said dwayne i am headin to battle with my dealer on monday with lots of amo and if i am not happy with the out come i have made signs to pickit out front and have lots of bodies to do so too