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Comments
All went well - the actuator was replaced by the dealer in about 45 min without cost to me. While I do appreciate them stepping up, I remain concerned that it's just a matter of time until others fail and I'll have to pick up the tab. As a good employee, you need to try and help convince GM that this issue could play havoc on future sales. Many of us who own Suburban's and Tahoe's are repeat buyers. I'm not so sure I'll be that easily sold another if this "thumb" keeps sticking me in the eye over and over. There has to be a solution that's mutually beneficial to all vehicle owners and GM.
I also will like to setup a case with GM Customer Assistance. I have a 2008 Yukon where all the door actuators (even tail gate) are out except the driver's side door. Also, the back driver side door doesn't even open up from the inside - it has to be opened from the outside. My vehicle is in excellent condition other than that. I bought my vehicle new in 2008 but my mileage puts me over any warrantied work. I'm hoping that you can give me some help on this matter because there is no way I can afford $170 for each door to get fixed. I wouldn't be asking for anything if I knew this was something I did wrong to the vehicle, but it's not. GM installed faulty parts in our vehicles.
See this post I found: http://www.chefseattle.com/blog/site-news/suburban-rear-liftgate-wont-unlock-how- -to-fix/
I think this person should be commended on helping others out.
Can't GM do something for us? I can't believe that they would risk such a huge lawsuit against them. Wouldn't they want all these people who have complaints to be loyal customers and return in 4, 5 or 6 years to purchase a new GM vehicle again. All I see now, is that if we all know that if GM can't help us with these faulty parts we won't even think twice on puchasing another GM vehicle.
I look forward to hearing from you.
Christina Henry
I am glad to hear that it was all taken care of. If you experience these concerns again please contact me and let me know. Thank you for your update.
Christina
GM Customer Service
Most definitely; can you please email me your complete contact information, VIN, current mileage, and involved dealer? I look forward to your email.
Christina
GM Customer Service
Tricia, GM Customer Service.
I sent an email detailing my issues (3 failed door lock actuators on my 2008 Tahoe) to the email address in the gmcustsvc profile on 10/19. Can you please tell me when I can expect a response?
Regards,
Susan
I also own a 2008 Tahoe and have had 3 door locks go out in the last couple of months. I took my car to the dealership this morning and they are wanting to charge $335/door to correct the problem, this seem crazy considering the obvious fact that GM installed defective parts with the amount of issues people are having. My Tahoe only has 43,000 miles and in addition to the door locks I am having to replace both of my front shocks, because they are "leaking". That is costing $835/shock at the dealership. Seems like a lot of money to be spending on a car that only has 43,000 miles on it, very frustrating!
Thanks for your help,
You should of received a response. Please let me know if you haven't.
Christina
GM Customer Service
I apologize for your frustrations. Have you spoke with GM Customer Assistance? If not, I would be happy to set up a case for you. I would just need your complete contact information including mailing address, VIN, current mileage, involved dealer, as well as a brief description of your experiences. I look forward to your email.
Christina
GM Customer Service
Sarah
I too am experiencing the same issues with door lock actuators (two in this case - drivers door, passenger side rear door). I also have a door handle that is coming out of the door (drivers side rear door, normal use). The vehicle is a 2008 GMC Yukon XL Denali. Vin - 1GKFK66818J175694, mileage is 73k, dealer is Greenwood in Hollister, CA. Please advise as this is the top of the line model and when I purchased the vehicle new all I could read about was the "professional grade" quality that all GMC vehicles possess. As I have had a few other quality issues with the vehicle, more quality issues are starting to taint my view on GMC ownership (first time purchaser of GMC, never had these types of issues with several Toyotas that I have owned including a currently owned 2006 Tacoma).
Thank you,
Troy
Thank you for your message. I apologize for your frustrations. I see that you have spoke with GM Customer Assistance before. I would like to open a new case for you and your current concerns. I would just need you to email me and verify your contact information. I look forward to your response.
Christina
GM Customer Service
I already sent an email to gmcustsvc, hoping for help.
Have you been working with a GM dealership on resolving these repeated problems? If you would like, please give us more information on your situation! Email Christina here with your name, contact information, VIN, and involved dealership. We’ll do our best to help!
Best,
Sarah
GM Customer Service
I’m sorry to hear about your power locks failing on you. Please email Christina with your name, VIN, involved dealer, and contact information and we’ll look further into this!
Thanks in advance,
Sarah
GM Customer Service
it's very for GM not taking care.
HELP HELP please. :mad: :mad: :mad: :mad: :mad:
I see that you’ve visited a dealership for this concern already – can we follow up with you? Please email us with your name and contact information, as well as your VIN and involved dealership.
Thanks in advance,
Sarah
GM Customer Service
Thank you so much for this feedback! I’m thrilled to hear that you were helped and are satisfied. If there’s anything else we can assist with in the future, you know where to find us.
Best,
Sarah
GM Customer Service
I’m sorry to hear that your locks are not operating. I would recommend checking into gmpartsdirect.com to order parts as they’re reasonably priced.
If you would like Customer Assistance in any way (help working with a dealership towards a repair, recall/warranty information specific to your vehicle), please email us with your information (name/user name, VIN, dealership) and we’d be happy to assist!
Best,
Sarah
GM Customer Service
Looking forward to hear from someone.
Kimberly Murray
2009 Tahoe 1GNFC33079R101986
Mileage 58,819
Dealership to use McKaig Chevrolet in Gladewater, Tx.
I opened your vehicle's information and am showing that you have two open safety recalls on your Tahoe. I would recommend making an appointment with McKaig Chevrolet to have these taken care of.
Neither of the recalls pertain to the locks, however.
Please, if you do make an appointment with McKaig Chevrolet for these recalls, send us an email with the appointment date and time and we'll see what can be done with the locks.
Best,
Sarah
GM Customer Service
Thank you for posting - we can look further into your situation for you. Please emails us with more information (name/username, contact information, last 8 of your VIN, and the name of your involved dealership).
Looking forward to assisting,
Sarah
GM Customer Service
Had Passenger rear door actuator replaced a year ago under warrantee and now, 1000 miles past the 36,000 mile warrantee the driver rear door has failed. This is a major pain as I use this truck for work and need in and out of the driver rear door all the time for items I carry back there. no easy way to open it without crawling though the truck from another door.
Talked to dealer and they said if it was the same one they already changed they would fix it but since it is a different door I am out of luck for warrantee service.
Door Locks do not seam to be GMC "Professional Grade" if you ask me.
8J222195
Xman357
Best,
Sarah
GM Customer Service
I am having the same door lock issue as others in the forum. We have a 2008 Chev Suburban VIN:1GNFK16328J231961 and 3 out of 4 doors have now stopped working. We have 52,000 miles on the vehicle and we were told by Titus-Will Chevrolet (Parkland, WA) that the locks are no longer covered under warranty. Can you provide any help?
Thanks,
Marc
My 08 Tahoe is having the same problem as the rest of the people on this forum. At 47,000miles the passenger went out, at 54,000miles the pass. rear went out and at 70,000miles the drivers rear went out. So now I'm at 72,000miles and 3 out of 4 doors don't work. I drove to the dealer on monday just to walk out a little disapointed after they quoted me $854. I willing to pay for repairs but not that much. The funny thing is I owned a 2001 tahoe with 167,000miles and never had no issues what so ever.
Can someone help
Vin# 1GNFC13058R251405
MILES: 72,150
Thank you for getting in touch. When I ran your VIN, I did not see any open safety recalls. We can set up a Customer Assistance case for you - please email us with your contact information (also, please be sure to include your Edmunds username so we can match that email with this information here).
I can't guarantee the results of the case, but I can guarantee that we will thoroughly look into the situation.
Best,
Sarah
GM Customer Service
NOTE TO ALL: As this has been such a prevalent concern with 2008 Tahoes/Suburbans, I have documented the information in the thread for further consideration by GM. Thank you for contributing to the discussion!
I've run your VIN in our system and see that your vehicle may have a branded title. Can we please correspond via email?
Thanks,
Sarah
GM Customer Service
We're happy to look into this further - please email us more information (name/username, contact information, the last 8 of your VIN, and involved dealership).
Best,
Sarah
GM Customer Service
Thank you for taking your time to post about your concerns. Can you please email me your complete contact information including mailing address, VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
i explain to GM customer service what's going on, Gm setup the appointment to take my truck to dealership. I drove 200+ miles to dealership what they said here's your quote to fix issues. wow that was simply a joke. GM would not stand behind their product what a shame i just received an phone from GM. GM would not fix the problem even though they are aware of it. since it's out of warranty Gm wont pay for these repairs. i could've pay for myself have repaired. it's cost $300 for this trip all i get is that a quote from dealership. Now is this tease or what from GM, i think this is so childish. GM said, they are going to document this. document what, that they are not going to take care of it. LOL
WOW
My 09 Suburban LTZ is having the same problem as the rest of the people on this forum, the mechanism wont lock or unlock the door. At 40,000 miles the driver rear went out, at 45,000 miles the passenger rear went out. I'm at 73,000 miles now. My wife drove to the dealer awhile ago just to walk out quite disappointed after they quoted her $500+. Its ridiculous to pay over $50,000 for a vehicle and then have to pay to fix door locks within 2-3 years, I am willing to pay for quality, but I thought I already paid for that when I bought it. The funny thing is I own a 1998 C1500 with 175,000 miles and never had no issues what so ever with the door locks.
09 Suburban LTZ, purchased in March 2009
Purchased from: Henna Chevrolet in Aiken SC
Serviced at Master Chevrolet in Aiken SC (they bought/assumed Henna)
Vin: 1GNFC36 YX9R200514
The other interesting thing is I am in Baghdad right now, and we have a ton (1000+ I am guessing in Iraq) of Suburbans here for Personnel Security Detail (PSD team) and I would say conservatively that half of them have at least 1 door that no longer works. I am responsible for 9 suburbans and 6 have locks that dont work, all of them have less than 30k miles on them. Neither rear door works on my personal one and the driver door has started acting up as well and it only has 23k miles on it. Maybe I should gather up all those vins and add them to the list as well? But there isnt a chevy dealer here anymore... lol we had a totaled one that I was going to grab the parts from to take home, but the door locks didnt work...
But seriously, this is obviously a faulty part that should be recalled/replaced on all vehicles as it appears it is just a matter of time, so maybe we should all just wait.
"You can pay $96 for the dealer to evaluate your vehicle. Then we can go from there."
Um... no thanks... WE ALL know what is wrong with our cars. We don't need to pay $96 to have someone tell us that. Then pay $300 per door to fix it. What we need is for GM to step up to the plate and do what is right... stand behind their product... If it weren't for the taxpayer money they wouldn't have a product to sell... WHAT A CROCK!!!
Recall recall recall recall
We'd like to get a case set up for you - please email us your name/username and contact information.
Best,
Sarah
GM Customer Service
Thank you!
That's good to hear.
I am having the same problem also. I have a 2007 GMC Yukon. The back door went out about a year ago and now the driver side door acts up intermintently. The last eight of my VIN are 7J303585. What are the options to get this corrected as I am ouy of warranty. Thanks.
We would like to set up a Customer Assistance case with you. Please email us with your name/user name, contact information (phone and address), the last 8 of your VIN again (just so we have it all in one place when we go to set up the case), and the name of your involved dealership.
Looking forward to working with you,
Sarah
GM Customer Service
The power locks on our 2008 Suburban LTZ's rear passinger door will not work.
The sad thing is that the dealer ( OBX Chevy in Kitty Hawk NC ) said they'd fix it when we bought the used truck from them almost two years ago. We dropped the truck off several times and they attended to some things on our punch list but never completed it.
I tried to have them call me when the part came in to avoid the 70 mile one way trip. They never called.
I made it a point to call the dealer at least once a month and was always greated with a big ole "Hi Buddy how are you?" followed by the statement that the guy who was handling the issue was right here and he will call me back in a minute. Of course the call never came.
After several months I gave up. They never fixed the doors, never completed the work promised and never provided the DVD system headphones that were missing when we bought the truck. This is our forth Suburban, we have never had such poor service.
Now after finding this article and the response from GM Customer Service I am hoping to get the doors fixed and issues resolved the way the should have been handled the first time.
Please let me know if you can help.
Bob
We would be very willing to assist in working with the dealership towards getting this concern resolved. Please email us more information, including your name/user name, contact information, and the last 8 digits of your VIN.
Regards,
Sarah
GM Customer Service
they make to 215 miles to dealership now that's one way to have it inspected. delaership wanted 96 bucks to diagnose the problem wow thats not done.
it cost almost 400 bucks for this total trip not to mention time for back and forth. all i get is quote. no thanks. it cost 370 bucks for this door actuator to fixed. now that's just for now we get another and another one, one after another. we know what's wrong with our vehicles. faulty door actuators.
gm should take full responsiblity rather than making people frustrated, what will hapen in the future we will not buy another gm vehicles ever in near future.
door locks are very risky when you have kids on board we dont want to have our kids fall out of vehicle no no no no. may be gm is waiting for an such incident be occur. then they will step in to fix it.
if anyone have any success with GM i would like to hear that.
here is the people who i spoke to her name is may she is the sent me.
may, martin. several others i can't find papers now....
GM CUSTOMER SERVICE IS TOTALLY USELESS. I AM NOT BUYING ANOTHER GM PRODUCT EVER. IT'S MY FIRST AND LAST. I WILL ENCOURAGE OTHERS TOO. THIS IS NOT HOW WE SHOULD BE TREATED. VERY PISSED OFF...........