Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
It appears you have spoken with your agent this morning and I see your case is being forwarded on to the District Specialist. I encourage you to keep working with your agent and if you have any further questions concerns please contact me directly.
Thank you,
Caron, GM Customer Service
I also see that there are two choices for actuators. Part # 25876386 is made in the U.S. and part number 20783849 is made in Mexico. I want to know which one has a better history of reliability.
Warren
Warren
In order for any assistance being offered, the dealership must first diagnose the vehicle. Could you please email me your case number? I would like to look further into your situation.
Thank you and have a great weekend!
Caron, GM Customer Service
You stated in another post you had a case set up with GM Customer Assistance. Could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
It is 71-947523978.
Warren
You stated you spoke with a GMC rep, do you currently have a case set up with GM Customer Assistance? If so, could you please email me the case number?
Thank you,
Caron, GM Customer Service
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
Warren
I am happy to hear the lock actuator was replaced without any charge to you. If you have any questions or concerns please feel free to contact us directly.
Thank you and have a great weekend!
Caron, GM Customer Service
You need to drill out 2 rivets and remove 6 torx screws to seperate the assy.
Once we got it apart, I found the culprit : a $0.02 chineese electric motor with the brushes totally burned out. See pics :
http://i51.tinypic.com/1zehyyw.jpg
http://i54.tinypic.com/1vwav.jpg
We are lucky this didnt blow fuses.
Im currently seeking a replacement brushless USA built motor to swap in.
The rest of the door lock assy looks fine (complicated, but nothing seemed worn out). Just the sh!tty motor they chose to use to save a few bucks.
Stay tuned, and anyone interested in following this can email me - paul at gruvenparts.com. We should have a permanent fix available but cannot commit to timeframe just yet. Depends on availability of suitable brushless dc elec motor to drive the mechanism.
Paul
I understand your frustrations with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. The vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above.
Caron, GM Customer Service
I'm thrilled to see that at least one person has received satisfaction from GM regarding the lock actuator issue on the '08 Tahoe without cost to the consumer. My experience has not been the same.
I first encountered the issue in the winter of '09, my front passenger side actuator would not work during the coldest part of the winter when the truck was only 6 months old. The failure was intermittent and seemed to vanish as the temperature rose. By the end of the summer of '09 however the problem returned, this time affecting the driver side front actuator. This time it was a hard failure. I knew I had a real problem since two units had both shown failures and went to the dealer hoping it was a recall item I'd have fixed for free. Of course, I'd just gone over the 36,000 bumper-to-bumber warrantee period and would be forced to pay full price. Seeing that two units had failed, I was not willing to pay for a replacement unit unless I had assurance that GM had acknowledged the fault and redesigned the actuator. There is apparently no service bulletin and the part number has not changed so I have to assume the units available today are the same low grade units used at manufacture. In the absence of assurance that there had been a fix, the only way I'd proceed is if I had a 5 year warrantee on the part. I'm 100% certain that after I replace it, I'll be doing it again in 6 months. They are not cheap at $140+ a piece. I left the dealership and sought out cheap junkyard replacements fully expecting them to give me a month or two at best only to find none available. So I waited. Winter of 2010, the drivers side front suffered a hard failure. Still no acknowledgment of a fault or a recall. The rear actuators continued working for a full year until the winter of 2011. February this year, both rear units failed. Now I have 4 failed units. Still no acknowledgment of a defect, no redesign, no recall, no warrantee on what is sure to be another 4 low quality actuators. Now its getting irritating, I can't open the back door anymore so I need to use the key. Haven't done that since my 1976 Ventura before the days of keyless entry!
I call the dealer again, they acknowledge having replaced HUNDREDS at this one dealership alone. Still no acknowledgment from corporate that there is a problem, no service bulletin, no redesign, no recall. I'm not wasting $600 on parts I know are going to fail in just a few months. Yes, I plan to replace them myself, any monkey with a screwdriver can do it so I'm not throwing away another $1000 to have it done. The dealership can do it if its free.
I call corporate at (800) 222 - 1020 and open a case with them. They tell me they will not do anything unless I pay for a diagnostic fee of $100 an hour at the dealership. If the dealership determines the failure is a manufacturers defect as opposed to wear and tear, they claim they'll talk. Of course it will appear to be wear and tear! I've seen the photos! It looks like the lock has been opened and closed a billion times. The dealer cannot make the determination of a defect. ITS BEYOND THEIR EXPERTISE AND CAPABILITY. They don't have a lab setting in which to torture test a lock actuator to determine how quickly the brushes wear out. It's $100/hr tossed in the garbage. Despite thousands of failures, corporate will not acknowledge a defect and they will not cover the diagnostic fee. I even offered to take one of the units out myself and ship it to them for a proper evaluation as opposed to what the dealership is capable of and there was no interest.
Can you help? GM case id is 71-953932221. Just opened today June 3
Caron have you made the engineers at the GM Tech Center in Warren aware of the photos I posted in thread #120 ?
GruvenParts.com is still working on suitable replacement (if GM wont step up to the plate).
Paul
I was also told there will be an diagnostic fee. I accepted it and gave them the OK to investigate knowing that they would find the bad actuator. Sure enough that's what it was (no wear and tear uncertainty). In the end there was no out of pocket expense on my part.
A recall would be nice but at least would someone in GM customer service give us the satisfaction of knowing you have researched this and that the supply of replacement parts has been improved?Maybe even some batch numbers or somehow to know the new one in the box will last?
I don't want to charge $225 per door(conservative figure) only to see a customer back in 20,000 miles for the same problem. You are losing faithful GM buyers every day to issues like this.
We have seen ZERO failures on the 2006-2007 models of Impala's and G6's with more miles and years behind them and the part numbers are the same.So coming up with a more robust replacement part should be a slam dunk(go back to your old vendor) and man up and tell us what the issue was and how it is being handled.
An automobile is incredibly complex with a lot of things like this that only show up after a couple years.It can happen to any make. I don't think the manufacturer should always have to fix them all for free outside of the factory warranty period just because it was a common issue.What is critical is how quckly the problem is corrected and information and parts are made available to help techs make a lasting fix. All the lawyers trolling for class actions actually slow the flow of good information IMHO.
Warren
I understand your frustration with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. The vehicle must be taken to a GM Dealer to be diagnosed. They have a contract with GM and must look at the vehicle. If you are willing to have the vehicle diagnosed, I encourage you to contact your agent.
Thank you,
Caron, GM Customer Service
Get the good DEI high power ones about 20.00 each on ebay,plenty of room inside of the truck door. You have to be handy and have basic tools.
Yes, every large company has standard operating procedures, however, the good ones know when to bypass them when necessary. This is one of those times.
I have two 2008 Escalades - my wife's truck had ALL FOUR actuators replaced before I bought her vehicle (used) with 40,000 kms - mine is an Escalade EXT (purchased new) and has THREE FAILED actuators - my truck has 98,000 km on it - I get a new vehicle every 2-3 years - my last four have been 2 Escalades and 2 Avalanches. My son is still driving my 1st 2002 Escalade EXT - no actuator failures to date on it - did not have any trouble with either Avalanche.
You say every case is different and we need to take our vehicle in to be "diagnosed"???? What is there to diagnose? Every instance in this thread is exactly the same. My vehicles here in Canada are $80,000.00 trucks EACH - we don't get the great pricing the US has to offer but regardless of whether I paid $20,000 or $100,00, don't YOU THINK (I'm asking for your Personal, honest opinion) that your company should come forward, admit they screwed up and deal with this issue which is clearly their fault? Or ... do you feel that those of us that are beyond bumper to bumper warranty should fork $1,000.00 out of our pockets to pay for your employers mistakes?
I am getting close to needing another new truck - if I don't get satisfaction on this all of my new vehicles including my companies fleet vehicles will have different logos on the back. I know my dealer will take care of this if I pressure them but this is a CORPORATE problem, not something you should be forcing every one of us to argue with our dealers over.
Rick
I would like to look into your situation. Could you please email me your VIN?
Thank you,
Caron, GM Customer Service
Theres a lot of posts already about this problem on the chevy forums, go read on this or the one on www.greenhybrid.com.
http://www.tahoeyukonforum.com/forum/showthread.php?p=345560&posted=1#post345560- -
I would like to look further into your situation. Could you please email me your VIN? Also, have you spoken to the GM representative on the Tahoe/Yukon Forum or to GM Customer Assistance via telephone?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
My 2008 Yukon has three power door lock actuators out and the dealer told me that they have replaced hundreds and that since I was out of warranty (39000miles) I would have to pay.
The most insulting part was calling GM help line and they had never heard of any problems with the power door lock actuator!
The best part is the company I own took delivery of a 2011 Equinox Tuesday 08/02/2011
but I will not pick up the other two GM cars we wanted.
After 30 years of GM products I will switch to Ford.
It is sad that GM would have a clear problem with these parts and not step up and take care of this without making their customers spend time asking for help.
Remember Ford did not need a tax payer bailout , maybe this is why.
I apologize for the problems you are experienced. Did you have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Jesster
I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership as well as from GM Customer Assistance.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Could you please email your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Before all this happened I was already looking at another tahoe since I have less then a year left but after this today I will no longer be looking at GM products. I guess like your other GM customers I will be looking at FORD FOR MY NEXT CAR since it seems they stand behind their products.
when I finally pick up my tahoe today the bill was $128.40 not $115.00 like I was previously quoted when I questioned it the breakdown was test $115.00 + 5.00 misc a charge the cashier had no idea what is was for and $8.40 tax. I figured out the $5.00 was for washing my car that they dirtied. HOW SAD A BIG CAR COMPANY LIKE GM CHARGING CUSTOMERS TO WASH THEIR CAR. I agree with message #147 after your warranty is expired THEY JUST DO NOT CARE ANYMORE THEY JUST SEE $$$$$$$$$....
I hope someone can help with this on going problem......
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide your screen name being used on the forum? Any information you can provide will be appreciated.
Thank you,
Caron, GM Customer Service
Thank you
David
As another person posted earlier, I think GM is waiting for people to die due to the door lock problem before they will issue a recall. GM is too embarrassed to acknowledge there is a problem with their product. They do not want to lose potential new costumers ($$,$$$). Who cares about the ones that already bought their product, they already have our money in their pockets.
My 2008 Chevy Tahoe has 45,000 miles. My front driver door actuator started going bad at about 38,000 miles, just out of warranty. Now my rear driver side door is starting to do the same. Such and inconvenience now since I have to use the child lock every time I have someone riding in the back just to be safe that they would not open the door and fall out of the car.
I leave my car in the parking lot doubting if my doors are locked, and drive around with my doors unlocked. This is a big safety concern for me.
I did look around on the internet for prices on these actuators and they seem to run at about $90 a piece. It looks like this is the only way to go. From what I have read here, I would not pay $115 for GM just to “check what is wrong with my actuator” and then pay $300 per door for them to replace the thing. I would rather do the job myself. However, that is not the point.
I used to be optimistic about GM. If they want to keep their costumers, GM needs to step up their game and issue a recall for this problem. From what I have read, not only 10 to 100 consumers who have this problem, it is thousands. Yet, GM continues to say that not all situations are the same, everyone here is complaining about the actuators gone bad on their cars. Come on, we are not little kids here.
Sergio H.
Anyway, i was told it would be $93 to evaluate it to see if its normal wear or abuse.....WTF!!?? really. Please tell me how you can abuse or misuse a door lock actuator. I told her lets be realistic, your not going to fix the problem so for me to have it evaluated is a sham. I told her i just wanted it properly documented so that hopefully at some point in the future they can issue a recall.
Has anyone been successful in having actuators replaced out of warranty?
Thanks
David
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Jeeeeeeeeeeeeeeeeeeeeezus.
See pages 1-17 of this thread. Why the @#$
I get better service at the DMV.