Hi. I have had the same problem twice. It is the low input speed sensor and when it goes bad the transmission only runs on reverse first and third gear. that's why your rpms were so high. The part is only about $25.00 at ebay for ac delco but I would buy it at autozone or other place and not use the original brand. Maybe it will last longer than what's supposed to be a gm part. It is a big job to do it it took my cousin and I 2 days to do it. and I have to do it again since it happened again a couple of weeks ago it only lasted about 6 months ago. Hope this helps. Good luck Oscar
I apologize if you've had to deal with transmission issues on your vehicles. If you haven't already spoken with GM Customer Service by phone about this problem we'd be happy to look further into your concerns to see what can be done to address this issue. We can be contacted by email at socialmedia@gm.com. Please reference this forum and include your full name, VIN, mileage contact info and dealership.
I also have a 2008 acadia with 70,000 miles was stopped due to road work when they turned traffic lose i accelerated and and went no where. i had it towed in and i am told i need transmission. this happeded on august 22nd 2013
I'm sorry to learn of the issues with your transmission. I would like the opportunity to look more into this issue for you. Could you please email me your name, VIN, contact information and dealership? I also see that you have about 70k miles-- could you also include this in your email? I can be contacted at socialmedia@gm.com [attn Amber].
Our transmission just went out 2 weeks ago - similar situation to what you described. We had our transmission repaired but before picking it up I contacted GM Customer service. They offered some cost assistance which was greatly appreciated!! Hopefully you can get some help also. I think GM is acknowledging (although not with an official recall) that the 2007 and 2008 Acadias had a faulty transmission. It is helpful to get in touch with them prior to having any work done...work with a GM service manager and GM customer service from the beginning. We didn't do that but it would've been easier if we had. I was told GM doesn't reimburse work already done. I was just lucky I contacted them before I picked up & paid for my vehicle. I started by contacting Amber at the email address that you see in many of her replies on this site. They'll email you back with a case number and get the ball rolling. Good luck to you and to any others who read this post! I am happy to report that GM will work with you.
Yesterday, I was driving my GMC Acadia 2008 SLE (89k), when the transmission just fails. The dealer this morning informed me that the "wave" plate was at the origin of problem -> need to change the complete transmission. And warranty expired 4 months ago. Apparently this is a known problem when I see all the posts on this subject. I have tried to contact GMC customer support, waiting for their answer.
Good luck with customer service but I will go ahead and warn you they are a joke. GMC has been aware of this issue with the wave plate since day1 and have yet to own up to it. You would be better off filing a complaint with DOT. If enough people do this then GMC will be forced to issue a recall and fix these vehicles or take them off the roads. GMC is a joke.
When I posted about my problems with my GMC Acadia 2008 here on this forum a few months ago I was immediately contacted by a Customer Support lady who asked me to send her all my info and my car's info to socialmediagm.com, I did: IT WAS A COMPLETE WASTE OF MY TIME.
I highly recommend that you submit a vehicle safety complaint with the National Highway Traffic Safety Administration, you can do it online and it takes just a couple of minutes, that's what I did. Maybe if enough of us do that GMC will have no choice but recall their dangerous vehicles and fix them. Good luck!
My 2007 Acadia just had a transmission go 88,000 miles. Haven't taken it in yet but it sounds like the wave plate issue to me. I was very pro active on changing the transmission fluid because I heard that these transmissions had issues. Called the dealer see if there was anything that could be done. They offered to sell me truck "lots of incentives right now". Called corporate they said if I took it to a certified GM dealer and they determined that it was a manufacture defect that they would cover the cost in full. What do they consider a manufacture defect? Probably not a weak wave plate. This is my first and last GM product. What is funny is my Grandfather has a 2010 Buick Enclave and he is going to dump it as soon as the warranty runs out. I also found out that i have to replace the trans cooler/radiator because there could be debris from the wave plate. No Christmas this year!
I am having a similar issue as many of you with my 2008 Acadia. So many problems with this car! Several months ago we took it in to a GMC dealership for repair of something else but we did report shaking when braking. At that time we still had coverage under warranty. Nothing was done about that but the other item was repaired. Well fast forward to now and they said most likely it is a transmissions issue. But now we do not have warranty coverage. I am pretty sure they knew then it was a transmissions issue since so many other cars are having the same problem but did not repair it. They said they need us to pay $2000 just to assess the issue.
Why is it $2000 just to do an assessment? :mad: They know it is a transmissions issue and even told us so. This is the local GMC dealership in San Leandro CA. GMC should work us (and all these other customers) to get our cards repaired for free as it would be in a recall situation. It is obvious these cars have a recall issue and GMC needs to stand behind their reputation and do something about it.
For those of you who have had to pay out of pocket, how much has it cost to repair the transmission?
I am not sure if you've reached out to us through email regarding this issue. If not, please feel free to send us your VIN, contact information and mileage as we'd like to look further into this for you.
Consider to get that copy of the previous repair order where you reported the shaking. You will have a great case if the previous GM shop reported back 'no problem found' or 'operating as designed'. if you complained of shaking before warranty was expired then IMHO you have a solid claim to get full warranty coverage. unless the diagnosis came back that it was a wheel-balance-issue that was repaired by balancing the wheels (for example).
Also it's likely that the final how-bad-is-it diagnosis can't be known until considerable hours of work has been done. ( if they can't repair it that $2k would go towards the cost of new transmission which is unfortunately/obviously more than $2k . ) Of course, please confirm the above things specifically with the dealership before believing my guesses here.
it can be very helpful to contact GM corporate via zone/regional office as well as the online GM people. Show them that earlier repair-order/writeup. It's best to do all that stuff before authorizing any repairs/cost to proceed, as it seems you are doing. But they can help afterwards too. In one case (under warranty) I got US-Mail from Michigan with a check for the full cost of unusual/expensive front-end-alignment - this was without me registering any call/complaint/request-for-GM-corporate-assistance.
Yes, I have sent a email directly to the GM customer service. I have had a prompt answer from Amber,asking for additional info, and they have open a case. They will contact my dealer who have my car. I must recognize that till now, they have been very reactive.
How can I contact GM customer service. How did you contact Amber? Thank you for all the responses and help. The manager at the local GMC repair/dealership. How do I find my local customer service. I have all the service orders and estimates that I have had to deal with my Acadia and fortunately, they were very thorough with their notes.
My dealership contacted GM themselves. But now my transmission is down and having to be towed to a repair shop I'm very discouraged as GM just replaced my engine not even a year ago and now my transmission needs work . All I can say is good luck to you. We are all in the same boat. My husband and I both are vets and took Govt jobs after serving our country looks like that might have been a mistake because we just went through that furlough and are looking at another one real soon. So trading this car in for another car payment is out of the question! But I can tell you this when we can afford a payment we will not buy GM!!!!!!
Good luck with customer service but I will go ahead and warn you that they are a joke. GMC has been aware of this issue with the wave plate since day1 and have yet to own up to it. You would be better off filing a complaint with DOT. If enough people do this then GMC will be forced to issue a recall and fix these vehicles or take them off the roads. GMC is a joke.
This is such a shame. I hope they make this right for people. Obviously it is a big enough issue for a recall and too bad GM has not stepped up to do it. If I don't get anywhere with the customer service route, we will just trade in the car. It is not worth the hassle. This probably has soured a lot of people on buying American cars and especially GM. Next time I will stay in the Honda/Acura family. I never had problems with my Honda Accord and had over 200K miles and now have an Acura as my other car and no issues at all.
I can be contacted by email at socialmedia@gm.com. Please feel free to message me-- include your name, VIN, mileage, contact info and dealer. Also reference that we spoke on this forum. I look forward to working with you.
I own a 2008 GMC Acadia. The 5yr warranty expired 8 mos ago. It has less than 49k miles. I'm awaiting final diagnosis from dealer but early signs indicate detonation in transmission. Dealer recommended new transmission (vice rebuilding) because they've seen this recurring problem. Dealer won't cover cost because it's past 5yr warranty. Dealer wants $4200 to replace transmission. Dealer recommended I speak with GM Customer Care which I did today. The GM rep, Dani (who so far has been very nice and helpful) opened a case and is awaiting final diagnosis from the dealer. Dani made it very clear to me that no promises have been made. I will say this, that if GM doesn't make this right, they will have created the biggest advocate you can imagine of foreign cars (I own a 2004 Infinity G35 that I bought new and have never had a single problem). To think my tax dollars were used to bail this company out makes me so angry. I was naive enough to think that the company had actually changed and put an emphasis on building a quality product. Now the only question that remains is how important is customer satisfaction!
Good luck with customer service but I will go ahead and warn you that they are a joke. GMC has been aware of this issue with the wave plate since day1 and have yet to own up to it. You would be better off filing a complaint with DOT. If enough people do this then GMC will be forced to issue a recall and fix these vehicles or take them off the roads. GMC is a joke.
Follow up: Our local dealer ended up covering part of our transmission repair , they had us cover a 1k deductible as if we had an extended warranty. However, like I told them, once repaired I didn't want the truck any longer, I traded it in within the week, I have driven GM vehicles for 20 years, never owned anything else, after this crappy experience I have had it. Traded it in and bought a VW. Wife loves it!
I'm sorry to learn that you decided to trade in your GM vehicle. If you ever consider purchasing a new GM vehicle, please do not hesitate to reach out to us. Best of luck.
Good morning....my 2007 Acadia seems to be having the exact same issue as many of you have reported. I am hopping that "Amber" or GM customer service will assist us in any way possible. You see my car's manufacturer warranty recently expired and wouldn't you know it, this happens. A few months ago I was exiting the freeway when my car felt like it shifted itself out of gear. It was a very hard shift that made my car shake or better yet jerk. Moments after this happened my car would not shift properly as it had gone into limp mode. (We know about limp mode due to our mechanic) but during the time this was happening I was terrified. Not knowing if I should continue to drive it or just tow it. I finally managed to get it to our mechanic and after his diagnosis, he said that there were no transmission codes showing up but that my water pump was going out. It was leaking. So after $500 of parts and service we had a new water pump and my car was working again. Now as of yesterday, my car would not shift into reverse. I was able to get home from work by driving forward out of my parking stall. Thank God I was able to do that. My husband decided to test drive it so as to get an idea of what was happening and not long after it went into limp mode again. I knew something was wrong ever since we got it back from the mechanic the first time. It didn't feel right but no one could tell what I was talking about. I am the main driver and so I know the car well. I kept telling my husband that the car felt like it shifted very hard in the lower gears but every time he drove it he said it felt good to him. I honestly thought I was paranoid about. I knew there was something because I knew exactly when it shifter into different gears and it never felt like that before.....so to me it seems that GM needs to step up to the plate and assist all of us having issues with this transmission and just fix it. Trust me if I don't get assistance from them, they have lost a very valuable client. I'm hoping to hear some good news.
Hello all. I'm a long time sufferer from Saudi arabia
good news. our ministry of commerce have closed the local UMA in Dammam for Excessive complains from customers. Apparently they even repaired used cars and sold them as new.
I still can't get over the fact that we had to pay more than $6700 to fix this well known problem.. Twice.... Danm crooks got what they deserved
I understand your dissatisfaction with the performance of you Acadia, and would like to try and help with this situation. If you would like assistance, please email me your VIN, mileage, contact information, and the dealership you're working with. I can be reached by email at socialmedia@gm.com [attn Amber]. Please also include your forum screen name.
I just bought a 2008 ACADIA. My wife likes the truck but 2 weeks after buying it from Granite Run GMC the trans is bad. Stay away from that dealer, its been almost 2 months and I have no title for the vehicle I paid cash for. I am waiting to get the title to trade the POS in on a new vehicle which will not be a GM. The dealer nor GM will not step up and cover this known issue. I work in the auto field and deal with many customers that ask what kind of vehicle they should purchase. I will be sure to never recommend a GM product. Its their loss not mine. The thing that I do not like is someone else will buy this vehicle and find out that it needs a trans.
Nice work GM! I hope no one is there to bail you out a second time.
Good luck with gmc customer service. They're a joke I have yet to hear any body got help from them. I don't know why they ask you for all that info when they know they're not going to do $%*t about it. I had the same problem about six months ago and no help yet. Hopefully enough people files a complaint so they're forced to recall the piece of crap they sold us.
In fact, when I got my steering's rubbing noise and my bumper to bumper warranty was expired a few months. The GMC Customer Service helped me to lower the estimate cost from a GMC dealer down to 50%.
I am so very pleased to learn of your positive experience with GMC Customer Service. We appreciate your feedback and if there is ever something we can help with in the future surely let us know!
We have a 2008 Acadia. A few days ago, my husband went to go somewhere and the car would not go into reverse to get out of the garage. Called the dealer and drove it there, where it would not shift into second gear or go over 30 mph. Well, with only 55,000 miles on it, the transmission is shot!! And... of course.... the 5 year warranty was up just a few months ago. GMC has now told us it will be $3600.00 to rebuild it. I am sick and about in tears. We paid good money for this car, and my husband had to take a new job with a significant pay cut. We cannot afford this right now! Looking thru these threads it sure looks like there is a significant problem with the transmissions on these cars. We still don't know what we are going to do. GMC told us because of the low mileage we would get a "significant" grant or discount (or whatever he called it as Im so upset right now I cant remember)... but his "significant amount" was $600.00. So we still have to come up with $3000.00 !!!!!!
We purchased a 2008 GMC Acadia and have been pleased with the vehicle....until now. We suffered the dreaded wave plate problem and now have to shell out $4300.00 to "fix" the problem. After reading complaint after complaint after complaint, I spoke to the dealer "customer service manager" when I took the vehicle to GMC. Before I finished my sentence about how the transmission had failed, he said he knew about the issue and they've had several Acadia's with the same problem. I mentioned the wave plate issue and he said it's a well known problem with Acadias.
I spoke to a customer care representative and she said there was nothing they could do. She gave me a case number and said she would speak with the dealer.
When I was going to pick up the vehicle, the CSM officially diagnosed the problem as a faulty wave plate. I ask if they were going to do anything to resolve this. I explained to the CSM that there are hundreds if not thousands of documented cases of the same wave plate issue with the Acadias. He said there was nothing he could do. I explained to him that I am a potential customer and would very much like to stay with a GMC product and how he resolves this issue would dictate that. Still said nothing he could do.
I don't understand how GM has not done anything to resolve this. I am not going to stand for a product that was defected off the assembly line. Apparently GM will only listen if you make enough noise. So be it. Since they are making me go though all this heartache and stress, don't think if i'll ever purchase a GM product and am disappointed it had to come to this.
Good luck with customer service but I will go ahead and warn you that they are a joke. GMC has been aware of this issue with the wave plate since day1 and have yet to own up to it. You would be better off filing a complaint with DOT. If enough people do this then GMC will be forced to issue a recall and fix these vehicles or take them off the roads. GMC is a joke.
If there is anything we can do to try and help with the issue you're experiencing with your wave plate please let us know. We understand the frustration this may bring and would like to assist in any way that we can. Please feel free to contact us by email with your concerns.
I contacted GM Customer care via telephone and spoke with Nancy. She basically said there was nothing she or GM Customer Care could do and it all fell upon the dealer to offer some sort of recompense/relief. It was very disappointing to hear her say that without even a second thought.
The customer service manager at the dealer pretty much laughed at the thought of them offering any kind of relief or discount and said all they could offer was a $300.00 discount from the $4000.00 parts and labor total. This is not including the inconvenience of having to spend another $400.00 in rental fees. I spoke with his boss and his boss was even worse and said they had no obligation to help me at all. I have only just begun to fight this and will not pick up the vehicle until a reasonable solution to this is provided.
Given the hundreds of documented complaints here on this forum and many many other complaints on countless other forums such as: acadiaforum.net, arfc.org, gmcowners.com, forums.motortrend.com and countless others, I do not feel like GM has taken any responsibility with this issue and I should not have to pay what the dealership is charging me.
If you would like to speak with me and as you said "assist in any way that we can", then please provide a way to contact you.
Thank you for providing more details of your situation. Although I cannot guarantee any additional cost assistance, I would be glad to take a second look into your case to see what other options are available to you. I can be contacted through email at socialmedia@gm.com [attn Amber]. Please include your full name, contact information, VIN and/or your case number.
I have been to the dealer several times about this issue but they can't seem to find the problem. My problem is anytime I use my Bluetooth to talk to someone who is out of state, something pops like lighting is hitting the speaker or better example is it has the sound that you hear when you tap a jumper cable to a battery post. I can't tell when it is going to happen so I jump when it happens and I am afraid that it is going to cause me to have an accident. Why is this happening??
I want to Sue. I had the same thing happen to me @ weeks ago. $3 children and an infant I was in my 2007 GMC Acaida . While on the interstate doing 65 mph. and the car jumped into neutral. Scared to death.. 'I had my car towed into a gm dealer and they refuse to pay the bill . MY ACAIDA already has had the timeing chain replaced at 30k head lights at 35k 4 new rotors at 37k and now a new transmission @47k This car is a night mare of problems.. I want to file a law suite. Who is on board ??????
I waited for a call from the GM agent and nothing. To anyone who hopes GM will provide any customer service, don't bother.
They say they will help any way they can but all they do is give you false hope until you grow tired and frustrated.
GM, I had very little choice but to pay the entire bill plus the rental for a grand total of $4500 as the vehicle was sorely needed. Thank you for not owning up to your flawed and defected vehicle. Way to take care of your customers.
I will never again purchase a GM vehicle. I will talk your company down every chance I get. I will ensure anyone with an Acadia, Traverse, Outlook and Enclave knows about this issue. The flyers are printed and will be placed on every windshield of those vehicles I encounter. I will be placing an ad in the local newspaper informing current/future of the issue as well. People will know how dishonest your company is.
There are so many of us that have had the same issue with the transmission. It's more than obvious they sold us a defective car. Maybe we should sue GMC. Does anyone know where to start, or is this a battle we aren't going to win?
Picked my car up from the dealer on Monday same issue $4400 repair on a vehicle I bought brand new and it only has 64K miles. ridiculous. of course I got the same thing from GM we will try and assist and after a week they had some poor guy Alfred call me to give me the bad news that they can't help. Apparantely if my transmission had been experiencing problems and had documented issues on it they could have helped. Well that's bs because there was no warning, just let me down one day and stranded on a busy highway. We've always bought strictly GM and my husband works for a company with 35K employees they provide trucks for and they won't be buying GM either. My husband also replaces his personal truck which is now over $50k new every 18 months to 2 years because he drives so many miles and we bought a 2013 in September 2012 and guarantee when it is time to replace we will be looking at Ford. GM could have assisted us and yes it would have cost them some $ but nothing like it is going to cost them in losing a once loyal customer. And yes i am in on any lawsuit.
Picked my car up from the dealer on Monday same issue $4400 repair on a vehicle I bought brand new and it only has 64K miles. ridiculous. of course I got the same thing from GM we will try and assist and after a week they had some poor guy Alfred call me to give me the bad news that they can't help. Apparantely if my transmission had been experiencing problems and had documented issues on it they could have helped. Well that's bs because there was no warning, just let me down one day and stranded on a busy highway. We've always bought strictly GM and my husband works for a company with 35K employees they provide trucks for and they won't be buying GM either. My husband also replaces his personal truck which is now over $50k new every 18 months to 2 years because he drives so many miles and we bought a 2013 in September 2012 and guarantee when it is time to replace we will be looking at Ford. GM could have assisted us and yes it would have cost them some $ but nothing like it is going to cost them in losing a once loyal customer. And yes i am in on any lawsuit.
I think they should be sued for a known issue. It seems most of us bought these cars brand new and had transmissions issues between 50 to 75 miles which is shameful. In my case we just had to replace the wave plate and we ended up paying 40%. I think this was because we had already brought the car in with shaking issues and the service center never did anything about it. But now I am afraid for what the future could bring because who knows what problem is next? They should let all of us with these issues trade in our 2007-2009 models for a 2010 or newer since the issues seem to be resolved with the newer Acadias.
Comments
Oscar
I apologize if you've had to deal with transmission issues on your vehicles. If you haven't already spoken with GM Customer Service by phone about this problem we'd be happy to look further into your concerns to see what can be done to address this issue. We can be contacted by email at socialmedia@gm.com. Please reference this forum and include your full name, VIN, mileage contact info and dealership.
Thank you
Amber N.
GM Customer Care
I'm sorry to learn of the issues with your transmission. I would like the opportunity to look more into this issue for you. Could you please email me your name, VIN, contact information and dealership? I also see that you have about 70k miles-- could you also include this in your email? I can be contacted at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care
The dealer this morning informed me that the "wave" plate was at the origin of problem -> need to change the complete transmission. And warranty expired 4 months ago. Apparently this is a known problem when I see all the posts on this subject.
I have tried to contact GMC customer support, waiting for their answer.
URL https://www-odi.nhtsa.dot.gov/ivoq/
I highly recommend that you submit a vehicle safety complaint with the National Highway Traffic Safety Administration, you can do it online and it takes just a couple of minutes, that's what I did. Maybe if enough of us do that GMC will have no choice but recall their dangerous vehicles and fix them. Good luck!
Why is it $2000 just to do an assessment? :mad: They know it is a transmissions issue and even told us so. This is the local GMC dealership in San Leandro CA. GMC should work us (and all these other customers) to get our cards repaired for free as it would be in a recall situation. It is obvious these cars have a recall issue and GMC needs to stand behind their reputation and do something about it.
For those of you who have had to pay out of pocket, how much has it cost to repair the transmission?
I am not sure if you've reached out to us through email regarding this issue. If not, please feel free to send us your VIN, contact information and mileage as we'd like to look further into this for you.
Thank you
Amber N.
GM Customer Care
Also it's likely that the final how-bad-is-it diagnosis can't be known until considerable hours of work has been done.
( if they can't repair it that $2k would go towards the cost of new transmission which is unfortunately/obviously more than $2k
Of course, please confirm the above things specifically with the dealership before believing my guesses here.
it can be very helpful to contact GM corporate via zone/regional office as well as the online GM people. Show them that earlier repair-order/writeup. It's best to do all that stuff before authorizing any repairs/cost to proceed, as it seems you are doing. But they can help afterwards too. In one case (under warranty) I got US-Mail from Michigan with a check for the full cost of unusual/expensive front-end-alignment - this was without me registering any call/complaint/request-for-GM-corporate-assistance.
My dealership contacted GM themselves. But now my transmission is down and having to be towed to a repair shop
URL https://www-odi.nhtsa.dot.gov/ivoq/
I can be contacted by email at socialmedia@gm.com. Please feel free to message me-- include your name, VIN, mileage, contact info and dealer. Also reference that we spoke on this forum. I look forward to working with you.
Amber N.
GM Customer Care
Good luck with customer service but I will go ahead and warn you that they are a joke. GMC has been aware of this issue with the wave plate since day1 and have yet to own up to it. You would be better off filing a complaint with DOT. If enough people do this then GMC will be forced to issue a recall and fix these vehicles or take them off the roads. GMC is a joke.
URL https://www-odi.nhtsa.dot.gov/ivoq/
Our local dealer ended up covering part of our transmission repair , they had us cover a 1k deductible as if we had an extended warranty. However, like I told them, once repaired I didn't want the truck any longer, I traded it in within the week, I have driven GM vehicles for 20 years, never owned anything else, after this crappy experience I have had it. Traded it in and bought a VW. Wife loves it!
I'm sorry to learn that you decided to trade in your GM vehicle. If you ever consider purchasing a new GM vehicle, please do not hesitate to reach out to us. Best of luck.
Amber N.
GM Customer Care
good news. our ministry of commerce have closed the local UMA in Dammam for Excessive complains from customers. Apparently they even repaired used cars and sold them as new.
I still can't get over the fact that we had to pay more than $6700 to fix this well known problem.. Twice.... Danm crooks got what they deserved
I understand your dissatisfaction with the performance of you Acadia, and would like to try and help with this situation. If you would like assistance, please email me your VIN, mileage, contact information, and the dealership you're working with. I can be reached by email at socialmedia@gm.com [attn Amber]. Please also include your forum screen name.
Thank you
Amber N.
GM Customer Care
Nice work GM! I hope no one is there to bail you out a second time.
I am so very pleased to learn of your positive experience with GMC Customer Service. We appreciate your feedback and if there is ever something we can help with in the future surely let us know!
Cheers
Amber N.
GM Customer Care
I spoke to a customer care representative and she said there was nothing they could do. She gave me a case number and said she would speak with the dealer.
When I was going to pick up the vehicle, the CSM officially diagnosed the problem as a faulty wave plate. I ask if they were going to do anything to resolve this. I explained to the CSM that there are hundreds if not thousands of documented cases of the same wave plate issue with the Acadias. He said there was nothing he could do. I explained to him that I am a potential customer and would very much like to stay with a GMC product and how he resolves this issue would dictate that. Still said nothing he could do.
I don't understand how GM has not done anything to resolve this. I am not going to stand for a product that was defected off the assembly line. Apparently GM will only listen if you make enough noise. So be it. Since they are making me go though all this heartache and stress, don't think if i'll ever purchase a GM product and am disappointed it had to come to this.
URL https://www-odi.nhtsa.dot.gov/ivoq/
If there is anything we can do to try and help with the issue you're experiencing with your wave plate please let us know. We understand the frustration this may bring and would like to assist in any way that we can. Please feel free to contact us by email with your concerns.
Amber N.
GM Customer Care
I contacted GM Customer care via telephone and spoke with Nancy. She basically said there was nothing she or GM Customer Care could do and it all fell upon the dealer to offer some sort of recompense/relief. It was very disappointing to hear her say that without even a second thought.
The customer service manager at the dealer pretty much laughed at the thought of them offering any kind of relief or discount and said all they could offer was a $300.00 discount from the $4000.00 parts and labor total. This is not including the inconvenience of having to spend another $400.00 in rental fees. I spoke with his boss and his boss was even worse and said they had no obligation to help me at all. I have only just begun to fight this and will not pick up the vehicle until a reasonable solution to this is provided.
Given the hundreds of documented complaints here on this forum and many many other complaints on countless other forums such as: acadiaforum.net, arfc.org, gmcowners.com, forums.motortrend.com and countless others, I do not feel like GM has taken any responsibility with this issue and I should not have to pay what the dealership is charging me.
If you would like to speak with me and as you said "assist in any way that we can", then please provide a way to contact you.
Thank you for providing more details of your situation. Although I cannot guarantee any additional cost assistance, I would be glad to take a second look into your case to see what other options are available to you. I can be contacted through email at socialmedia@gm.com [attn Amber]. Please include your full name, contact information, VIN and/or your case number.
Thank you
Amber N.
GM Customer Care
My problem is anytime I use my Bluetooth to talk to someone who is out of state, something pops like lighting is hitting the speaker or better example is it has the sound that you hear when you tap a jumper cable to a battery post. I can't tell when it is going to happen so I jump when it happens and I am afraid that it is going to cause me to have an accident.
Why is this happening??
'I had my car towed into a gm dealer and they refuse to pay the bill . MY ACAIDA already has had the timeing chain replaced at 30k head lights at 35k 4 new rotors at 37k and now a new transmission @47k This car is a night mare of problems.. I want to file a law suite. Who is on board ??????
They say they will help any way they can but all they do is give you false hope until you grow tired and frustrated.
GM, I had very little choice but to pay the entire bill plus the rental for a grand total of $4500 as the vehicle was sorely needed. Thank you for not owning up to your flawed and defected vehicle. Way to take care of your customers.
I will never again purchase a GM vehicle. I will talk your company down every chance I get. I will ensure anyone with an Acadia, Traverse, Outlook and Enclave knows about this issue. The flyers are printed and will be placed on every windshield of those vehicles I encounter. I will be placing an ad in the local newspaper informing current/future of the issue as well. People will know how dishonest your company is.