2010 Cadillac SRX Noises
I'm curious if anyone else is experiencing similar problems.
I took delivery on a 2010 SRX Luxury in late June. The vehicle looks great, drives great, but there are a couple of noise issues that are not consistant with a luxury vehicle. Through August, my vehicle spent a total of twelve days at the dealership trying to resolve the source of two noises.
The first issue is a thumping sound toward the rear that was diagnosed as a fuel tank problem. I was given a copy of a GM Bulletin describing the problem, and apparently there is no repair. The Bulletin is dated April 5, so I'm not optimistic about a solution.
The second noise issue occurs on the initial startup, and a loud ping occurs between first and second gear. This was diagnosed as the ABS Module doing a self test and supposedly, it is a normal occurrence on the SRX. I was invited to test drive another SRX, and naturally, we couldn't duplicate the problem.
The dealership has been cooperative, but they are unable to assist me further. I wrote to GM last month, and I received a voice mail thanking me for my letter. I realize that these noise problems are merely a nuisance, but I expected more from a Cadillac.
I took delivery on a 2010 SRX Luxury in late June. The vehicle looks great, drives great, but there are a couple of noise issues that are not consistant with a luxury vehicle. Through August, my vehicle spent a total of twelve days at the dealership trying to resolve the source of two noises.
The first issue is a thumping sound toward the rear that was diagnosed as a fuel tank problem. I was given a copy of a GM Bulletin describing the problem, and apparently there is no repair. The Bulletin is dated April 5, so I'm not optimistic about a solution.
The second noise issue occurs on the initial startup, and a loud ping occurs between first and second gear. This was diagnosed as the ABS Module doing a self test and supposedly, it is a normal occurrence on the SRX. I was invited to test drive another SRX, and naturally, we couldn't duplicate the problem.
The dealership has been cooperative, but they are unable to assist me further. I wrote to GM last month, and I received a voice mail thanking me for my letter. I realize that these noise problems are merely a nuisance, but I expected more from a Cadillac.
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This is my second Cadillac after having to trade in my 2009 CTS for the 2010 SRX due to transmission (replaced 1) and torque converter (repalced 4) problems that end up being a software programming issue with the timing of converter sylinoids. very frustrating...the dealer Preston GM in Langley, BC was awesome throughout the 22 month ordeal!
I don't feel as a consumer, I should have to put up with the quality I've rec'd in my new Cadillac!! I've paid good money for my vehicle and expect nothing but 100% satisfaction. No fix is not acceptable in my opinion.
The dealership GM of Sales told me "We don't make the vehicles, we sell them".... wow, way to stand behind your product.
I've taken my issue to Cadillac 1-800-458-8006 where they opened a claim for me. I've requested either my vehicle be repaired, put me in a new SRX at no additional charge (Initially the dealership told me I could pay $5K more and they will put me in a new SRX! Don't think so!!). Or I want my money back and walk away from it.
Grrrrr.....this has been a very unpleasant experience which unfortunately has left me with a sour taste for this dealership.
Good Luck!
The Cadillac rep was nasty and standoffish about compensation or replacement. If there was the 30 day return policy they would be getting it back. We now only have 300 miles on it and this happened when we had 2 miles on it brand new.
I wish you luck and we are counting the days to give it back when the lease is up or there is a pull ahead. The quality is not good at all and hopefully we do not bail them out again so they can make bad vehichles that lack quality control.
Can you please e-mail me with your claim number? I look forward to your response.
Christina
GM Customer Service
I apologize this has been an unpleasant experience. Can you please e-mail me your complete contact information including a good number to reach your, VIN, current mileage, and involved dealer? I would like to look into this for you.
Christina
GM Customer Service
If you are unclear what the dealer is talking about, please ask them to further explain it. Please keep me updated with your progress.
Christina
GM Customer Service
At this point I am very, very disappointed with this vehicle. I have a 2007 Buick Lucerne that is totally quiet and comfortable after 40,000 and is much more luxurious from the ride to the electonics.
What should I do at this point......HELP!
and it's hard to know just when they might get them in. Thankfully it isn't a serious
problem.">link title
Have you taken your vehicle in to your GM dealer of choice? If not I would recommend doing so!
Christina
GM Customer Service
I am wondering if anyone else has had this issue or if there is a setting I need to change or what. I am having an issue with the radio in my SRX. I nearly always listen to XM, yet everytime I shut off my vehicle and come back to it, it always starts up with FM radio, after last playing XM. Any thoughts?
Another item...I recently tried to download a CD to the hard drive and early on in the recording process (track 1 or 2) the recording stops and reverts back to FM radio. Anyone else?
I would recommend going to the dealer. They will be able to assist you in changing any settings as well as downloading a CD tot the hard drive.
Christina
GM Customer Service
#1 As someone is seated in the front passenger seat, buckled up, with every stop and start of the car there is a most annoying creaking sound. At close inspection we have found that the seat belt attached to the middle console is making the sound. Of course, it creaks only when someone is buckled up nice and tight.
#2 This is a newer sound and was mentioned by a member here on this thread. We are hearing a rattle coming from either the driver's side back hatch or roof or side panel. Like something is loose though at close inspection we cant figure out what it is.
Does anyone have these problems?
After having the headlight replaced the same issue occurred two days after getting it back. To which the service advisor told me that they replaced the bulb and now got permission from GM to change the actually unit that controls the xenon headlight. This appears to have fixed the problem.
The driver side door has always had an issue where it sounds like it doesn't seal up and there is a high pitched noise that comes from it at highways speeds. This issue has yet to be resolved. I have also experienced the front strut issue and have been waiting for the part to come in as it is on back order. This is week number three. The service advisor is bringing in a wind specialist to look at the driver side door at the same time they address the strut issue.
I also have been experiencing the same creaking noise from the driver side hatch and can't figure out where its coming from. The last issue I have noticed lately is a draft that appears to be coming from under the driver seat. It is so bad that my legs actually get cold and I am forced to have the heat directed to my feet so they stay warm. If you put your hand by the underside of the seat you can feel breeze coming from under it. Its very weird and getting really annoying. I have not talked with the dealership about this issue yet, but will bring it up on my next visit. Has anyone else experienced the draft issue under their seat?
I have been very disappointed in my decision to move from BMW to Cadillac. I had heard good things about them and GM has been doing a great job of talking about them being such a great luxury brand. I guess I expected more from Cadillac and they did not deliver. I'm very disappointed in GM. Maybe its just the SRX.
Oh yes, and the rainsensing windshield wipers didn't work, which the dealership diagnosed as a faulty module... Not to add one more thing to the list.... Sad that I am just wondering what will be next.
http://www.youtube.com/watch?v=rhoLN9BX8c4
I am sure that this noise was not present when we bought the car.
It happens ad idle and only if you go over maybe 35 will the other noises from the road, wind and engine finally outdo the tranny noise.
Otherwise we really like the car. But this noise makes me almost hate the car. I have had visitors that I showed the car to wondering what that noise is.
I hope the tranny goes kaput and we get a new one.
In the meanwhile, how many have this noise?
The noise sounds like a hard drive, really annoying and the pitch goes up when the engine revs up. Someone said it could be due to a engine belt that's too tight. I can't tell.
We have had guests in the car and they usually say: "we really like your car, but that noise is very annoying".
When we bought the car, it was very quiet. After a couple thousand of miles or so, it started.
I called the dealer and the service guy said that if it's not a broken part then they can't do anything and we would have to pay for the inspection. GM has to officially come up with an answer and a recall or a fixit before the dealer will take care of it, or even look at it at no charge.
Anyway, that's what they said.
I am going to contact GM next.
Dear, gmcustsvc/GM socialmedia person,
what do you recommend? Can you check with HQ if they've heard about this and if there is such a thing as a belt too tight?
The gas tank? god where to begin on that one, sounds like I am hauling a load of water in a tank in the rear seat! Horrible, horrible design ! Yet GM is suppose to be working on a redesign to fix this by end of 2011, talk about being on the ball!
I have contacted gm cust. service, opened a BBB case and a case with the attorney general. Maybe someone wants to buy a used POS 2010 SRX? looks sharp, just makes ungodly noises for spending close to $50k!
Usually it's a slosh, and manufacturers put baffles in the tank to mask that sound. I don't know what GM is going to do about a thump.
Have filled a lemon law claim with the Arkanasas Better Business Bureau. Now waiting for arbitration on this issue with Cadillac. Cadillac's approach is to give you the run around and not address its poor quality. I recommend for anyone reading this to not purchase any Cadillac...especially a 2010 SRX. I have changed dealerships to Glen Sain in Paragould Arkansas. Initial service call has been polite and responsive.
Will advise soon on outcome of Lemon Law Application. Recommend for other owners to take the same action.
Since you have spoken with Cadillac Customer Assistance, could you please send me the case number? I would like to look into the case.
Thank you,
Caron, GM Customer Service
Is there a fix yet for eliminating the sloshing noise in the gas tank? Did GM forget to include the baffles in the tank?
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Thanks GM social media representative.
I am glad to hear that your concerns have addressed and taken care of. If you have any other questions comments or concerns please feel free to email me directly.
Christina
GM Customer Service
I've had so many issues with my Cadillac 2004 SRX. The mileage was high but we took it anyway. High like 130K miles. Now it's kinda shaking while on the highway. Last night it said that I was going 120 miles but everyone was passing me and I was in the slow lane. WTH. To make matters worse, I have 4 boys. I thought this car would be perfect for us. I had been taking my 3 year old to daycare via a troop downtown and then on the city bus. He cried one day at how cold he was. So getting a car was such a blessing. Now I'm worried that I could be on the highway and this car could come to a dangerous halt and hopefully my children are not in the car with me.SMH. What am I suppoed to do?! I know I signed papers that probably said "AS IS" as part of the agreement but I didn't know the car was in this condition.
There have been all sorts of messages displayed about the tires, gas cap,stability system, etc....
TO MAKE MATTERS WORSE....when I bought the car it said it had 127K miles and after an oil change the odometer went to 207K MILES, Couldn't believe it. How is that possible or did I drive almost 80,000 miles in 2 months?!!!!!
I must get my children to school. That's Y I need a car. So they won't suffer. The dealer told me to bring it in and he'll FIX IT. How do you fix what the odometer says? That's Illegal.
I must admit I feel a little DUMB. I've never bought a used car for fear of exactly this. I have no more money and spent $10,000 on this car. WTF am I supposed to do?!!!!
I have to go to the dealer tomorrow, any advice on what I should say or questions I should ask?
Was back to the dealer in less than a week with a groan in the steering at slow speeds...
It seems that the comments about this issue date back to 2010 so, has Cadillac found
a solution to this ???
Oh, the dealer had never heard of this problem in the SRX....
Sorry to hear that the dealer was not able to figure out what has been causing the groaning sound in your vehicle. If you'd like, I can check for any recalls or bulletins highlighting this issue. If you are interested I'd just need you to provide me with the last 8 digits of your VIN. You can also email me personally at socialmedia@gm.com [ATTN Amber].
Regards
Amber N.
GM Customer Care
I had it towed to the dealer and after several days I got it back and now it's running great. The engine was misfiring and the fuel pump and an injector were replaced. Fortunately it's still under warranty and I was provided a loaner at no charge. Still, I was very upset that I'd experience this type of failure so soon. I'm keeping my fingers crossed.
Also, I still notice that that after I fill the tank, I hear a bumping noise under the car for a while and sometimes it shudders for a second when I turn the engine off. Then the issue goes away.
Still, I loving driving this car! I get tons of compliments on it and zipping around town or on the highway is a pleasure.
I just hope the aforementioned issue was a fluke and I can get used to the post-fillup thump.
Wow, you've definitely been through quite a bit with your vehicle. I am relieved that the dealer helped you with this and your SRX is operating properly. Have you spoken to any other GM Customer Service representatives just to document this problem? If not, I'd definitely like to document this for you, just so we can have it on file for future reference. If you'd like for me to do this please email me your full name, VIN, mileage and contact information. I believe I've provided the email in the previous post (socialmedia@gm.com). I hope you continue to enjoy your SRX! Please let me know if there is anything we can assist you with in the future.
Amber N.
GM Customer Care
The next day or after, it disappears.
I suppose I could keep the tank at a certain level, but hey, this is a Caddie.
My old fords never did that.
I've read that others were told it's a gas tank problem.
yeah, i guess I can live with it. I don't want to tie it up at the dealer.
despite the great looks, stuff like this bothers me and takes away from my overall owner experience that I expected (and paid for handsomely!)
my first caddie.
Anyone else have a similar issue?
If you change your mind about taking it into a dealer. Let me know and I can assist with making the appointment and remain involved. My email is socialmedia@gm.com "Attn Crystal" in the subject header.
Best Regards,
Crystal L
GM Customer Care